Every time we eat there, the food is great, and the service is all you can ask for. The coffee is outstanding, the eggs cooked just as you order them, the hash browns, grits, sausage, or bacon is just right, and the bacon in particular is always however crisp or not you ask for, as are the waffles. We are always made to feel welcome, and the staff always attends our every need. I would recommend this Waffle House to anyone who enjoys breakfast food. read more

Best service I ever received from not only Waffle House but maybe ever. Our server Choyena was so personable and kind.

Waffle House is good, but there's something magical about going around 1am. It's like the perfect late-night comfort spot. I always order the All-Star Breakfast: eggs, toast, waffles, bacon, and hash browns. It's filling, delicious, and the food is consistent. read more

Waffle House - American Near Me - N. Chesterfield, Virginia

I was craving an all star and stopped by here on my way to the mall. The place was busy when I got here but I was lucky that there was one booth available. One dirty booth. I sat on the side that didn't have dishes and waited for someone to clean the other side off. Eventually the annoyed waitress cleared the dishes off but no one ever cleaned the actual table. I knew exactly what I wanted and didn't need any time to ponder. The waitress took our order and came back twice to ask what we ordered. This place was freezing. Way colder than it was outside. I could literally see my breath while I talked. It was so cold that I sat on the same side of the booth as the one other person that was with me for warmth. It was that bad. My waffle came out way before the rest of my food. I finished the whole thing before my other food arrived. Both syrup containers at the table were super dirty and the ketchup at the table was empty. My food tasted fine, typical Waffle House style so I guess the best thing to do is get this to go. I didn't even take pictures of my food I was in such a hurry to get outta this ice box. read more

Waffle House - American Near Me - N. Chesterfield, Virginia

Food quality was better than average and James was an amazinghost/waiter with great attitude!

Friend and I had went here for breakfast. Got my usual. Fabulous as always. Thank you, Waffle House.

Not bad for a waffle house. Food was good and correct. Staff was unprofessional and not friendly. The cook and waitress were too busy talking amongst themselves to worry about customer service. Guess this is a pretty standard waffle house. If you got the time, just go to the IHOP down the street. read more

It's a Waffle House. Food was great and it came out super quick. The reason for the 5 stars was the amazing service we received. Fabian our server was super up beat and inviting. It's a Waffle House. read more

Waffle House - a plate of waffles and a cup of coffee - American Near Me - N. Chesterfield, Virginia

Only two things I order at any location.... Pecan Waffle Hashbrowns smothered Service good Staff nice and always try to save the customers money! read more

Drove across town to the nearest WH cuz I'm sick and this is the only thing I was hungry for and they did not disappoint. This location is CLEAN, so clean you could eat for the floor. This location is open for dine in as well as take out. Every table is neatly set, no syrup smudges on tables, the kitchen is neat and orderly, the workers were beyond friendly. I will HAPPILY drive across town to come to this location again and again. read more

They claimed they didn't know how to do military discount.... that's horrible you for business.... I have no clue what they have going on.... read more

Stopped there early Sunday evening. There were 2 people at the counter, so we took a booth. Cook disappeared. Waitress never even asked us what we wanted to drink. Left after 5 minutes. Adult supervision needed at this location. read more

First you can't order steak over the phone then they stop doing to go orders. It always something with this location

I came in and the waitress was in a screaming match with the cook, the floors were filthy and and I'm pretty sure there was just a cracked egg on one of the counters There was definitely a hooker there and also 2 cops Pretty sure the forks would give you tetanus Honestly tho one of the nicest WH I have ever been to I love this place I don't go here for an A rating from the health department I go here when I'm drunk half asleep it's 4 am and I hate myself and it always makes me feel right read more

I love Waffle House anyway, but Ms. Shima put the "All-Star" in the all-star breakfast!! She is absolutely amazing. She made a quick breakfast run feel like brunch at your favorite auntie's house! Go see her! read more

It's a Waffle House. You get a good , filling breakfast. There's plenty of staff working and service is excellent. The staff were happy and having a good time together. read more

Even though it was FREEZING in this particular Waffle House, the food is always good. Tonight, our server Kendall was so outstanding that the temperature didn't seem to matter. I'll look for her each time I come and she is the main reason I'm giving 5 stars. read more

This is by far the best Waffle House in richmond. It's new and clean and the servers have a great attitude. It's so new that I'm certain there have been no murders or robberies in the parking lot and the rednecks haven't discovered the spacious seating. I hope this place stays as awesome as their scattered smothered and covered. read more

See all

Gave two stars because the food is still good as most waffle house locations. However, the service here is poor. I always come here when I want waffle house because it's closest. But, they make you wait 10-15 minutes before anyone even acknowledges you and that's when they aren't that busy. Also, everyone looks like they hate their job, so you will never feel welcomed. read more

Quiet early lunch decision to go in. 5 folks working and maybe two other customers. Welcoming when I came in, but no one seemed interested in taking my order. I decided to elsewhere. read more

I will start by saying this is better than the one in west Broad St. Do not be mistaken this is a greasy spoon and is being reviewed accordingly. The staff is amazingly friendly and helpful. I asked if there was MSG in the gravy, the cook immediately checked. When I asked for real butter instead of margarine for my grits my waitress immediately got it for me. That is the great and the reason they are getting 3 stars. The good...The grits were nice, lightly salted and cooked correctly. The orange juice did not have added sugar. The seasoning on my steak was very nice. The bad... The meat for our breakfast were done cooking several minutes before our eggs were even put in the pans. Then the meat was served to us cold before the rest of our breakfast. I have been in the food service industry for decades and that is such a no go, it is not even funny!!! I was not wowed by the rest of the food, but as stated earlier, this is a greasy spoon and I do not feel that high expectations are appropriate. read more

It's Waffle House. You already know what it is. Good greasy food. Decent enough service. Alexus was nice and prompt. Food was prepared exactly how I asked. Expectations met! read more

Why do I always have make 2 trips to this place bc when I get home I'm missing something. Now I have go back bc I don't have my bacon. Ugh

The food was as expected for Waffle House. Waffles and bacon. The service was good. The music ws way TOO LOUD! We commented on it when we came in, but it was not turned down. Halfway through our meal, when no other customers were in the restaurant, we asked if the music had to be so loud. They did turn it off. Said that the workers put it on so they were not bored when no one was in there. Played "Put Your Hands Up", by Fredd Le Grand..Sorry my mother had to listen to this. Will leave if loud music plays the next time..... Go across street to BoJangles read more

My service was great ! I was served by David on his first day of work . Around 9:53pm its starting to crowd with people . Its honestly sad that he has no one to assist him tonight. The managers left him with no one to help . Donna stayed as long as she could but she had to leave . I used to work at waffle house and this would never be allowed . He has to go orders , the telephone is ringing all while he is serving tables . You guys should not overwork people like this . Keep it up David ! You will be the reason i return IF i decide to visit a waffle house again . Malik came strolling im here at 9:50 pm we asked him for a to go plate and he rolls rolls his eyes and grabs them . Honestly unacceptable. read more

Food was cold, found shells in eggs, waffle came out 10 minutes before the rest of my food. Staff is cursing and yelling at each other. Waitress 'Liy' kept forgetting us and coming back to apologize saying she was just trying to get out of there. Waitress/cashier Katrina is unprofessional and most focused and drinking and eating her own food than doing her job. It was like watching a bunch of high schoolers bicker and fumble around. They broke a plate over the grill and ceramic shards went everywhere over all the food on the grill. The person who broke the plate had the nerve to think he was going to still serve that food with shards of plate in it! I love Waffle House but this one was the worst one I ever went too. read more

I don't think I've ever given out 1 star until now. If you read my previous review you'll see I like "Waffle Houses". The last time I was generous when I reviewed them. I've been in at least 6-8 times. The service was only mediocre, this time I finally asked the mgr if I could I get served. I'd been there at least 10-15 mins. There was only one man reading a book & another man who walked in about 30 sec. in front of me. ( he was served ) The mgr simply replied " one of the waitresses/servers would have to take my order". He asked one of the 3 to help me. Perhaps I was too polite. I was the invisible man from the time I walked in until another 5 mins went by. As the ( perhaps, I assumed the mgr ) walked by, I thanked him for trying to help me but I'd been there more than long enough. Note: I see Im not the only one w/ a service problem. One of the waitresses was washing dishes & another walked by me, I actually thought she was going to take my order, since there was no one except me in the booths. Wrong! I didn't get bad service I received zero service. A cook, 3 waitresses & a mgr. there was only two people to take care of & the other man was given a glass of water immediately & he placed an order to eat in & one to go within two mins. After 20 mins I left. I drove next door to Bojangles, went thru the drive in & about two mins left w/ an egg biscuit. read more

STAY AWAY!! It takes a lot for me to write a review but I feel like I have to share my experience at this Waffle House as a warning to future customers. When we walked in half of the staff was laughing in the back to the point where it was difficult to hear each other talk. They had the back door open (in 20 degree weather) and were throwing snowballs at each other. When we finally had a server help us, she took our order but waited 10-15 minutes to give us our drinks. We then had to wait about another 30-45 minutes for our food because they decided to clean the grill in the middle of the afternoon. When they finally had the grill up and running again and cooking our food, they proceeded to wash the floor in the back by throwing cleaner and having the workers sludge throw the wet floor. When the food finally came, we had ordered meals by only got the sandwiches. To the servers credit she immediately corrected the bill. To top off the experience, when trying to pay they couldn't calculate the correct change. STAY AWAY!!!! read more

Really?????????. They never ran into Mike the cook then. I arrived about 10:20 p.m. for a quick bite to eat. But, Mike was informing everyone( in his loud tone) about a server giving 2 weeks notice. Is that really discussion for a customer to overhear? The server was pleasant and took my order. My milk was delivered but Mike was still chit chatting with the servers. I couldn't believe I had to wait... and .....wait. After 10 minutes I gave up. I asked the server to charge me for my milk. Mike then rudely said "Don't tell e how to do my job". I hadn't said a thing to him, only the server asking to close out my check. Mike engaged in rude statements as I was exiting the door. Never do I want to go to this place again. read more

This is seriously the best Waffle House in Richmond. I have been to ever one here and they are polite, helpful, cheerful and seem to want to be there. The food is good and the restaurant is clean. I definitely recommend this spot to anyone. read more