Went to Raleigh Radiology on 11/7 and still no results. I would have gone to EmergeOrtho had I…read moreknown. Won't be going back here again. 11/18 still no report. 11/19 still no report and can't give me a timeframe. Edit of review on 11/21- Quenita Todd, the Patient Relations Manager who replied to my review took my call and made sure my results were read that day. She was apologetic and very helful in getting things resolved. Based on my experience with her I would give them another chance. She made sure to follow up several times as well. Thank you Quenita!

Very unprofessional business practices. Raleigh Radiology- Clayton, NC performed and MRI and over a…read moremonth later had not filed a claim with my insurance company. A call to their third party billing company in Indianapolis Indiana revealed their billing department had no record of me, my MRI, and no claim filed nor bill generated. They emailed a bill for $1470.00 one day later, after business hours on a Friday night. A call to their billing office the following Monday resulted in their telling me they filed a claim with my insurance company the date of the MRI a month earlier. This was untrue and verified by BCBS customer service. I called their local Raleigh NC office number and asked to speak with the practice manager. They disconnected the call. I have filed an official complaint with Blue Cross Blue Shield of NC. I have filed a complaint of the Raleigh Radiology website. I have filed a complaint with the Chamber of Commerce website for their Clayton, NC site. I have no problem with scheduling, completing the MRI and timely results. It is terrible that their billing practices are so poor and unprofessional. I do not recommend Raleigh Radiology. Their customer service response is equally unprofessional. There is no way to reach a Raleigh based person in charge of this practice.

Typically I go into medical appointments expecting a bad service experience these days. RR…read morepleasantly surprised me! The receptionist greeted me and apologized for the wait as she was working with another patient. Once I was able to check in she was very friendly, genuinely asked how I was doing, and engaged others politely when they came in. The nurse (sonographer?) was nice as well, quick, empathetic, and got me out within 15 minutes. I would definitely come here again.

Good clinic but they sent me to collections for $100 despite never informing me that I owed them…read moremoney. As much as I love getting debt collection notices, that could have been easily avoided by sending me an invoice or giving me a call. Avoid this place if you can!

Updating my review to share that I continue to have positive experiences here. Communication is…read moreclear, the ladies who work here are kind, and wait time is short. My PCP referred me here recently for an ultrasound. I called the main line to schedule at any location to get in quicker and thankfully the garner location had an opening two days later. Vickie and Cara (a Wake Tech sonography student) did the ultrasound. Cara was so gentle and Vickie was experienced. They clearly communicated what to expect and made sure I was comfortable throughout the procedure. The radiologist reviewed the scan and immediately called my PCP with the results.

10/13/22: It was my first time visiting this location. The front desk staff was pretty friendly…read more The lobby needs an update. The furniture looked old and beaten up. I was quickly taken back for my ultrasound by a not so friendly person. She wasn't gentle. She didn't explain what she was doing before she did it. That was irritating. I couldn't wait to leave. I won't be back to this location.

I have always gotten good service from Horizon. I have called the day before with a problem and…read morehave always gotten in the next day. I feel that the physicians listen to me and do their best to help me. I would recommend this practice to anyone who asks me for a referral.

I went for a wellness visit in May and Dr McGill charged me a $180 for an office visit. She charged…read moreme because she wrote a script out for BP med I have been on for 10 years ( I could have had CVS call it in) , we discussed my A1C from my yearly blood work, and because she told me that my Stye could take two weeks to get over (never touched or looked at my Stye). I had made a six month follow up appointment but canceled it due to changing doctors. Dr McGill refused to fill my BP meds until I called to find out why. She allowed me to do without my meds because she wanted me to come in for an appointment. The ethical thing to do would have been to fill for a week then have her nurse call and tell me I needed an appointment. Instead she allowed me to run out of meds that have worked for 10 years. What about her oath to do no harm?

EXCELLENT everything. The staff is wonderful, helpful and…read moresincere! Doing rehab for 2nd knee replacement. This experience is totally better than 1st rehab at a different place that double booked patients. I have the full attention of my therapist because I am her only patient. She was also able to interpret my facial expressions and make adjustments accordingly. I truly feel like my rehab program is being build for me to encompass much more than strengthening my knee and will increase my quality of life.

The office and staff were friendly and knowledgeble. But like most health care providers, expect…read moreonly minutes with the primary Dr, and expect them to try and push some useless expensive meds on you.

They don't answer the phone or return messages…read more The portal is a joke...they want a ton of information and never get back to you. Steer clear unless you are prepared for maximum frustration. I'm going elsewhere.

Jan. 2025 - I don't usually come to this office for radiology, but I decided to give them a shot &…read moresave gas. The front desk staff were fussing about not getting paid for their snow day & having to use their PTO from the time I walked in until the time I was taken in the back. I'd be frustrated too, BUT I wouldn't be talking about all that in front of patients. The check in lady wasn't rude or anything. She was just distracted a little bit. Julie was my mammography tech & she came to get me promptly at my scheduled time. She was not rude or anything, but you could tell she was just ready to get it over with. I mean, I'm the one who would be uncomfortable, so that should've been MY attitude. Instead, I was the friendly one. But anyway... She took me back to this changing room with lockers in it. There were no wipes or deodorant in there as is in every other mammogram office I've EVER been to. She told me to put their top on & open the curtain when I was ready, and I did. She came to get me...verified my info...asked me about breast issues...& got started. She never asked me if I had on any deodorant. I guess they don't care here. I went through the process, she reviewed the films, and she took me back to the changing room. From there, she walked me out the back door & told me that my results would be in MyChart or they'd call me if there were any concerns. Ummm, ok. The process was quick, BUT I prefer the Cary office for their excellent customer service, professionalism, and the way that they have everything in place for their mammogram patients. This office will be my last resort in the future.