Walked in; danced out! A first timer when it comes to vision issues, I booked an appointment at this location as it is nearby to home and work. KISMET! I was very satisfied (nay happy!) with the service I received. I appreciated the effortless onboarding experience that could be done by filling out forms online. Arrived at my appointment slightly early and was attended to right away. The staff here are absolutely delightful, from reception, to the doctors, to the eye bar specialist. My interactions were bubbly and pleasant. Dr. Reynon carefully listened to my concerns during the exam and addressed all my questions expertly. I especially appreciated a concern he raised during my exam, and the team worked to get some of his findings to my oncologist for review. Baby's first glasses! As this was my first time getting glasses, I want to give a special shout-out to the kind woman who shepherded me through the whole process. I was told they would be ready in ten days, but they were ready after two! I can't recommend this place enough due to them getting me exactly what I needed. I cannot comment on pricing. I imagine I could have taken my prescription to Walmart for something less expensive, but why would I do that when this office is equipped with the right people delivering the right services and treating them right? read more

This clinic is very unfriendly to families. Parkside Eye Care has an unreasonable policy: only two family members can be seen per day. If your household has three people needing eye exams, you'll have to make multiple trips -- very inconvenient and inconsiderate. Even worse, the front desk staff who answer the phone are extremely rude. They interrupt while you're speaking and have even hung up mid-conversation. Completely unprofessional. Not recommended -- especially if you're looking for a clinic that values your time and treats patients with basic courtesy. read more

Dr. Julie Moore is amazing! She helped me in with an eye issue and then followed up with me later that week to confirm all was well. I highly recommend her! read more

Phone operator could be a lot nicer. I've heard good things about this place, but couldn't get past the phone operator because how rude she was. This is the first impression of your place of business. Please work on greeting customers better. read more

I like Parkside Eye Care because they are open on the weekends. I'm thankful for the assistance I received from Saima with finding my computer glasses in my price range. Very helpful! This was my second time at this location. I had my annual exam at the Durham Location last year. I first came in here at this location to get my glasses adjusted and to see if they had availability for walk-in appointments, but they didn't at that time. I scheduled my appointment for a future date with the front desk. I also updated my new address at that time. Appointment Day: I'm annoyed that I have to fill out the same forms that I did last year as soon as I arrived. I'm surprised that the system does not retain my information, such as past eye history. Allergies, height, etc. These are all things I completed on my intake form last year. This process is redundant, and the system needs to be improved. I understand Covid status on each visit but the system not retaining the information I provided on my last visit regarding my eye history is concerning. I don't feel like a patient of yours if you can not keep my information in your system. It does not feel like they build a rapport with the customers based on the lack of information from a visit to visit. Optometrist Harada improved my experience once I met him. He's good at listening to concerns instead of just talking to you. He provided what I needed for better vision and my overall eye health. I do appreciate that. Overall, this location is great for Customer Service, but the technology process needs to be improved. It degrades the overall experience. The selection of budget frames for individuals who don't wear glasses as much is very limited. I could have easily just found a better (less expensive) price online but decided to purchase here. What did I purchase? 6 months supply of contacts which I primarily wear because I prefer contacts. Computer glasses to help with computer use and to reduce eye strain. I wear these on top of my contacts. I want to add that the eye is center has gotten away from provided bottles of contact lens solutions and contact cases. I miss that! read more

Parkside Eye Care - Computer glasses that I wear on top of my contacts. - Eyewear & Opticians Near Me - Cary, North Carolina

See all

11/3/22: Unfortunately, today was the WORST experience ever with Dr. Harada. First of all, my appt. was scheduled for 11:30 am & I was 45 mins EARLY!! Do not go early EVER because they still won't see you before the appointment. So, I went and looked at their glasses with the nice man who handles that. Then at 11:42 am, I was called back to have those eye tests done. I think her name was Dorian or something like that. She was nice. After that, I was placed in a room and told he'd be right with me. After waiting and waiting, another young lady came in at 12:20 pm & said he would be right in. I gave him until 12:30 pm and put y contacts back in to leave. He then rushed in with an excuse that doesn't really matter because I have a 1 pm meeting in Raleigh that I can't miss. I can't wait over an hour for someone who has no consideration for other people's time & be late for an appointment that was already scheduled. I don't appreciate it because if I was the late one, they wouldn't have seen me & I'd be charged!! So, grant me the same courtesy!!! Needless to say, I left there pissed!!! Candice told me she could put me with a different doctor, but why would I take another morning off, drive 35+ minutes there, and then have to wait forever again? I'm not doing it!!! The new office is nice looking, but they are lacking in customer service and patient care. All the expensive looks of the office don't make up for them being inconsiderate. They could've told me long before they did that he was running behind & I could've left way before I actually did. Now, I have to find another Optometrist. Thanks a lot! read more

See all

My eye Dr was nice and very thorough, but they tried to upsell everything. I mentioned my budget for glasses, and the sales lady kept pushing me for more expensive ones, as well as telling me what looked good on me / dismissing the ones I liked. In the end, she tried to get me to buy some twice the price of the ones I had picked, as well as trying to add optionals I expressly declined. Then, she wouldn't give me my pupilary distance so I could order online, obviously trying to trap me into buying here. I will not be doing that, and I will also not be returning to this practice. read more

Brought my daughter here and had an absolutely fantastic experience. Dr Ma and her team were thorough, gentle and offer the best technology of any office around. She made us feel confident in our choice to come to parkside eye care because of her extensive knowledge and reassuring bedside manner. Will definitely recommend to friends and family! read more

Overall my experience here was amazing. I just moved to the area and was looking for a new eye doctor. I was easily able to make an appointment online and on a Saturday. The staff was friendly and helpful. I was seen by Dr. Ma who was outstanding, she was quickly and easily able to identify that something I usually pay for should have been covered by my insurance. She also was very friendly and gave a great eye exam. The store atmosphere was great and a wide variety of glasses carried. I am extremely satisfied with the care and service provided at Parkside Eye Care. read more

I have a situation where I wear reading glasses, but my left eye had become blurry when I looked up at the tv. I saw Dr. Ma and she said I may be a candidate for "Workplace Progressives" but if it didn't work out, no problem, bring them back and we'll try something else. They didn't work for me (progressives = UGH!) and we went with bifocals with a prescription for distance for my left lens. This turned out to be perfect! Dr. Ma was very patient with this 70 year old; she listened, understood, and worked with me till we got this right. I had been going there for a number of years just for readers, but now I think Parkside is an Excellent Eye Care. Their new location and the diagnostic machines are fantastic! read more

I had been putting off my eye appointment due to COVID, however, after reading about how Parkside was managing the risk I scheduled. The location is very convenient with parking very close to the entrance. The office is spotless, with air purifiers running everywhere, signage about surface disinfectants, masks required, and plexiglass between reception and customers. Well done! I also like how they had patients wash hands in each exam room they moved to during the exam. Dr. Ma was warm and very patient-focused, and there was no pressure to buy glasses/lenses from them. The only thing keeping this from a five-star experience was technician friendliness, just a bit more in that area would have made the difference for this new patient. Overall, well done! read more

Great visit today from start to finish. I highly recommend this Eye Care. My doctor was great, thanks.

I decided to try a new place for my eye care needs. Came in to get a new set of prescription glasses. The desk staff and doctors were very friendly and professional. I also wanted to give a big thanks to Saima as she helped me find the perfect pair of glasses that matches my style. She was patient with me and helped me narrow down which glasses worked best for me. read more

Update: The practice really stood up to the challenge and were very proactive to address the issue. They made it right. I respect it. I have to be upfront, folks that work there are friendly and do try to work with you. Doctors are good. However business practices owners pursue are money-first. This is not dissimilar from other optical shops and optical is a high-margin business that they operate. What I question is the high-end prices for middle-of-road quality. Shamir is like a plague, they are a marketing company, they absolutely know marketing and they flood the market with their messaging and probably throwing monetary incentives for opticians to promote their brand but their lens is no different than value-priced Costco lens and in fact to me they feel worse, than Costco, in fact their AR coating is more reflective than Costco. Their corridor in Progressives is no wider than value lens, but you pay 3X-4X for the brand Shamir... This is disturbing that quality of eye care is no longer a priority but revenues are. Perhaps a philosophical statement. Just be aware that if you think you are getting a better quality by buying from this practice, do your homework and compare their quality to other shops... an only question how to do it without losing money. In my case I am out of money to learn that. read more

I really enjoyed my appointment here. Office was clean and crisp and Dr. Reynon was very personable. I did not feel like just a number or that they were trying to rush me through the office - but my appointment also didn't lag with wait times. My eyes are very nearsided and I often times have issues with offices not carrying my prescription, but this was not the case. I was able to leave confident with loaners until my new contacts came in. I love the technology they have in the office. Love that they offer a new and more advanced picture of the eye (not covered under insurance)! Our whole family will be coming here. read more

I am customer for last 4 years. The Doctor and the support staff provided decent service for the first 3 years, but unfortunately, I had very bad experience today with the staff who helped us. She doesn't care about us and not helped us to select the glasses. I was standing there for 30+ minutes and she not even tried to help us. She selected the class prescription based on last year selection and don't bother to check with me. Negative attitude, unprofessional and bad customer support. She acted as I am getting the glasses for free. Parkside eye care you last a customer today!! read more

Very clean high tech new office ! Dr Ma was thorough, and available for an urgent concern ! Moving my care from a large chain to this husband and wife team ! Very kid friendly, beautiful frames, and kids playroom while waiting ! read more

Dr.Reynon is fantastic. The entire staff is knowledgeable and friendly. They provide great information and communicate in a way I can understand. I would highly recommend this office to everyone. read more

Our first time here for my daughter's annual eye exam. Dr. Monica Ma was great! Not only was she knowledgeable but super personable. The location is nice, clean, advanced in technology, and the staff are wonderful. Our appt was scheduled at 9:20am and we were out of there by 10am - thorough exam (no dilation), frames picked out and paid for! On a Saturday!! Will definitely make this place our family eye care center. read more

The best eye care I've ever experienced! Dr. Reynon and his wife, also Dr. Reynon are really attentive and knowledgeable. They assure you that you are in good hands! The staff in the front are also super friendly, helpful and personable as well. The woman that I spoke with on the phone, Kate, is really amazing! One of the easiest experience getting my appointments, eyes checked and contacts ordered. Highly recommend! read more

Wonderful Dr's amazing experience!!! And of course the care was the BEST!!! I would recommend Parkside Eye with 5 glowing stars !!! read more

This office is not only excellent in it's professional services and knowledge, but it's hospitality. Would have never thought I'd say I found "community" at an eyecare office. Thank you to all the staff for your committment to get it right and create loyalty. The service is state of the art and the frame selection is fresh and fashionable. There's a style for everyone to the conservative and traditional to couture. read more

Dr. Reynon is amazing. I have multi vision contacts and he will work on getting the perfect strength in each eye so I can put off readers a little bit longer! He is personable and genuine. His wife is also another doctor there and I would feel just as comfortable seeing her. No pressure to get your contacts or lens there, you are handed your prescription at check out. I strongly recommend Parkside. read more

Incredible experience all around! Dr. Reynon was thorough, helpful, and attentive to any and all questions that I had. He really took the time to make sure I felt comfortable and understood my eye care options. The front desk staff was very helpful as well. The whole process was logistically seamless: you can book your appointment online, the wait times were minimal, and the staff was very transparent about costs, which were very reasonable. I just moved to the area and am thrilled to have Parkside Eye Care as my new eye care provider! read more

Beautiful space, great selection, friendly and helpful staff. Their customer service went above and beyond to make sure I had a good experience. Looking forward to my next exam. read more

Wow! Such a great experience! From the staff at the front desk to the doctor I was very impressed. Friendly, knowledgeable staff and it clearly shows that they care about the patients! read more

I was just offered a job in Raleigh and considering my fiancee also lived in Durham, I knew relocating was a no-brainier, however, I was skeptical to have to find a new eye provider because I loved my old one in CT. Needless to say, we have both found our new eye care provider! Dr. Ma was so friendly, insightful, she explained everything and overall, did an excellent job taking care of both my fiancee and myself. The staff was friendly and knowledgeable as well. The location is quiet, very family oriented, the office was clean, all the technology was up to date and the frame selection is an amazing mix of high, mid and low end prices. Cool tidbit - they retail frames from a popular television show! I had such a good experience and I would absolutely recommend others to go here! read more

I was at Parkside eye care on Saturday and was very impressed. The technology was first class and everyone was friendly and knowledgeable. Also, their selection of frames can't be beat. I used to go to a corporate chain to get my exams and new glasses/contacts thinking every place is probably the same, but I was wrong. The best part for me is that they can fit the lenses on site so the turn around time is shorter compared to other places. Great experience. Highly recommended. read more

Visited Parkside Eye Care during their first week of operation. Overall, a great visit! Staff was very friendly and getting a convenient appointment wasn't difficult. They had the most high-tech equipment I have seen, and Dr. Ma was great about explaining options for my contact lenses. I didn't buy frames, but there was a good selection of high-end brands and the sales staff wasn't nearly as pushy as some other chain stores I have been to (*cough*MyEyeDr*cough*). read more