I've been to this office a couple of times over the past few weeks. I usually go to a different…read moreoffice. The staff here were very friendly, especially Emma (she did my mammogram). She explained everything to me ahead of time & was very gentle and genuinely caring. I could have easily stressed myself out over the situation, but she was there to guide and calm me along the way. I would recommend this office just from the experience I had with her & the CT scan lady (I forgot her name). When you're going through the most stressful things in life, you need people like them to calm you & make that situation seem like it's super small. There is plenty of parking & I was in and out in no time.

While I like this particular office and staff there, when I arrived this year for an appointment I…read morecalled to schedule back in August, I learned that it had been cancelled. I did not cancel the appointment or receive a cancellation notice so I could have corrected the situation. It appears a scheduler cancelled the appointment back in November. I wish they'd go back to scheduling in the office again and not using the central appointment scheduling. But they need to do something so random employees cannot cancel patient appointments. As it was not busy, the office was able to fit me in. But the whole situation caused unneeded stress.

Very busy office. 2nd time here for X-rays. This office…read morepreviously got me in and out quickly (around 30 minutes total) so it's convenient enough to schedule appointments during the middle of my workday. Today the turnaround time was different. Very slow process. People who came after me were called ahead of me. (perhaps a different type of X-ray?) The total wait time of around 27 minutes to get called back. The time it took to change and complete the X-rays was less than 13 minutes, so it was very quick once in the back. Wait time on this visit was not the best. I would like this office to normalize e-forms instead of paper and pens. I would also like to see the same tech without having to ask. Besides that, the technicians are always nice and accommodating. My technician Laura did a great job making sure I was comfortable during my X-rays. I appreciated this!

I was very disappointed with my experience. My breast ultrasound was scheduled without anyone ever…read morecontacting me directly, and communication with the office was not particularly pleasant when I called with questions. The front desk staff were curt and rude. The most frustrating part was driving 30+ mins for my appointment only to be told it needed to be rescheduled because there was no provider available. No one called or notified me ahead of time. While I understand that unexpected staffing issues can happen, patients deserve timely communication. I expected a higher level of professionalism and patient care. Unfortunately, this experience left me with little confidence in the practice, and I chose to seek care elsewhere.

Clean office. Super professional staff, including the front desk. Zero wait time. They could tell I…read morewas in pain and they went out of their way to ensure I was comfortable. The MRI ladies were super efficient and friendly. The MRI went without a hitch. I am very claustrophobic and this facility features a True Open MRI - fantastic experience!! I cannot recommend this facility and staff highly enough!

Typically I go into medical appointments expecting a bad service experience these days. RR…read morepleasantly surprised me! The receptionist greeted me and apologized for the wait as she was working with another patient. Once I was able to check in she was very friendly, genuinely asked how I was doing, and engaged others politely when they came in. The nurse (sonographer?) was nice as well, quick, empathetic, and got me out within 15 minutes. I would definitely come here again.

From first contact to procedure to walking out the door, Raleigh Radiology (Cary office) earned…read moretheir five stars. I was referred by my doctor to Raleigh Rad who contacted me the day after the official referral. The operator was extremely flexible with my appointment and knowledgeable about the procedure/prep. I was able to schedule a time that was good for me (unheard of in today's medical field) and given the option to get there early for prep or swing by the day before to pick it up. Anyone that can save me some time is winning in my book. I was also contacted one day prior to the procedure by the accounting person to make sure that I was clear on what my insurance was paying and what I would be responsible for. What a great concept! Upfront price (which I thought was incredibly reasonable btw) and the option of a payment plan. These guys should open a car dealership or real estate office. Fast forward to the actual appointment, the office staff were one of the most happy bunch I have run into. The office is conveniently located in a brand spanking new building off Cary Pkwy. I was taken back on time and finished when promised. Maybe I am just used to receiving poor service when it comes to anything medical, but I can't log a single complaint about Raleigh Rad. If you have a choice when being referred for radiology, I highly recommend these guys.

I checked in for an ultrasound and was in the waiting room when someone came up to me…read moreand said very rudely, with an accusatory attitude, We don't have an order for you!!! Like I did something wrong! My PCP's office called me that morning and told me that I needed this done quickly and gave me the address of where to go. I was starting to explain that because it didn't make sense to me. She was acting like I made a mistake and continued to question me like I was wrong! I was asked to go back to waiting room to wait! Turns out the mistake was made at Raleigh Radiology. I was there for 2 hrs!! Never got an apology or a complete explanation of what happened! Very upsetting experience! But I have to say the technicians who did the ultrasound were professional and very nice! 5 *. It's reception that needs work!!

I've been going to Raleigh Radiology for mammograms for awhile now, but had my first appointment at…read morethis location in October. Let's face it, no woman wants to get her boobs squished, but it's necessary and we all have to go through it, so might as well go where they couldn't be nicer, helpful and professional. Receptionist was flat-out fabulous. Warm, friendly, made me feel personally welcome. Identified herself, and guided me through the necessary paperwork quickly and efficiently. Honestly I don't believe I've ever had such a warm receptionist at a medical office! Wait time to go on to the next step was mere minutes. Was shown to a dressing cubicle and given easy-to-follow instructions. Wait time for the actual mammogram was again very short. The procedure itself was the usual, turn this way, lift your arm this way, squish squish, hold your breath and repeat with a different angle. My Professional Gal was just that, guiding me through it as quickly and painlessly as possible. Within a week I had my results. Could not have had a better experience.

Terrible experience at this location. The tech was super rude! She was running behind but no one…read moretells you and I was waiting 20 mins past my appt time. As I addressed this with her she told me I was being "passive aggressive" so I left bc obviously this not someone you want touching you after this encounter.

I was able to make an appointment within a few days due to my flexible schedule. I called on a…read moreMonday and had my annual mammogram on Thursday morning. I was sent an easy to follow link to preregister as required. Typical questions regarding Covid, medical history and insurance coverage. They accept Cigna if you're wondering. Location is conveniently right of Lake Boone Trail near Rex Hospital. Plenty of safe parking spaces in their dedicated lot. I arrived 15 minutes early, was given a medical grade mask instead of the cloth one I wore in. Hand sanitizer available in waiting room. Chairs are somewhat spread out but few people in waiting room. I was called back on time as scheduled and was finished within five minutes! Painless, quick and 3D is a powerful tool for detecting changes in breast tissue. This was the best mammogram experience I've ever had and due to a family history I have has an annual mammogram for the past 30 years. Thank you Wake Radiology I'll be back next November!

What a mess Wake Radiology has become! I have had three unsucessful appointments in the last 3…read moremonths. The first two were at the Cary location. First one was a power outage that had happened early in the morning. My appointment was at 3pm. They did't expect to get power back until the next day. When I arrived after almost an hour ride I was greated with " Nobody called to tell you?" No nobody called to tell me or I wouldn't have driven almost an hour to get here and paid for a sitter. The second was at the same location where the radiologist insisted on contrast which I am highly allergic to even though my Dr. had ordered it without contrast. The radiologist refused to do it without contrast. Corporate did call me later that afternoon and apologized. Another two hours of my time wasted including wasted gas and sitter money. The third time was at the new location at 120 Banks Dr. in Chapel Hill. Another hour drive to get there and I arrive and the woman at the desk says " Didn't they call and cancel your appointment?? We don't do that type of imaging here". Altogether I wasted six hours of my time, at least $40 in gas and almost $100 for the sitter.

Clean building inside and out. Ample, well lit parking. Staff were pleasant and courteous. Nikita…read moreand LaTiffa took great care of me, answered all questions and helped me get the information they needed from another provider. LaTiffawas very gentle, took great care and concern when asking questions prior during and after my images. Looking forward to working with them in the future.

front desk lady took my ID and insurance cards and kept them my entire appointment, I was the only…read moreperson in the lobby when checking in. while I was waiting another lady comes in and front desk person checks her in completely and scans her ID and insurance and hands them back with her appointment for next year. I didn't receive my ID and insurance card until after my appointment. I feel this was very unprofessional and will not be returning. which is sad to me because I've been going there for years.

We arrived at the office for a mri to find we had made a major mistake on the time. Donita at the…read morefront desk immediately took charge kindly explaining our mistake to us. She also without us asking took charge and fixed to problem to our shock. Donita have excellent client interaction shills and a great personality for her position. I can't say enough about her take charge attitude and ability to fix difficult situations. Thanks Donita you are the best!!! Sally and Elvin

I would definitely recommend Wake RadiologyUNC Health Rex Holly Springs. From the Front Desk to the…read moreTechnicians this team was professional and considerate of their patients. I was able to make 2 appointments for a mammogram and a sonogram on the same day back to back, saving me much time. It doesn't get any better than that for sure. Many Thanks for your assistance. All your efforts are appreciated.

I recently relocated to Raleigh from New York. I researched local providers on Yelp and stumbled…read moreacross the positive reviews for Dr. Datanya Betts and Dr. Mclendon. When scheduling an appointment the receptionist displayed wonderful phone etiquette and the text , email reminders and patient portal enrollment was very helpful. During my first visit there was no wait and Datanya saw me immediately. She reviewed my insurance coverage with me, discussed my weight with me and completed bloodwork without making me feel uncomfortable. Today I returned for test results and Datanya discussed the importance of women's health and following up with screenings for breast, cervical cancer as well as fibroids. Datanya demonstrated how to do a thorough self breast exam which my previous providers had not really spent much time educating me on or performing correctly. We also discussed the benefits of holistic medicine and not relying on an abundance of prescriptions, the importance of a well portioned healthy diet and exercise to avoid prediabetes. I really enjoyed the teaching aspect of visiting this practice and I definitely plan to return.

Dr.Betts is Amazing. She stands by her companies name, "live well." She's patient, kind, diligent,…read moredetailed oriented, and not to mention a burst of light. If you are looking for a primary care doctor that looks beyond the 8 min check-in and who wants to know about what vitamins your body needs as opposed to what medicines I can pump you with, come here!