I was very disappointed with my experience. My breast ultrasound was scheduled without anyone ever…read morecontacting me directly, and communication with the office was not particularly pleasant when I called with questions. The front desk staff were curt and rude. The most frustrating part was driving 30+ mins for my appointment only to be told it needed to be rescheduled because there was no provider available. No one called or notified me ahead of time. While I understand that unexpected staffing issues can happen, patients deserve timely communication. I expected a higher level of professionalism and patient care. Unfortunately, this experience left me with little confidence in the practice, and I chose to seek care elsewhere.

Had mamogram on July 16; was told report would be ready on July 19. It's now July 27 and still no…read morereport. I called twice to the main number and was told I could not speak to anyone at the Blue Ridge location. They said they would send an email to the office with my complaint. I still have not heard from RaLeigh Radiology and still no report.

Typically I go into medical appointments expecting a bad service experience these days. RR…read morepleasantly surprised me! The receptionist greeted me and apologized for the wait as she was working with another patient. Once I was able to check in she was very friendly, genuinely asked how I was doing, and engaged others politely when they came in. The nurse (sonographer?) was nice as well, quick, empathetic, and got me out within 15 minutes. I would definitely come here again.

Good clinic but they sent me to collections for $100 despite never informing me that I owed them…read moremoney. As much as I love getting debt collection notices, that could have been easily avoided by sending me an invoice or giving me a call. Avoid this place if you can!

From first contact to procedure to walking out the door, Raleigh Radiology (Cary office) earned…read moretheir five stars. I was referred by my doctor to Raleigh Rad who contacted me the day after the official referral. The operator was extremely flexible with my appointment and knowledgeable about the procedure/prep. I was able to schedule a time that was good for me (unheard of in today's medical field) and given the option to get there early for prep or swing by the day before to pick it up. Anyone that can save me some time is winning in my book. I was also contacted one day prior to the procedure by the accounting person to make sure that I was clear on what my insurance was paying and what I would be responsible for. What a great concept! Upfront price (which I thought was incredibly reasonable btw) and the option of a payment plan. These guys should open a car dealership or real estate office. Fast forward to the actual appointment, the office staff were one of the most happy bunch I have run into. The office is conveniently located in a brand spanking new building off Cary Pkwy. I was taken back on time and finished when promised. Maybe I am just used to receiving poor service when it comes to anything medical, but I can't log a single complaint about Raleigh Rad. If you have a choice when being referred for radiology, I highly recommend these guys.

I checked in for an ultrasound and was in the waiting room when someone came up to me…read moreand said very rudely, with an accusatory attitude, We don't have an order for you!!! Like I did something wrong! My PCP's office called me that morning and told me that I needed this done quickly and gave me the address of where to go. I was starting to explain that because it didn't make sense to me. She was acting like I made a mistake and continued to question me like I was wrong! I was asked to go back to waiting room to wait! Turns out the mistake was made at Raleigh Radiology. I was there for 2 hrs!! Never got an apology or a complete explanation of what happened! Very upsetting experience! But I have to say the technicians who did the ultrasound were professional and very nice! 5 *. It's reception that needs work!!

I've been going to Raleigh Radiology for mammograms for awhile now, but had my first appointment at…read morethis location in October. Let's face it, no woman wants to get her boobs squished, but it's necessary and we all have to go through it, so might as well go where they couldn't be nicer, helpful and professional. Receptionist was flat-out fabulous. Warm, friendly, made me feel personally welcome. Identified herself, and guided me through the necessary paperwork quickly and efficiently. Honestly I don't believe I've ever had such a warm receptionist at a medical office! Wait time to go on to the next step was mere minutes. Was shown to a dressing cubicle and given easy-to-follow instructions. Wait time for the actual mammogram was again very short. The procedure itself was the usual, turn this way, lift your arm this way, squish squish, hold your breath and repeat with a different angle. My Professional Gal was just that, guiding me through it as quickly and painlessly as possible. Within a week I had my results. Could not have had a better experience.

Terrible experience at this location. The tech was super rude! She was running behind but no one…read moretells you and I was waiting 20 mins past my appt time. As I addressed this with her she told me I was being "passive aggressive" so I left bc obviously this not someone you want touching you after this encounter.

What a mess Wake Radiology has become! I have had three unsucessful appointments in the last 3…read moremonths. The first two were at the Cary location. First one was a power outage that had happened early in the morning. My appointment was at 3pm. They did't expect to get power back until the next day. When I arrived after almost an hour ride I was greated with " Nobody called to tell you?" No nobody called to tell me or I wouldn't have driven almost an hour to get here and paid for a sitter. The second was at the same location where the radiologist insisted on contrast which I am highly allergic to even though my Dr. had ordered it without contrast. The radiologist refused to do it without contrast. Corporate did call me later that afternoon and apologized. Another two hours of my time wasted including wasted gas and sitter money. The third time was at the new location at 120 Banks Dr. in Chapel Hill. Another hour drive to get there and I arrive and the woman at the desk says " Didn't they call and cancel your appointment?? We don't do that type of imaging here". Altogether I wasted six hours of my time, at least $40 in gas and almost $100 for the sitter.

(Merton Drive) Took my wife who'd had recent (this past month) spinal surgery - she uses a walker…read more After two hours she hobbled out on her own (no one even bothered to assist her). And in the car broke down crying. She'd told the techs about her surgery and how they were to roll her gently on the table. Instead the "picked her up - dumped her on the table - and left her there for 30 minutes". Which might easily have damaged her surgical site. We are looking into additional legal measures at this point. You are forewarned.

Clean building inside and out. Ample, well lit parking. Staff were pleasant and courteous. Nikita…read moreand LaTiffa took great care of me, answered all questions and helped me get the information they needed from another provider. LaTiffawas very gentle, took great care and concern when asking questions prior during and after my images. Looking forward to working with them in the future.

front desk lady took my ID and insurance cards and kept them my entire appointment, I was the only…read moreperson in the lobby when checking in. while I was waiting another lady comes in and front desk person checks her in completely and scans her ID and insurance and hands them back with her appointment for next year. I didn't receive my ID and insurance card until after my appointment. I feel this was very unprofessional and will not be returning. which is sad to me because I've been going there for years.

I would definitely recommend Wake RadiologyUNC Health Rex Holly Springs. From the Front Desk to the…read moreTechnicians this team was professional and considerate of their patients. I was able to make 2 appointments for a mammogram and a sonogram on the same day back to back, saving me much time. It doesn't get any better than that for sure. Many Thanks for your assistance. All your efforts are appreciated.

Unfortunately, my most recent experience with Dr. Agarwal was very disappointing…read more A biopsy had been recommended based on previous imaging. I returned for a repeat/second-look ultrasound with Dr. Agarwal, with the understanding that the area would be reassessed and we would then discuss the findings and whether biopsy, aspiration, or monitoring was the appropriate next step. After the ultrasound, Dr. Agarwal entered the room and essentially announced that she was there to perform the biopsy. There was no initial discussion of what the new ultrasound showed, whether anything had changed, or what my options were. It wasn't until I stopped her and began asking questions that we actually had a discussion about the imaging and recommendation. My concern was the way the recommendation was presented and Dr. Agarwal's overall bedside manner, which I found quite curt and unsettling. I hope Wake Radiology takes this feedback constructively. A few minutes of compassionate communication and discussion can make an enormous difference in a patient's experience.

I recently relocated to Raleigh from New York. I researched local providers on Yelp and stumbled…read moreacross the positive reviews for Dr. Datanya Betts and Dr. Mclendon. When scheduling an appointment the receptionist displayed wonderful phone etiquette and the text , email reminders and patient portal enrollment was very helpful. During my first visit there was no wait and Datanya saw me immediately. She reviewed my insurance coverage with me, discussed my weight with me and completed bloodwork without making me feel uncomfortable. Today I returned for test results and Datanya discussed the importance of women's health and following up with screenings for breast, cervical cancer as well as fibroids. Datanya demonstrated how to do a thorough self breast exam which my previous providers had not really spent much time educating me on or performing correctly. We also discussed the benefits of holistic medicine and not relying on an abundance of prescriptions, the importance of a well portioned healthy diet and exercise to avoid prediabetes. I really enjoyed the teaching aspect of visiting this practice and I definitely plan to return.

Dr.Betts is Amazing. She stands by her companies name, "live well." She's patient, kind, diligent,…read moredetailed oriented, and not to mention a burst of light. If you are looking for a primary care doctor that looks beyond the 8 min check-in and who wants to know about what vitamins your body needs as opposed to what medicines I can pump you with, come here!

I would first like to say that Olivia from triage was very helpful and very kind. She listened to…read moreall my problems and she was so fast to type everything. However, Samantha Rosario NP was very unkind to me. She did not relay to me or write down when I asked her to write down how to take the new medication for seizures and for migraines after that, I had a couple of Tele video visit while I was telling her what the problem was. She sounded like she was upset with me and did not talk to me in a correct voice. she had no bedside manners while talking with her and stating the problems that I was having with my migraines, she had the nerve to tell me well you're not supposed to be taking all of this as we talked and discussed about earlier. I mention that she did not write down the information. After that situation one thing that does get me is that when she changed my new seizure medication I had indicated and stated to her that I have to drive. I have to go to work and I have to take care of my father and I had told her that the medicine that was new was not working for me. She told me and said well you're not taking it properly. I told her still it is not working for me. I listen to what she said, and I took it when I asked her. How can I drive to go to work? She ended up telling me well you need to find somebody else to take you to work. I had stated to her I do not have anyone to take me to work. I have to go to work and I have to take care of my dad and my husband and my partner. She did not tell me how to take care of this situation so I went back to my regular medicine which she was not listening to. What I wanted to tell her was well are you going to take me to work and what should I do about work. When you have a job and your seizure, medication works first of all you do not need to let your Job know this that is up to your own discretion my seizure medicine even though it cost me having cyst, acne and rosacea on my face my seizure medicine still worked! My opinion is not to see her! I do want to state that Doctor William Farrell who is my seizure and my migraine doctor is the best doctor and I would also like to stay once again Olivia from triage the nurse she will listen to you and she is very very kind and very respectful and she has bedside manners and she can type very very fast. She was very amazing and very helpful and she cares about the patient. I do recommend everybody to ask for Olivia from triage if you have any questions, she will help you and guide you. She cares about her patience once again she is an amazing person! I also hope she gets a raise too!

Today was my 2nd appointment for pain management injections and it was very needed. The weather had…read moreme hurting in so many areas primarily my right scapula and rib cage. Dr Paul did ultrasound guided injections that I instantly heard a loud pop in my neck and rib cage as he injected the medication. WOW I'm so thankful and pleased my primary care practitioners referred me to Raleigh Neurology! It's early days and I have 6 other injections but if my results from my 2 injections procedures go as well I plan to be back in college ASAP upon completing all injections. Dr Paul being a fellow USN veteran has excellent bedside manner, he listens and answers you. He's open to what you have tried and what hasn't worked. Unlike other practitioners he is the only one doing my procedures the continuity of care is not just reassuring its often paramount that Dr knows patient as more than just a medical record since he fully examined he unlike others I had full confidence in his care. My judgment to change drs has been best way to start 2026!