I'm surprised this place doesn't have 5 stars! When I was looking for a place to get my scans, I…read morewas a little anxious coming here for some reason-- i'm so glad I still decided to come here for my scans. i won't go anywhere else. I've gotten an ultrasound and ct scan on different dates. Both times I've come here, everyone was extremely kind & quick (not in a rushed way). From the front desk to the techs, they made me feel cared for and welcomed. My ultrasound tech (who i can't remember the name of unfortunately) was very kind, well spoken, patient, professional and caring. I felt very comfortable as a female patient getting a pretty uncomfortable ultrasound. My CT scan tech named Lisa was phenomenal. A day before the scan, she called me to go over everything about the steps, my history and made me feel so ready for the scan. She took her time with me on the phone and stayed on for what seemed like 30 minutes due to questions and history I had. not once did she make me feel rushed. only cared for and i felt understood. I basically felt like I was talking to a friend. She made me feel so much more at ease. When my appointment came, Lisa made me feel confident I was in great hands. She was also well spoken, smart, professional, compassionate, empathetic, everything you would want and more from someone in the medical field. I'm so grateful for her and will definitely always remember her as one of my favorite techs! (i've had a ton!) This place is lucky to have the employees I've encountered while being here. I would highly recommend it. Thank you :)

I've been getting my mammograms here for years at the Estes Road location and have consistently…read morereceived excellent service. The front desk staff are friendly, check you in and get you seen quickly. The technicians are all experts at getting your scans done as quickly as possible, are very professional and ask if you're all right throughout the process. While it can be an uncomfortable procedure, their expertise makes the process go smoothly and it's over before you know it. Since Covid, I've appreciated being able to check-in online at home, being able to wait in car until tech is ready and getting into the procedure within minutes.

I was denied my appointment before even seeing the doctor because I refused to pay $150 since they…read moresubmitted my insurance wrong. I told the receptionist that I didn't feel comfortable paying until they ran my insurance correctly, and she said payment was due at time of service - ignoring the fact that I didn't even GET serviced. I got a phone call later from the office manager wanting to tell me they don't approve of my behavior and they can't change insurance. funny because I didn't up going to a different doctor an hour later and they had no issues running my insurance correctly. I will never come back here. they are disrespectful like they're still in high school.

Editing review to add that the business contacted me the following morning to rectify the issue…read more Updating intial review for privacy of staff names. Also, updating my stars from 1 to 3 as my PA was great and I hate to leave her but the billing experience and interactions with front desk was too traumatizing to return. Everyone at Avance Care has failed me as a patient. Switching my medical care to Avance Care has been the worse experience ever and one of my biggest regrets. I switched my care in January 2024 from a small private office to Avance Care for allergy shots. To make things easier, I also switched my primary care. In February 2024, I proceeded with allergy shots after the Allergy Tech verified my insurance coverage. In March I received a bill from Avance Care that was more than 10x of what I was quoted for my allergy serum. I contacted the allergy tech and she had her colleague contact my insurance who received the same coverage as the first tech. I was then instructed to not pay the bill and that the Allergy Manager, would work with billing and my insurance to rectify the billing issue. May 7, 2024, I was contacted by the allergy tech with the Allergy Manager on 3 way and contacted my insurance. Through this call we were informed that the insurance verification that was received twice was incorrect which resulted in a higher bill. The insurance rep confirmed that a request to honor the verification received could be done but as the verification was placed on the provider line and we were currently on the customer service line that Avance Care would have to make this call. As the allergy manager, this responsibility was hers. May 14, 2024, I had a PCP visit and upon approaching the front desk I let the front desk rep, know about that bill and the situation as it was still ongoing. AFTER I informed her, she still felt the need to shout out the balance for all of the waiting room to hear and tell me how it needed to be paid. I walked away and informed the allergy tech, they called and spoke directly to her and reiterated everything I said. The tech also clarified that there are notes in my chart which the rep could see. At check out, the same rep still felt the need to harass me about the bill. After that embarrassing in counter with the front desk rep, I switched my injections to the Oberlin Road location to avoid her but kept my primary care at North Wake Forest as I really liked my PA. Since May 2024, I have been requesting on a weekly basis for the Allergy Manager to contact me via the allergy techs as there are no direct contacts listed anywhere for anyone, not even a corporate number or contact for a patient grievance complaints. Only number is for Avance Billing which is outsourced to a foreign country which is unhelpful as there are comprehensive and language barriers. In early December 2014, the allergy tech informed me to contact Avance Billing and request to speak to Avance Billing Manager. It is now end of February 2025 and she has yet to return my call request. I've also still haven't received one call from the Allergy Manager, for whatever reason she will not contact me. On today, February 25, 2025, I contacted Avance Care North Wake Forest as I'm past due for my 6 month follow up and am also sick. I was denied an appointment due to the balance. Of course, it was the same rep from my visit in May who took my call - she has no customer service skills and should not deal with patients first hand. Her tone was rude and "matter of fact." I ended the call by hanging up because no one deserves to be talked to the way she was speaking to me. It's very disheartening that after all of my efforts to rectify the billing issue that I am getting no where and receiving the short end of the stick. I am stuck and don't know what to do next.

I purchased the couple's lung and heart scan at a Christmas show, and finally, after putting it…read moreoff, I decided to schedule this appointment. I ended up upgrading to a full Body Scan and was very pleased with my results, all because of my FAMILY history. My results came back showing that I had osteoporosis of my left hip, Diverticulosis, and a hiantle hernia. I was very nervous, expecting to read the C word, or I had calcium built up in my heart because heart, cancer, and a lot of other health problems run in my FAMILY, so with my results. I was very pleased because it could've been a lot worse. Everyone has been very helpful. The results were explained to me so I can take them to my doctor. I purchased other full-body scans so I can give them to my kids as gifts, so that they can be checked out for early detection and preventive health check.

SCAM!!! beware the timeshare type of sales tactics. Very rude and aggressive sales people. No one…read moreworking in this office is a medical professional.

I had a dreadful office experience and would never go back! The messaging before was harassing,…read morerepetitive andclaimed would cancel if I did not do what was asked. The day I arrived early as required the intake girl was dismissive unhelpful of me as a new patient. when it was 1/2 hour after my appt time and still not seen I got my copay refunded and left. Waiting room sterile and unwelcoming nothing and no one was caring surprisingly not at all southern.

A full body skin check is never fun, but it can be comfortable, and that's what I experienced with…read moreBrittany. The office is well-run, and the staff are friendly and know their jobs. Very impressed. Five stars.

Many reviews online highlight how kind and professional the staff are. In direct interactions, I…read moreexperienced that as well. However, my most recent experience revealed a serious inconsistency. During a phone call, the staff member answering failed to place me on hold. As a result, I overheard Dr. Megan Pasookhush making repeated profane and explicitly derogatory remarks about me over the course of several minutes. When the call resumed, I informed them that I had heard the conversation and that it had been recorded. The call was then disconnected, and my subsequent attempts to call back were not answered. In healthcare -- especially in settings where patients are seeking support for sensitive medical concerns -- professionalism must be consistent, not conditional. What is said when a patient is believed to be "off the line" matters just as much as what is said directly to them. Given that this pharmacy is both provider-directed and owner-operated, accountability is particularly important. Due to the seriousness of this incident, I am pursuing formal avenues to address the matter. I cannot recommend this pharmacy.

I couldn't be more pleased with the service from Trey and his staff at Specialty Pharmacy. Every…read moretime I call someone answers the phone quickly and provides excellent customer service. I've made the mistake of letting my meds almost run out before asking my doctor for a refill and they always accommodate me, including calling my doctor and getting the meds shipped to me super fast. I live nearby, but because of my work hours, it's hard for me to get over there, so I always have my medication shipped, which they do for no fee. After having a couple not-so-great experiences with other compounding pharmacies in the area, it's such a relief to have them here. With how busy things are today, and with how much hassle there can be in dealing with the medical system, it's wonderful to have a provider who actually reduces stress instead of adding to it! Also, all of orders from them have been correct, and I know the operate with the highest standards of cleanliness and accuracy.

I've been going to Cary Skin Center for my MOHS procedures for years. Everyone is always so…read morefriendly, from the front office to the back office. MOHS requires a lot of back and forth, and I've always been in awe of how well everyone works together and how efficient the flow is. While I've had the unfortunate luck of requiring 10+ MOHS procedures, Dr. Clark and his team of nurses and APP's make sure my time there is comfortable and welcoming. Honestly, it feels like a nice little break, when I'm there!

Everyone at Cary Skin Center is so kind and professional. I had MOHs procedure to remove 2 small…read morebasal cells on my face and Dr. Clark did an amazing job and I'm all clear. They also called the plastic surgeon office and I was able to be seen the same day. Dr. Clark sent me a card after checking in. Just so thoughtful at such a stressful time for me.

Visited Central Dermatology to address a concern about my skin and was met with an awesome team of…read moreprofessionals. The office is ran very efficiently. Check in and payment was a breeze. I had almost no wait time to be brought to the back. The nurse practitioner examined my skin care problems and place my prescription to my preferred pharmacy. They have specialty skin treatments as well. Thank you Central Dermatology Unika B. & Co

I want to thank NP Candace and assistant Adrita at Central Dermatology for the incredible care they…read moregave my mother. From the moment we walked in, Adrita and Candace were patient, gentle, and truly attentive. They took their time explaining everything in a way my mother could easily understand and made her feel completely comfortable throughout the visit. It's rare to find someone who is not only skilled and knowledgeable, but also genuinely compassionate. Candace went above and beyond, and we left feeling heard, reassured, and cared for. Highly recommend her to anyone needing dermatology care -- she's truly exceptional.