GREAT SELECTION OF BEEF JERKY FOUND HERE! I often frequent a Smart & Final just for their selection of beef jerky. This location always has the bag I am looking for. For a store, it is the usual casual friendly. The store is often clean and orderly, and the Checkers are often always encountered here. read more

I have been coming here for years when in the area! This would be my first time reviewing this location! Excellent staffing with courteous and helpful attitude! Couldn't resist the bouquet of yellow roses!! Had to purchase them for my hubby for a belated 45th anniversary! Purchased their signature to go cooler bag for only $5.99 I stopped a floor salesperson to make an inquiry and was immediately pointed to the right aisle! On our way to the register check out, the floor manager asked if we were doing okay found what we came looking for! Our item rang higher than what was posted on the shelf. The items we too off the shelves were different but the same manager was kind to honor the price posted!! This is what customer service is all about! ..thank you! read more

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I rarely leave negative reviews, but my recent experience returning a $34 item was frustrating enough to say something. The manager Cory's attitude was incredibly unprofessional and unwelcoming. his entire demeanor was dismissive and unhelpful. It's honestly baffling how someone with such a poor attitude holds a management position. If you clearly don't want to be there or assist customers, maybe you shouldn't be in a customer-facing role. Thankfully, the experience was turned around thanks to another male manager on duty who went out of their way to actually help us. He took the time to locate the receipt and process the return smoothly. Monica was very professional and kind through the whole experience. It's unfortunate that one person can leave such a negative impression, but I genuinely appreciate the effort from the rest of the team. read more

great employees good customer service just had pallets on the floor unattended trash on the floor people could fall now that is own by el super they ruin the company quality of food is not the same. read more

Smart & Final - SMART AND FINAL ON FOOTHILL BETWEEN MANGO AND SIERRA FONTANA CALIFORNIA - Grocery Near Me - Fontana, California

I have been going there for about 15 years and it's always been very nice But now The front of the store Buy the trees and grass is a homeless park scary My husband will not let me go there anymore but what do you expect its Fontana... read more

WTF HAPPENED TO THIS LOCATION....it looks run down on the inside, water leaks galore,over priced items lots of items out of stock and no carts...i was actually embarrassed shopping here i wanted to leave but my mom wanted her cabbage...sadly this will be my last trip here till they get their s#!+ together read more

What is going on with Fontana Smart & Final? The service has gone down with the new associates. There is nothing on the shelves always out of items. Before they had a good system going and never out of anything. Now there are no shopping carts to do your shopping. Hope they don't close their doors and get their game back. read more

Bad customer service I asked for help to see if they had more tins because I needed 2 more they straight told me to go online and check for myself because the cashier had no internet??? Like wtf I told her if they can call the store she told me they had no phone OMG !!! Then she told me that she gave the tint to her manager went In that little booth by the exit and never gave me an answer ... so I left after waiting for a long time ( doesn't even deserve a start) Fatima was so useless read more

Searching for a place that's sells big packages of Chex mix for kids school party. This location only had one :( Flagged a gentleman in the aisle . He was willing to place an order for me, but sadly I need chex mix today. Other than that I was just perusing each aisles to see what they carry. Many party /bulk size plates and condiments. I am most excited about seeing them sell Dry Ice!!!! Definitely trekking out this way camping season. read more

I came for a couple of things and although I found exactly what I needed I was disappointed at the lack of customer service provided by a certain employee I was in line getting ready to checkout and 2 customers ahead of me a lady was asking for a price check and not only got extremely rude response about guy in charge not going to do anything if he calls him so not only did this cashier (Cory) lack customer service with his rude attitude he also said the manager here or the person in charge of price check is useless wow not coming to this place that was awkward if you decide to come be ready to have you day ruined with this type of negativity 2 stars are for the bag of chips I came to get enough said read more

Wed. 11-17-2021 I normally do not like shopping at this S&F location, due to the tiny, crowded ailes, and the way the public trashes this store. Today however, I'm giving this store 5 stars due to the excellent service I received from 2 Superstars. I was doing business in the area, and I popped in for two particular items. Gaby helped me with a deli item in the refrigerated section. The item was out of stock and she answered all of my questions regarding the next shipment and supply chain challenges. I continued shopping, and Gaby found some of my desired item in the back of the refrigerated display. She came out and searched and found me so I was able to purchase what I came for! I needed this item for my KETO diet, and S&F still has the best price for it. Gaby gave me EXCELLENT, over-the-top Customer Service! Secondly, I found some items marked down in the canned goods and bought a bunch of them for my earthquake preparedness. I kept a running total as I shopped, so I knew how much I was spending. The system overcharged me. I pulled aside after checking out and refigured the total from my receipt. It was indeed off from the posted price. Adriana cheerfully went over the details with me and verified the overcharge after ringing up the people in her line. She called a supervisor over who approved the refund. It only took a few minutes EXCELLENT CUST. SERV. ! read more

I like Smart & Final I go there for there deals I like shopping in big quantities so I don't have to go back for a couple weeks. And it close to home nice! read more

I went to this store because I saw they had $10 off for $40 of frozen food purchase. I go and that promo is all over the store. I ask an employee if it's everything that is frozen or only select items, none of the tags say anything like this item eligible this not etc. She's like umm I'm new I don't know. Oh ok. I'm very considerate of the employee's and the people in line. I go to check out and before I get rang up I ask the cashier the same question, all items or select? It says it no where and another employee doesn't know. "Umm I'm not sure. It looks like you have all frozen so it should go through" she scans it all and no $10 deducted. She tells me it needs to be charged for the the $10 to come off. I told her it doesn't work like that and she said it did. So the receipt prints out and nope no discount. I'm like I keep asking for help and literally nobody can answer my questions. So she leaves the register to speak to the manager in a room, she comes back and says that each tag says if it's eligible or not. I'm like I read all that can the manage go back and show me those tags then? I've got time please let's go see that together. She says NO. The cashier Skyla and the manager both knew not true so refused. Then she starts getting upset and apologizing to customers for me taking up everybody's time. I told her I didn't want to and kept asking questions just to keep getting umm ehh idk answers. We finally finish and leave paying all full price and told her instinctly thank you when she handed me the receipt and she didn't reply she was so upset. To add to it most items in the store are missing price tags. I have to Google the item to get a price for it. Weights and Measures would have a good time there citing so much. read more

Wow, how the class of employees of this place has lowered. Unhelpful af. Stopped by with the wife to pick up a few items for Xmas dinner. I'd also forgotten my glasses, so luckily I've shopped at this store for years and was able to locate the items I needed. Well, except for a seasonal item, eggnog. So I asked a stocky gent with short hair who was stocking the milk isle if he could point me to the eggnog. He looked at me, shrugged his shoulders and pointed at the entire Isle saying he didn't know, maybe it was 'down there' somewhere. I know he didn't know I couldn't see, but really? So anyway, I told him I appreciated it and headed in the opposite direction to get my wife from another Isle, as she could see. Then, he calls to me back from the he Isle. I can't see him at this point, but I hear his hand hit the glass as he says "it's over here". Way to go on lowering the bar. Smart and Final, remove the Smart and make it Final! read more

Love this place friendly employees very helpful. I love that after 3 people online they open another cashier. They do a great job in helping the customer. Better then Costco you don't don't need a membership to shop here. read more

The employees aren't helpful they always say if it's not on display we don't have it. LIES they are just lazy and don't want to look in their warehouse stock. So upsetting. read more

On 1/15/20 I bought a 12 pack of expired beer that was on clearance that I didn't know was expired and when I got home noticed I was charged full priced. My fiance emailed smart and final and got me a free 12pk of any choice of beer and my money back thank you Eric, Esteban, and I think Cory the cashier. read more

I have going here for years love the prices better than Big prices like Sams and Cosco very time I go i get greeted and they ask if i need anything they are very helpful here they have came along way... read more

Edger the manager mocked and laughed at me as I walked away. I was very disappointed in the lack of respect for there customers. As long as Edger is a manager I will never will I shop at this location. read more

I made a purchase on line and receive only two items, even though the website showed that they had products. The items received we not boxed or in a bag. read more

Smart & Final - Items delivered - Grocery Near Me - Fontana, California

After going a few times and not finding the 3 gallon mint chocolate chip ice cream, with just a call to the store, Gabby placed an order for me and just like that I was able to purchase not 1 but 2 of the 3 gallon ice creams. Great customer service definitely will be going back. Thank you Gabby read more

Myself working in the grocery industry knows how it is to try and close your line. But when a customer askes if the line is still open and she says no and then continues to take customers and then to top it off I asked again if she was open because shes taking other customers and then preceded to say "I said i would help you". Good customer service would have came like sure come on in my line I'll take you but after you on closed and being we had 2 items. read more

This is one of their smaller stores, but it's clean and well stocked, save for a limited amount of fresh produce. Smart & Final has an excellent variety of frozen stuff and bulk meat deals. The help is friendly. Plenty of good parking. The only downside: the old rickety carts. They need to scrap half their fleet and get new ones. read more

A little over priced but if you find a time with deals, you can find some good deals. Also great for bulk items for big families.

Tell me why after spending $122 dollars online to be able to qualify for delivery, especially during this COVID-19 I cannot get ANY of my items. The picker of the store contacted me asking if she can deliver earlier than my requested drop off time. Minutes later she text me, they don't have the pizza I ordered. Then she text me again, no bread. Text me again no Tai Pei frozen food. Text me again, no hand soap. Text me again, no toilet paper. This is UNACCEPTABLE. How is it, that they made it readily available online, yet they start to gather my order halfway through the day and I can't have ANYTHING! I strongly believe those who placed their order online should be able to have their stuff prior to opening to the public. Now they have all my personal information including my credit card number. Then the girl questioned if I was still able to qualify for my delivery for the few little items that were left on my order. So damn stupid! Of course in the end I cancelled. Now family goes without til I can find another option while others over purchase and hoard crap. read more

This the closest location to work so I go here for convenience. The staff isn't friendly. The times I go during the week at lunch or after 5pm, it's not busy. Today the shelves weren't stocked well. The prices were high for frozen vegetables, and I bagged my own groceries. That's the worst in my opinion. I take my bags out before I get the total. The cashier waited for me to bag my own groceries and then I paid. That type of service made the line move slower. I won't be back to this location. I'll wait until the weekend and go to the location close to my house in Rancho Cucamonga. read more

Always a great experience shopping here. Staff is proactive and helpful and the store is really clean and organized. I won't shop anywhere else! read more

Not one to leave reviews online as I'm not computer savvy. I usually talk directly to person in charge or manager but with everything going on i didn't want to take away from busy time. Came into the store and was very pleased with a young lady by the name of Erin, that not only acknowledged and welcomed us upon walking in but offered us help in the midst of the craziness. It's nice to see there is still people out there willing to give great customer service. Not just pointing to where something is that you're looking for, but walking us to it. Great job training team on teaching employees great customer. Keep up the good work. Store was will kept up and organized and everything in stock for what i came in for. Lucky enough to get toilet paper and napkins. Thanks again. I appreciate it, and will be a returning customer because of the customer service i received. read more

I like this location. It is close to the bfs house when i need something specific that they carry. The employees are very friendly and helpful. I was looking for a certain brand of cream and I actually had two different em[employees help me look for it and went out of their way to check stock in the back for me. That was great. The store is clean and seemed to be well stocked ... read more

Great store, employees are always helpful and nice. Store is really clean with great customer service. Manager Cory however has a handful of times talked down rudely on workers in front of us making its awkward passing by sometimes. read more

Cute, smaller version of Stater Bros and Costco. :3 I like to go here, if I am close and decided to come here instead. The only place that has one of my favorites coconut treats. :p read more

Been a regular hear for years for my business. The staff is always helpful and the store is always well maintained. Thank you to Eric the manager and the employees for always treating me well! read more

Store was very clean and produce was fresh. Really good prices and great customer service. I will definitely just shop at this location

To be fair that until their prices on meat went way high I was pretty happy with this store and to be fair the staff I have no complaint with, they treat their customers really well. My husband and I have three dog's and they are our children, we lost one of our beloved pets last year and her brother went through such grief over her loss he became ill with a disease call E.P. I. which affects the pancreas and to save his life he was put on a raw diet and that means quality beef. At first I was buying cuts of beef roasts at the regular market and then I found Smart & Final and found that if I bought a whole sirloin tip roast and butchered it myself then the savings were really good and to save the money I was willing to do the work. When I first bought my roasts they were selling for $2.37 a pound and that's a great price for beef and a roast would usually run me about $31.00 a week. Then it jumped up again and it went to $2.73, a lot higher but still better than the market but yesterday the roast I need are now $3.10 a pound and to me that's way too much. I think that the most sought after thing are these roasts and they sell a lot of them but now that they are so high you are going to see people start shopping back at their regular grocery stores and the little odds and ends that I always buy will now be bought somewhere else and it serves them right for being so greedy as to nail their customers. read more

While shopping here I noticed the cashier lines can get long and block the aisles. There are no room for other shoppers to pass. Couldn't the grocery items be moved away from the front windows and the cashiers moved up to make more room for shoppers?? read more

The store is clean Pete the manager is great but one of the cashiers not to sure what her name was but I had went in on Halloween and the cashier was rude and threw my change at me so I told her ''Smart and final used to have great customer service'' and another cashier who was hanging around doing nothing had told me ''oh, what now we are all rude'', with lots of attitude by that time I had enough of theyre bad customer service and left and I will not be coming back ever again. read more