We attended the recent home show last month and had a conversation with Budget Blinds regarding a…read moreblind we wanted to cover up an arched window high above the front door. Told the representative at this time what we wanted and scheduled a consultation at that time. Sales representative showed up as scheduled and I explained what we wanted. I was We wanted a shade that goes from the bottom up that was motorized. Was shown pictures of various types of fabrics to select from. Confirming what we discussed when booking the consultation would be quoted. We did NOT want a bar showing on top of the arch was made clear on two confirmations. Quote was submitted to which I accepted. The installer came this past Friday and sure enough, the product had a support bar from the top down (exposed at the break of the arch). When I questioned the installer, he said there was no way to hang this on the bottom to go up. I do understand that part. I assumed the sales representative (Linsey) would have reviewed that and confirmed that you will see a support bar in the window where the arch breaks. The installer also tracked mud in from his ladder and left that for us to clean up. When I reached our salesperson Monday morning, she offered to have him come back and clean up the mud. I informed her we did it that day and not going to leave mud on our new floors. I would suggest shopping around for customer service/knowledge and commitment to making customers happy. Demand clarity from them so it's not a "I'm sorry if I miscommunicated" or had a misunderstanding. Just speaking from my experience. Won't be using this franchise of Budget Blinds in Eugene/Springfield, OR. in the future.

Negative reviews are tricky. Either the person writing the review is a nut, or the business is…read moreactually bad. So, I will let you know who I am. I was a public kindergarten teacher for 37 years. I was a union rep for my school. I worked with our university's teaching program and trained more than 30 student teachers. I have done 2 home remodels working with contractors from cement workers to finish carpenters, countertops, roofing, hardwood flooring etc. I don't have problems with contractors. I respect them. And, I am not a nut. Budget Blinds Eugene Springfield is actually bad. Save yourself time, money and aggravation. Don't even read the rest of this review! Go elsewhere. But if your mind bends towards wanting the gruesome details, here they are: I needed 4 window blinds and glass door/satellite blinds. I bought premium blinds, which means they were not the slatted plastic venetian blinds typical of Budget Blinds. The cost was just under $5000. That is 50% off. Bear in mind as you read below, these blinds should have cost $10,000! --I ordered the blinds in February and the final blind was installed in July (5 months) --Billing issues took another month. So, 6 months for 4 window and 2 door blinds. --One blind arrived not working from the beginning. I reported it. I was meant to understand that these things sometimes happen, --When the replacement blind arrived it was the wrong size. I was meant to understand that these things happen. --The workmen, however, noticed that the blind they were supposed to replace was not installed incorrectly. I pointed out another one. It was also installed incorrectly. So was a 3rd blind. Every blind except the door blinds had to be removed and reinstalled. I was meant to understand that they have trouble getting good workers --A blind arrived for another window and broke within two weeks. I was meant to just understand that, too. --My original order was not what I wanted. The original blinds were incorrect. They took those wrong blinds back. However, if you sign the paperwork you ABSOLUTELY PAY FOR WHAT YOU SIGNED FOR EVEN IF IT WASN'T WHAT YOU WANTED. --I paid $884.00 for blinds THAT I DID NOT HAVE IN MY POSSESSION and were wrong, and were not installed in my home. PLUS, they charged me for the correct blind which replaced it another $668. --I called the BBB and had them help facilitate a way we could deduct the unwanted blind cost and apply the correct blind cost. --Budget blinds completely refused to do that. After all the grief of broken blinds, bad installation, wrong replacement blinds and a 5 month delay in completion, any reputable business would have realized they did a horrible job and would have at least "comped" me the cost for the unwanted blinds --I could not keep fighting. Budget Blinds wouldn't relent. So I said, if I must pay almost $900 for blinds I don't possess, then I at least want to HAVE THE ACTUAL BLINDS!. Budget Blinds agreed to deliver the unwanted, incorrect blinds to my house. --I did get $100. taken off my final total to compensate for the bad installation of the blinds. --The math was wrong on my final invoice but I caught that too, and they corrected their error. Here is the kicker. When the Head Sales Rep, Christine, brought the blinds to my house she was rudely abrupt. "Here is your service contract. Here are your blinds." was all she said. She took my final check, turned, and went back to her car as fast as she could, No word of apology for how hard things had gone. Nothing but, give me your money. My husband and I just stood there, now finally, angry at this last insult. Now, I am sure Budget Blinds will want to respond to this review with a bunch of hooey. Please, you can learn from my mistakes. Don't trust them. Go elsewhere.