Professional staff with excellent service and results. Friendly and efficient. Explained everything…read morefully and made it understandable. A great service for those who are active participants in their health and well-being.

My organization, that I and my wife belong to, heard one of our members speak to the group about…read morehis experience, finding out about his circumstances, and a few of us have taken the opportunity to take advantage of learning our cardiovascular health. I recommend making an appointment. Your condition may not show its head. We all need early detection. You will be well received at Craft with your office experience.

If you need an X-ray or any radiological appoint, Do Not go to Raleigh Radiolog. There is a reason…read morethat their reviews are so bad. If there were a rating of 0, that's what I would give them. Twice one of the doctors at RR recommended a follow up mammogram for me, but RR WILL NOT SCHEDULE one.

Very busy office. 2nd time here for X-rays. This office…read morepreviously got me in and out quickly (around 30 minutes total) so it's convenient enough to schedule appointments during the middle of my workday. Today the turnaround time was different. Very slow process. People who came after me were called ahead of me. (perhaps a different type of X-ray?) The total wait time of around 27 minutes to get called back. The time it took to change and complete the X-rays was less than 13 minutes, so it was very quick once in the back. Wait time on this visit was not the best. I would like this office to normalize e-forms instead of paper and pens. I would also like to see the same tech without having to ask. Besides that, the technicians are always nice and accommodating. My technician Laura did a great job making sure I was comfortable during my X-rays. I appreciated this!

I've been going to Raleigh Radiology for mammograms for awhile now, but had my first appointment at…read morethis location in October. Let's face it, no woman wants to get her boobs squished, but it's necessary and we all have to go through it, so might as well go where they couldn't be nicer, helpful and professional. Receptionist was flat-out fabulous. Warm, friendly, made me feel personally welcome. Identified herself, and guided me through the necessary paperwork quickly and efficiently. Honestly I don't believe I've ever had such a warm receptionist at a medical office! Wait time to go on to the next step was mere minutes. Was shown to a dressing cubicle and given easy-to-follow instructions. Wait time for the actual mammogram was again very short. The procedure itself was the usual, turn this way, lift your arm this way, squish squish, hold your breath and repeat with a different angle. My Professional Gal was just that, guiding me through it as quickly and painlessly as possible. Within a week I had my results. Could not have had a better experience.

Front desk attentiveness and timeliness to individual needs…read more Orders faxed and confirmed received within less than 5 minutes. 30 min later told that they still didn't have them only after I asked again. Emailed order then another 10 min to print it out and they were not busy at the desk.

Wake Internal Medicine Consultants does not accept Medicare assignment, so the make you pay at the…read moretime of service, file the claim, and (theoretically) Medicare reimburses you with a check later. I saw my Dr. on April 21 for a mid-year exam, and they made me pay $129.12 at that appointment. But when they filed the insurance claim, they told Medicare and my Blue Cross supplementary insurer to reimburse them. So they collected twice! By July 17, my Medicare and Blue Cross statements showed the disbursement to Wake Internal Medicine Consultants, so I call Medicare and Blue Cross...both of them said the submitted claim indicated that Wake Internal Medicine should receive payment. I then contacted Wake Internal Medicine Consultants and spoke to Emily, who claimed that she looked at the claim and it did not indicate that payment should go to Wake Internal Medicine Consultants. But she agreed to refund what I'd paid at the time of the visit, and said it would be done ASAP. It's now August 1. I've heard nothing, haven't received the check...looks like I'm going to have to take legal measures to set this right. Sad, but after this I'm finding a different primary care practice.

Had to move my physical out a month and a half for doctor's convenience. No choice! No concern for…read moremy schedule.

I checked in for an ultrasound and was in the waiting room when someone came up to me…read moreand said very rudely, with an accusatory attitude, We don't have an order for you!!! Like I did something wrong! My PCP's office called me that morning and told me that I needed this done quickly and gave me the address of where to go. I was starting to explain that because it didn't make sense to me. She was acting like I made a mistake and continued to question me like I was wrong! I was asked to go back to waiting room to wait! Turns out the mistake was made at Raleigh Radiology. I was there for 2 hrs!! Never got an apology or a complete explanation of what happened! Very upsetting experience! But I have to say the technicians who did the ultrasound were professional and very nice! 5 *. It's reception that needs work!!

I had a great experience. Came on time, waited for less than 5 minutes & was done and out within 20…read moreminutes. Everyone was nice & I had a positive experience. Parking was also not that bad.

Complete scheduling nightmare! Multiple calls & emails. After months of waiting, I'm so happy to…read morehave switched to a different doctor. This practice seems way too big and dismissive... feels like a factory.

Dr. Robey is great but something is definitely wrong with their systems of response for phone calls…read moreand portal messages. I have sent three portal messages and left two phone messages over the last 2 and a half weeks and have gotten nothing in return. How do I speak with someone? Noone ever picks up the multiple phone calls I have continuously made?

Due to insurance change, I had to move my mammogram screening to Wake Radiology. It has not been a…read moregood transition. I had my previous records sent from Raleigh Radiology to Wake prior to a visit to try and avoid any break in information. At Wake, I had to wait over 30 minutes. The screening went quickly, maybe too quickly. The number of images was minimal compared to previous screenings. No surprise, I get a call that I need to come in again for "additional" images because they didn't get a full picture. I explained that I did not want a diagnostic screening and was assured that this was additional images as followup. Turned out that the "additional" images cost me out of pocket almost $500! I will be calling Raleigh Radiology to see what their cost would be for someone out of network. The standard of care is much, much higher at Raleigh Radiology.

My PCP referred me to Wake Radiology. Unfortunately, I cannot recommend Wake Radiology. As a young…read morefemale, I was already nervous to have to do an ultra sound on my breast and having the doctor speak down to me and come off as a burden to their time for my questions did not add to the situation. While I was told it was a zit and a hematoma, myself and my PCP were discouraged by their prognoses and general attitude and therefore, sent me somewhere else for a second opinion. Turned out it was an external cyst and internal cyst that ruptured. Got an in office procedure done and sent to pathology. No ultra sound needed and the second practice was easy to work with. They also were receptive to questions and were straight forward with responses as well addressing all concerns. Only will return and recommend the other practice moving forward.

I was able to make an appointment within a few days due to my flexible schedule. I called on a…read moreMonday and had my annual mammogram on Thursday morning. I was sent an easy to follow link to preregister as required. Typical questions regarding Covid, medical history and insurance coverage. They accept Cigna if you're wondering. Location is conveniently right of Lake Boone Trail near Rex Hospital. Plenty of safe parking spaces in their dedicated lot. I arrived 15 minutes early, was given a medical grade mask instead of the cloth one I wore in. Hand sanitizer available in waiting room. Chairs are somewhat spread out but few people in waiting room. I was called back on time as scheduled and was finished within five minutes! Painless, quick and 3D is a powerful tool for detecting changes in breast tissue. This was the best mammogram experience I've ever had and due to a family history I have has an annual mammogram for the past 30 years. Thank you Wake Radiology I'll be back next November!

What a mess Wake Radiology has become! I have had three unsucessful appointments in the last 3…read moremonths. The first two were at the Cary location. First one was a power outage that had happened early in the morning. My appointment was at 3pm. They did't expect to get power back until the next day. When I arrived after almost an hour ride I was greated with " Nobody called to tell you?" No nobody called to tell me or I wouldn't have driven almost an hour to get here and paid for a sitter. The second was at the same location where the radiologist insisted on contrast which I am highly allergic to even though my Dr. had ordered it without contrast. The radiologist refused to do it without contrast. Corporate did call me later that afternoon and apologized. Another two hours of my time wasted including wasted gas and sitter money. The third time was at the new location at 120 Banks Dr. in Chapel Hill. Another hour drive to get there and I arrive and the woman at the desk says " Didn't they call and cancel your appointment?? We don't do that type of imaging here". Altogether I wasted six hours of my time, at least $40 in gas and almost $100 for the sitter.