David in service dept is a liar and a fraud. Came in with 89% oil life exact after oil change he…read moresaid it was at 70%, and lied about metal shavings in my oil.

They do not stand by their product nor does thier "care plans" cover anything. Do NOT purchase…read moreanyhere!

This review is only for their service department, as I did not purchase my Tahoe from them…read more First off, it was a breeze setting up the appointment. I thought I was going to get a hard time because we purchased the vehicle somewhere else, out of town. I used the app to do so. We showed up a few minutes early, and were "checked in" right away. It's a 4 month old truck, so it was free oil change, tire rotation, and a complimentary wash. We are in and out in less than 2 hours. Customer service was great, both from the person that greeted us first, to the cashier. Overall, a great experience.

This has to be the most unprofessional car dealership ever, like actually a joke. when I first got…read morehere FOR AN APPOINTMENT, the service crew had me waiting for thirty minutes and told me they were busy twice while they proceeded to attend to other customers. When I came to pay for a company veichle with a company card they could not accept it while the payment was coming from Bank of America. The service people were completely unqualified, rude, and flat out not helpful for quite literally any situation. I am ashamed to own a Chevy right now, this business is a disgrace to the franchise, absolutely horrible.

My car decided to stop working on the interstate. I had it towed to a mechanic who said he fixed it…read moreonly to have it do the exact same thing after not even ten minutes of driving. I then had it towed to another mechanic that I chose based on their excellent ratings. That mechanic ended up informing me that the problem with my car is covered by Ford and I needed to have it towed to the dealership. That leads us here - Shamaley Ford. Alissa was my service advisor and she was great - she even offered to keep in touch with me through text on her personal phone since she may not be by the business phone all the time. They got my car fixed, covered by a two-year/unlimited mile warranty, and I finally got to make the rest of my trip. The one thing I would say is for the people in the service department to maybe communicate better with one another. I had a guy call me a couple times saying/asking things that contradicted what I had already been told which made me nervous/stress about what was actually going on with my car - in an already stressful situation.

Had a tire rotation and oil changed extremely reasonable price they came to my house picked up my…read morevehicle bring it back. They're very courteous and was very professional. I highly recommend this company.

very bad service, I bought a car in this place and in less…read morethan 1 week i spent over $3,000 in repairs yes i understand this is the risk of buying a used car but it is not right to sell something that is not in good condition. something that was only temporarily fix to get it out the lot.

We made two appointments to have me and my wife picked up so we could look at cars. The…read morerepresentative never showed or called.We wasted our time! El Paso dealerships are terrible. We will be dealing with Dallas enough of this crap. Don't waste your time.

worst mistake i ever made was going into this dealership. they never answer calls, never return…read morecalls, and never solve any issues. WORST DEALERSHIP IN EP

I purchase a 1500 Ram from this dealership in June of 2025. It took them 6 months to get my…read moreregistration to me. Every time I called, they would say that it was on the way or directly blamed the DMV. I finally got it but they had only given me one year of registration when they charged me for two years. After bringing it to their attention, they promised that they would refund me the funds I paid for the second year of registration. Well once again, it's been more than two months and I've yet to receive my credit. They keep promising me that they will refund me but nothing gets done. They are a bunch of liars making excuses for each other! I will never do business with Viva Dodge of El Paso on Gateway East again and encourage any one thinking about buying a vehicle to go to another dealership. Xavier Campos

They have been here for decades, why are there not more reviews (less than 100 right now)?! They…read morereset it and start over, straight thieves, beware. Payed thousands and got my ride back in worst shape than what it was in and problem was not solved. I needed work and my girl was pregnant at the time. I drive for a living and I hope to save others from this nightmare!

I bought my son a brand new Kia from Petra Kia (Las Cruces) last year. He was told he could take it…read moreto the El Paso Kia dealer for services. Somehow every time he goes, they give him some BS answer and give him a hard time getting his services done. Bottomline, 1 star. I would avoid this place for their poor services.

Avoid This Dealership at All Costs - A Nightmare Experience with the Kia EV9 Purchase!…read more I don't even know where to begin with how horrendous my entire experience has been through this dealership. After multiple failed attempts to buy from local Phoenix dealerships, I vented my frustrations on the Facebook Kia EV9 USA Owners page. That's when I was contacted by Isaiah Reed, a salesperson who claimed to be a reputable dealer and promised me a smooth, remote purchase experience. At first, his communication was a breath of fresh air compared to the nightmare I had encountered with Phoenix dealers. Boy, was I wrong to believe that things were finally turning around. The dealership completely misquoted my purchase / finance terms, at least 3 times... Then they miscalculated the county taxes, and then put me in a position where I had pay the difference of around $1,800 out of pocket, or my financing terms would change yet again. It gets worse -- they didn't disclose that a mobile charger wasn't included with the vehicle. When I complained, they provided one, but that was only after I had to put repeated pressure on them. As if that wasn't bad enough, the vehicle arrived with significant physical paint damage and dings to the driver-side rear quarter panel, which was NOT disclosed beforehand. The salesperson, Isaiah, tried to act like he had no idea about the damage, even though the dealership had signed off on my delivery approval BEFORE the car even left their lot, in order to set up my Kia All Access app. How is that even possible? After days of complaining to Isaiah about the significant paint damage, I was told to go obtain a quote from a body shop for the repairs. There is over THREE THOUSAND dollars worth of damage to the exterior of the vehicle and now Isaiah and his manager Miguel are saying they'll only cover HALF of the repair cost, since they can supposedly fix it themselves for a quarter of the price... Here's a suggestion, Isaiah & Miguel... If you could've fixed it for so much less.., why wasn't the repair made BEFORE YOU SOLD THE VEHICLE?!? I feel as though this dealership completely preyed on the fact that this was a purchase that was made remotely and took advantage of the opportunity to sell a damaged vehicle without taking responsibility for damage they were responsible for! The cherry on top? The vehicle has a noticeable vibration at speeds over 60 mph. Given that I knew this was an issue with certain EV9s, based on the EV9 USA Owners Facebook page, I questioned Isaiah about this while he was on his way to Arizona with the car. He outright denied any vibration, only to later admit, after I'd taken delivery, that he "thought it was normal" because his Ioniq 5 supposedly has the same issue. This car was transported from El Paso, TX to Gilbert, AZ, and I never had the opportunity to inspect it or test drive it before signing the documents. And when I confronted Isaiah about the issues post-delivery, I was met with nothing but excuses and a refusal to take responsibility. In fact, Isaiah and Miguel have continued to gaslight and patronize me, saying that they are making efforts to make things right when they haven't actually taken care of a SINGLE thing, other than to ship me a mobile charger after I repeatedly complained. The dealership's alternative solution?.. They're telling me to bring the car back to El Paso--over 325 MILES AWAY--to fix the problems. Let's get this straight: I just dropped $75k on this vehicle, and now they're asking me to drive halfway across Arizona AND all of New Mexico.., for repairs that should have been handled before delivery? This is completely unacceptable! I'm beyond disappointed, and I'm left feeling completely scammed by this shady, unethical dealership. I feel like I've been taken advantage of from the moment Isaiah solicited me on Facebook, and I'm still paying for it in frustration, poor service, and a car that is nowhere near what I expected. I wouldn't wish this experience on anyone. Save yourself the hassle and avoid this dealership at all costs!

After 12 previous Lexus, all of them RXs, and three from this store alone, I somehow got a lemon…read more I shared photos and videos with the GM to help fix the problem, but no response. After 8 days of putting my car in service with a local service center, the problem persisted. The Lemon law or buy back process is horrendously long, so I asked Fox Lexus to do an exchange. Their only offer is a step down for $80 / mo more. My current car is AWD Premium Plus but he is trying to give me a Basic one for more money. WHY? Because there's no equity in the current car. Gee... it's a lemon and it came from your store! It's not time to make more money from me as a new sale, it's time to eat it and do the right thing! At least you could use this car as a loaner... I drive long distances! I can't be stuck on the road at night, again!

I absolutely loved my sales agent, Argentina Rodriguez! She was wonderful and she gets 5 stars!…read more However....when it comes to the service department.... I live two hours away and when I traveled to Fox Lexus to have my initial 5000-mile checkup. I was told was supposed to be a fairly quick process. My appointment was at 11:15 and I was there 10 minutes before. My Service Advisor, Art, checked me in and talked to me while chewing some food and asked if I would be leaving or staying. I explained I was from out of town and would stay. He then proceeded to go to lunch for (at least) the next two hours. He apparently did not tell anyone that I was waiting for my vehicle. At 1:30, I finally asked another service advisor if my vehicle was finished and she proceeded to help me. At that point he was still not back. So, I sat in the waiting room, during the lunch hour and watched others come in after me and leave before me. I was never offered anything or spoken to after my initial conversation with Arturo until I approached the other service advisor two hours later. What in the world did they think I was doing there for two hours? From what I could tell my vehicle had been ready for some time because after the service, it was washed. I checked to see if it was still wet anywhere. It was very dry and likely sitting there for a very long time. It is apparent that there are not appropriate systems in place for communication of important information. I would be hard pressed to recommend Fox Lexus for its lack of commitment to the customer (AFTER) they have purchased a vehicle. If anyone is wondering, I bought a 2025 GX 550.

Worst place ever!!!!…read more Do not get your car at this place. They just want to make a sale. They do not care about their customers. It took them 8 months to get us out licenses plate. They also told me I was going to have a 5.6% interest rate and it comes to find out I actually have a 6.5% interest rate. This place is a joke and they will scam you.

Please stay away from this place. About two months ago my car got totaled of course needed a car…read more Came here because I wanted a RELIABLE car at a reasonable price. I found a 2012 Corolla around 8000. I put 1000 down and did all the paper work. They were extremely disorganized and the car salesman didn't know what he was doing. Almost as if he wasn't all there. Time passed and I got the good news that I got approved at GECU at an awesome interest rate. I even got the letter in the mail. After that, they all of a sudden came out of the blue and told me that after further evaluation that GECU denied it. So all that they could do for me was to finance in house at a BI-WEEKLY payment of $168! For a 2012 Corolla! I said no, and told them I would speak to GECU myself. They weren't very happy when I said that. I had the car for one more weekend till the Monday that I would speak to gecu. That Sunday the car died on me and it wouldn't even start with jumper cables. Prior to this happening, it had happened a few times but was still able to start back up, so they had already been told something was wrong and they told me they would look at it. They never did. I assume they would inspect the car after I would agree to their outrageous deal. I ended up leaving the car at the mall, and I decided I didn't even want the car anymore. The car failing me and dealing with them was a complete nightmare. Took them the key and told them they could tow it and asked for my $1000 down payment back, which I received 3 days later. Oh!! And I forgot to mention that they told me that GECU told best way autos that I went into GECU MYSELF and changed my income. I NEVER EVEN WENT IN TO GECU! Finally went to gecu to ask what the hell was going on. Gecu said that they asked for pay stubs and that they sent them in, but came out looking too dark so asked them to resend them. They never did and they also never sent in a packet for gecu to review. Also a lot of information was wrong about my income and how long I worked at my current job. GECU told me that I was approved and they were just waiting on best way autos to go through with it. Sorry this is so long guys. Just can't believe how horrible and shady that place is. STAY AWAY!

They knew my credit situation, knew I was stranded in a rural area after having my car stolen, was…read more12 miles from the nearest bus stop, and still had me come down to blow smoke. Liars! Avoid them like the plague!

This place doesn't even deserve a review!! This company is BS !! I tried to trade my car they asked…read morehas the car been in any accidents i said no because thats what I was told , but then they pulled up a carfax and apparently my car had been in several accident trani messed up which I am now having issues with airbags deployed among otherstuff needless to say my car was sold to me under deceptiveness and false pretenses . The legit car company was nice enough to provide me with the carfax . I was sold a lemon and I will seek help to see what I can do as I was sold a lemon knowingly. I will contact news and show what I was told and what I was sold. Stay away from these people I will contact the news and let them know what kind of dealership this is ... They are not for the people stay away! Apparently my car is worth a nickel !!!!