Ignoring the short-staffed issue, this was still a disappointing visit. Once we were seated, we discovered that our table was sticky and had clear rings from soda. In a previous visit, I noticed that the finish on the tables or maybe they're cleaning supply or even the combination of both resulted in stickiness. That previous visit was about 2 years ago and shortly after they opened. I would have thought they could have remedied that within 2 years.
The server was quite nice, though and did not seem irritated that we asked for the table to be wiped down. I give them low rating, because the restaurant was practically empty and there were many other tables that they could have seated us at. Also, I found it strange that during increased covid precautions they chose to fill only the adjoining booths. The restaurant has a decent selection of tables and space, especially considering that they did not have many customers. I'm not sure why the four parties of 2-4 people, all had to be in the same row of booths.
We ordered our meal, requesting an appetizer of nachos. When the meal was delivered, the nachos arrived at the same time as some of our main dishes. On the first food drop off, we received the nachos, a side of bacon on its own plate, and my husband's omelette.
She said was coming back with the other meal - Bacon & Cheddar Waffle. My husband had to call after her to ask if she got that he also ordered one pancake. She irritatedly said, "yeah, that's coming, too".
The parties both in front of us and behind us had been seated and already ordered their food before we sat in the booth. Understandably, someone from the booth behind us asked if anything had happened to their food, because they have been waiting longer than us. The tone of voice and response was quite curt and irritable, saying they were working on it. I can understand that things were not running smoothly in the kitchen, because they were obviously short-handed. Her response could have been much friendlier or kinder, though.
After talking to that party, she came out with a couple plates for their table, my husband's pancake, and my waffle. She dumped the waffle in front of me and the waffle in front of my husband, even as my husband was politely saying that the waffle was for me. She couldn't be bothered because she was looking for a place to set a plate with syrup and butter for each of us.
I tell she was busy and just decided to change the plates, myself. As I reach for the waffle she said be careful that the plate was hot, but made no attempt to actually move the plates, even though her hands were now free. She stood, watching me move it and yes, the plate was quite hot. Then she left to get more food for the table behind us. She dropped off their food and we had to call after her to please bring us silverware. She brought the silverware quickly enough, but the table behind us had to also get her attention to request their silverware.
The food itself was okay. I like their waffles because they are very light & airy. The syrup is also nice because it is less sweet than most. However, both of these characteristics worked poorly with my chosen meal. The cheddar\bacon waffle was pretty bland on its own, so I poured on syrup. The end result was that the waffle got soggy, but somehow still lacked flavor. I almost wonder if the syrup was watered down. I do not like supper sweet breakfasts, so I expected to really taste the syrup's addition. I don't understand how, but the waffle still managed to be bland. Bland flavor and mushy texture is about all I got.
As for the nachos, we were disappointed that they came out with our breakfast, instead of before. We took a couple chips, but decided to eat our main meals while they were warm. I normally like their nachos, because their chips are thin, crispy, and fresh. However, by the time we finished our breakfast, the chips were soggy and could only be picked up with a fork. We left 3\4 of the nachos and 1\3 of my waffle behind.
I am not sure that I want to go back. Yes, the waffle was still thin and airy, the syrup less sweet, and the chips thin, crispy, and fresh. It just wasn't a pleasant experience and I am debating on if I would want to deal with the service, in order to get them again.
Also, I could also make a big rant about how long we had to wait, because they were short-handed, but I think the irritable attitude of our server, lack of forethought with seat us close to everyone, at a tables that was not clean, without silverware, and the overall disappointment in my meal alone, were worth a rating of 1. I am restraining myself from going on about the issue of not paying enough to get competent and happy employees. That would be a whole other review! read more