I was there for a routine scan. The Oberlin office is pleasant and the techs are efficient and…read morekind. BUT: the check in process was laborious--and ineffective: the office failed to enter my insurance info. When I got billed and had to correct it, the online portal wouldn't let me because it didn't recognize my carrier, although it insures probably a third of the community. The call center where I finally ended up after a 20 minute hold was clearly located in south Asia, and reading a 12 letter ID code across a significant language barrier was extremely tedious. If you can, go elsewhere.

It took me 3 weeks to get the appointment for an MR1 with Raleigh Radiology. My appointment was at…read morethe Holly Springs location. After arriving I waited 30 minutes after my appointment time to be taken back. I was brought to a mobile unit outside of the building. The MRI that I was getting required contrast. I had an uneasy feeling from the start with the tech, Scott. He blew my vein in my left arm. He said I had a weak vein. I have never been told I had weak veins and have had blood drawn and donated blood many times. He then proceeded to put the IV in the right arm. He could not fit between the table and cabinet, so he was doing it from behind me. I start to feel intense pain and ask what he was doing, and he told me he blew the vein in the right arm as well. The lady who brought me back came into the room when she heard me. Scott had a look of "I really messed up" on his face. He didn't even tell me what was happening next. She took over and said I would have to get rescheduled and took me back into the building to change. I said how could he have blown veins in both arms, I just didn't get it. She said they have had this happen with him before. I asked why Scott gets to keep his job. She said they have asked themselves that same question. I could tell that came out before she could stop it. I was very frustrated and now in pain in my right arm, mainly. I have to wait at least another 3 weeks to get an appointment with them. I left and called my doctor to get scheduled with Wake Radiology instead.

I purchased the couple's lung and heart scan at a Christmas show, and finally, after putting it…read moreoff, I decided to schedule this appointment. I ended up upgrading to a full Body Scan and was very pleased with my results, all because of my FAMILY history. My results came back showing that I had osteoporosis of my left hip, Diverticulosis, and a hiantle hernia. I was very nervous, expecting to read the C word, or I had calcium built up in my heart because heart, cancer, and a lot of other health problems run in my FAMILY, so with my results. I was very pleased because it could've been a lot worse. Everyone has been very helpful. The results were explained to me so I can take them to my doctor. I purchased other full-body scans so I can give them to my kids as gifts, so that they can be checked out for early detection and preventive health check.

SCAM!!! beware the timeshare type of sales tactics. Very rude and aggressive sales people. No one…read moreworking in this office is a medical professional.

I liked the providers at the practice, but moved and established care elsewhere…read more From an admin standpoint, it seems they are going out of their way to make the patient experience difficult. The patient portal was changed a few years ago to something much less usable than the prior portal and now, medical records must be requested from an outside company that takes at least a week to provide records (if they are even provided then, friends have had difficulty with the company insisting records were sent when they were not, and the company has abysmal reviews online) that has no ability to track status of a request, and that doesn't have a phone number on its website (wake told me their was a number there, they couldn't find it either, then gave directions to go through a series of clicks on their own website to get the number, and then finally gave me the number). Had the portal not changed, I would have been able to easily download what I needed. Instead Wake made the decision to go to this new system and I cannot even walk into the office and get records - if I walk in and make a request, I'll have to fill out a form that goes to a third party company to get the records. I was looking at establishing care in Raleigh again but I won't be returning. The providers were good but apparently admin does not care how difficult they make the process of managing the non clinical side of being a patient.

my actual visit was good but if you have a problem, good luck because you won't be getting an…read moreappointment for at least a week or two. not much help.

I recently had laser resurfacing done at Prime by Angela Williams. I first met Angela in the late…read moresummer of 2022 to discuss a plan for aging facial issues that were bothering me. Angela is a treasure trove of knowledge. Her questions immediately made me know that she knows her 'stuff.' She is SO likeable! I was immediately comfortable with her. Angela told me her plan for me, and she provided me with every bit of information that I needed from prep to fee to after care. Finally, in late January my laser resurfacing appointment arrived. I was SO excited to take this first step in a three step regimen Angela had developed for me. I'm including pix of me with numbing cream applied just before the procedure, the ice pack that is applied after the laser, me in my car approximately 30 minutes post procedure, the next morning, and a few more if Yelp lets me. In short, the procedure was not painful or uncomfortable. Angela and I had agreed that she would be aggressive with the laser: I am a 'go big or go home' person. The after care instructions and products were superb. Five days post procedure, I could see huge improvement in the fine lines and wrinkles on my face and neck. I recommend Angela without reservation. She is a learned, informed professional who is a true talent in her profession. The office is centrally located in Raleigh's Village District. Parking is super convenient. The office is spotlessly clean and gorgeous. The receptionist is helpful and very friendly both on the phone and in person. There is no hard sell of any of the products they carry which is SUCH a relief after some places J have been. I am eager to take the next step in the regimen Angela has planned for me. My husband and I are thrilled with the results! I feel so confident and happy that I look my best, and that is Angela's objective. I'm so pleased that I took the first step and booked an appointment with Angela.

Best Professional Service I have had in a long time. Followed the recommendations and the results…read morewere astounding. Highly recommend.

If you are having an issue with Dr. Canale, please, please file a formal complaint with the…read moreAttorney General's office. It only takes a few minutes. https://ncdoj.gov/file-a-complaint/ His predatory billing practices and staffing issues are a huge red flag. He doesn't have an Office Manager because he doesn't want the oversight. No decent Office Manager would carry out his requests. I too have been harassed for a late cancellation charge for almost a year. I cancelled on a Wednesday for a Monday appointment. I get charged $12.50 a month on top of the $50 late fee. I thought the bill was a mistake! I never filled out any paperwork or created an account. I was never a patient and had no knowledge of his policies. I sent a check for $50 and asked that my account be paid in full. I never got a response. Ever. Just more bills. Know that a collection company will not come after you for a $50 bill, even if the late charges add up to hundreds. Please file a complaint. This practice needs to be investigated. It's not right.

I have been a patient of Dr. Canale for several years and consistently find him to be friendly,…read morerespectful, and highly professional. The office staff also demonstrates a commendable level of friendliness and helpfulness. I appreciate the convenience of being able to obtain a mammogram at his office, followed by the opportunity to discuss the initial results with Dr. Canale. I do not understand the comments about "greed." I have always found him to be highly knowledgeable and professional. He takes as much time as necessary to answer my questions and is one of the few doctors with whom I never feel rushed during my appointments. I feel very comfortable and well cared for by him and his staff.

What a mess Wake Radiology has become! I have had three unsucessful appointments in the last 3…read moremonths. The first two were at the Cary location. First one was a power outage that had happened early in the morning. My appointment was at 3pm. They did't expect to get power back until the next day. When I arrived after almost an hour ride I was greated with " Nobody called to tell you?" No nobody called to tell me or I wouldn't have driven almost an hour to get here and paid for a sitter. The second was at the same location where the radiologist insisted on contrast which I am highly allergic to even though my Dr. had ordered it without contrast. The radiologist refused to do it without contrast. Corporate did call me later that afternoon and apologized. Another two hours of my time wasted including wasted gas and sitter money. The third time was at the new location at 120 Banks Dr. in Chapel Hill. Another hour drive to get there and I arrive and the woman at the desk says " Didn't they call and cancel your appointment?? We don't do that type of imaging here". Altogether I wasted six hours of my time, at least $40 in gas and almost $100 for the sitter.

(Merton Drive) Took my wife who'd had recent (this past month) spinal surgery - she uses a walker…read more After two hours she hobbled out on her own (no one even bothered to assist her). And in the car broke down crying. She'd told the techs about her surgery and how they were to roll her gently on the table. Instead the "picked her up - dumped her on the table - and left her there for 30 minutes". Which might easily have damaged her surgical site. We are looking into additional legal measures at this point. You are forewarned.

Shaneall drew my blood for thyroid panel. Not even a little pinch. Waited less than 5 minutes. My…read morenew place to go. I had an appointment but it's not necessary.

The location was a little hard to find, but once I arrived the service was excellent. Shaneall was…read morefriendly, efficient, and professional. I explained that my doctor's office was unable to draw my blood after expressing difficulties finding veins and that I was used to this issue. I also expressed that I was a bit nervous, but the tech was quick getting the needle in and drawing all the required blood. I barely felt the needle and it was over before I knew it; the entire process was completed before my scheduled appointment time even started. It's easy to tell this tech has a lot of experience, thank you for hiring quality people!