I guess that somethings haven't changed since covid19. The phone support is the worst that I have ever had. I waited for about ten minutes to get a live person. That person was pleasant and told me that she would transfer me to customer service. I waited another 3 minutes or so for another live person to pick up. She didn't listen to what I said. She said that I needed to be transferred to the meat department. The meat department picked up almost immediately. I explained to him that I had been transferred to him and I was looking for a particular product. I told him that it was not in the meat department. I heard him say "customer service line three" a couple of times. He then proceeded to hang up the phone. Just plain rude. read more

i Have notice all the shopping carts need a good cleaning by a agency not just wiping down by the employee. Checkers are bagging when baggers are in the 15 or less lane. And that line is but one person Usually. I spend about500.00 a month at Vons. Would like to see checkers getting help and cleanliness carts and inside store. Flower dept always have a beautiful area. read more

Went for some fresh, fried chicken at lunch today. Was not happy when I bit into my piece. Not only was it super crunchy, it had no meat on the inside and it was like black. Very gross read more

Vons - No meat. Straight to the bone. Black on the inside of the skin. - Grocery Near Me - Fontana, California

Today I came in at 4:45 to pick up a cake and the bakery associate was rude. She took forever to get my cake I didn't leave the store till 5:15. She looked like she didn't know what she was doing and hated her job. When I went to place my order there was an older woman who was friendly and nice, way different personality then the associate I had today. My associates name was Brittany. My cake looks sloppy. I knew before hand that they didn't have the horn but I decided to order it anyways and put a headband on it. I'm so disappointed. (Yes I got the cake like that from the store) read more

Vons - Grocery Near Me - Fontana, California

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Liz needs to get her head out of her ass and pay attention to the customer in front of her, not the employee buying energy drinks behind. She rang up my orange juice to the guy in front of me, closed his deal and cashed me out ONLY charging me for the OJ, then finally got me out with my total order. All without even acknowledging me. read more

DO NOT GO TO THEIR PHARMACY! I tried to have My husband's prescription filled here thinking it would be convenient. I turned in the prescription at 11 o'clock after waiting a long time in a short line.The man behind the counter tends to go off in big, long, unnecessary lectures that take up time. We've returned at 12:30pm & now at 2:30pm and they still haven't filled it yet. I could've driven to a hospital and gotten them filled by now! I will never come back here. I give the pharmacy 0 stars & the store 4-1 star because of the common experience of panhandlers out front. read more

If someone makes you mad, all you have to do is setup a scenario that requires them to call this Von's. That will be payback enough, I assure you. I used to shop here, and all was fine for years, but ever since the last strike, this store has been pretty unbearable. If I go in here 10 times, something annoying will happen 5 times. The latest fiasco: I go in, buy 6 items. Cashier bags stuff. I get home. 2 items are missing. First of all, when someone hands you bags of groceries, you're going to assume they're in the bag. Well, not any more, but I digress. After 30 minutes on the phone, I finally get someone on the line. I asked my card to get charged back. Nope, sorry, that's too hard. I have to call the bookkeeper tomorrow. read more

This review for the vons Pharmacy only, unprofessional staffs, Pharmacy Manager that doesn't know what he is doing, I could not understand what he tries to say and act like a jerk with his funny accent. Just an update.... Found another pharmacy with better customer service, so bye bye Vons. read more

Gift card was scammed and manager took care of it right away thanks

Okay, it's better the lines get serviced faster. I don't know what happened but it is much, much better This place is awful. Three is a crowd my ass. I am behind about 20 people and have not moved!! Ridiculous. Okay I wrote this 2 weeks ago, thought maybe it was a bad day for them but NO!!! The check out line SUCKS!!! My husband actually called them while we were in line and they had three people wandering around the customer service desk while there was a line 15 people deep. OVER IT!! Going back to Ralph's even tho I have to drive a long time. I have been in line so long I could probably write a small novel. I am so bored and I am still too far away from the magazine rack!!! God help us all!!!! Lol!!!!! read more

What happened??? After almost 10 years of being my #1 choice for groceries in the area (even thru the strike), this particular Vons has gone in the tank. It's not the staff, selection, cleanliness, or prices. It's not any of the conventional reasons. It's the management. The problem is that they do not schedule enough people to operate the damn store. Getting a cart can be difficult if you don't bring one in from the lot, and god help you if have a product question. The worst of it comes at the checkout lanes, where the lines curve down aisles and wrap into each other. The people who work there ( the few you can find) are very apologetic, and are the same people I've been seeing for years, and they are obviously hustling, but there are just too few scheduled to bear the burden. I've asked to speak with a manager on 2 occasions, and have left in disgust both times after having shined on with some tired ol BS about: "it's not usually like this". Because of the nature of my work, I don't keep regular hours. I shop when I am able. Sometimes it's 10am, other times it's 10pm. Lately it doesn't matter what time I go, I get stacked up at the checkout. I now split my shopping between Winco, Ralphs, and the occasional run to Fresh n Easy. read more

Oh god horrible! I would never have gone in here but they had what I needed and so for the sake of Christmas Dinner off I go. Get this 2 days before Christmas they have 2 cashiers working, the lines go all the way to the back of the store and every cart is heaped. The cashier is laughing and chatting which is nice but we're all dying in this line. Two things I could not find even though their website said they had it were vacuum packed chestnuts and English Stilton cheese. No one knew about it. They over charged me for bags and when I told her she owed me she had no change, looking back at the 30 plus faces that looked like someone died I just couldn't make them wait and told her to keep it and left. This used to be my go to store but back in 2003 when they went on strike they told me not to shop at this store, I said if I don't shop here then I don't come back and so it's been for 17 years, I never should have deviated from that promise. One caveat, Eric in produce was very nice, the rest was painful. read more

Good and clean place to shop don't know what else to say it's open until midnight which is really good I just don't like that club thing they're doing why don't you just offer it to the people at a discounted price just from the start I just hate the fucking tricks read more

Just here to actually recommend a product. I tried a pasta sauce called Tantillo because a representative for the product was in the aisle and gave me a crazy pitch about how my little old Italian grandmother would throw away her apron once she got a taste of this authentic Italian sauce. I figured just for the laugh I would give it a try. And it was delicious. It was Arrabbiata and was spicy and sweet and thick! Just thought I'd spread the word about a great product at Vons! read more

DO NOT ORDER DELIVERY I PLACED AN ORDER AND AM VERY DISAPPOINTED!! Missing two items I was charged for. I tried calling the 800 number that I stayed on hold for 15 minutes then hung up on three times. The delivery guy basically threw the bags and ran!! Very bad customer service!! read more

I reside in North Fontana and this location is convenient for shopping. Today, I encountered a concern while shopping. I decided to share this concern with the Assistant Manager, Johnathan Beale. He was empathic and apologized for any miscommunication involving his staff. I really appreciated the way he handled my concern. He stayed professional throughout our conversation. Well done Mr. Beale. read more

A supermarket with a Starbucks inside, what is not to like? They have groceries and you can drink coffee while you shop, what else do you need? Well, maybe one of those electric carts they offer with the little tiny basket would be nice. Always find what I am looking for here and it is close to my sisters house so an extra bonus for that. All in all I recommend this place for a fix before you fix the dinner you just bought here. read more

I have been shopping there for many years. My mother has been shopping here also. The staff is great, and extremely helpful. They remember your name and go the extra mile for you. They also have a Starbucks inside!!! read more

I absolutely love going to this Pharmacy, the entire staff is professional they sincerely seem to care about your health and they always cross reference medicine's. It's very convenient that you can shop why your prescriptions are being filled and it's rarely more than a 15-minute wait when they're busy read more

I really love this store for their product selection and their extremely friendly staff. Each time I've shopped in the produce I am greeted and informed of the sale items. Very helpful! I would give it 5 stars but some of the prices are a bit high and I don't usually have coupons to offset that. Overall, a great experience! Another plus is the in-store Starbuck's :) read more

All I got to say is they really need to work on their lines. Its clean and easy to find things..but when you get to the checkout line..its a bitch. Better to go late night and early morning. read more

I'm reviewing the pickup service. I ordered online and it was ready for pickup in 3hrs - same day. Once I arrived, I waited under 10 minutes for car delivery. The groceries were placed in the trunk and then given the receipt. The prices are higher than other markets, but for the convenience it's worth it. Especially during this pandemic. Thank you Vons. read more

Horrible customer service in the sandwhich/ deli department. No organization at all in the back. Had to wait 15 minutes for 1 sandwich because the girl making the sandwiches was also ringing up guests while someone else in the back sliced cheese. I don't understand why the other person couldn't help? And it's nothing new. This has been going on for at least a year now (I work down the street). You are better off not visiting this place and go to winco and buy and make your own sandwiches at work or home. read more

I was too lazy to cook for the fam one night and didn't want to go out to a restaurant or go out of my way to pick up food from our usual takeout spots. I decided to get some grocery store chicken and since I was in the area, I hit up this Vons. They didn't have any available when I got there so the lady behind the counter wrote my name down and told me to come back in 7 minutes. I walked around, bought a sandwich, chips, a banana and some iced tea for the malnourished looking homeless guy I saw sitting outside holding a sign that said hes homeless and hungry. When I went outside to give it to him though he was surfing the net on his iphone and didnt even look up. So I decided to save it for my lunch the next day. If he can afford a damn iphone and keep up the monthly phone charges/data plan then he doesn't need anyone buying him food. So I went back to the deli counter to get my fried chicken and surprise...they forgot about me. So I had to wait another 15 minutes for some chicken. The reason I gave this place a one star review, aside from making me wait forever, is because I found a hair on one of the pieces. It was all fried up in the batter but I managed to pull off like 5 inches of battered and deep fried hair. So gross. We had to throw away the rest of the chicken and ended up eating salad that night. Vons needs to make their employees wear hairnets or something. Ick. Never getting chicken from here again. read more

Since this is my local grocery store, I figured I'd give them a shot at the pharmacy filing my prescription. Worst mistake ever!!! Not only did the pharmacist lose my insurance card, they took a week to get a simple birth control prescription. Talk about a joke!! I will never ever try this pharmacy out again, I've switched over to CVS in Rancho Cucamonga & their service is impeccable!!!! Within 20mins I have my prescriptions & they have me on auto fill which is convenient. No more hassles & I'm in and out of there quickly... That's the service & quality I expect and will continue to receive... read more

"Drive up and go" was more like drive up for a headache. Both times I have used this service I have been left outside waiting for more than 30 minutes. Calling drive up and go phone # and calling the store's main number and nobody answers. Thought the first time it happened was just a fluke, but nope it happened again. If I didn't have a newborn, a sleeping kid and a cranky kid in the car I would have stomped in the store sooner to ask for my order. I had to flag down one of the cart attendants to ask someone inside for assistance with my order. I would have to be really desperate to use this service again. Get it together Vons! read more

Good selections of organic produce. reasonable price with rewards card. Fried chicken and soup is excellent specially last minute meals.

Wow my cashier named Richard C was very helpful! Also I have never seen a vons clean the barcode scanner once poultry has been pasted through very sanitary coming from an germ aphobe anyways good service read more

I am giving two stars because the general manager of the store has always been great and they do have some great employees as well. However, today that was surely not the case!! Debbie was very rude when it just was not neccessary. No customer should be treated with disrespect no matter what the employee personally thinks about them. I felt she was rude a few months ago so I have not been shopping at this location as often. I just felt as Debbie surely did not like me as a person, and that is fine. As I left today, after leaving everything there and walking out with nothing, I knew I was right. I am in customer service as well, one thing to remember is that business is business and personal is personal. When a customer enters the store it should be business, leave the personal out of business. She is not my favorite person either, however I have never shown any disrespect. read more

Bought a Visa gift card .. have been buying them for months and today they took my money and gave me defaulted cards the Visa place said contact Vons and I did .. vons customer service guaranteed my money back since it never went thru completely and I would get my money back as soon as I got to the location .. came back to Vons and now I'm being told I can't have it back until 1-2 days .. sooo take my money and don't give it back cuz your system failed .. almost 100$ FUCKING RIDICULOUS!!! We will just eat sandwiches today no biggie ... read more

Pharmacy is awful. They answer by saying "3 people ahead of you. hold." or "yes, hold". and hang up and don't come back instead of saying "hello" another time at 12:55 answered put me on hold then probably went to lunch because never came back. My sister is waiting in line to get my prescription for over 15 minutes and they haven't even acknowledged her standing there at all even to say Sorry we'll be with you in a minute. Going to Rite Aid now. read more

Sad but I really expected more from this store and the Bakery just killed it with the long hair that was baked in my cousins birthday cake. If you can make sure to order somewhere else besides here unless you like to spend $50 on cake that you won't eat because your grossed out. read more

I'm very upset right now! On Tuesday I "special ordered" 6 pork shanks for a dinner party that my wife and I are having on Friday night. I was assured that they would arrive on Wednesday, and that someone would call me. Well......now it's Thursday, no phone call, so I stopped by the meat dept. to find out the status of my order. The kid behind the meat counter couldn't find anything about it, or the product that SHOULD have arrived yesterday!!!! What am I supposed to do now!!???!!! DON'T TRUST VONS meat department if you need something special. Now I have to re-think a dinner party for 6 people even though I have to work tomorrow !! read more

I would like to give them zero stars but I guess that wouldn't be fair since I didn't get far enough in the store to evaluate it fairly. We went today (black Friday) at 8:20pm. It's not our regular market but we were at Graziano's so we stopped by for a few things. There were no carts outside by the door we used so we went in to see if they were inside. There was a line of them by Starbucks. I grabbed one but then realized they were all attached to each other by the child restraint straps so my husband begin to help me set one free. All of a sudden he gets rammed in his a$$ (not meaning to sound vulgar) by another string of carts being pushed by an employee! Hit him kinda hard... He jerked forward and he's a pretty big guy. She mumbled something that could have been an apology I don't know. Then she tells us we can't use those ones. So I went to grab one of the ones she had (they were not attached) and she says "No. You can get one outside." I was shocked. I said can I just have one of these? She said no... they're outside. I persisted a little and whined that I would have to go back outside to the other entrance to get one. She still insisted we couldn't have one. It sounded like she was saying she was blocking off the entrance. You know how they sometimes close one door as it gets closer to closing time? Yeah for that. But really? She couldn't let us have just one? Was it because she would have to go out and get one more for her little barricade mission? I'm so sure. Such bad customer service. I was really in shock. She should have given us one especially since she hit my husband! So we left. They lost today's purchase and all future business from us. I intend to contact the main office to file a complaint. read more

This is my local grocery store. Although the staff is pretty friendly for the most part, I feel they are constantly understaffed. Pricing is off more often than none, and the wait for customer service is ridiculous. I hate having to get adjustments. I always get the treatment as if I did something wrong The Vons on Haven excels in the customer service by far. They should take notes. Wish I could switch the stores around read more

Not worth going here. Pricing is always wrong. If you need to buy a few items ok. Otherwise don't do full on grocery shopping here if you care about how much you spend read more

This is the wrong phone number!!!! Make sure the information about this specific yelp is correct, it's a waste of my time

This review only reflects the Vons delivery service and in no way measures the service at the store my family frequents. I have been thinking about trying the grocery delivery service and noticed a promo for a free delivery on the Vons website. I placed the order, received the free delivery in my cart after using a promo code, set a delivery time between 5pm-9pm, and paid. At no time when I placed the order, the website notified me that two of the products I paid for was out of stock. A customer service representative called my wife and told her the service substituted what they thought was a similar product. My other choice was simply out of stock with no other alternative. When the person told my wife the spice Vons chose, she declined their offer since it was in no way a similar spice. To the company's credit, the representative refunded the cost of what I tried to order, and the person told my wife to just keep the spice Vons thought would suffice. As my delivery window of 5pm-9pm approached the 9pm hour, the delivery driver called and notified us that he had two deliveries in Yucaipa and would not be at our house until after 9pm. My wife and I were called around 8:35 pm, and know that Yucaipa is a forty minute drive to Fontana. We appreciate the call letting us know that the service was running late. However, I know that the two deliveries ahead of my delivery, and the forty minute drive from Yucaipa to Fontana, will push my delivery closer to 10 pm. The delivery service seems to be more trouble than what it's worth. I'm glad I didn't pay the ten dollar delivery charge that was in my cart before I entered the promo code removing it. I do not think I will use this service in the future. I could have went to the store earlier in the day and had the groceries at a reasonable hour. I have wanted to try this service for a year, and now a year later, I know this is the last time. read more

The most horrible Vons ever! Many of the fruits and vegetables have mold. I've bought butter and cheese that were already expired. Never coming here again. read more

I purchased two items last night without checking the expiration date only to come home and see the printed date as October 30th. It's currently November 12th read more