I visited NC Eye (Apex) to purchase a new pair of eyeglasses using my one-year-old prescription…read more Unfortunately, I was told they would not fill it, even though I explained that I will be losing my insurance coverage in the next few days. I left feeling very disappointed by the lack of empathy shown for my situation.

Dr Samuels does not use numbing drops during dilation. I was not told this. I was not told "hey,…read morethis might hurt a bit" about literal hellfire. Eyes are sensitive organs and I was not told anything about the machines or tests that were done during my exam unless I asked about them, but I was also not given time to ask about anything before it happened. I felt like I was being experimented on because no one would tell me what the hell was going on. Keep in mind this was my first eye exam in years, and my second ever, so I had no idea what was supposed to happen during this appointment. I told them this, and they still treated me this way. Horrible overall experience, and I would not recommend for anyone who likes explanations, has sensory issues, or has not been to an eye doctor before. I will never be coming back.

Extremely difficult to get in touch with. They never pick up the phone, you have to leave a…read morevoicemail or text with him and they only occasionally get back to you.

I'm new to the state and have been looking for a new optometrist. I'm so glad I found this place…read more The people are extremely friendly and helpful. I also love their Covid protocols- it felt very clean. It's appointment only to control the amount of people in the store. They also take your temperature and everyone has to keep their mask on. I also love their wide variety of glasses.

They Wouldn't give me my pupil distance. This is a test done and measured during your eye glass…read moreexam. They said they didn't do that which is done at every place that performs eye exams. They said to go next door to lens crafters and they could get it to me. Lens crafters workers says they do measure it but would only give me my measurements if I was going to buy glasses from them and at check out. I also am pretty sure that my insurance should have covered an annual eye test (due to what's listed under covered benefits)and they still charged me for it.

They are great. I had a hiccup when a script for my eyes were sent to Publix they didn't have it,…read moremy insurance wasn't going to cover and it was $500. I called them and Dr. Mark Salopek put in another script for a different medication, at another pharmacy who had the medication, and best of all without insurance it was affordable. It is when issues occur and they are rectified immediately you know you can trust that they care about your well being.

Was here with my sister in law today to see her ophthalmologist due to a decrease in her long…read moredistance sight. Arrived at 9am and left at 11:55am! I Understand that she needed to have testing done which was completed timely. The issue was waiting for the doctor which she didn't see until 11:40am which is an excessive waiting time and unacceptable. Not sure what is happening in the clinic area but whomever is scheduling needs to be more accurate and considerate of the patient's time and toll it takes on them as most are in their 70s or older. I hope this review helps others who receive care there which is why I am posting this. On a positive note the check in and check out personnel are efficient.

Staff and Doctor B. were friendly informed and professional my entire visit. The waiting area was…read morevery clean and so were the grounds. I highly recommend their practice.

Great place for routine eye care. I've been seeing Dr. Martin for about 3 years now. The building…read moreis a little dated and the wait time is long. Nonetheless, the employees are professional and helpful. Dr. Martin is kind, patient, and knowledgable. He takes the time to answer questions, offer options, and hear your preferences. I continue to return annually for check-ups. They are clear regarding the pricing and don't do additional tests unless needed or requested. For instance they don't dilate your eyes if unneeded unless you request it. Side note: the online registration is convenient albeit long. The uploaded photos of your insurance card and license don't go through so they need to scan them when you arrive. Parking is available in spaces surrounding the building.

My husband and I have been patients at Johnston Optimetrics for several years. They have gone…read morethrough some personnel changes (retirement, etc) since we have been going there, but the very pleasing atmosphere has not changed. Everyone is so friendly and always ready to help. We both are currently seeing Dr May. He is awesome!! He shows he cares about his patients by listening and making sure he answers any questions in a way you will understand. He willingly explains everything that may be going on with your eyes and makes sure he follows up at your next visit. Even if there are no eye problems, he still shows care and friendliness while being professional. It is a pleasure to visit Johnston Optimetrics. And, by the way, if you have an appointment, you're not sitting and waiting at any point. You are Mom I've through the process very effectively and efficiently with no rushing and nothing left out. THANK YOU Johnson Optimetrics Associates!

My rating is for the quality of the eye exam I received here (not the selection of frames). There…read morearen't many luxury brand frames available here if that is your thing, but you will get exceptional eye care from a friendly doctor who is an excellent communicator.

This office is great but I think it's great because the Dr's care. The exam is thorough, questions…read moreanswered and over the top professional.

I wanted to update my glasses, and my son suggested that I go to Carolina Family vision in Holly…read moreSprings. I went and needed to make an appointment- a week later 4/21/27 i was examined and I was impressed with all the updated machines. I had to wait a few weeks for glasses to be made, which is not unusual. I then went in and tried them on, these were $900 bifocals with all the bells and whistles, but the long-distance view was blurry. I immediately told this to the woman helping me, but she said take them home and get used to them and if they don't get better, bring them back. After a week, I went back and they gave me another exam, and the results were different from the first. After waiting another week or so, I went back again. the new glasses were fine. However, upon leaving, they handed me the old prescription and did not give me the accurate prescription. All was fine until I wanted to get a pair of prescription sunglasses from Costco. I gave them the script from Carolina Vision and waited a week. These sunglasses were for a vacation planned for the beginning of September to see Ireland. Well, when I tried the new sunglasses on , they were blurry. The optometrist at Costco tested my regular glasses and discovered the the script the I was given was the wrong script. so now i have to go on my vacation without the benefit of great sunglasses . Bottom line - Carilina Family vision looks pretty on the outside, the salespeople are professional, but behind the scenes it is a clown show .

I have been coming here for my son for almost 4yrs and it has always been a good experience. The…read morefront desk girls know who we are, great us with so much love and really seem to care about their patients. The doctors are very kind, and have always steered us in the right direction for my son's eye care. They might be a little more pricey than other places, but I feel with the customer service and the experience we have had there makes it worth it!

Service: Front-5, Staff-5, Doc-5 Lobby: 5…read moreParking: 5 Date/Time: 3/10/2026 Doc: Dr. Melissa Ogden Going on 6 years with Brier Creek Vision Care and they just get better every visit. After Nakagawara left, I was paired up with Dr. Durham and then Dr. Ogden who is really good and thorough! She explains everything and waits around for questions like you're the only patient she has. If she finds something in your eye that doesn't sit well with her, she makes sure she's satisfied it's safe before she sends you on your way. The staff are all so friendly and helpful. The front desk, intake and even checkout, all seem happy to see you! Their communication vehicles include not just call in but also texting and email. The texting option works well even with scheduling an appointment. You really can't go wrong trying them out! If you're paired with someone that the personality doesn't fit, ask to see someone else next time. They really do a great job getting you comfortable. Highly recommended!

Get rid if the " new patient package" that it appears one HAS to complete before deigning to…read morearrange for an appointment. The Personal details required far exceed that needed for a straightforward eye examination and testing. There is NO need for one to supply detailed medical Information on family when it is only ONE person requesting a simple eye test and is considered very intrusive. If for reasons found at a later date then, and only then, would one need to provide further , very personal , medical Data and information ,