I'm not from Charleston. I chose Vogue Nails based on location. I wanted to get a gel pedicure along with my niece and my daughter was getting an SNS manicure. The nail tech handed me a menu in a book format, I flipped to the page title pedicure and let her know that I'd like a deluxe pedicure. According to the book the price was $48.
To be honest, I wasn't too thrilled with the nail tech. When she began the pedicure she didn't ask me if I wanted my nails cut, she just trimmed them and trimmed them too short. To top it off when she was trimming my cuticles she literally cut off my pinky toes nail. My nail is very small, but there was definitely one there before I walked in to Vogue Nails. She was pleasant and friendly, just didn't care for her technique.
When it was time for me to pay, she charged me $69 for my pedicure and $55 for my daughter's SNS manicure. I questioned the price as the book stated it was $48 for a deluxe pedicure. the nail tech and owner, both told me the pedicure was $48, but there is an $18 fee to get gel polish and a $3 fee to remove the gel polish at the beginning of the pedicure.
I expressed my irritation as I thought that was ridiculous. The ridiculous part being that I was charged for these additional fees without being told about them until I was checking out. My nail tech was very cold with a "oh well" kind of attitude and the owner basically told me, that the price is listed in the book and it's my fault for not seeing it. I looked at the menu book again to find out the fees for the gel polish and removal were listed 2 pages after the pedicure fees. Therefore, I didn't see them, there was no reason for me to continue reviewing the book as I located the pedicure I wanted and the price was fair. The gentleman who checked us in nor my nail tech made me aware of the additional $18 or $3 charge for the gel polish and gel polish removal.
I do not agree with this business's practice. I believe their menu is extremely misleading. Customer's should be made aware of all fees before a service is completed and I don't feel that was communicated well by any means. I thought the owner's reaction was inappropriate. Her response to me, this is how everyone does it in Charleston, basically saying sorry about your luck was not customer friendly. I will admit this irritated me and caused a reaction I may not always be proud of. Then, I go to pay for my niece's deluxe gel pedicure and she charges me $45. When I questioned her about the rate, she said, she gets a 10% discount for being a student and because she comes in here all the time. 10% off of $70 is $7, making her total $63.
I will not go back to Vogue Nails again and do not recommend this salon to others. I think they are way over priced and do not conduct good/fair business practices. read more