I've been to the Wake Radiology office in Wakefield several times. Twice for MRI tests and once for…read morethe CT scan. The office is very convenient in the UNC Rex Wakefield building on the first floor. As the campus is billed as a hospital, Wake Radiology adds on a hospital charge for insurance. The MRI machine is a mobile unit so you are taken outside to get to it but it is right outside the door. They have a room for you to change and a locker to store your things and provide you with a key. My CT scan did not require changing just verified that I didn't have metal on me. The machine was open and not closed and the procedure was quiet and very fast unlike my MRIs. Check in is always easy here. The technicians for all the procedures has been friendly. The radiologists are also very fast. My test was at 8am and my doctor called with the results at 10:45am. The official report was done at 9:08am.

I went there for an MRI and was left near the lockers for 45 minutes after the tech Tammy said she…read morewould be right back. The two techs one named Tammy acted like Dumb and Dumber! They continually jabbered on and on to each other, not caring about the patient in their care. They never put anything to lay on, on the hard cold uncovered table which caused my back to hurt. I had to ASK for something to cover the cold MRI table and when I did I was told to calm down! I felt attacked. This was THE WORST and MOST AWFUL health care experience I've EVER had. The techs together were moving my injured body part around without ever asking me if it hurt, which it DID!! They both hurt me more than once and at the end of the MRI, one of the techs pulled my hair! I was injured three times by these complete idiot unprofessional and uncaring techs!!! WakeMed should be ashamed they have these kind of healthcare workers!!! I will NEVER go back there and DO NOT RECOMMEND THIS facility!! I have told my family and friends about this awful experience and none of them will be going there either. Shame on WakeMed Radiology!!!

No one want an X-ray, CT scan, MRI , Ultrasound or Mammogram - or should I say th reasons these are…read moreordered- but Wake radiology is always kind, professional, and clean. The staff are supportive and and never seem rushed. When you are their patient you are who they focus on not their phone, the next person or the other staff to "chat" with over you.

Third mammogram at Wake Radiology - office is spotless, front desk ladies are very friendly…read more Professional from beginning to end. I was called back right on time, no waiting forever to go back. Everything explained to me (as always) and very easy. In and out in under 20 minutes. Nobody enjoys getting the girls smashed, but it truly can't be a life saving chore, and Wake Radiology is a great place to get a bit so fun experience done. Highly recommend.

I recommend going to WAKE RADIOLOGY OR DUKE RADIOLOGY!!! Raleigh RADIOLOGY wanted almost 1,000 out…read moreof pocket for ct scan when I had already meet my deductible 4,000 + for an REX ER VIST that cost 31,000 . They scheduled my ct and never mentioned I would need to pay 1,000 up front after I have meet total out of pocket of 6800.

Very efficient, very friendly staff. The MRI went easy with the explanation that were given . The…read moreonly part that was a bit annoying was the labeling on the building . I didn't know which building ( the numbers weren't very visible it was 630 am. Once I found the right building. It was hard to tell which side to go in on . At first I thought the whole building was unoccupied because of all the construction. But I finally found the correct place

I've now been here twice for both pregnancy and the experience is amazing! I highly recommend!!read more

I absolutely love the set up, environment and staff at Blooming Baby 4D! My family and I visited…read morethis establishment to be a part of my niece's 4D ultrasound experience. From the moment we entered the room, we felt calm and relaxed. The music and ambience were soothing. The room was an adequate size and the seating arrangement was quite comfortable for our group. The ultrasound technician is professional and very knowledgeable. My niece's fetus was not cooperating very well such that her fetus was hiding behind the placenta, and it was challenging to get a good visual; however, the technician was patient, provided great advice and recommendations to assist with movement of the fetus to promote better visibility. The technician made sure that my niece was comfortable and involved her in every action taken. I am impressed by this business. It appears to be managed very well, the facility is clean, and the environment is welcoming. I highly recommend Blooming Baby 4D.

Had an absolutely fantastic experience here! My very large dog tripped me and I rolled my foot and…read morewithin a few hours knew that it was a serious injury. I drove over to Duke urgent, got right in on a Saturday night at about 530 and had x-rays done and a boot on by 6:45 ! The PA that took care of me was named Christopher and he was absolutely fantastic, so kind and funny, the x-ray technician was named Wendy and she was also every bit as wonderful ! Very good experience, everybody was very professional and kind, not a long wait and I felt like I received very good care . Highly recommend this location ! Plenty of parking, the waiting room is spotless, and the reception ladies that check you in were both very wonderful also.

Me and my husband came here this past Sunday, I was having some issues with my lungs after having…read morethe flu. This location had really good reviews so we thought we would try it and I'm glad we did. We had to wait about an hour but we were just a walk in and it was very busy so it was understandable. The staff is very friendly and kind, the doctor who saw me was also very friendly and kind and took her time with me and answered any questions I had. They were very busy but I didn't feel rushed at all. I was able to receive care and felt much better when we left

I was denied my appointment before even seeing the doctor because I refused to pay $150 since they…read moresubmitted my insurance wrong. I told the receptionist that I didn't feel comfortable paying until they ran my insurance correctly, and she said payment was due at time of service - ignoring the fact that I didn't even GET serviced. I got a phone call later from the office manager wanting to tell me they don't approve of my behavior and they can't change insurance. funny because I didn't up going to a different doctor an hour later and they had no issues running my insurance correctly. I will never come back here. they are disrespectful like they're still in high school.

Editing review to add that the business contacted me the following morning to rectify the issue…read more Updating intial review for privacy of staff names. Also, updating my stars from 1 to 3 as my PA was great and I hate to leave her but the billing experience and interactions with front desk was too traumatizing to return. Everyone at Avance Care has failed me as a patient. Switching my medical care to Avance Care has been the worse experience ever and one of my biggest regrets. I switched my care in January 2024 from a small private office to Avance Care for allergy shots. To make things easier, I also switched my primary care. In February 2024, I proceeded with allergy shots after the Allergy Tech verified my insurance coverage. In March I received a bill from Avance Care that was more than 10x of what I was quoted for my allergy serum. I contacted the allergy tech and she had her colleague contact my insurance who received the same coverage as the first tech. I was then instructed to not pay the bill and that the Allergy Manager, would work with billing and my insurance to rectify the billing issue. May 7, 2024, I was contacted by the allergy tech with the Allergy Manager on 3 way and contacted my insurance. Through this call we were informed that the insurance verification that was received twice was incorrect which resulted in a higher bill. The insurance rep confirmed that a request to honor the verification received could be done but as the verification was placed on the provider line and we were currently on the customer service line that Avance Care would have to make this call. As the allergy manager, this responsibility was hers. May 14, 2024, I had a PCP visit and upon approaching the front desk I let the front desk rep, know about that bill and the situation as it was still ongoing. AFTER I informed her, she still felt the need to shout out the balance for all of the waiting room to hear and tell me how it needed to be paid. I walked away and informed the allergy tech, they called and spoke directly to her and reiterated everything I said. The tech also clarified that there are notes in my chart which the rep could see. At check out, the same rep still felt the need to harass me about the bill. After that embarrassing in counter with the front desk rep, I switched my injections to the Oberlin Road location to avoid her but kept my primary care at North Wake Forest as I really liked my PA. Since May 2024, I have been requesting on a weekly basis for the Allergy Manager to contact me via the allergy techs as there are no direct contacts listed anywhere for anyone, not even a corporate number or contact for a patient grievance complaints. Only number is for Avance Billing which is outsourced to a foreign country which is unhelpful as there are comprehensive and language barriers. In early December 2014, the allergy tech informed me to contact Avance Billing and request to speak to Avance Billing Manager. It is now end of February 2025 and she has yet to return my call request. I've also still haven't received one call from the Allergy Manager, for whatever reason she will not contact me. On today, February 25, 2025, I contacted Avance Care North Wake Forest as I'm past due for my 6 month follow up and am also sick. I was denied an appointment due to the balance. Of course, it was the same rep from my visit in May who took my call - she has no customer service skills and should not deal with patients first hand. Her tone was rude and "matter of fact." I ended the call by hanging up because no one deserves to be talked to the way she was speaking to me. It's very disheartening that after all of my efforts to rectify the billing issue that I am getting no where and receiving the short end of the stick. I am stuck and don't know what to do next.