I never bother to write reviews about my experiences with local businesses, but my recent experience with VM Auto Body was so exceptional that I felt compelled to jump on Yelp immediately. My Mini Cooper was recently hit by a pillar in my building's garage, and the collision chipped the paint on my driver's side door/quarter panel as well as my side mirror and also left a noticeable dent in my vehicle, so I spent literally 24 hours researching body shops in my area in the hopes of finding a knowledgeable, efficient, and (most importantly) honest collision center to complete the repairs to my car and am SO happy that I found VM Auto Body. Upon arrival, I was greeted by Kimberly (who manages the front office/business operations for the shop), who performed an initial review/assessment of the damage. (By the way, Kimberly is quite knowledgeable of cars herself although she does not actually handle repairs.) Kimberly introduced me to the owner (I believe his name is Vihelmo, and he was also very knowledgeable and professional), who closely examined my vehicle and was able to quickly determine exactly what repairs would be necessary as well as the timeframe for completion of the work. Because my driver's side door had absorbed a significant impact, the quickest/most efficient way to perform the repairs would have been to remove and replace the door (which would also have been very expensive), but Vihelmo determined that it is possible (although more difficult/laborious) to remove the door, examine it internally to identify any structural damage to the panels, and make the repairs before replacing and painting the door (all of which would normally take a minimum of 3 days to complete, assuming that the job is expedited). I explained to Kimberly and Vihelmo how heavily dependent I am on my car for transportation to and from work (especially on weekdays, as I am usually driving back and forth across different locations multiple times every day during the week for my work), and fortunately Vihelmo offered to seriously accelerate my repairs and have them completed in one day (which meant that he would have to put in a lot of overtime hours). I already felt very lucky that he would be willing to work literally day and night so my car would be ready for pick-up in the same day (and was of course expecting to pay a premium for the same-day service), but I was blown away to learn that he was not going to charge me extra for the expedited work. He explained that he would not be able to definitively determine the extent of the damage to the door (and, therefore, the cost of the repairs) until he actually removed it (so it was possible that the total cost of the repairs would be higher than the price quoted in his initial estimate); however, he and Kimberly assured me that he would honor his original quote no matter how much additional labor may be necessary to complete the repairs to my door (which was a HUGE relief as the price reflected in the initial estimates that I've received from other body shops and service centers in the past has never been the final price when it came time to pay the bill). As if this wasn't generous enough, Vihelmo noticed a few minor dents (nothing too obvious, but still visible if you look closely enough) and offered to fix those minor cosmetic imperfections for literally only a few dollars more (and I gladly took him up on his offer!). Ultimately, the price I ended up paying was a fraction of what was quoted to me as a discounted price by every other collision center that I visited, so I am very satisfied with the value. By the time I was leaving, the technicians had already moved my car into a service bay and were working on the repairs (which is impressive since I did not schedule an appointment and came in on an unexpected/walk-in basis, and they were also already working on a few other cars when I first arrived). Obviously, I wish I had never hit that garage pillar in the first place. However, the silver lining to this non-ideal situation is that I've found a body shop that I can rely on for the rest of my driving days, and I'll never have to worry about being ripped off by shady people or dealing with improper repairs again. These folks are clearly experts in body work/auto repair, they treat me with professionalism, honesty, and respect, they worked with me to affordable pricing that was more than fair, and they made me feel like a VIP customer, so I was happy to give them my business (and will do so again in the future as well if my car is ever attacked by another garage pillar!). read more