It's refreshing to find an Automotive Mechanic Shop that's great on prices, time completion,…read moreeffective communication (clarity on explanation) and does get the job done!!! Great Mechanic teams like Alvarez Automotive need recognition!! So this team should also get Cookies! (And this is a bilingual shop!!)

I highly recommend Alvarez Automotive for all car repair services. The work performed was highest…read morequality and their price was very reasonable

As a woman, I often go into mechanic/auto care centers prepared to be completely taken advantage…read moreof. I expect to be told that I need services that I do not, or charged astronomically. This is NOT what I experience here. Liz is honest, kind, and fair. She bends over backwards to help her customers. If she doesn't get back to me right away, I know it's because she's giving the same kind of service to everyone that relies on this company. I thought I couldn't feel any more positive about a company until I heard about the kind of care this amazing human provided for my elderly mother. There are no words for the level of my gratitude. Thank you Liz- May God continue to bless you and your company!

This piece of shit place half assed, my fucking brakes. I have an ABS light on after supposedly…read morethree days of labor and parts. Please look elsewhere. Do not come to this place. They love to rip people off and take their money. Is this how you run a business? What an absolute joke three days of labor just to have an ABS light on. This piece of shit place half assed, my fucking brakes. I have an ABS light on after supposedly three days of labor and parts. Please look elsewhere. Do not come to this place. They love to rip people off and take their money. Is this how you run a business? What an absolute joke three days of labor just to have an ABS light on.

I would go back here in a hot second! Ray (the owner) is probably the nicest person I have ever…read moremet in an auto repair shop. They did the maintenance on my VW for less than 1/3 of what the dealer was going to charge me, they used factory parts instead of cheap knock offs, and had my car ready 3 hours before the promised time. It's a little out of the way place and it took a few days for them to get me in, but I was not disappointed. Pleasant staff, great customer service, and reliable work? Who knew this still existed!

Ray Sifuentes was very attentive, knowledgeable and comforting. All my BMW vehicle needs were…read moremet! It would have cost me double at the dealership! Plus my car was nice and clean after the car wash which was an added bonus! I Highly Recommend Europa Automotive and this will be my future auto repair shop with all vehicles!

First off, their receptionist is the type of person who loves to irritate you with stupid…read morequestions. Either that, or I am giving her too much credit because she's actually just stupid. She invites possible customers over and does not schedule them or let anyone know to expect you after she assures you that she will. For having scriptures printed on their receipts, they are the most dishonest mechanics I have ever dealt with. I took my vehicle for a simple alignment. They charged me over $120. I get a call saying that the camber will be an additional 250+. I declined and told them to align it without the additional cost. They went out of their way to adjust the camber to an extreme degree. So much so that the front end was vibrating on the freeway after 60mph. You could actually see that the bottoms of the wheels were tucked inward about 2 inches. It has never been that way. The wheels were not straight at all. Instead of doing it right they sabotaged it to an extreme degree thinking I would come back and pay the ridiculous prices for a simple $89 alignment which should already include Camber, Caster, and Toe. Careful, they will sabotage your car if you don't agree to pay their outrageous prices. DISHONEST. Using bible scriptures on their quotes/receipts to try and convince you of their honesty. TRASH. I will tell EVERYONE I KNOW TO STAY AWAY. You have been warned.

Sam and Vanessa are the biggest blessing! This shop saved me from being stranded in El Paso after…read moremy water pump went out from a trip back to Houston from San Diego. My family and I were in a panic after this traumatic situation until we found Jays automotive! They ordered the parts and got it fixed all in the same day to get us back home. Excellent customer service excellent quality! If I could give 1000 stars I would. I could never thank them enough for going out of the way to save us! Thank you so much Jays automotive! Keep up the great work!

I'm 70 years old and this might be the best shop I have ever encountered. Always very professional…read moreservice and they will NEVER try and hook you for unneeded repairs. I've been in El Paso for three years now, and I will NOT take my 2001 Chevy Silverado or my 2010 Chevy HHR ANYWHERE else (other than just an oil change). My latest experience was on 5/1/25. I tried to replace the power window motor on my Silverado by myself. Big mistake. Once I got the door apart I realized that it was a MUCH more complex job than I expected. I talked to Rick on the phone and he said, "we'll use your part and complete it for you." They did, and I was shocked when I got the bill: $95!! I was expecting at least $300 labor to complete this job. IF YOU WANT HONEST AND PROFESSIONAL SERVICE, don't look further. Jay's Automotive on Alameda in El Paso will treat you right.

Great small business in El Paso. They are by appointment only but provide quality service in a…read moretimely manner. They were able to diagnose and repair my issue in same day.

These guys are pretty reliable and reasonably priced. I had an older Honda Civic they did work on…read moresome time back. They fixed the brakes and did a full tuneup on it. I believe the CV joints also had to be fixed at one point. The car was running better after it was taken to them. It was an older car so eventually I had to have more work done to it. I had to go to different mechanics to fix it from time to time. Hondas can last a lifetime if you take good care of them. My Honda lasted about 20 years. They're pretty low maintenance cars until they get a little bit older. I believe it was around for 105,000 miles. I owned another Honda but it unfortunately got totaled after eight years. Anyway... I didn't deal with the staff directly. A relative helped me out and took the vehicle for me. They dealt with the employees. They said everything ran smoothly with the staff. My main concern was if they could fix my car. They were able to do that...for awhile at least. I would consider taking another vehicle to them. Overall a good experience here. I'm not sure about the exact price. My relative took care of that for me (which I'm grateful for btw).

Poor communication, false guarantees, disrespectful ownership. If you have any other option, go…read morewith that. You'll regret going with these people. The owner is an angry old white man that acts like he could care a less if he treats his customers with respect. The only bright spot is the mechanic Fernando. His willingness to help and be solution oriented (polar opposite of the owner) was the only reason I allowed them to work on my car to begin with. Anything is better than this place!!!!

Fast Lane auto service got me in right away. The job took about two hours, even though I was a…read morewalk-in and they had other vehicles to service. They gave me fair pricing to replace my front and rear brakes.

Great mechanic and great service friendly employees will be definitely be returning for any future…read morerepairs on my vehicle and definitely recommend to friends and family

Awesome Reliable shop. Quality service unmatched in El Paso…read more I recommend it to all my Contacts.

I really wanted to give this shop a higher rating but after my second visit, I just can't seem to…read morejustify coming back or recommending this place to people I know. I took my cars here twice hoping the second visit would be better, but I just didn't have the best experience. I used to work on fighter airplanes so I enjoy maintenance work and I do most of the maintenance on my vehicle to save money and because it's fun. There are times where I take it to a mechanic because I don't have the time and/or some jobs are easier with two or more people. My most recent visit to RBG was on July 3rd, 2023. I had taken my car to get it looked at because my spark plugs were fouling and I was thinking maybe it skipped timing, but figured it would be good to have a second eye. So on July 5th, I had called in which they found that my 3rd injector was stuck open. I had brought them another injector to replace it along with oil and an oil filter to change the oil. Then they told me the fourth injector was also leaking and they would order me a o-ring kit and said it would arrive on Friday, July 7th. On July 7th I called and they told me there was a delay on the part and it would arrive on Monday July 10th. I called on July 10th and told me it has not arrived yet and that it would be here tomorrow (July 11). So I called again on Tuesday July 11th and they told me the part arrived but the technician working on my car had to go on leave for personal reasons and that he would be back on Thursday (July 13th). My thought process was "Why can't they just have someone else put the o-ring on the injector and test the fuel pressure and for any fuel leaks?". I didn't understand why they would make a customer wait so long for a job that isn't too demanding and if there was a reason to hold off maintenance for that job (ie they are busy or they're short on staffing) I would think they would give a reasoning, but I didn't receive any of that. On Wednesday (July 12th) I called at 2 pm and they told me they were just about to get someone on my car, but I had told them to hold off on doing any work and that I would just get the car back. I went to the shop around 4 pm to pick up the car and I had a tow truck on its way since I didn't have a fourth injector. The vehicle was not ready for me. I thought I gave them plenty of time to button everything up but I guess not. There was still missing hardware so I just told them I would cancel the tow and get it tomorrow. The next day I pick up the vehicle and pay. They charged me two hours of diagnostic and 1 hour of labor (remove and replace the one injector). The oil change wasn't done so they didn't charge me for it (I didn't understand why this wasn't done when it was in their shop for that long). The removal and replacement of 1 injector was $100 worth of labor which blew my mind because it's literally just 2 screws that are in front of you and the connector. It takes less than 5 minutes probably, but their system charges 1 hour of labor. I ended up paying over $330 and my car was in their shop for 7 business days for one fuel injector o-ring. Overall: I think Jesse is really cool and Jonathon is an awesome mechanic, but the business model here just doesn't provide the best guest experience. I was really hoping I can take my cars here for when I don't have the time to work on them myself, but I will just have to clean up my schedule to allow more time to work on my own cars and look elsewhere for a better shop when I don't. 1.) I feel like their billing system takes advantage of customers (Billed $100 for 1 injector and its 1 hour of labor, I can understand half an hour), but that's just insane. I'm picturing someone looking at the screw for 25 minutes each before actually removing them. 2.) They don't prioritize long term guest experience at least I didn't get that after two visits. They kept my vehicle in the shop for a simple job. 3.) The lack of communication is subpar. I feel like they can do better communicating rather than have a customer continually call them to get updates. Receipts attached from both visits.