I'm giving Casa Kia 2 stars rather than 1 because I previously used their Service Department and had a good experience. They were responsive, and I had no issues when I brought my vehicle in a few months ago. My recent experience trying to reach someone regarding a lease buyout, however, was completely different. I spent over an hour repeatedly attempting to reach the dealership from my regular phone number, which has an out-of-state area code. My calls went unanswered--not only by Finance, but even when calling the main dealership line. After numerous attempts, I decided to block my caller ID and try again. That was the only time I was able to get through, and the receptionist answered. I asked to speak with the General Manager and was told he was in a meeting. She then transferred me to Finance, where once again, no one answered. I was simply trying to purchase my existing Kia at the end of my lease. I already had financing approved and was ready to move forward, so this should have been a relatively straightforward transaction. I ultimately contacted another Kia dealership. They answered immediately, understood what I needed, and scheduled an appointment for me the same day. I can't say whether the issue was related to my out-of-state phone number or something else, but spending over an hour trying to reach a dealership--and only getting an answer after blocking my caller ID--is incredibly frustrating. My experience with Casa Kia's Service Department has been positive, but the lack of responsiveness from the sales/finance side ultimately cost the dealership my business. read more

Casa Kia - Call Log: Nearly an hour of unanswered calls; connected at 11:41 AM only to reach voicemail. Called again at 11:44 AM--no answer. - Car Dealers Near Me - El Paso, Texas

I would give these people zero starts if possible. For starters, their vehicle diagnostics papers consist of fake readings. I have been taking my car in several times in a month because of a recall. My initial report says my tires are in great condition, 20 days later the condition of my tires are in need of replacement and am quoted 1,453 for 4 mounted and balanced tires. Costco has better brand tires and quoted me for the same 4 count at 836.00. I ended up purchasing one new tire from casa kia because one of tires had issues holding its Psi. They had the car for almost 8 hours, and when I arrived home my tire had a psi of 22. These people are scammers, and if you call them to try and resolve the issue, their service manager has zero customer service and will scoff and try speaking over you after having asked what went wrong. Can't trust their work anymore. The worst type of ppl. They probably also screw up oil changes, their car washing and vacuum is alright. 0 out of 5 stars. read more

I bought my son a brand new Kia from Petra Kia (Las Cruces) last year. He was told he could take it to the El Paso Kia dealer for services. Somehow every time he goes, they give him some BS answer and give him a hard time getting his services done. Bottomline, 1 star. I would avoid this place for their poor services. read more

My check engine light turned on in my 2022 Kia Stinger. it is a thermostat issue. I dropped my car off 7 days ago and have not heard back from them. There was no rental car offered, no regard to my lack of transportation. Truly horrible service. This dealership is obviously lacking an efficient management team. I've called to speak to Mr. Soto "General Manager" no response to this day. No one cares it's ridiculous. read more

Avoid This Dealership at All Costs - A Nightmare Experience with the Kia EV9 Purchase! I don't even know where to begin with how horrendous my entire experience has been through this dealership. After multiple failed attempts to buy from local Phoenix dealerships, I vented my frustrations on the Facebook Kia EV9 USA Owners page. That's when I was contacted by Isaiah Reed, a salesperson who claimed to be a reputable dealer and promised me a smooth, remote purchase experience. At first, his communication was a breath of fresh air compared to the nightmare I had encountered with Phoenix dealers. Boy, was I wrong to believe that things were finally turning around. The dealership completely misquoted my purchase / finance terms, at least 3 times... Then they miscalculated the county taxes, and then put me in a position where I had pay the difference of around $1,800 out of pocket, or my financing terms would change yet again. It gets worse -- they didn't disclose that a mobile charger wasn't included with the vehicle. When I complained, they provided one, but that was only after I had to put repeated pressure on them. As if that wasn't bad enough, the vehicle arrived with significant physical paint damage and dings to the driver-side rear quarter panel, which was NOT disclosed beforehand. The salesperson, Isaiah, tried to act like he had no idea about the damage, even though the dealership had signed off on my delivery approval BEFORE the car even left their lot, in order to set up my Kia All Access app. How is that even possible? After days of complaining to Isaiah about the significant paint damage, I was told to go obtain a quote from a body shop for the repairs. There is over THREE THOUSAND dollars worth of damage to the exterior of the vehicle and now Isaiah and his manager Miguel are saying they'll only cover HALF of the repair cost, since they can supposedly fix it themselves for a quarter of the price... Here's a suggestion, Isaiah & Miguel... If you could've fixed it for so much less.., why wasn't the repair made BEFORE YOU SOLD THE VEHICLE?!? I feel as though this dealership completely preyed on the fact that this was a purchase that was made remotely and took advantage of the opportunity to sell a damaged vehicle without taking responsibility for damage they were responsible for! The cherry on top? The vehicle has a noticeable vibration at speeds over 60 mph. Given that I knew this was an issue with certain EV9s, based on the EV9 USA Owners Facebook page, I questioned Isaiah about this while he was on his way to Arizona with the car. He outright denied any vibration, only to later admit, after I'd taken delivery, that he "thought it was normal" because his Ioniq 5 supposedly has the same issue. This car was transported from El Paso, TX to Gilbert, AZ, and I never had the opportunity to inspect it or test drive it before signing the documents. And when I confronted Isaiah about the issues post-delivery, I was met with nothing but excuses and a refusal to take responsibility. In fact, Isaiah and Miguel have continued to gaslight and patronize me, saying that they are making efforts to make things right when they haven't actually taken care of a SINGLE thing, other than to ship me a mobile charger after I repeatedly complained. The dealership's alternative solution?.. They're telling me to bring the car back to El Paso--over 325 MILES AWAY--to fix the problems. Let's get this straight: I just dropped $75k on this vehicle, and now they're asking me to drive halfway across Arizona AND all of New Mexico.., for repairs that should have been handled before delivery? This is completely unacceptable! I'm beyond disappointed, and I'm left feeling completely scammed by this shady, unethical dealership. I feel like I've been taken advantage of from the moment Isaiah solicited me on Facebook, and I'm still paying for it in frustration, poor service, and a car that is nowhere near what I expected. I wouldn't wish this experience on anyone. Save yourself the hassle and avoid this dealership at all costs! read more

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Very pleased with the entire experience! Andres was knowledgeable about the features of the Telluride, and made the entire process very pleasant. The Telluride was delivered in pristine condition, filled with gas, and ready to take home. The paperwork went smoothly and quickly, and I received a fair value for my trade. read more

Fantastic service and they care about you. Before, during and after the sale. We are customers for life. read more

Casa Kia - Cookie's Stinger - Car Dealers Near Me - El Paso, Texas

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It's unfortunate, but they simply run the dealership like a fly by the seat of your pants operation. We called the dealership to verify the car was available for a showing and then called again right before we drove 30 minutes in traffic. Of course, upon arrival- it's sold! But don't worry, they're willing to recommend a ton of other vehicles that don't fit our needs. El Paso has a captive market because there isn't another large town for 5 hours, but it's sad that dealerships take advantage of that and don't put honesty first. read more

Worst dealership ever. In November 2020, my check engine light came on. I took it to the dealership and after they "consulted" with the factory they told me that it was an emissions sensor and they are ordering a part for me. Today, I came in for an oil change and asked them about this part. They were clueless and Joe from service department told me that they had no idea and that they'd have to check my car again. The part was never ordered and according to Joe that was why multiple employees had to be let go because they were not doing the right thing. I'm stuck with a vehicle that will not pass the Texas inspection and will be stuck with no car since it will be illegal to drive with no registration. I'm also stuck not being able to move anywhere else because other states will not pass the car inspection either. I am in a limbo with a car that I can't even drive anymore. This is deceitful in so many ways. When they let those employees go they ahould hsve notified the customers that were affected by their own lack of care and communication. The saga continues, a two year old car almost crashed because their techs didn't address issues I brought to their attention propely at my last visit with them. Today I spoke to their manager and he told me all they did was let go of tbe employees who didn't do right by their customers. The manager was red in face while talking to me about my safety concerns. I had to go to another service facility that addressed the issue and I paid $1300 out of pocket. When I showed him the video of my vehicle alignment being so off that it completely wore out all 4 tires when I brought it to their attention 3 months ago he said it's not that bad. He admitted that his techs didn't even do proper alignment check back in June when I asked them to do it. All the repairs would have been avoided if addressed yhr moment I told them to look at it. Their techs will ir and say they did something when they never did. read more

Scammers and thieves. My mother was sold a 2018 Chevy Trax by sales manager Alberto Soto for $22,000 (price includes taxes and fees). She paid in cash on the spot and drove the car off the lot that day. While we waited for the title to be mailed to us, a process that she was informed of was set in motion at the time of purchase, we discovered that the vehicle has 2 safety recalls which she was not informed of prior to her giving cash to these people and the actual value of the car is 10,000 less than what she paid for. Today I, her son, spoke to Albert Soto and informed him of this stating that we do not want the vehicle and since the contract was not fully consummated because we have yet to recieve the title and we paid directly with cash all before the dealer plates expired today Aug 31, 2021 the car should be taken back and the cash value should either be reimbursed or applied directly towards another car. He refused saying that it's a done deal and then became condescending stating I was a spoiled kid who doesn't know what I'm talking about and that I should have the signer, my mom, present to even discuss this with me. Stop wasting his time, he told me. So, I call her in and my father as well. Upon waiting and while Soto continues to insult me for bothering him with this issue, my father discovers that the title is not even in Texas but in fact in New Mexico. This was after Mission Chevrolet and the Texas Department of Motor Vehicles contacted Casa KIA asking them where the title to this vehicle was. When my mom and dad finally arrive, Alberto claims that we have no right or merit behind our complaint and the title will get to us whenever it does because of delays due to Covid19. We then ask for a copy of the receipt stating that the title was indeed actually on its way to which he dissappears for a good 20 minutes and returns with a document that he himself assures 3 times that it's the receipt we requested and the one we never received upon purchase of the vehicle. He then has the audacity to use his veteran status as a means to condescend both myself again and now my mother and calls me a spoiled kid who has no right to stand up against my mom being actively fleeced right before our eyes and that my mother is ignorant to realities that only a War can give wisdom on. The cherry on top was we went immediately afterwards down the street to Mission Chevrolet, present the document Alberto Soto gave to us not 15 minutes earlier, and were told that it actually wasn't the receipt for the title at all and that the financing department just sent the order for the title to be mailed at that moment when we left Casa KIA! They stole our money, sold us a lemon, insulted us, misused and disrespected the US military's honor, and lied point blank to our faces knowing that after today they would no longer be truly liable for the vehicle because the dealer plates would expire. The contract is not even valid because it was filled on a form that clearly states "for credit use only" when we paid in cash and it states clearly on the document that its not valid until all documents are given to the respective parties involved ie the title. And then to discover that the document we required was not what it was after being sworn by this sales manager who backed his honor by the United States Armed Services is just despicable and disgusting. By the way, the great thing about technology being readily available in our pockets is that one can record an entire conversation at the drop of a hat. I recorded the talk we had with Alberto so I can assure those concerned that my review is backed by evidence and I can also ensure Alberto Soto and Casa KIA are going to put their money where mouths are when they are going to be interviewed by the media and definitely when we see them in court. Home of the Nice Guys, right? Stay tuned. read more

Simply put if you expect these guys to do anything except change oil, charge AC or wash your car you are in for a disappointment. They cannot accurately diagnose anything. I would not trust them to change tires and get that right either. If you have any other option please exercise it. Get rid of your KIA if you can. Worst pos cars in the world. I've had two of them and they are horrible cars. Soon they all will all be out of business. They can't sell cars except to the most gullible. SMH at their incompetence. read more

Worse customer service!! They don't know what customer service is , respect , and how to be professional!! Wanted to know when to pick up my vehicle after dropping it for a scheduled service and The service department couldn't find my vehicle!! I couldn't believe it!! . The ladies that kept answering my phone calls kept hanging up on me!! Woow what a professional behavior! read more

I bought a car from Casa Kia for my son. When I bought the car I told them to clean it and I would pick it up on Monday. During the negotiations to purchase the car I was told it would be cleaned because it was a used vehicle. They refused to keep the vehicle to be cleaned and released the car that night as filthy as it was. I took the car the following Tuesday to get cleaned, waited about 2 hours and the "cleaning" job was poor. When the car was bought I was informed that someone would call me to notify me the plates were ready. On August 17, 2020 the tags expired so I called on August 19, 2020 to inquire about the plates. The male operator (Emmanuel) on the phone could not find me in their system to have bought the car from Casa Kia and could not give me an idea of what happened to the plates. I was told that the person in charge of the plates was not available until the following day after 09:00am. On August 20, 2020, I called again at 09:32am and she was still not available and would not be able to get new tags for the car until the person was available. In the afternoon I called twice and no one answers the phone. Customer service is horrible. Your customer service is reactive instead of proactive. If the plates are being delayed due to DMV and pandemic you should be calling customers to ensure that the tags do not expire while the plates arrive and replacing the tags as needed. As for the cleaning job that is just sad. read more

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Purchasing a vehicle has never been so easy with these folks! From the minute my family and I walked in, it was nothing but excellent customer service. Mr. Juarez our salesman was very knowledgeable in everything about the vehicles I looked at and insisted that I test drove the vehicle in order to make sure it was what I expected. Walter from finance is extremely professional and explained things clear and simple. I've never purchased a vehicle with the Casa group, but I'm glad I did. Thanks Casa Kia! read more

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I wish I could give zero stars. They have the worst customer service ever. My husband went in the service department to see if my brake light could be changed. Upon entering he was not greeted even though two women sat behind the desk. When he initiated the conversation he was told someone would be out in a few minutes to help him. The women continued their personal conversation right in front of him. Once he finally had a serviceman come out he was told it would be three hours and no other conversation was had. If you don't want to work somewhere and help people QUIT! I've been to many KIA dealerships and this is by far the worst! I will never go here again. read more

Very helpful and courteous place. I didn't have a ride when I got to El Paso so Casa Kia gave me a courtesy ride to the dealership. Jose responded quickly to my email requesting information about the vehicle I was interested in purchasing. He was very courteous and thorough when explaining everything. Trevor, the military liaison, was also very friendly and helped me learn more about the area. read more

I'm not sure why there are bad reviews.. So far we have good experiences with Casa kia. Before, we came onto the lot we went onto their website and saw a Kia Soul (2017) that we wanted. Went there and told them this is what we wanted and BAM they actually had that same car.. and last one too (the price was great). Great customer service. And the waiting area decent as well. Overall, had a good experience today. Will come back and redo this review in a couple months after services to my new car :) read more

Buying a car from here, casa Kia, has got to be the worst decision I've ever made! I've had my car for about 6 months and I swear every month there is something different wrong with it! This last time they kept my car for 1 month and couldn't even lend us a car for their inconvenience. I just got it back and the check engine light is still on! If I could go back and not step into this dealership believe me I would! One star is generous! read more

CASA KIA is a great place to go and buy a vehicle. They will work with you to get the vehicle you want at the cost you can afford. Jose Juarez was my sales guy and he did a tremendous job working with me on getting me rebates and going out of his way to accommodate my needs. I would highly recommend anyone that wants to buy a kia he would be the to go to. Thank you CASA KIA!!! read more

Terrible experience purchasing from Casa Kia. Initially, i was leasing my vehicle. My lease term was up after four years so i figured "hey, why not buyout my lease since I've already paid said amount towards the vehicle". I spent nearly FIVE hours Waiting around in their lobby until they FINALLY came back with a verdict. They claim that i owe the $1600+ towards property taxes that were NEVER discussed to me by Alexis who was the salesman who assisted me with my lease. After four years with the vehicle suddenly i am getting phone calls twice a day stating i have missed two months worth of payment towards my vehicle. According to my statements on Kia Finance that isn't the case, i have made my payment on time each month. These con-artists are taking the "property taxes" out of my monthly payment causing a derogatory mark to show up on my credit report, which in turn caused my credit score to drop SIGNIFICANTLY. When i called to set up an appointment to discuss buying out my lease, they said "we'll take care of the property taxes since you're purchasing the vehicle". That wasn't the case. After FIVE HOURS at the dealership they had the nerve to tell me i would be paying a 12% interest rate leaving me with a buyout of $16,0000 on a 2016 KIA SOUL. that is outrageous and for that price i could have purchased a brand new vehicle. They tried putting the blame on me saying i had terrible credit and that not even Kia wanted to finance me when in reality they were at fault for being vague, evil and conniving salesmen. When i mentioned i needed a second opinion and felt like i was being ripped off, suddenly Alexis was able to drop the interest rate from 12% to 9% ! These is an extremely sketchy act and leads me to believe that they are manipulating ALL OF THEIR NUMBERS. I have never had to deal with this with any of my previously leased vehicles through Hoy Toyota. Casa Kia took full advantage of me during my purchase. THIS IS NOT "THE HOME OF THE NICE GUYS". DO NOT TRUST THIS DEALERSHIP. THERE WILL BE HIDDEN FEES THAT THEY DO NOT DISCUSS. read more

I originally wrote a bad review for the service I received but after writing the review I was contacted by the manager from casa Kia and he completely agreed with me and had no problem fixing my car In a timely manner. Thanks again for the great service read more

I bought a used car there. I love my car but after they made empty promises to keep me coming. My salesman Chris started sexually harassing me. I tried to talk to the general manager but he refused to call me. I showed the messages to his manager and it seemed as no one cared because they got me to buy a car. Thinking about notifying the BBB read more

Noticed a Ki Sedona online and went over to Casa Kia, from the jump it was sketch but I wanted to see the car. After some trouble finding it, we got to look inside, still trashed from previous owners (literally WhataBurger garbage still in there amongst other stuff) ok cool, what ever I was still interested, but had to go, came back a few hours later and I got to "test drive" it , in the back parking area so I couldn't really open it up or get a feel but it had a horrible sound coming from the front drivers side. Salesman said the techs would look at it, cool still interested. Meanwhile, wife was also looking for a car so we were there for maybe an hour, had all sorts of people talk to me and my kids, super nice, so that's cool. Anyway, they are trying to tell me that the large knocking sound was normal on that type of van (red flag I cared about 1) my kids (both under 2) started to get restless so I knew it was time to go, but they were super pushy trying me to sign papers and even take it home (still trashed BTW and making this sound so who really knew if it was safe) (red flags 2&3) so before I left I told the salesman we would talk the following day and it would give time for his techs to figure out what was up, he made one last try to get me to sign some papers but nah that didn't happen. Anyway, the following day , I call around 4 p.m. and dude tells me that the previous owner had swapped out the transmission and now they were going to take it to auction? (Red flag 4?) I'll be the first to admit I am not a car peeps on but does that even make sense, they buy cars and don't do any background check on them? But salesmen asks if I would be Interested in a new one and if the appointment we had for the following week would still be good. (Red flag 5) does that even make sense? I explained to him my specific reasons for wanting the van and I had no interest in a new vehicle , then you going to try to get me to take home a messed up van and sign papers on it then when I don't do that tell me it's going up for auction ? He was a nice salesman and I understand it's a tough job, but I don't think I'll mess with these guys again. - I was called by the company to help clarify the transmission issue. Remains a very friendly staff. read more

Service department left me on hold over 3 times for 40 minutes trying to get a update on a warranty claim that they wouldn't give me updates with, something I had to call and do myself everything.It took me over 2 days of calling the service department to actually have someone talk to me and not put me on hold even just answer their phones.The service department then also didn't take quality photos for Kia warranty claims and they want me to drive back 40 minutes so they can take pictures and videos again.Also on top of this I tried to pay for my maintenance but wasn't allowed to due to trying to get my paint warrantied,which I understand is not their fault.However I now have to drive back to pay for maintenance so another 40 minutes to drive.Lastly I also have to completely restart the claim due to having to leave from retiring from the military and heading back home.This will not be completed in time even though the claim was put in over a month ago.Gladly I'll be able to be serviced at Kia in Madison heights Michigan who has a much better service and professionalism than this dealership.This dealership truly makes me not to want to ever own a Kia again.Kia is putting out quality vehicles however the services and dealership quality is lacking.Will be dealing with Kia Corporate over this now. read more

So I bought my car from Casa Kia on August 6. In early October, I got a letter from my bank saying that the bank still did not have the title. I called the Finance Manager who handled my paperwork at Casa Kia and never heard back from him. It's now been nearly FOUR MONTHS since I purchased the car, and I still do not have the metal plates. After being completely ignored by Casa Kia all this time, I scheduled an appointment after work to meet with an Enforcement Officer at the state DMV office and to file a complaint against Casa Kia. The officer agreed that this all seems very shady. Now the state of Texas is opening an investigation. If you are the kind of person who likes to spend thousands of dollars on a purchase and then spend your free time dealing with hassles for FOUR MONTHS after your purchase, this is the place for you. read more

I purchased a 2017 Kia Sportage two months ago . So when i purchased and signed all the papers we were informed that we were approved but the only thing that we needed to do was open up a GECU account with $20.00 the finance person told us he would take care of it there so we paid him the 20.00 dollars to open up the account, fast fwd to a couple of days later . We went to GECU to see how we would be making the payments . When we go they told us. The account wasn't open and that the dealership has not sent them the contract . But that it would take 7 days for them to open the account and get things going. So i let more than seven days pass. And we call GECU to see how once again we have to make the payments ( go in person or an app) well they tell us once again that the dealership has not sent them the contract. We called the dealership plenty of times trying to speak to our finance person which he never answered or returned calls to see what was going on . Wel i leave it as that for like two weeks giving them time to maybe process everything My husband called the bank once again to see the status and still same answer called the dealership AGAIN and nothing leave it as that once again . So today may 31,2018 we call the bank and still nothing and i was worried because my payment was due next Friday june 7,2018 so i tell my husband for us to go to the dealership to see what's going on. So we were there for 7 hours . Nobody helped us than the finance person who did the contract Isaac Cisneros avoids us . Maybe like 4 hours in from the time we got there they tell us that the bank didn't approved us . So In my head I'm like how are you berly telling me this now . When u said we were approved but the only thing missing was my husband opening a bank account with GECU. We signed the contract you gave us the temp tags under our name you told us to get insurance and the insurance even faxed y'all a copy of it . I recall clearly Isaac telling us if i don't call you by Monday that means everything Is good and he never called .. so they said we can get you into something else like a 2005 Toyota Corolla I'm like are u serious how do u expect me to take that . Well long story short they were forcing me leave the suv there without them returning my 1350 that i gave for a down payment . I had to call the cops the officer made it clear to them that it was a civil issue and i didn't have to leave the suv there if they didn't return my Money to me . I will be going to the media and the BBB because it is not my fault you swore up and down i was approved and than after two months when WE went to Look for u guys I'm not approved after we signed all the papers .. STAY AWAY FROM THEM read more

I had a near hopeless situation. Let me say that Emmanuel assured me he would help me and that he did. I needed some extra help with my trade in situation and they really helped me into a new (2019) and I'm extremely grateful to Emmanuel and Walter for their help. Definitely recommend. read more

Went to check out cars for daughter and salesperson was not very informed of any of the cars or the sales process. General manager was not very helpful either. It felt like it is a dealership for rookie sales persons. Nothing against getting a start. I just wished they had someone to mentor them while I was trying to purchase a vehicle. I purchased a Civic at El Paso Honda. Now that was a pleasent purchase. Much more professional. read more

A really NO HASSLE way to buy a car. Chris Marin went out of his way to find the vehicle with the options we wanted. This has been the easiest and most fun purchase we have made. Thank you Casa Kia for having a great person on your team. read more

Great people, good customer service and I would like to thank Miss Rosa Perez for assisting me to get a good deal I would like to do business with you guys again soon. read more

Had a sale rep named Sal, we talked about a few cars I was thinkin about, crunched some numbers, offered to put down a decent down payment, he went to go check with the banks, he said we won't hear from them today and said he'd call the next day with an answer, and nothing all day, I even texted, called numerous times never answered a single text, he answered once then hung up on me. What a joke. read more

I had the worst experience you could have had a car dealership yesterday. I have REALLY bad credit that I am working to raise and have been working on for a while. We needed a second car, so I went online to see if I could qualify for a loan. We got a call from Casa Kia and they told us they could help us. I let them know that I have really bad credit and that it's going to be really hard to get approved. We were told don't worry We can help. We originally went in last week 3/8 and they were really nice. They had us sign a paper saying that if they found a car for us we liked we would take it. So they found a 2014 Kia sportage. My wife loved it. So we filled out the paperwork and they came back saying my credit was really bad and we couldn't get it. They tried under my wife's credit and they said she was approved. By the way my wife does not work. So we got all happy because at lest one of us will benefit from the on time payment (credit wise) we went in signed paperwork they told us we would go back to pickup the plates. We put down 1500. Well the next week we noticed that we had the money, and it had not been took out(thank goodness it had not). I called them and talk to finance. They told me they were finishing up the paperwork and they would call us Monday to come in and find out who the bank was. (WHAT!!!) I ask him "I thought every thing done". He told me that they financed me and that a bank still had not picked up the deal. (That should have been a Big red flag) I was kind of thrown off by that but i figured that it's because of the credit issue and they would figure it out.(yikes) well Monday came and they called us to let us know that we didn't qualify and we needed a co-signer. Ok we have been driving the car for awhile and they just now found out we didn't qualify. My father in law went in with us to be the cosigner. Thank God we had him with us. We found out that the price they gave us was way higher then what the average price it was going for. So we tried to get it lowered. They were not willing to budge so we walked. The girl that was helping us got frustrated and started claiming that my father in law was raising his voice to her. We left. The manager came out and asked what was going on, we told them we were leaving because the price (fair price mind you) was not going to be honored. He got upset and said if your leaving where's my car? We let him know it was outside and the keys were on the desk. Very unprofessional!!!! We left in shock and feeling kind of bummed out. The general manager called my father in law the next day and was very nice and said they would accept the average price we wanted. Unfortunately the reason we did not go back was because of the managers rudness. Needless to say, went to another Kia place (viva) and got the car there. It's brand new one and I will be paying about 12 dollars less. read more

Bought a brand new Kia Optima last year, I started having problems with the transmission (overheating). Went to the service department several times, never fixed the problem, never got a straight answer, the last time i took my car with them, they had it for a week, when I finally picked it up this Monday, the service employee gave me a photocopy of the manual, alleging that it was NORMAL for my BRAND NEW CAR TO HAVE THIS PROBLEM. Spoke with the manager as well Mr Galaviz, and didn't help at all, basically gave me the same answer, there was nothing to be done. read more

Responded to FB ad for new 2017 Kia Forte S. Sales rep called me & said he had a better car, amazing deal: 2017 new Forte EX loaded, less than 2000 miles, never titled, $16,000. Went to dealer same day July 19, sales rep I spoke with handed me off to Jose Luis. Drove car with him, went to his office, & he walked in & said I'd gotten the deal of the year, nearly $10K off the car, $16,995. I said we're still $1000 off what the other rep told me. He said he had a new 2016 Forte 5, never titled, he'd sell me for $16k. Or I could have the 2017 for $16,995. Went back today, July 21, Jose Luis said another rep was trying to sell the car. I said "Good, every sales rep should be trying to sell it." I said I wanted to show my wife the one I drove. He said, that one's $22,000. I said, no, you offered it to me for $16,995. He said they made a mistake & I said "we're done". The Lowenfield family has built a reputation for honest dealing over 3 generations. But this kind of slimy, time-wasting underhanded dealing will catch up with them quickly. 3rd generation little brother's sales crew used slimy, underhanded, lying bait-and-switch tactics on me. Great way to ruin a legacy. read more