I've canceled my account due to poor and predatory business practices and they REFUSE to stop billing me. I have no contact with them. They hope to bully money out of disabled, seniors. Disgusting. read more

VIVINT?! You have sales reps canvassing neighborhoods at 9pm at night? Who in their right mind would think this was okay?! Not only did your rep knock loudly, but rang the doorbell twice before I could get to the door, 5 feet away. Come on. read more

I have been a customer for 7 years and communicating with customer service has been my worst nightmare. They are untrained and poor understanding of the English language. But what got me to the point of considering dumping them was a referral that resulted in a large sale to them and having Vivint tell me because there was not a code generated by myself and the salesman who sold them the system, I am not able to get any referral fee.( $200 credit on service). Furthermore, there is nothing stated on their website for referral protocols. I had the reference number of the sale, name and address of the customer who purchased on my recommendation. Its a very competitive arena for home security and this is not the way to keep loyal customers read more

He showed up without a mask and ruined 5 custom built doors with french locks. After he left, I couldn't lock my doors since he installed the sensors in the doors.They will drill holes in your walls for the wiring. Thankfully the corporate was willing to pay for the repairs but it was such a hassle and I had to waste so much time and take days off from work to get it repaired. The Technician said he has been doing this for 2 years and has never seen a custom door like ours. read more

lies, lies, lies!!! attn evry single person or company who has been in a situation to where you need a trusted security service, this is not the company to go with!! the only thing valied is what goes into their pockets at the end of their day!!l they do not care if they swindled or tricked you into signing contracts that you were unaware of even signing!! not to mention they have no intention or interest in listening to your side after you know darn well they are wrong!! instead, they will offer you a measly small amount off of a bill you never have seen nor agreed to whatsoever!! they also do no care about your wellbeing or if you feel safe or even if their own old software works or not, they will install it anyway and then nevere own up that it never worked in the first place!! overpaying for a product that never worked in the first place plus the lies... oh my goodness the lies are endless!!! i strongly urge every one to stear clear of this company and stay away from advantages they will take from your individual and person situation like they did to me and my family in one of our most vulnerable times of need !! i urge you all to look up all of the bad publicity, leagal stuff they have been through and are still going through!!! they are not going to take advantage of good people in colorado unless we let them!! they took advantage of a situation that was really bad believe me when im telling you that they are not up front about anything anf will send you down rabbit holes!! stay away from this company!! there system is trash!! read more

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HUGE waste of time. We've had Vivint for a few months now for our home and it was okay at first.. until it was not. We started having many issues with the system such as it disarmed by itself when we weren't home, failed to capture 2 separate occasions where there was thieves stealing things from our neighbor's cars, and didn't record loud sounds like gunshots which we also heard. We had an occasion yesterday where there was a large sound almost like an explosion and the camera outside failed to capture it or at least let me review video playback. I tried seeing why it wasn't working or saving videos and it turned out my smart drive wasn't even connected or working AT ALL. It kept flashing blue/green at first, I googled what that was and how to fix it myself. Tried doing it but to no avail. Then I contacted tech support this morning, they tried rebooting the smart drive, giving me tips on what to do, restarting my wifi, logging in and out of the Vivint app, and finally... no solution. They offered to replace the Smart Drive equipment for a "small" price of $4.95 and they said it would be coming in 7-10 days. To my surprise, they also told me the Vivint cameras weren't designed to record motion or cars, only people. This was really concerning for me as most car thieves show up in CARS at night and swiftly steal whatever they need to. So if it doesn't happen to record a person in whatever unfortunate situation you are in, too bad for you. We had Ring and ADT before but poor choices caused us to switch to this unfortunate fraud of a company. Will be switching back. 0/10 don't recommend and if i were you, i'd save my time and money before doing anything silly with them. read more

Poor Business practices. This is an alarm company that cannot guarantee its services or its equipment. These salespeople practice unethical means to get contracts signed and never follow up as said. You can never get customer support long wait times and if you do it is over sea's when you request to speak with someone in the US it doesn't happen though Vivint is based out of Utah. Have complaints about their business practices, especially when it deals with my safety. They are an alarm service you cannot reach when the equipment is not working very reassuring to me. You buy an alarm to know your house and family are safe, well think again. Not with the Vivant alarm system or its support team working . I have spent over six hours on the phone not getting anything done. No one could answer a question to get me to help most of my conversation was with the Philippines, yet a Utah-based company how American. The owners are Todd Pedersen · Keith Nellesen who send out there manipulating salesman with fraudulent claims. There is no way to reach corporate headquarters oh 6lets make it 7 hours on the phone you can even reach anyone to cancel read more

I called in August of 2024 to cancel my acct and I was told that it would be canceled August 19th I am still being charged for my acct and told I cannot cancel until the payment of $234 is taken care of which these charges are from the last bill and technician fee complete fine but I am asking for my account to be canceled and to have a final bill sent to my address and I'm being told I cannot do that, I'm sorry I don't just have money to make a payment for a bill I have not even seen and I shouldn't be charged for a full month of August since I did not have services and yet you're "crediting" my acct when I have the equipment in a box in my garage and it has not been used since August 19th! I WILL NOT refer friends family coworkers or even my worst enemy to this company EVER!!! I have never had issues with receiving a final bill and having my account canceled without making payment Joyce (Supervisor) Badge 9025437 who was no help at all and would not help take care of the situation! It's so unfortunate that companies exist like this and continue to charge customers for services that aren't even connected and or being used! read more

Aggressive door to door soliciting! Reading the reviews it is obvious this is how they train their salespeople. Be aggressive, disrespectful of the time of day, and the non soliciting Colorado law. We have 2 non soliciting signs and the salesperson knocked 13 times Aggressively.....3 times in a row. Scared my kids. Not quality business practice...so I can only imagine the product and service issues. Call your local police or they will be in your neighborhood for over a week. read more

The worst and heinous customer service I have ever experienced! They give you the run around, never email you back and never return phone calls after numerous attempts to get in touch with a department. They send surveys which I take and give them all a zero and never hear back from them! They really care about their customers ---insert sarcasm! Do not go with this company. They will not let you out of the contract even though no where in their contract does it say you can't cancel. Worst security company I have ever dealt with! I don't write many reviews but buyer beware DO NOT CHOSE VIVINT! Thank you Vivint Social Media for being useless! I cannot stress enough keep clear of this business! read more

bsolutely terrible company that will not let you cancel your account. We submitted our cancellation request on October 20,2022 after fulfilling our contract. We emailed the cancellation request to them per the customer service reps directions, we were told that we would have our service cancelled. I called several times over the last 6 months just to be told "we already received your cancellation request and it will processed in 3 to 5 days. After I called in February the customer service rep informed me we would receive a reimbursement for any monthly charges since they cancellation was requested. They are unprofessional and if you call them and just want your cancellation processed which is supposed to be really easy within 3 to 5 business days, it's like pulling teeth with the rudest customer service reps you will ever find. Please never use this company or even consider it. They just want your money and don't care about you as a customer. After 6 months of our cancellation being processed we still are being charged and our account has not been canceled. I haven't had such poor experience with fake promises in a really long time. read more

Ignored no soliciting signs, they are very fast talkers, insulted our neighbors as terrible people, said they had 50 people in the neighborhood signed up already which was a flat out lie. When we said no, suddenly their demeanor changed and they asked if we know any nice people. Next time I'm calling the police. They broke city laws for sure. read more

Beware of Vivint - DONT SIGN UP - Worst service ever, they will con and trick you into a contract in which if you cancel you have to pay for the entire equipment cost. The Sales reps will promise you verbally that it's 1 month trial period and then trick you to sign the paperwork with only 3 days trial period. The sales rep also promised to be that the nest thermostat will be installed at a free cost and with the same service fee, when I try to call the vivnt customer support they say the nest is not included in my account. THE WORST SALES REP TEAM EVER; THEY WILL KEEP ON FORCING YOU TO SIGNUP THE SAME DAY, SO THAT THE SERVICE IS FORCED UPON YOU. DONT LET THEM ENTER YOUR HOUSE. THEY WILL TAKE 3-4 HOURS OF YOUR TIME. EVEN IF YOU DECIDE to go ahead with them do not let them install the same day, Their install team worked on my house late in the night around 11:30 PM to 12:30 PM. Dont let them do that, give your self a couple of days to decide. Equipment cost for me is 3700$(1 panel, 2 outdoor cameras, 1 main door lock, 3 door sensors, 2 smoke dectors, 2 glass break sensors) DEVICES THAT THEY OFFER ARE TOO EXPENSIVE as compared to other providers just to give you an idea one of their camera is 400$ whereas other providers youll get it for 120-150$ max. Also, to install all the devices they will drill holes in your house. When you call customer support there are long wait times atleast 30-40 mins. I AM CHECKING IF I CAN PURSUE LEGAL ACTION AGAINST the COMPANY. read more

SHADY!!! Super shady company!! Shady salespeople and shady customer service!! I've had nothing but issues with Vivint from day 1. The technician that installed my cameras absolutely destroyed the walls of my brand new house. My system also hasn't been working properly since it was installed... cameras frequently going offline, unable to pull up camera feed from my phone, the list goes on. Multiple technicians have been to my home to try to fix it and it's not any better. I was told I had a 30 day money back guarantee- but when it comes to actually returning it- NOPE. I owe the whole cost of the system and 50% of the service fees for the "contract" period- when I was also told it was month to month and not on contract LOL. What a joke. Save your time and money and go with another company for home security! read more

Vivint - Vivint installation - Security Systems Near Me - Denver, Colorado

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Stay away from these people, I'm telling you they will make your life a living hell. Aside from the fact the service is subpar, they are rip off artists. I tried to cancel back in May and the guy I talked to made a deal of $19.99 a month. Three months later I gat charged $109 ($49 overcharged). I have now been dealing with these people for three weeks trying to get my money back for the overcharge, and they keep running me around in circles. Now they are trying to charge me again when they have yet to give me back the money they owe me. Three weeks and counting and they still have not resolved the issue they created. I can not stress this enough, DO NOT USE THIS COMPANY!!!!!!!!!!! There are much better security services. read more

After CONTACTING the company they said it was not their problem corporate monkey. Never worked in the field just keep crushing those pennies. read more

I wouldn't recommend becoming a customer with Vivint. They have not kept their word and this whole install process has been a hassle. I wanted to cancel my service within the trial period and when I spoke with the rep Ricky and the call center associate, they both said that they would be able to get my issue resolve and to give them a couple days and someone will call with what I would need to do next. This occurred on August 23rd and its now Sept. 1st and still nothing from them. Now they're trying to charge me a cancellation fee. DO NOT SIGN UP WITH VIVINT. THIS HAS BEEN THE WORST CUSTOMER SERVICE EXPERIENCE I HAVE EVER ENCOUNTERED. Shame on you guys for doing your customers this way. I guess as long as you've made your money nothing else matters. If I could give 0 stars I would because the way that is situation is being handled is shameful! read more

Vivint promises thing they can't deliver had the system since June and have had nothing but problems the system constantly resets its self and the cameras go off line constantly and we tried to pay our bill and that is a living nightmare we also tries to get the service canceled and told us that we are locked in to a 16 month contact and never told us that and if we want to cancel the service we would have to pay all of the money that we would have passed through those months as well as the remaining balance for the equipment which we don't want in the first place that's why we are canceling it the first place. So if they come knoken on your door tell them to go take a hicke. read more

The worst security system of ALL. The app worked fine and then it didn't. For 2 months now almost daily when we open the app on either of our phones, there is a black screen and no access to the security system, the cameras, and no ability to fix it. It either has to be uninstalled and reinstalled or customer service has to be called. I Can Only Imagine what would happen if there was an intruder. The first time this happened we were out of state. I was beyond frustrated! I wish we had stayed with Brinks or ADT or any of the companies we had in the last 20 years. The system is based on a great idea that apparently the company has not learned to implement. Either their system ischeap or the technology has not been well thought out and put together. Also leaving reviews with BBB and next door and any other site I can find. read more

I have been a customer for a little over two years. This security system is the worst I have ever had. This companies customer service is atrocious. Do not get their security system! read more

The day Vivint was to install our security system, they attempted to start at 9pm the night of the sale as our 8 month old daughter was sleeping. We declined and asked if they would return the next day. The sales person, Kris, then pushed for the morning. We told Kris we would not be available until the afternoon, since my wife works half days and I work full time. They agreed but with some protest thinking we would backout before install. Phil, the technician, showed up before the afternoon and started the work unsupervised and unauthorized. During that time the technician left our garage door open and unattended allowing for over $4,000 worth of bikes to be stolen. After Phil's gross negligence, rather than make us whole, Vivint proceeded to tell us there was nothing they could do except to reduce the monthly cost for the security service for the first three months--totaling only $80 in promotional savings. Removing the system took several weeks as we did not want the original technician anywhere near our house. Over that time Vivint continued to try to push us to keep their system. Never have I nor my wife felt more exploited, bullied, and violated by a professional organization. I would not recommend using this company's services as they refuse to stand behind their responsibility and accountability. read more

As bad as my call yesterday way, the person I talked to (regarding the same exact issue) was awesome and put in an order to replace the defective lock and was uber-friendly and helpful. The only reason I didnt put 5 stars is the install isnt until this weekend and wont be able to tell if the new product will work or not. Sometimes you get really bad service reps and sometimes you get really good ones. My review yesterday was reflective of the bad one and wanted to be transparent and reflect the fact that I received what I feel was solid customer service with my call today. read more

I have heard and read many negative things about this company but recently I decided to give them a chance and I now agree with all the things I've read. This is NOT a good company and I've advise against using them, they are very rude and hostile with customers, it's seriously concerning that behavior is even allowed. I made an inquiry online, while I was at work and figured they'd call but not every ten minutes for the entire day, I ended up blocking their number after about the 5th time. I unblocked their number the following day as I did want to inquire still. I didn't get their first two calls but they were calling every two hours at this point, finally I had a moment to answer and I let the rep know I was no longer interested. I stated their calls were honestly just too much. His response was "if I were you I'd never inquire about anything online again." I said I inquired but didn't expect to be harassed! He continued calling me down. At this point I was hanging up and could still hear him going on and on. I got in touch with their corporate, the fact that you can clearly tell they didn't read the email I sent was comical. Their response was to get in touch giving my code word, I stated I was NOT a customer but someone who was considering them and no longer am due to how bad their customer service was. If someone inquires about a company online it's respectful to give them at least a day between calls. They want information but people have lives too. read more

I have had vivint since about July and since then nothing but issues. The system resets, the key pad doesn't work properly and paying the bill on the equipment is a nightmare. I just called to cancel my service and got the run around by the 1st guy and then the supervisor I spoke to, Was no help. We spent over an hour on hold wait for the supervisor and then was told we couldn't cancel the service unless we paid the rest of the total amount on the equipment and the supposed contract time on the service. I was never told that I was under contract. They told me I could cancel any time I wanted but I was not told that I'd had to pay for it. I DO NOT recommend Vivint security system read more

terrible company responded to a ad on indeed for a sales position selling security systems excepted a interview invite via zoom was informed the job was for solar systems checked the vivint solar system website and it said all solar sales was strictly on line sales that says enough read more

WORST COMPANY EVER! Do not purchase a system with them whatever you do. Ask anyone else for home security, your neighbor's angry dog, the crazy guy down the street with a shotgun, just not them. They have been the absolute worst company to deal with from the time I became a customer, to the time my equipment broke, to the time I had to pay over $800 just to cancel my service. That's after 3 years. They sign you up for a contract making you think it's only for the equipment financing, but it turns out it's for the service, as well, and if you move and can't use their crappy equipment or service at your new home, you get to pay out the remainder of the contract. What a standup company! read more

DO NOT USE THIS COMPANY. The sales teams uses sale tactics without telling the whole story. Our sales person was Dan. I wish we could of cancelled our trial due to how horrible this company is. They falsely stated we were "a marketing house" and would get amazing discounts for the alarm system. They never were honest about the finances. We called the customer service and they stated they would extend the trial period to cancel. Then when we called to cancel due to the lies the salesman Dan told u, they stated they didn't have record of our previous call and we are now stuck with this system for 5 years. The sales person Dan said we had to be flexible for equipment Install and they installed our system at 10pm. We thought it was mandatory and we had no choice, just turns out this company of awful and does not care about its customers. Also when the salesman Dan stated he would come by the next day to make sure our system was working, he no showed/ghosted us after confirming he would be there in 10min. Customer service won't give us any answers and keeps stating to call our sales rep. I have never worked with a company this horrible. I wish we never choose this alarm system. read more

DO NOT USE THIS COMPANY! It's like selling your soul to the devil! 5-year contract, even in a global pandemic, they offer no help other than 2 months of payment reduction. They will "let you out" of your contract if you just pay it off, for services not rendered! Ridiculous! They talk in circles and are not helpful, buy your own system, do read more

This company is predatory. The salesman parked in our kitchen and refused to leave until my wife signed some deal. He made false promises of a 30 day free trial period and compensatory gifts. Lied about several aspects of our lives and circumstances to reduce price to lock us into a 60 month contract. We tried to cut the cord after 6 days, during COVID-19 pandemic, for reasons related to remote work, and huge drain on WiFi speeds, and they want 3K to get out of the bill. We've had to cancel credit cards, re schedule all automatic bill pay, and spent at least 8 hours on the phone with Vivint "customer satisfaction managers" trying to save our souls. Watch out for these guys!!! Wolves in sheeps' clothing. read more

Wow! I wish I had looked at these reviews before I signed a 5 year contract with this company! I was actually coming on to leave a review of my own... a bad one. I have had issue after issue after issue with this company. From faulty technology, tons of false alarms, a blaring alarm that terrifies my dog, etc, etc. I finally couldn't take it anymore and tried to cancel. But, guess what?? I signed a contract so TOO BAD. I am stuck with a shitty service for 3-4 more years!! A system with an alarm that is faulty and a sound that is emotionally abusive to my dog. There is no such thing as cancelling. Even though the service doesn't work for us at all! read more

Always have problems with one camera. I do what they tell you to do and it doesn't work to reboot camera. You have to be home to fix problem. When gone then camera is offline and you can't view. You have to be home to unplug camera and then plug it back in. That's what you have to do. A lot of good a camera is if you can't see what's going on when your away. They then blame it on my equipment not theirs. But, they will try to sell you something else. Their app doesn't coincide with the main pad in the house. read more

I purchased some cameras and monitor and set up to have them come out and install I was told the installation would be $99 and $49 a month upon asking if there was any other fees the sales rep told me no. I made it very clear to the him i had two cameras & questioned if there was any extra fees and he assured me that I would only be paying the $99 installation .Day of installation the technician approaches me never introduces himself, and when I say let me grab the cameras questions I'm installing cameras first off why would the company send some technician out to my house with no acknowledgment of what he's doing !Then proceeds to tell me what you know it's gonna be $390. why that was never disclosed, he said, how do you think I'm supposed to get paid??!! Excuse me. I feel like I'm being scammed now !I called the 800 number and finally get somebody and rudely "aaron" tells me they're not gonna do anything different for you. They're waiving the $99 installation fee so now I'm confused I was only told that there was $99 installation fee but if that's being waived, why am I still paying 290? proceed to tell him I don't trust him I actually felt super uncomfortable with him in my home. He questioned where I got the cameras from and was very awkward. I didn't feel safe with this technician in my house especially because all of a sudden there's new never disclosed cost! I made him leave. Mind you I took off of work and waited two weeks for this installation upon speaking to Supervisor. The only compensation they offered was $10 off a month service charge, but then tells me it is 150 per camera to be installed that was never disclosed so unprofessional. When I asked if it would be 300 even she then tells me there's tax I work in the service industry. I don't understand how you can tax a service ! I've never heard of taxing services! .I am so disappointed with this company I feel like fro to m the beginning I was misled and deceived by the whole company! from the sales person misleading me to feeling super uncomfortable by the creepy demeanor and disrespectful technician to the supervisor only trying to compensate me with a $10 off a month on my bill as a whole this company's completely unprofessional, horrible customer service read more

I had Vivint Alarm and finally manged to finished contract. Very difficult to cancel, even when your term is up. ABSOLUTELY HORRIBLE CUSTOMER SERVICE. BEWARE!!! read more

This company is set up to take advantage of elderly customers. My Grandparents used the service and when they made the move to a retirement community Vivint continued to try to collect from them despite the lack of contractual obligation. We have made multiple attempts to work with this company but they refuse to even speak with us. We will be filing legal action if necessary because it is not okay to treat customers like that, especially loyal ones--many years. My Grandparents are not the complaining type but feel obligated to warn other people don't use this company. read more

This company will promise you so much and do anything to make a sale. Then not follow through. Then when you have to call to get what you are paying for you get to deal with THE worst costumer service of any company I've ever dealt with, that's saying a lot. The actual product is very good and is something I was in the market for, since we had a car stolen a few months ago. Unfortunately the product is not backed by a reliable company. The people who take any costumer calls sounds like robots that have been poorly manufactured. They will then send you from one department to another until you are so disturbed that you don't know where to go. And in the end, no help at all. Please please please, if costumer service Is important to you when you purchase very expensive equipment do not go with Vivint. You will not be happy. So much more to this and would be happy to give details. Please also look up their reviews, they speak volumes. I wish I had time to do this before I made a huge mistake. I will be reminded of my mistake every day and this is a valuable lesson learned. Do not trust pushy, pushy, lying door to door salesman. read more

Not surprised to see 1.5 stars. I had a very pushy salesman talk me into a system when we first moved to Denver. Now, four years later, they want to charge me $800 to cancel the service. We are not even living at that address anymore. Not only that, there were outages all the time and the sensor covers have to be stuck back on constantly unless you wanna hear a little alarm going off all night. read more

Our neighborhood has been getting hit by a bunch of hooligans lately, which you'd think would make me want to get some security cameras. Problem is, the hooligans are actually door-to-door solicitors for Vivint. Not only do they blatantly disregard the "No Soliciting" signs on my and my neighbors' doors, then they refuse to take "No thank you" or, "I'm not interested" as an answer. Worse yet, they keep trying to sell me a security system when they had to ring my Ring doorbell (hint: it has a f*^%ing camera) and after I point out the other cameras I have around the house. If you're going to bother me at my house by trying to sell me shit I don't need after I told you I don't want it, least ya'll can do is send Snoop Dog down here with a sack full of weed to sweeten the deal, not some snooty 20 year old who either can't read or just doesn't give a damn. Read me loud and clear here, Vivant: I will NEVER buy one of your products now. Way to shoot yourselves in the foot. Just plain rude on your part. read more

I have had Vivint for over 6 years and am so pissed! I was on the phone for 1 1/2 hours with them yesterday and neither supervisors listened to my concerns. In fact the 1st one hung up on me (Chandler). I talked to Haddie and she was empathetic but did not listen to my concerns. Today I talked with Dave and once again these people have the skill set of a knat! 1 I moved to Carbondale Colorado which - you can move to another location with Vivint but they have no license for new customers (so none of my neighbors can get Vivint) 2 it takes 2-3 weeks to get a tech to my area because they are not in my area (Glenwood Springs to Aspen) 3 their customer service is crap and just want to keep locking you into a longer contract. 4 I have had the same equipment in 3 houses and if I am paying all this money they should upgrade as apart of my package (not spend more money on new technologies) The supervisors would not let me talk to their managers. I would NOT recommend this service if you live in a rural area!!!! read more

These guys come by our house every 6 months. They act super friendly, but also ask many questions about our house. Like they are trying to get information from us. I basically have to slam the door in their face to get them to leave. read more

Vivint is the worst security company by far. They are nothing more than a scam where they try to lock you into a contract. The product is junk, and will never work properly after installation. They offer free service visits in the first 4 months following installation, and then you are on your own. All of the features they have, when working, are so delayed that by the time the video pops up with someone at your doorbell, the person is already gone. This is the worst experience I have had to endure ever as a home owner. Its constant issues, with a constant F you from their customer service. Everything about Vivint from the top down is bottom of the barrel. read more