My organization, that I and my wife belong to, heard one of our members speak to the group about…read morehis experience, finding out about his circumstances, and a few of us have taken the opportunity to take advantage of learning our cardiovascular health. I recommend making an appointment. Your condition may not show its head. We all need early detection. You will be well received at Craft with your office experience.

I purchased the couple's lung and heart scan at a Christmas show, and finally, after putting it…read moreoff, I decided to schedule this appointment. I ended up upgrading to a full Body Scan and was very pleased with my results, all because of my FAMILY history. My results came back showing that I had osteoporosis of my left hip, Diverticulosis, and a hiantle hernia. I was very nervous, expecting to read the C word, or I had calcium built up in my heart because heart, cancer, and a lot of other health problems run in my FAMILY, so with my results. I was very pleased because it could've been a lot worse. Everyone has been very helpful. The results were explained to me so I can take them to my doctor. I purchased other full-body scans so I can give them to my kids as gifts, so that they can be checked out for early detection and preventive health check.

Very busy office. 2nd time here for X-rays. This office…read morepreviously got me in and out quickly (around 30 minutes total) so it's convenient enough to schedule appointments during the middle of my workday. Today the turnaround time was different. Very slow process. People who came after me were called ahead of me. (perhaps a different type of X-ray?) The total wait time of around 27 minutes to get called back. The time it took to change and complete the X-rays was less than 13 minutes, so it was very quick once in the back. Wait time on this visit was not the best. I would like this office to normalize e-forms instead of paper and pens. I would also like to see the same tech without having to ask. Besides that, the technicians are always nice and accommodating. My technician Laura did a great job making sure I was comfortable during my X-rays. I appreciated this!

I was very disappointed with my experience. My breast ultrasound was scheduled without anyone ever…read morecontacting me directly, and communication with the office was not particularly pleasant when I called with questions. The front desk staff were curt and rude. The most frustrating part was driving 30+ mins for my appointment only to be told it needed to be rescheduled because there was no provider available. No one called or notified me ahead of time. While I understand that unexpected staffing issues can happen, patients deserve timely communication. I expected a higher level of professionalism and patient care. Unfortunately, this experience left me with little confidence in the practice, and I chose to seek care elsewhere.

I've been going to Raleigh Radiology for mammograms for awhile now, but had my first appointment at…read morethis location in October. Let's face it, no woman wants to get her boobs squished, but it's necessary and we all have to go through it, so might as well go where they couldn't be nicer, helpful and professional. Receptionist was flat-out fabulous. Warm, friendly, made me feel personally welcome. Identified herself, and guided me through the necessary paperwork quickly and efficiently. Honestly I don't believe I've ever had such a warm receptionist at a medical office! Wait time to go on to the next step was mere minutes. Was shown to a dressing cubicle and given easy-to-follow instructions. Wait time for the actual mammogram was again very short. The procedure itself was the usual, turn this way, lift your arm this way, squish squish, hold your breath and repeat with a different angle. My Professional Gal was just that, guiding me through it as quickly and painlessly as possible. Within a week I had my results. Could not have had a better experience.

Terrible experience at this location. The tech was super rude! She was running behind but no one…read moretells you and I was waiting 20 mins past my appt time. As I addressed this with her she told me I was being "passive aggressive" so I left bc obviously this not someone you want touching you after this encounter.

I liked the providers at the practice, but moved and established care elsewhere…read more From an admin standpoint, it seems they are going out of their way to make the patient experience difficult. The patient portal was changed a few years ago to something much less usable than the prior portal and now, medical records must be requested from an outside company that takes at least a week to provide records (if they are even provided then, friends have had difficulty with the company insisting records were sent when they were not, and the company has abysmal reviews online) that has no ability to track status of a request, and that doesn't have a phone number on its website (wake told me their was a number there, they couldn't find it either, then gave directions to go through a series of clicks on their own website to get the number, and then finally gave me the number). Had the portal not changed, I would have been able to easily download what I needed. Instead Wake made the decision to go to this new system and I cannot even walk into the office and get records - if I walk in and make a request, I'll have to fill out a form that goes to a third party company to get the records. I was looking at establishing care in Raleigh again but I won't be returning. The providers were good but apparently admin does not care how difficult they make the process of managing the non clinical side of being a patient.

Drs are top notch but this new portal has been down since September 1. If you call it takes 2 to 10…read moredays to get a return call. Too late. I'm not even listed as having an account after 30 years! I had a problem with my son's meds created by them!! Tried for 10 days to get thru. No excuse. Please get it fixed. We might have to go to another practice now.

From first contact to procedure to walking out the door, Raleigh Radiology (Cary office) earned…read moretheir five stars. I was referred by my doctor to Raleigh Rad who contacted me the day after the official referral. The operator was extremely flexible with my appointment and knowledgeable about the procedure/prep. I was able to schedule a time that was good for me (unheard of in today's medical field) and given the option to get there early for prep or swing by the day before to pick it up. Anyone that can save me some time is winning in my book. I was also contacted one day prior to the procedure by the accounting person to make sure that I was clear on what my insurance was paying and what I would be responsible for. What a great concept! Upfront price (which I thought was incredibly reasonable btw) and the option of a payment plan. These guys should open a car dealership or real estate office. Fast forward to the actual appointment, the office staff were one of the most happy bunch I have run into. The office is conveniently located in a brand spanking new building off Cary Pkwy. I was taken back on time and finished when promised. Maybe I am just used to receiving poor service when it comes to anything medical, but I can't log a single complaint about Raleigh Rad. If you have a choice when being referred for radiology, I highly recommend these guys.

I checked in for an ultrasound and was in the waiting room when someone came up to me…read moreand said very rudely, with an accusatory attitude, We don't have an order for you!!! Like I did something wrong! My PCP's office called me that morning and told me that I needed this done quickly and gave me the address of where to go. I was starting to explain that because it didn't make sense to me. She was acting like I made a mistake and continued to question me like I was wrong! I was asked to go back to waiting room to wait! Turns out the mistake was made at Raleigh Radiology. I was there for 2 hrs!! Never got an apology or a complete explanation of what happened! Very upsetting experience! But I have to say the technicians who did the ultrasound were professional and very nice! 5 *. It's reception that needs work!!

Dr. Devina Shah restored my health immediately. After receiving inadequate care at Triangle…read moreGastroenterology, I switched to Wake Gastroenterology. I was blessed to be assigned to Dr. Shah. She prescribed the right medicine (as opposed to the wrong medicine I had been assigned by the doctor at the other gastroenterology practice) and my problem was instantly under control. She is the best! And I always receive immediate answers to my questions through the patient portal and to my telephone calls. If you have digestive problems, call Wake Gastroenterology!

Dr. Robey is great but something is definitely wrong with their systems of response for phone calls…read moreand portal messages. I have sent three portal messages and left two phone messages over the last 2 and a half weeks and have gotten nothing in return. How do I speak with someone? Noone ever picks up the multiple phone calls I have continuously made?

The billing staff is rude and unhelpful. I have been unable to get a copy of my statement to submit…read moreto insurance. I have explained this to them several times on the phone, and they claim they have mailed me a statement, but I continue to not receive one. They have threatened to turn me into collections despite the fact that I am on a payment plan. They emailed me a statement that was completely useless, as it did not show the services administered or the amount owed. Just got off the phone with them again, the response from the woman to me asking if they can send me a statement being, "If you want one, come down and get one." Thanks. As if our health care system and medical insurance weren't horrible enough to deal with. What a winning attitude.

Due to insurance change, I had to move my mammogram screening to Wake Radiology. It has not been a…read moregood transition. I had my previous records sent from Raleigh Radiology to Wake prior to a visit to try and avoid any break in information. At Wake, I had to wait over 30 minutes. The screening went quickly, maybe too quickly. The number of images was minimal compared to previous screenings. No surprise, I get a call that I need to come in again for "additional" images because they didn't get a full picture. I explained that I did not want a diagnostic screening and was assured that this was additional images as followup. Turned out that the "additional" images cost me out of pocket almost $500! I will be calling Raleigh Radiology to see what their cost would be for someone out of network. The standard of care is much, much higher at Raleigh Radiology.

I was able to make an appointment within a few days due to my flexible schedule. I called on a…read moreMonday and had my annual mammogram on Thursday morning. I was sent an easy to follow link to preregister as required. Typical questions regarding Covid, medical history and insurance coverage. They accept Cigna if you're wondering. Location is conveniently right of Lake Boone Trail near Rex Hospital. Plenty of safe parking spaces in their dedicated lot. I arrived 15 minutes early, was given a medical grade mask instead of the cloth one I wore in. Hand sanitizer available in waiting room. Chairs are somewhat spread out but few people in waiting room. I was called back on time as scheduled and was finished within five minutes! Painless, quick and 3D is a powerful tool for detecting changes in breast tissue. This was the best mammogram experience I've ever had and due to a family history I have has an annual mammogram for the past 30 years. Thank you Wake Radiology I'll be back next November!

What a mess Wake Radiology has become! I have had three unsucessful appointments in the last 3…read moremonths. The first two were at the Cary location. First one was a power outage that had happened early in the morning. My appointment was at 3pm. They did't expect to get power back until the next day. When I arrived after almost an hour ride I was greated with " Nobody called to tell you?" No nobody called to tell me or I wouldn't have driven almost an hour to get here and paid for a sitter. The second was at the same location where the radiologist insisted on contrast which I am highly allergic to even though my Dr. had ordered it without contrast. The radiologist refused to do it without contrast. Corporate did call me later that afternoon and apologized. Another two hours of my time wasted including wasted gas and sitter money. The third time was at the new location at 120 Banks Dr. in Chapel Hill. Another hour drive to get there and I arrive and the woman at the desk says " Didn't they call and cancel your appointment?? We don't do that type of imaging here". Altogether I wasted six hours of my time, at least $40 in gas and almost $100 for the sitter.