Typically I go into medical appointments expecting a bad service experience these days. RR…read morepleasantly surprised me! The receptionist greeted me and apologized for the wait as she was working with another patient. Once I was able to check in she was very friendly, genuinely asked how I was doing, and engaged others politely when they came in. The nurse (sonographer?) was nice as well, quick, empathetic, and got me out within 15 minutes. I would definitely come here again.

Good clinic but they sent me to collections for $100 despite never informing me that I owed them…read moremoney. As much as I love getting debt collection notices, that could have been easily avoided by sending me an invoice or giving me a call. Avoid this place if you can!

I brought my son here to have labs drawn. Sweet Ms. Shirley was the phlebotomist who worked with my…read moreson. My son is terrified of needles. She was patient and calm. She stuck him and he didn't even realize it. She was quick and gentle. Whenever he needs this done again, I'm only entrusting him to her. I took off 1 star because when we got there and stood at the front desk, there were 2 ladies there talking to each other who NEVER acknowledged us. They spoke to a patient who was there for an X-ray and totally ignored us. So, after 5 mins of just standing there, he hit a button for assistance and out Ms. Shirley came. If those ladies didn't handle lab patients, that's fine. They could've still acknowledged us. Just rude for no reason.

I've been here twice. Both times, the front desk were just a little friendly. They'd call me up to…read morethe desk to see what I was there for but then act like I was interrupting them. I don't like that there's no privacy when going to the front desk. Everyone in the lobby shouldn't be privy to my information. I do not like that! 1 of the providers that I saw had no bedside manner. The other one did. When people come to an urgent care, they more than likely don't feel well. It's important to listen, have empathy, and not rush them out without fully addressing their needs/concerns. Both of my visits were quick - in & out in no time. There's plenty of parking available. I would definitely come back if I needed urgent care. It's convenient to my home. I don't worry much about rudeness from others. I just care about my issue being addressed.

A certain someone slipped at home and sprained his ankle. After debating for about an hour on…read morewhether I thought it was a big deal or not I decided I'd better have it checked out. As you enter, you sign in on an iPad and are seated until the receptionist calls you to the desk. Paperwork was quickly done (it helps that I am already in the UNC Health system) and I was provided a facemask. I was fortunate when I went that there was only one person in the waiting room, so I was seen with a minimum wait time. I had the initial consultation, an x-ray, the diagnosis, given an ankle brace and directions, and discharged, all in a reasonable amount of time. All staff I encountered were polite and professional.

I've lived in 4 states and went 18 years undiagnosed with endometriosis, being gaslit by doctors…read moreeverywhere.. so when I say this, you know it's true: these are some of the worst doctors in the state. Don't overestimate them because they work at the esteemed "Duke." They don't listen and they don't care. They cancel important follow ups, and disregard blatant results. Don't waste your time or money.

I really like this facility. It is a new and modern building, and the staff are very friendly and…read morehelpful. My PCP here is a NP, but she has treated me better than most MDs I have seen at other places.

My favorite urgent care clinic to go to go! Excellent care and friendly staff! Loved the on my way…read moreexperience and recommend it to anyone going to be seen!

Yesterday, I called the office and received no answer. When I called back, I was informed there had…read morebeen no appointments available since 3 PM. When I attempted to schedule for the following day, I was told that there wasn't even a chart available to make an appointment for me. upon arriving, I was told to walk to another window, only to be informed by a staff member that no more walk-in appointments were being taken. After going back and forth with her, another staff member joined the conversation. Rather than resolving the issue, this individual escalated the situation with unhelpful comments and an unprofessional demeanor. Eventually, I was asked to provide all of my information to have an appointment scheduled for the next day. However, the staff member doing so displayed an attitude throughout the process, which was both unnecessary and discourteous. All of this took place while approximately 30 other individuals were waiting to be assisted--a clear sign of inefficiency and disregard for patient care. It is unacceptable for a facility serving this community to exhibit such unprofessional behavior and poor customer service. I was simply trying to take care of myself, and instead, I encountered resistance, inefficiency, and disrespect. I will never return to this facility, and I strongly urge you to address these issues immediately. The audacity to treat members of this community in such a manner is disgraceful, and if this level of service continues, your presence here is not welcome. Go SOMEWHERE ELSE KNIGHTDALE!

Everyone is super nice and supportive of my needs. I am there at least once a week these days for…read morePT, but have also needed other things that required doctors visits etc. I would definitely recommend.

11/5/23: We needed a sports physical. This location was convenient & so were their hours. There's…read moreplenty of parking. We were greeted when we walked in & asked to have a seat while she was checking in someone else. Though the waiting room was full, we got called back pretty quickly. The PA came and did the physical. It took about 5 mins & then another few minutes to get the form. It was quick and painless. I took off a star because the office and seating was dirty and disgusting were we sat. It needs a cleaning in certain areas for sure. We will definitely go back if we ever need another physical...especially for $10.

I really wanted to like this place, it sounded like a small, friendly neighborhood clinic. Making…read morethe appointment was easy, but starting in the waiting room, the experience was not good. The receptionist seemed distracted and inattentive. A man burst in the front door yelling that he needed attention, and she turned to him and totally ignored me. He actually was not in distress, just loud. When I finally got to a room, much later, the Dr. came in and started talking into her open laptop without even looking up at me. The whole experience was de-huminizing. to top it off, the neighborhood does not apprear safe and I was almost hit by a speeding driver when trying to get out of there. I will not be going back.

I have nothing nice to say, except the receptionist was nice. The doctor and nurse were not. The…read morenurse did not seem to know what she was doing. Had to stick me three times to draw blood. I have changed to another place

When Fred Smith completed the building of Mingo Creek town-homes and started renting it out to…read morepeople, it was nice; they kept it clean, but more importantly, we (as renters) always received flyers that kept us informed about what was going on in our community. Now, fast-forward over 5 years later, we, the residents, have to wait for months to get things fixed in our town homes; more importantly, we are being ignored by the management team in the business office, (in Hedingham - Neighborhood in Raleigh, NC) when it comes to maintenance work ( which is a way that you can get out of your lease early by the way). I say we because there are other residents who have been complaining about how the management ignores their request to get things fixed in their home. People have been leaving because this company does not want to fix A/C units, along with other things. I personally have been complaining about parking, the cleanness in the neighborhood (dirty), my toilet, along with other concerns. I have reached out to the management team so many times, but they only respond to emails that they want to respond to. I have reached out to Brian who's over the management team, in Hedingham, for the last two weeks, but he refuses to respond to me.There are over 4 people in my community now that I know of who is also extremely upset about the customer service and the decline of the up-keeping in this neighborhood. I STRONGLY ADVISE YOU TO DO YOUR HOMEWORK BEFORE RENTING OR EVEN BUYING A HOUSE THROUGH THEM.

I bought a brand new Fred Smith home in November 2014. Huge mistake. I've had nothing but issues…read moreand instead of fixing the issues, they hired a lawyer to deal with my complaints. Seven months later and still no resolution. I will never buy another Fred Smith/One27 Homes property.

I want to thank you to each and every staff member for making this nerve numbing experience…read moresomething I felt good about doing. I came in for a long lasting pain relief injection in my spine and I was very nervous. I voiced my concern and felt respectfully reassured and treated with compassion. Dr. Avila-Calles is a great doctor. He is friendly and listened completely. He did my procedure quickly and with minimal discomfort that he was always 2 steps ahead explaining to me what discomfort I might feel as he worked. He was right and knowing it was coming helped me not to panic. The odd feeling faded within a minute. I need to reiterate how reassured I felt with how Dr. Jose treated his staff, they felt like a real Team. He was educating both them and me in real time on how to do this and when to expect what etc ( I love medical stuff so he included me in the conversations) Teaching means you know and love your profession inside and out. Many thanks to the whole team. *Their Knightdale office was closed on my appt date so i was seen in wakeforest but my Dr was not changed.

Thanks to others who were honest about this practice. I will find another pain clinic. I called all…read more4 local practices. No one answers the phone. All automated. If you leave a call back name and number they will never call you back. Been waiting for a call all week from any of them. They won't be getting me as a patient. Thats a huge sign that they are someone who is NOT easy to work with or even care about you!