I was in a pickle with my car breaking down right before my new job i was about to just sell the…read morething and wish for the best smh. Not only were they fair, helpful, they were so quick and extremely generous!! I will not ever forget the kindness and professionalism from Amir! If you go (and you must) tell them Arianna sent you ‍

They quickly replaced a nail in my tire on a SUNDAY - and they were so quick and fast and efficient…read more- I had the fattest nail in my tire and they patched it up! I would definitely be back if I had other car issues - you can see why they have great reviews. they literally saved me on this sunday - I thought I was going to be unable to drive and was scared because I had people in my car, but thank God for the car doctor! everyone here is so sweet too

These guys are the BEST on all levels: quality of work, service requested, efficiency , value,…read moreprice, customer service, integrity and overall kindness as well as concern for the customer.

I had the alternator changed by Abu and his team on Sept. 18 2025…read more I had found myself stuck downtown DC and Abu picked up the phone around 9 pm!!! Not only that, they fixed my car the very next day so that I can return to Indiana. I was very pleased and highly recommend this business! Maciej

I busted my tire on a curb on my way downtown. Was lucky that it happened a couple blocks from…read moreEmbassy Row Shell. Drove it in, the service manager Wally was really nice, he identified and located the replacement tire right away. He gave me a quote clearly laying out the charges, and promised next day turnaround. True to his word, was ready in under 24 hours. I was due for an oil change and asked them to add that and they did no problem. Pickup was super easy- the final price charged matched the quote and it took less than 10 minutes to settle up. Price was good. I'll be back for oil changes and would trust them with repair work if i need in the future. Many thanks to the team for making a bad day better.

I brought my 2021 Audi Q5 to the Shell station on P St in Dupont Circle after it developed a severe…read morecoolant leak. I was understandably concerned because coolant was pouring out from underneath the vehicle. T.J. (the lead mechanic) charged me $168 for a diagnosis and told me that the water pump had failed. I was specifically told that the cooling system had been pressure-tested and that the water pump was the source of the leak. Based on that diagnosis, I was advised not to drive the car and ultimately had to arrange for the vehicle to be transported to Audi. Audi Annapolis subsequently inspected the vehicle and determined that the water pump was not the problem. The actual failure was a faulty pressure-release valve in the coolant reservoir cap -- a $33 part. The Audi technician showed me a video of the faulty cap and the subsequent pressure test demonstrating that the system held pressure after the cap was replaced. The car has been running perfectly since. The incorrect diagnosis cost me not only the $168 diagnostic fee, but also roughly another $400 in towing, transportation, and additional diagnostic/repair costs that would not have been necessary had the problem been correctly identified in the first place. Mistakes happen, but telling a customer that a component has been identified through a pressure test when it turns out not to be the source of the leak is a serious concern. I would have been much more understanding if I had simply been told that the water pump was a suspicion rather than a confirmed diagnosis. $33 cap. $168 diagnosis. $400+ additional expense. I would strongly recommend getting a second opinion before authorizing any significant repair based on a diagnosis from this shop.

Excellent fast service. Reasonable price very friendly. Gave me an estimate without padding…read moreexpenses.

lol. No. So I had my…read morecar towed there because the engine gave out but the lights/ accessories were still on. They told me I needed to fix a rotted tube (valid). Oh, and that I also needed $2200 additional dollars of "work" the majority of which was new brake pads and rotors. When I asked how much of it was brake pads and roters, they said $1700 dollars. Also they told me the car was pulling HARD to the left. I had not experienced this symptom. If I take my hands OFF of the wheel while going forwards it drifts to the left..but I figured my tires needed rotating and an alignment. They were very very insistent about trying to sell me BOTH brake pads and rotors. I asked if I could just break pads. They said no. Keep in mind I brought my car in because I had an ENGINE problem. Not a brake problem. When I called back the next day, all of a sudden it was $1400 dollars to do the work they recommended. $900 of which was brake pads and rotors. I told them I needed to think about it. In the end, I said I would just pay for the work already done and pick up the car. They said "they turned off all of the dashboard lights" . When I got there, the mechanic that tested the car said that "it wasn't hard, but the car pulled the left and he never experienced that before" Uh huh. Sure. They didn't mention at all the original problem, and why the engine might be shutting down while it was on. Luckily repairing the hose seemed to fix that. By that time I was ready to just leave. When I actually turned the car in, the low air pressure light was on for the tire. So they indeed had not "turned off all the lights" nor done me the courtesy of filling up my tires after charging $230 just to DIAGNOSE the car. There was an additional charge for the labor for the rotted hose. The total I paid was around $350. And get this. When I went home, bought an air compressor, fills up the tire, the drift to the left STOPPED. These people were about to try to charge me $1700 for a symptom that could be fixed with $2.00 worth of air. Do not come here.

I'm staying around the corner for a month. This morning my car wouldn't start. Thought maybe I'd…read moreleft a light on and the battery died, but didn't know anyone in the neighborhood who could help me jump it. Walked to Metro Motor and the gentleman there was nice enough to loan me the battery charger/jumper thingy. I went back to my car and realized the problem was that the battery was simply loose. I tightened it by hand and got the car started. While returning the charger, the same guy told me I should bring it in for them to tighten it with a wrench to make sure it didn't jar loose again. I did so. It only took a minute, and they didn't charge me. Exceptionally friendly service. Much appreciated, guys!

I cant praise the guys at Metro Motors Shell enough . We arrived in DC Saturday night . The check…read moreengine light came on and my car was sputtering and coughing with no power. I called MM first thing Monday morning and explained our situation . We were scheduled to leave the next morning. We took the vehicle and dropped it off . A couple of hours later I recieved a message stating exactly what the prpblem was, and the repair costs . The ignition control model had failed . I gave the go ahead to make the repair . A couple of hours later I got a message saying the car was ready to be picked up. Everyone there were courtious and knowledgeable. I was impressed by their professionalism and the fact that they put our needs first , to get us back on the road . Highly reccomend. Kudos Metro Motors , you are my heroes .

Excellent store. Neerat is a genius and gives great service. But don't go when the Indian manager…read moreis there. He is rude and challenges you over a book of matches. Very bad way to run business in America.

I tell you the sales people in this store are rude and just never seem to care with questions. I…read moretried to deal with it and over look this issue, but I will never purchase goods from inside only gas's paying at the pump. The nerve of them.

Tried to get an estimate but I got some guy that started TELLING ME he would NOT tell me anything…read moreuntil they thoroughly inspected the car. (laugh). total moron that thinks the customers need him more than he needs customers. said they were booked for weeks and got an attitude. FORGET even calling this place !!! Do yourself and go somewhere else like I did, unless you want someone TELLING you what to do to get your car worked on.

They are BMW and Mercedes specialists, and are very knowledgeable and trustworthy. If you have an…read moreolder BMW that you want to keep running great, J&F is fantastic

The Mobile Mechanic is great. I had them do a pre-purchase inspection. He responded pretty much…read moreimmediately and was able to schedule the inspection the next day. After the inspection, he sent me several photos and explained what he saw. He even gave great advice on how to negotiate with the dealership. I will definitely call them the next time I need any service.

Mobile mechanic was hired to inspect a vehicle up for auction online. The response was very fast…read moreand flexible on schedule. HOWEVER, the shining review given was very erroneous. I was told it was in great condition. I purchased the vehicle and after taking delivery, the local Lexus shop in my town put it up on the rack and showed a lot of rust, and virtually all after market parts throughout. What did I get from the inspection I paid for? Fast lotta nothing. And a rust bucket full of junk parts. Beware.

I brought my car in for a standard oil change and check up. Despite its popularity in the…read morecommunity, they always schedule me quickly. They do great work, and respect my time when I choose to wait. When I've had issues, they are straightforward with me, but do not oversell. Thank you!

This was as pleasant an experience as could be for an unexpected car problem. An alert came on as…read morewe were coming home from the grocery store around 9PM on a Thursday night, indicating that the pressure in our tires were low. We got home and into the garage and then inspected the tires, and sure enough, there was a big nail embedded in one of them and it was already looking shlumpy (technical term). Luckily, Metro Motor Georgetown Exxon was still open, so we called them and they told us that, while the repair guy wasn't there anymore, we could bring in the car and leave it overnight. There are other garages in the area that technically let you do this, but they weren't still open with staff present and we didn't feel comfortable just leaving our car somewhere without talking to anybody or filling out paperwork. The only other option was to let the car sit overnight, during which time the tire would have gone totally flat, and then have it towed to a garage in the morning (we don't have a spare so joining Triple A and having them come provide flat tire service didn't seem like an option). So we were very lucky that this place was still open until 10 that evening. When we arrived we were able to park out front - though there weren't a ton of spaces left - I guess everyone else had the same idea we did. We went inside and the guy at the desk was helpful and said we could just leave our car and he would move it where they needed it. We filled out some really easy paperwork and left a key, then walked downhill to M St. and caught a bus home. This could have been a really nerve-wracking ordeal the next day, except that the garage called us first thing in the morning (I LOVE that they called us and we didn't have to call them). The guy who called said that in the case of a nail puncture he could just patch the tire for $35 instead of giving us a totally new tire. Which was very upstanding, because he could just as easily have replaced the tire and charged us more. We immediately got dressed and got an Uber to the general neighborhood of the garage and packed in some other activities - we dropped off a package at UPS, grabbed a quick bite at a local bakery, then went to the garage and our car was finished and waiting for us. It took about five minutes to go inside and pay, we got our key, no hastle, and drove our car right out of the parking lot and back home. Handled differently this experience could have been a stressful, disruptive, all-day ordeal. But Metro Motor Georgetown Exxon made it seamless and instead it felt like running a minor errand that barely took us out of our way.

Hakim was extremely professional, courteous and hard working. Dropping them sick beats while…read morechanging out my tires helped make this process incredibly smooth.

I'm sure this isn't the location, however, I visited the website the Thursday before the snow…read morestorm. I know we didn't get much but I work in Frederick MD. They came out to my workplace on Saturday morning at 11:30 and finished at 12:45. The young man who installed the tires could not have been more pleasant or polite! I haven't met anyone this nice in years. If that's the culture they create for their employees, Kudos to them. If it was just him they better give him a raise and bonus. I have spread this around to people I work with and know. What a great experience!!! Thank you "Roll Goodyear"