Great practice and even better Doctors! Dr Patel is wonderful…read more They care for Kids, teens, and adults. Sick walk-ins are available. X-ray and Labs on site.

Dr. Hoa Nguyen is the most honest and genuine doctor I've ever been treated with and truly Heaven…read moresent. Before being seen by her I was dealing with chronic disease and was doing the run around, my experience with other doctors were awful. She truly cared to keep medical charges as low as possible as I was being treated every month. While treating multiple chronic diseases she was honest that stress was triggering all my issues and recommended I change my environment. It took me some time but as soon as I did all the chronic diseases disappeared. I had been on 4 rounds of antibiotics and so much more medication. It has been 2 months and I'm so grateful for my new health and the honesty, care, support and treatment from Dr. Nguyen and her team. The best of the best. Thank you!

Fantastic service. Compared to the lack of service via Sarah at Tricity, we are very pleased.read more

I came here after a fall where I hit my forehead hard. The triage person should have sent me to an…read moreER since their office cannot do a cat scan. Instead they checked me in and told me to wait (without even offering an ice pack). 1 1/2 hours later, I finally saw someone for about two minutes who told me to go to the ER. Fir this, they charged my insurance over $600, about $150 of which I had to pay, My bill from the ER, where I was actually diagnosed and treated, was less.

I was in a car accident and had just moved to the area. I was hoping to avoid a costly medical bill…read morebut my company insurance had just ended. I chose this place based solely on the name because I know UNC Healthcare has a great reputation. I came here 3 times in one week and here are overall notes from my experience: Cost: 5/5 Staff: 5/5 Wait time: 2/5 Cost: 5/5 Self pay can be expensive but worth it if you are underinsured, uninsured, or have something serious enough that it can't wait but not serious enough for the ER. $70 when you check in and $68 when you leave. Not too bad, especially since I've had similar experiences that cost $400 with insurance. If you tell the nurse or MD, they will also be more mindful of what prescriptions are costly for you. They also have discount prescription cards you can use. Staff: 5/5 The front desk staff are efficient, kind, and patient. The first time I visited, Dr. Wilbur Carter was dismissive of my pain and not attentive at all. I was just in a bad car accident and my body was in so much pain - my head, bruises everywhere, couldn't move my neck. I was nauseous, dizzy, and felt foggy. He asked me to rate my pain and I said 6/10. He said, "SIX?! Really, that high??" And just scoffed at me and finished the visit. He did not diagnose me with a concussion, which I clearly had and was diagnosed with 2 days later. Honestly, his demeanor undermined everything else about his care because as someone who has a high pain tolerance, it was hard for me to admit I was struggling. Despite my experience with Dr. Carter, I headed back 2 days later because I felt fatigued, foggy, nauseous, dizzy, and I was constantly having a headache. I give the staff 5/5 because Sally Laliberte (NP) more than made up for Dr. Carter. Sally Laliberte IS MY FREAKING HERO. She went above and beyond to take time to listen to me, figure out the best course of treatment, and showed empathy and concern. She worked with me to figure out how I could financially pay for treatment and seek follow up care from trusted providers. I'm new to the area so I really appreciated her advice on specific people to go see at UNC student health once I get insurance. She not only took care of me medically but also emotionally. I was scared that I would have something serious following the car accident, but she talked me through everything that could affect me and how we would deal with it together. I really wish she wasn't at this urgent care so she could be my PCP. Wait: 2/5 The wait is what takes it down from a 5 Star to a 4 Star. Seriously it takes FOREVER. In 3 visits, I didn't get out of there any earlier than 2.5 hours and once was almost 5 hours (Thursday evening was the quickest, Sunday afternoon the longest, Friday morning was in between). Even once you are seen it takes absolutely forever to get out of there. I highly recommend making a reservation online. Even then, you are going to wait forever once you are in a room and then after you've seen an MD or NP to be discharged. They have a screen in the waiting room that lists patient names in order of who will get called next which helps a little. But remember, this is URGENT care. It's not a doctors office. If you have something wrong that you've been waiting all week to take care of, waltz into urgent care, and demand a quick "in and out" appointment - this isn't just the wrong place, but you need to understand health care better.

I really wanted to like this urgent care facility (a weird thing to say about urgent care) since…read moreit's so close to our apartment, but I had a Yelp two-star experience here: "Could've been better." My wife, who visited previously separate from me, had a better experience and would probably rate this place three ("OK") or four ("Good") stars. I realize urgent care visits can vary widely based on patient demand alone. This review is based on my visit. I started feeling under the weather late on a Friday into a Saturday morning. Mild sore throat, body aches, and lethargy. Saturday night, I had aches and chills. No fever. A little bit of coughing in the middle of the night and some congestion in the mornings, but not bad at all. The sore throat got worse into Monday and Tuesday. I home-tested for COVID on Saturday, Sunday, and Tuesday. Negative all three times. However, on Tuesday, my throat was still hurting like hell (more than "normal" sore throats I've had in the past from colds and the like), so I decided to visit this urgent care to see if they could figure out what I had and how to feel better ASAP. This past Tuesday, I entered the office at 10:51am. I wasn't admitted into a room (exam room #3) until about 12:45pm. I then wasn't seen by the provider until about 1:15pm. So, I wasn't seen by a provider for a solid two-plus hours. It could have been worse. I'm sure some of the folks who checked in after me had to wait longer. In some cases, much longer. I wasn't out of here until after about 1:30pm. A good chunk of my workday gone. This is an example of why I avoid going to urgent care facilities unless I really need to go. In this case, it felt like a hole had been burned into the back/top of my throat and the pain was sharply radiating into my nose and ear. I needed relief. It was hard to focus on work or anything else. I chose this UNC Urgent Care location (at Carolina Pointe II) not only because it's close to where I live, but also because the official UNC Health Care website listed a live 0-10 minute wait time for this location. It was very wrong. Beneath the estimated wait time was a button to "Reserve my spot now," but the button/link was broken. When I checked in, because of my symptoms, I was asked to wait outside in my car. Understandable because of COVID, but do they really expect people to either (a) run their cars on idle with the AC on, burning gas, for two-plus hours or (b) sit/stand outside in the summer heat and humidity? What about people who don't have a car or can't afford to run their cars on idle? There should be a better solution, UNC. Another patient and I waited "outside" in the building lobby, separate from the urgent care waiting room. We waited for so long that we saw multiple patients (parents and babies) come and go for their appointments upstairs at UNC Children's Pediatric Primary Care. I thought the staff here was polite and efficient. I don't think they were to blame for the long wait time. I think it's more on UNC Health Care's administration and management. There was only *one* provider at this location during my visit, PA Megan Fleming. IIRC, she told me that in recent months, since the loosening of COVID restrictions (e.g., less mask usage and social distancing), there has been a rise in visits related to upper respiratory problems and I believe a rise in general demand at urgent care facilities. However, despite the rising demand, UNC Health Care hasn't adjusted the staffing level accordingly. Thus, increased wait times. Denise checked me in at the front desk. Nurse Jules called my phone to get me to come in from the outside and into the exam room. Jules took my vitals and did my throat swab for two strep tests, one rapid and one long (where my throat culture was sent to an outside lab). Megan gave me a PCR test for COVID, influenza A and B, and RSV (respiratory syncytial virus). All of my tests came back negative. I was able to view them on MyChart. My rapid strep test result was available at my visit. My PCR test result was available in less than nine hours. My culture strep test result was available in about 46 hours. Frustratingly, none of these answered the question of what did I have? While I was waiting in the lobby with the other patient, we saw Denise come out and tape signs to both a main door to the building and the interior door to the urgent care suite. It said the facility was at max capacity for the day and they weren't accepting any additional patients. This was roughly around noon for a facility that normally admits its last patient at 7:45pm and closes at 8:00pm. Yikes. Note: The orthopedics building next door also says "Urgent Care" on it. I mistakenly went into that building first. Yep, confusing. If facing the buildings, you want to go to the one on the right. I'm willing to give this place a second chance and will come better prepared (e.g., maybe with a snack, water, work computer) for a long wait.

UNC Healthcare has such poor administrators, they have not entered providers at Panther Creek, e.g…read more UNC Internal Medicine, Pulmonology, and most Clinics who moved in over a year ago. And UNC Internal Medicine Clinic by the main hospital at Chapel Hill, has no address useful for GPS - as they haven't a clue about GIS and street signs - DUH! For DISABLED ELDERLY PEOPLE - who often are new to the area! They'd rather things "look like" the quaint village of the past - rather accommodate the needs of today - with the increased demand for services. DUH! People now want/need to avoid being killed in an auto accident - because of heavy traffic. And patients needn't even think about asking a security officer inside the parking deck how to find a clinic!! Duh! They don't know - and are too dumb to call anyone to ask - likely no reception inside the parking deck - no repeaters - and forget about assigning parking spaces based on known empty spaces - but you'd better not be late - because the staff will be made WITH YOU - because of their lack of planning - and the physician wants to work 2-3 days a week - and play golf,etc. No matter that you are dying sand had to wait for months for an appointment - and that THEY should have allowed more MD's to go to school for free - as some schools have agreed to do... DUH! Maybe they should go to NC State School of Engineering- DUH! Or ask NC School of Government to explain the US Constitution and how States are responsible for the welfare of the public! ESPECIALLy the elderly and Disabled - by ACTS of Congress and Federal and State Law! DUH! Is anyone awake at Schools of Management at UNC, Duke, and NCState, et al? Not the problem of Public Servants, eh? Too bad about the elderly, disabled and poor - (who need to go to work - or bed after working all night! And btw... Why are clinics - and other state building open longer hours - to give "we the (working/poor) more options? And why are there not enough patient Advocates and Social Workers available to assist patients - keep them from being abused by staff - and help when their loved ones die in these "insane asylums"? And forget about parking instruction inbedrd into you MY Chart appointment reminder - or an option on the robo call asking if you have questions about parking or public transportation needed...DUH! Why does our healthcare facilities hire the poorest - or not have a better training program? Never heard of Human Resource Management... Because "We The People" have put up with poor management by poorly trained often incompetent employees - from the top levels of government! Despite our freedom of Speech and right to dissent in the 1st Amendment of The US Constitution. I say, ENOUGH! Serve or find another job - or spend every day on the golf course. "Lead, follow, or Get out of the way!!!"

Bottom line: Excellent experience with UNC Urgent Care at Park West Village in Morrisville. Fast…read moreturnaround time, helpful/friendly staff, and treatment that worked as needed. The Deets: In a lot of pain with a red swollen foot, I had to stop into UNC Urgent Care at Park West Village near me in Morrisville to get it checked out. This urgent care ticked all the boxes...convenient, little to no wait, easy check-in procedure, and friendly/helpful staff. For what I considered pretty fast for an urgent care type visit, I was back working with their health staff as they gathered history, performing vitals, and started the physical examination. The PA that helped me out was very patient, listened well, looked at and discussed my history as well as doing a thorough examination of my foot/leg. With differential diagnosis confirmed and prescriptions called into my local pharmacy, I was on my way and relief came soon after that. I was very happy with my visit to UNC Urgent Care at Park West Village.

Went in 04/06 to be seen for a work injury. The company failed to send my information to workers…read morecomp for two weeks. when i called today to give my insurance information i was met w a very rude woman on the phone. spoke over me. sassed me and gave me zero information. i am in pain and needed information. so beyond frustrating. does not bring quality care whatsoever. even when i was seen three weeks ago. they pumped me out like a conveyor belt. zero questions about my injury. zero reassurance. zero tips in recovering from my injury. DO NOT GO HERE. anywhere but here if you want to be treated like a human.

Did not receive patient-centered care. I went in for a boring sinus, breathing, coughing issue. I…read morecouldn't sleep at night because of the coughing. The office staff and the nurses were lovely. I had a male nurse practitioner who pretty much dismissed me. He said it was unlikely that I had a sinus infection but he did give me an antibiotic. On the flip side, the spouse went later that day, had a different doc, who understood the problems with coughing ALL THE TIME, and prescribed two medications just for coughing, as well as a third for who knows what. I felt dismissed. And very sick. Is it because the spouse was male? had a different doc? Who knows.

after getting an appointment I still waited an hour to be seen. before the provider even assessed…read moreme I was told things I can do at home to help, and since he hadn't looked at more then my eyes over my mask I'm not entirely sure how he knew what i should do at home. after I said as much he said he hadn't gotten to that part of the visit yet that I was skipping ahead..... really?? And then said he already knew it was viral and I'd just have to treat symptoms but he could give me a work excuse. And I for one would rather have help getting better so I can work then just be given an excuse not to. He did finish my assignment and gave me a test but only at my urging.

Last weekend, my grandson was sick and my daughter took him here. They said it was just allergies…read moreand gave him an inhaler and recommended allergy medicine. I took care of him the next day while my daughter went to work and it was obvious that this was much more than an allergy. My daughter left work and took him to his pediatrician who diagnosed him with a double ear infection, as well as fluid in one of his lungs. Started him on antibiotics and within 48 hours he was so much better! Shocked at the misdiagnosis poor grandson suffered an extra 24 hours needlessly.

I cannot say enough wonderful things about Dr. Miller and Nurse Honesty at PM Pediatrics. My son is…read moreneurodivergent and, for the last four years, he has not allowed anyone to come near him during medical visits without pushing them away. Today was the first time he let someone close and it was because of them. Dr. Miller and Nurse Honesty approached him with patience, love, and genuine care. They met him exactly where he was, honored his pace, and made him feel safe. They saw him, truly saw him and as a mom, I felt seen too. What could have been a stressful visit became one of the most positive experiences we've ever had in a medical setting. Their compassion and understanding made all the difference. I am deeply grateful for the way they cared for my child and for the way they cared for me in the process. If you're a parent of a neurodivergent child, this is the team you want. Absolutely incredible. Camille Teal

This whole team is amazing. I took my granddaughter fishing…read morefor her first time and she caught 2 nice bluegill and I caught a hook in the hand. From entering to leaving this whole team was very friendly, informative, caring, helpful, thorough, professional, human, and did I say friendly. Best experience for what it was ever...

Really bad service! In the 15 min appt I left with painkiller, and I was told to go back there if…read morepain didn't go away. They charge you a fortune and on my bill invoice says a 45 min appt. Make me laugh and of course painkiller didn't work

The women at this location are absolutely amazing. I went in for what I suspected to be a broken…read morefoot. They saw me struggling in the parking lot to get my crutches out and Danielle and Terry both came out to help me, such angels. They were kind, caring, gentle, and so funny. They made me feel so comfortable and cared for. Anitamarie checked my X-rays and helped with my boot and referral to Ortho, she was also so kind, caring and super knowledgeable. I'm blown away by the care and attention to detail of everyone at this location. Truly an exceptional experience that made a painful morning bright. Thank you so much ladies

With stable employment, I'm finally taking advantage of insurance and taking care of myself…read more I scheduled an annual physical with a nurse practitioner here. As a new patient, onboarding was straightforward; I answered all the questions online before my appointment, and also did eCheckin through the MyChart 2 days before. On arrival, everyone is screened in the lobby for Covid. At checkin, I gave my eCheckin printout which appeared to make it simpler for the staff member as she only had a few questions to ask after. My appointment started on time. They checked my vitals, then the NP came in and spent about 20 minutes with me. Since I'm pretty healthy (knock on wood) there wasn't too much to discuss. I very much appreciated the lab person who efficiently got my blood drawn. My tiny veins didn't phase her; she got me on her first try!

What an amazing facility... extremely clean and well laid out (chairs are 6ft apart), stand here…read moresigns in the floor, and 2 people doing the covid screening at the Main entrance. The bathrooms are clean... water is touch free, towels are touch free... just wish the soap dispenser was also touch free (it's push style) Each desk has a privacy partition separating them from each other. Check in was very nice and easy, and if you use mychart, then you can save time and do the check in online. The inside is clean, and the staff was awesome...