10/10, highly recommend. Ameer (the manager) and his team go above and beyond to answer questions…read moreand make sure you feel confident in the work being done. The pricing is worth the level of assurance I received, especially with the warranty and follow-up. I needed my vehicle turned around quickly, and they accommodated my timeline without cutting corners. What stood out most was that I never felt pressured at any point. Instead, they went out of their way in a respectful and professional manner to earn my business. As someone who usually wants a second opinion, I appreciated how they clearly explained what needed to be done, why, and showed proof of the work. They delivered exactly what I needed and got my vehicle back to me on time. I'll gladly continue to bring my business here moving forward.

I came to Car Doctor for a simple oil change, and this was my first time visiting -- I was honestly…read morevery impressed. The staff was incredibly attentive, honest, and welcoming from the start. Even though it's a smaller shop, they have a comfortable waiting area with free coffee, snacks, and water, which was a really nice touch. They took care of my oil change and filter without an appointment and finished in less than an hour and a half. What really stood out to me was their honesty and generosity -- they even told me my next oil change would be free, which I've never experienced before. I've been to dealerships and many other auto service places around the Washington area over the past 20 years, and I can truly say this level of service is rare. This was my first visit, but based on this experience, they've earned my five stars. I'll definitely be coming back and highly recommend them!

I had the alternator changed by Abu and his team on Sept. 18 2025…read more I had found myself stuck downtown DC and Abu picked up the phone around 9 pm!!! Not only that, they fixed my car the very next day so that I can return to Indiana. I was very pleased and highly recommend this business! Maciej

Amazing, fast, fair price. Would go back for tire issues in future. Recommend highly, I had a nail…read morein my tire and they patched

lol. No. So I had my…read morecar towed there because the engine gave out but the lights/ accessories were still on. They told me I needed to fix a rotted tube (valid). Oh, and that I also needed $2200 additional dollars of "work" the majority of which was new brake pads and rotors. When I asked how much of it was brake pads and roters, they said $1700 dollars. Also they told me the car was pulling HARD to the left. I had not experienced this symptom. If I take my hands OFF of the wheel while going forwards it drifts to the left..but I figured my tires needed rotating and an alignment. They were very very insistent about trying to sell me BOTH brake pads and rotors. I asked if I could just break pads. They said no. Keep in mind I brought my car in because I had an ENGINE problem. Not a brake problem. When I called back the next day, all of a sudden it was $1400 dollars to do the work they recommended. $900 of which was brake pads and rotors. I told them I needed to think about it. In the end, I said I would just pay for the work already done and pick up the car. They said "they turned off all of the dashboard lights" . When I got there, the mechanic that tested the car said that "it wasn't hard, but the car pulled the left and he never experienced that before" Uh huh. Sure. They didn't mention at all the original problem, and why the engine might be shutting down while it was on. Luckily repairing the hose seemed to fix that. By that time I was ready to just leave. When I actually turned the car in, the low air pressure light was on for the tire. So they indeed had not "turned off all the lights" nor done me the courtesy of filling up my tires after charging $230 just to DIAGNOSE the car. There was an additional charge for the labor for the rotted hose. The total I paid was around $350. And get this. When I went home, bought an air compressor, fills up the tire, the drift to the left STOPPED. These people were about to try to charge me $1700 for a symptom that could be fixed with $2.00 worth of air. Do not come here.

Bottomline Upfront: although local and extremely convenient, I will never return…read more (1) Josh sold me on a quick turnaround (to evaluate/diagnosis) but failed to keep his commitment with the time. My vehicle was only evaluated once I said I was coming back to get it (because they had yet to perform the diagnosis and at that point, I made an appointment elsewhere). And I understand work may back-up, but a phone call or a text with some update ("we didn't get to you yet but...") would speak to a level of customer service this location is not yet ready to offer. (2) When I did get the diagnosis, it was wrong. (3) No consideration at all on doing even a small thing to perhaps earn my business. When I dropped off the car, the low tire pressure light was illuminated. Simply putting air in my tire would have been a SMALL step towards customer service; and although I would never pay the ridiculous (and wrong!) estimate to fix the initial problem, something like putting air in a tire would've gone a long way. My 2016 Infiniti suddenly stopped shifting into 3rd gear. Not wanting to attempt to drive further than necessary, I called this location. I spoke with Josh who said they could take a look at the car that day or the next morning ("at the latest"). I called about 3 hours later to check on the vehicle; Josh said they couldn't get to it until the next morning. The next day, Saturday, I called a few hours after they opened (at 11a). This time, Mike said they still had not looked at the car. I decided to go get the car and arrange to have it sent to the dealer. At that news, Mike said he would call me 2 hours later. He did. They also sent me a text with their findings: car needed a new transmission based on the code they pulled after connecting the car to the computer. Note: there were no "check engine" light on. The estimated repair was $11k. The diagnostic process was just over $200.00. When I picked up the car, Mike said that he knew the check engine light was not on when I dropped the vehicle off but that it was now illuminated because of their investigative work. When I dropped off the car, the tire pressure light (only) was illuminated. It's cold, I knew I needed to add air to one tire. The check engine light was NOT on but the tire pressure light was...did they confuse the two? I then had the vehicle towed to the dealership. The diagnosis was different. The transmission valve required replacement; not an entire new transmission. Still a pricey job but SIGNIFICANTLY less than the $11k quote from Nielsen's. Additionally, the dealer found that my tire light was on because of a slow leak in the tire - they plugged it at no charge. Significant difference in customer service...today, even the most basic businesses' do things to give the customer a decent experience (ie., wash the car; fill window washer fluid; check/correct tire pressure). This place did the absolute bare minimum AND got the diagnosis wrong. Beware.

I'm staying around the corner for a month. This morning my car wouldn't start. Thought maybe I'd…read moreleft a light on and the battery died, but didn't know anyone in the neighborhood who could help me jump it. Walked to Metro Motor and the gentleman there was nice enough to loan me the battery charger/jumper thingy. I went back to my car and realized the problem was that the battery was simply loose. I tightened it by hand and got the car started. While returning the charger, the same guy told me I should bring it in for them to tighten it with a wrench to make sure it didn't jar loose again. I did so. It only took a minute, and they didn't charge me. Exceptionally friendly service. Much appreciated, guys!

I cant praise the guys at Metro Motors Shell enough . We arrived in DC Saturday night . The check…read moreengine light came on and my car was sputtering and coughing with no power. I called MM first thing Monday morning and explained our situation . We were scheduled to leave the next morning. We took the vehicle and dropped it off . A couple of hours later I recieved a message stating exactly what the prpblem was, and the repair costs . The ignition control model had failed . I gave the go ahead to make the repair . A couple of hours later I got a message saying the car was ready to be picked up. Everyone there were courtious and knowledgeable. I was impressed by their professionalism and the fact that they put our needs first , to get us back on the road . Highly reccomend. Kudos Metro Motors , you are my heroes .

I tell you the sales people in this store are rude and just never seem to care with questions. I…read moretried to deal with it and over look this issue, but I will never purchase goods from inside only gas's paying at the pump. The nerve of them.

Offer air with gauge but there is no gauge and they won't put up a sign to say the gauge is broken…read more Rip off all the way.

These guys know their cars. Greg helped my son (living in Texas) diagnose a problem with his car…read morejust by hearing what the car was doing. The diagnostics the tech ran at the shop confirmed Greg's suspicions. Experience speaks volumes.

A big shout out to Charlie and Rick at J and F motors. I brought my wife's Mercedes-Benz in for a…read moresqueak in the rear axle and they quickly diagnose the problem for free. That's right they did not charge me but advised me to take it back to the Mercedes-Benz dealer who had done some recent work as they were still responsible. I will be taking the car here from now on. Really top quality work and very quick turnaround. Also great communications. Looking forward to dealing with them in the future thank you, Charlie and Rick!

I had such a great experience here and had to share. I came in needing my brake pads and rotors…read morereplaced and decided to get my car detailed as well. From start to finish, they were amazing. So incredibly kind, honest, and took the time to explain everything clearly so I understood what was being done. It's not always easy finding a place you can trust with car repairs, but they made the whole process feel comfortable and stress-free. The pricing was fantastic (especially for the area), and the detailing job was fantastic. my car genuinely looks and feels brand new inside and out. You can tell they really care about their customers and take pride in their work. I'll definitely be coming back and recommending them to others!

This past Saturday I called Nepar Auto last minute and asked if they had any availability for…read moreinterior and exterior auto detailing. I was looking for a thorough job and while I didn't give much notice, the team at Nepar was incredibly accommodating and found time for me and my car. They completely outdid the detailing, shampooing the carpet and seats, while buffing out every blemish one could see on my white Honda Civic. All this for an incredibly reasonable price compared to some of the other local spots, I know I'll be back as soon as I need to be.

The Mobile Mechanic is great. I had them do a pre-purchase inspection. He responded pretty much…read moreimmediately and was able to schedule the inspection the next day. After the inspection, he sent me several photos and explained what he saw. He even gave great advice on how to negotiate with the dealership. I will definitely call them the next time I need any service.

Mobile mechanic was hired to inspect a vehicle up for auction online. The response was very fast…read moreand flexible on schedule. HOWEVER, the shining review given was very erroneous. I was told it was in great condition. I purchased the vehicle and after taking delivery, the local Lexus shop in my town put it up on the rack and showed a lot of rust, and virtually all after market parts throughout. What did I get from the inspection I paid for? Fast lotta nothing. And a rust bucket full of junk parts. Beware.

I brought my car in for a standard oil change and check up. Despite its popularity in the…read morecommunity, they always schedule me quickly. They do great work, and respect my time when I choose to wait. When I've had issues, they are straightforward with me, but do not oversell. Thank you!

This was as pleasant an experience as could be for an unexpected car problem. An alert came on as…read morewe were coming home from the grocery store around 9PM on a Thursday night, indicating that the pressure in our tires were low. We got home and into the garage and then inspected the tires, and sure enough, there was a big nail embedded in one of them and it was already looking shlumpy (technical term). Luckily, Metro Motor Georgetown Exxon was still open, so we called them and they told us that, while the repair guy wasn't there anymore, we could bring in the car and leave it overnight. There are other garages in the area that technically let you do this, but they weren't still open with staff present and we didn't feel comfortable just leaving our car somewhere without talking to anybody or filling out paperwork. The only other option was to let the car sit overnight, during which time the tire would have gone totally flat, and then have it towed to a garage in the morning (we don't have a spare so joining Triple A and having them come provide flat tire service didn't seem like an option). So we were very lucky that this place was still open until 10 that evening. When we arrived we were able to park out front - though there weren't a ton of spaces left - I guess everyone else had the same idea we did. We went inside and the guy at the desk was helpful and said we could just leave our car and he would move it where they needed it. We filled out some really easy paperwork and left a key, then walked downhill to M St. and caught a bus home. This could have been a really nerve-wracking ordeal the next day, except that the garage called us first thing in the morning (I LOVE that they called us and we didn't have to call them). The guy who called said that in the case of a nail puncture he could just patch the tire for $35 instead of giving us a totally new tire. Which was very upstanding, because he could just as easily have replaced the tire and charged us more. We immediately got dressed and got an Uber to the general neighborhood of the garage and packed in some other activities - we dropped off a package at UPS, grabbed a quick bite at a local bakery, then went to the garage and our car was finished and waiting for us. It took about five minutes to go inside and pay, we got our key, no hastle, and drove our car right out of the parking lot and back home. Handled differently this experience could have been a stressful, disruptive, all-day ordeal. But Metro Motor Georgetown Exxon made it seamless and instead it felt like running a minor errand that barely took us out of our way.

Submit a request for an estimate - Ricky replied quickly and was there the next day. He repaired a…read morepretty big scratch and a slight dent, and a spot on the wing as well. He was on time, communicative, and the price was fair for the work completed. Thanks again!

They were supposed to fix my car but ghosted me.They were quick to respond and provided a quote…read moreright away, which I appreciated. When it came time to schedule the appointment, they said they would call me on the agreed-upon day (Friday) to confirm and come out. Unfortunately, they never called or showed up. I've never been ghosted by a business I had plans with before, but I took it as a sign to move on and work with someone else instead.