I thought my transmission was bad and Alex told me it sounded like my transfer case was bad and he…read morewas correct, which saved me some money. Will definitely go back if my truck needs it.

Great people. Took my car there for a new clutch and they did not charge me an arm and a leg . They…read morewhere very professional and had a fair price.

I'm always afraid when something goes wrong with my car. I'm a single woman and just moved here. In…read morethe middle of 100 degree weather the aircon gave out and I researched auto repair places. Eddie and his guys identified the problem showed me pictures and had the car ready in two days, no holding information back, no hidden costs just straight up quality service. I'm entrusting my car to these guys. So happy I found them!!!

Got a $2000 estimate for a job done for $200. Out of control, pricing on auto repairs. DIY your…read morerepairs, it will stop the abuse from these shops.

Daniel was very helpful. He answered all my question and kept me up to date on my vehicle. I will…read moredefinitely bring my vehicle back if I need other services.

Don't answer calls and try to take you for every penny. Avoid this establishment. Tried to hold my…read morebrother-in-laws vehicle for multiple weeks without telling him when he would get it back or when the part they supposedly "ordered" would come in

WOW!!!!! Great great prices!!!!! my Transmission completely died on me!!!!! My only means to get to…read morework As a single mom! The owner is fantastic, extremely understanding!! was able to work with my budget and was able to get my car back to me within 2 days!! Thank you thank you!!!

This guy kept my truck for 3 years and lost all my parts for engine,messed up my new paint job, he…read morerebuilt my transmission and 4x4 and since he got in a argument with me he desided to put me a used transmission and 4x4 and told me truck was ready, lost all my bolts and screws, he had roof leaks charge me 8,000 with 4,000 down and didn't finish anything he lost everything on my motor and never finished nothing and he said I wasn't getting a damm penny back so now he owes 15,000 plus on a law suit now since he hasn't paid for over 1 year this total will be put on a his credit and judgment moving forward to what's next don't ever go with this thief he don't know his job then he says he don't got mechanics , just look at the pictures and see my new paint,the loose and used transmission he put on from junk yard, my engine missing everything that he lost,he kept all the new transmission and 4x4 and put some junk on my truck and said its ready this guy is a clown big o thief just look at my parts all from the junk and kept all the rebuilt this transmission or 4x4 are not mine he put these from junk yard

We had an extremely concerning experience with this AAMCO location…read more We brought our vehicle in because of steering problems. After a general inspection, they recommended seven different repairs, the largest being removal and replacement of the center link. We discussed the written estimate with them by phone and specifically authorized the center-link replacement. When we picked up the vehicle, we paid for the work in cash. On the drive home, the steering problem was still present. After looking underneath the vehicle, I discovered that the center link appeared old and had not been replaced. However, the sway-bar link pins did appear new. I immediately called the shop and was told that the manager, Omar, would return my call. After receiving no response for two days, I called again. Omar insisted that the sway-bar link pins and center link were the same part and told me that I did not know what I was talking about. When I questioned his explanation and knowledge of the parts, he became very upset and said he would no longer speak with me because the vehicle belonged to my wife. Because I wanted to be certain, I contacted a Ford dealership, another AAMCO location, and several independent mechanics. Every mechanic confirmed that the center link and sway-bar link pins are completely different components and should not be confused with one another. Omar refused to issue a refund. When I mentioned that I hoped we would not have to pursue the matter in small-claims court and asked to speak with his district manager, he responded, "See you in court," and hung up on me. Most concerning, another mechanic later evaluated the vehicle and determined that the steering problem was caused by an entirely different component--not the center link. I also asked this mechanic to evaluate several of the other repairs AAMCO had recommended, and I was told that those items did not require the repairs AAMCO had proposed. Based on our experience, we paid for an authorized repair that does not appear to have been performed, received a different repair instead, and were given inaccurate information when we questioned it. The original steering issue also remained unresolved, creating a serious safety concern. I strongly recommend getting a second opinion and carefully verifying all work before paying this location. We will not return. Edit in response to the comments To clarify, I was not "helping a friend." The vehicle belongs to my wife, and I was directly involved in bringing it to your shop, discussing the estimate, authorizing the repair, paying for it, and addressing the problem afterward. The amount of the repair is irrelevant. Our concern is that we authorized and paid for the removal and replacement of the center link, but the center link appeared unchanged while the sway-bar link pins appeared to have been replaced. When I questioned Omar, he repeatedly insisted that the sway-bar link pins and center link were the same part. A Ford dealership, another AAMCO location, and multiple independent mechanics subsequently confirmed that they are completely different parts. Omar became upset when I questioned his explanation and then refused to continue speaking with me because the vehicle was in my wife's name. When I requested a refund and asked for his district manager's contact information, he did not attempt to resolve the issue or arrange a professional inspection of the vehicle. Characterizing this as an "emotional review" and minimizing the concern because it was "a $290 job" does not address the central issue: Which part was authorized, which part was actually replaced, and why was I told that two distinctly different components were the same? If the center link was replaced, please provide the part number, purchase invoice, technician's repair notes, and any documentation showing that the center link was removed and replaced. Having unidentified parts "in hand" does not establish that they came from our vehicle. We are willing to rely on documentation and an independent inspection. This is not about "angst" over $290. It is about being charged for a specific repair, receiving conflicting information about what work was performed, and having the original steering problem remain unresolved. Those are legitimate service and safety concerns, regardless of the dollar amount.

These people are in the business of taking your money... they quoted me over 10 gran for new…read moretransmission, above all they want to have you finance through them. Are you FU**** kidding me!! Don't ever go there! Took my vehicle somewhere else and it wasn't even my transmission! They are garbage!

Best transmission repair company in El Paso, Texas. Daniel has been servicing our entire fleet of…read morevehicles and personal vehicles for almost 10 years. Our trucks are fully loaded and put a strain on the transmissions. He is very mindful of our work schedules and ensures we are back in service right away. I highly recommend Better Built Transmissions.

Daniel is such a knowledgeable mechanic! I have known him for about 8 years now and I would always…read morebe grateful to have found him! He is such a great person as well, he is honest and fair with prices. Transmission work can be very expensive but he can work with you if you are going through hardship or just waiting for your next paycheck. I am truly grateful to know I have a reliable mechanic that I can count on, thank you Daniel!

Brought my car here for its first oil change, met the owner who's a jolly gentleman with a warm…read moresmile. They are up front with prices, services, and updates on the progress of your vehicle. While I was waiting for my car, a family came in to get realignment work done. Jays was honest about the shop's equipment being unable to accommodate their vehicle but was very helpful in helping them find a shop that would be able to help that family. My oil change went quick, easy, and painless. I will definitely be a returning customer.

I'm 70 years old and this might be the best shop I have ever encountered. Always very professional…read moreservice and they will NEVER try and hook you for unneeded repairs. I've been in El Paso for three years now, and I will NOT take my 2001 Chevy Silverado or my 2010 Chevy HHR ANYWHERE else (other than just an oil change). My latest experience was on 5/1/25. I tried to replace the power window motor on my Silverado by myself. Big mistake. Once I got the door apart I realized that it was a MUCH more complex job than I expected. I talked to Rick on the phone and he said, "we'll use your part and complete it for you." They did, and I was shocked when I got the bill: $95!! I was expecting at least $300 labor to complete this job. IF YOU WANT HONEST AND PROFESSIONAL SERVICE, don't look further. Jay's Automotive on Alameda in El Paso will treat you right.

ONE STAR IS TOO MUCH. THEY GHOSTED ME…read more April 2026. Had a transmission put in. It was leaking. Three weeks of contact about having it repaired. Then 4 weeks of not answering texts or phone calls. They had ample time and opportunity to have it repaired but instead GHOSTED me. So I had it fixed at another shop before it ruined the transmission. Immediately after I sent them the bill the contacted me. TOO LITTLE....TOO LATE. They said repair should costs $175 parts and labor, but the bill was over $1,300.00 They STILL HAVE NOT REIMBURSED ME AND ARE GHOSTING ME AGAIN.

My vehicle happened to break down in front of this location and the owner immediately offered to…read morecheck my vehicle and let my sisters and I sit in an air conditioned room while we waited for our ride. His honesty is what really left me feeling lucky, my vehicle did not want to accelerate and kept dying and we thought 2 of 6 cylinders went out. Today I asked him what happened and how much it would cost and he said a wire got loose and he wasn't going to charge me. I thought I was going to have a big bill and he could of easily told me otherwise. I recommend this business if you have car issues.

Had my car towed to Jay's after seeing the good reviews they had. They were all so friendly and…read morehelpful. Gave me and my son a ride to our hotel and it was only a short hour and a half or so later that I received a call about my car. They told me it was something that would be taken care of at the dealership so I needed to tow my car to the dealership and they didn't charge me the diagnostics fee. They also sent a "digital inspection" which showed all the areas they checked of the car, gave a little information and/or a photo - very nice touch. Anyone in this area needing a mechanic would be in good hands here.

First off, their receptionist is the type of person who loves to irritate you with stupid…read morequestions. Either that, or I am giving her too much credit because she's actually just stupid. She invites possible customers over and does not schedule them or let anyone know to expect you after she assures you that she will. For having scriptures printed on their receipts, they are the most dishonest mechanics I have ever dealt with. I took my vehicle for a simple alignment. They charged me over $120. I get a call saying that the camber will be an additional 250+. I declined and told them to align it without the additional cost. They went out of their way to adjust the camber to an extreme degree. So much so that the front end was vibrating on the freeway after 60mph. You could actually see that the bottoms of the wheels were tucked inward about 2 inches. It has never been that way. The wheels were not straight at all. Instead of doing it right they sabotaged it to an extreme degree thinking I would come back and pay the ridiculous prices for a simple $89 alignment which should already include Camber, Caster, and Toe. Careful, they will sabotage your car if you don't agree to pay their outrageous prices. DISHONEST. Using bible scriptures on their quotes/receipts to try and convince you of their honesty. TRASH. I will tell EVERYONE I KNOW TO STAY AWAY. You have been warned.

The communication is amazing with clear details of what to expect! Prompt responses and the ability…read moreto bring my own parts really puts this shop above the rest.

Donald the owner and his staff are always friendly and answer any questions that I have, very…read moreknowledgeable crew. Great reliable work. I recommend for auto service and auto upgrades/tunes.