I dealt with Rudolph Chevrolet and they bought the dealership when they used to be in San Antonio. They've always been great and very courteous and they have very good quality of equipment and service. read more

I feel it's important to share our recent experience, not just as a warning, but as a reminder to trust your instincts and expect better from businesses--especially when making large purchases like a vehicle. From the very beginning, the salesman BRAILYN GUTIERREZ was condescending and dismissive. On our first visit, he made assumptions about our financial situation based solely on our appearance--making it out to seem as if we couldn't afford a vehicle without any prior knowledge or anything about us. This first interaction was offensive and unprofessional. Although this was our interaction we still continued to give the dealership the opportunity to work with us and we returned to finalize the purchase of two vehicles (2025 Chevy Suburban & 2025 Chevy 2500) BAILYN GUTIERREZ insisted on handling our sale even though we had explicitly already expressed our concerns that we didn't want to work with him and spoken to the manager. To avoid a long process my husband and I gave zero pushback on pricing or payments, yet we got a run around and Mr.Gutierrez wasn't transparent during the financing process and even made comments about the legitimacy of our business, saying we needed to "make the purchase look neater."That statement was not only insulting--it was inappropriate on every level and we provided legal documentation to shut down the claim Mr.Gutierrez made. We once again asked respectfully, and made our concerns known that we would not continue working with Mr.Gutierrez even communicated that clearly to his management. Our request was ignored. In fact, the disrespect continued where the finance manager went so far that he proceeded to scratch out the salesman's name on paperwork and write in another sales person's name--this clearly was just a tactic to "shut us up and get us out of the office." Now to make matters worst reflected on the official agreement was Mr.Gutierrez name proving that our request was ignored. This just goes to show the type of culture and values being upheld at this Rudolph Chevrolet. But what truly pushed this from disappointing to disturbing was discovering that after my initial HONEST review towards Rudolph Chevrolet they used staff to post reviews with fake 5-star reviews to drown out my legitimate customer review. As someone who relies on honest reviews when making major decisions, this is deeply troubling and deceptive. It's a clear attempt to manipulate public perception rather than take responsibility and improve. We spent a significant amount of money here--and left feeling disrespected, ignored, and misled. I will not be returning, and I strongly encourage others to proceed with caution. Don't let a polished showroom fool you into thinking you'll be treated fairly. You deserve honesty, respect, and transparency--especially when you're investing in something as important as a vehicle. I'll post a couple of the many images to support my review and also reflect that the reviews from staff came right after I posted my initial review. read more

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Excellent service and great place to buy a car. Scott was extremely helpful and sold me on a car I wasn't even planning on getting. He worked out a great price and was super quick in explaining everything and getting me out the door with my car. I'm a Ford guy, but Rudolph Chevrolet had the best price on a car for me. Rudolph doesn't mark up their cars like other places do and this is a family owned company. The kids room is a huge plus for kids to play in also. It kept them busy and entertained while the adults handled the business. Kudos to whoever gave them the merry-go-round! read more

After calling 2 other Chevrolet dealers about coming in to find out why my engine light was on and get it fixed, both of them had a reason why it would take weeks to get it diagnosed and repaired. I then called Rudolph Chevrolet and it took 2-3 days to not only diagnose the problem, but also get it fixed. Mike was really helpful and everyone I talked to was very nice and friendly. They are busy as well, but didn't put me off with excuses about timeframes. Even though this dealer is really far from where I live, I will go there anytime I need help with my car. Great dealership and would definitely recommend! read more

Loved my experience here. Very communicative staff. Very friendly. You receive that El Paso hospitality - warmth in every smile :) Anyway! Went to get my vehicle serviced: Oil Change, Tire Rotation, the works. Not only did they review the report with me, they SUGGESTED (not forced) the appropriate replacements that were needed (which all followed along the timeline of my manual). I didn't feel as if I was getting cheated. I felt like they took very good care of my car. AND! I got a car wash at the end. She got new parts. New oil. Tire rotation annnnd she was sparkling clean :) Highly recommend Rudolph Chevy!! read more

I have purchased 3 cars from this dealership. I have referred my sister and my best friend and they have purchased cars from them also. I will never purchase another car from you. They sell you useless warranty that they don't cover. Pray that you never have to get your car serviced here. read more

What an AMAZING place. Oscar in the service department is phenomenal. I came in on Saturday without an appointment and he informed me my tire (that had been flat forever) wasn't in stocks. He reached out to other centers and was able to secure me one by Monday. He personally called me when it arrived and I wasn't able to make it until Wednesday morning. Sadly I had forgotten HIS name when I arrived but remembered mine. His staff serviced by truck(again without an appointment) and I was out in less than an hour. I wasn't even late for work. From the moment I bought my truck, Ive had nothing but GREAT things to say about this dealership. 5 stars for sure!​ read more

I can tell you that the sales department severely lacks integrity. My experience was the worst I have ever dealt with in all my years of purchasing vehicles. I have to assume that they figured I would be ignorant, and I would not pay attention, or I would not see the numbers they flipped on the sales contract. Moving numbers from their purchase of my trade-in vehicle to the number of the vehicle I was purchasing was something I guess they get away with all the time. The guy that wrote up the contract had a blank face with nothing to say when I asked him where he got the numbers he wrote into the contract. Yes the total at the end of the contract for the vehicle was the same, but they can add more commission to their pockets by flipping the numbers. Shady dealerships do this all the time. Then I get a conference call where they apologized for making the mistake, and it was only because they said they were old. Just another way to insult my intelligence. After I asked for an itemized addendum to contract which outlined the upgrades I paid to have the dealership install (because they only had the total amount listed on the contract for all upgrades), I found that they had double charged me for mats. They acted like it was no big deal, and they cut me a check (minus the taxes that I had now paid twice.) So they took my approx 7 bucks in extra taxes, and they kept it in the purchase price if the vehicle. When I asked them about the taxes, they said "well it's only like 7 bucks, but the salesman can give that to you if you want." WTF??!! I could have cared less about the 7 bucks if they hadn't already tried to be completely dishonest with me from the start. Needless to say, they haven't gone out f their way to pay me the $7 in taxes that I paid twice. I could go into more issues, but I think this should provide enough red flags to anyone that is considering purchasing a vehicle there. Just pay extremely close attention to detail if you buy/trade there, or else they will take your hard earned money to line their fat pockets. Good Luck read more

Best Chevrolet dealer I've ever used. They take care of everything. Great price, great service, super nice people. I 100-% recommend them.

Buyer beware! Do not shop here!. Worked with a salesman for five days. The salesman sent me the sticker told me it wouldn't be a penny over MSRP, told me shipping would be $600 to Dallas, said he would call and find out when the vehicle would be there and the deposit would be $1000 to hold it. Spoke to him every day for the next four days and on the fifth day when they found out when the vehicle will be there And I was ready to close a deal, they told me because I am Out of town, which they knew, they were adding $5000 dollars to the price and 1000 for the deposit. This is after I went and got approved by my bank for the vehicle. This is price gouging and bate and switch! The GM apologized and admitted it was their mistake yet would not honor the price we had been discussing for 5 days because he knows how much I wanted the car. I will be talking to the BBB as well as everyone and anyone I can. Update: now they say they will honor the original deal, but the vehicle is not available because the Original buyer that backed out decided he wanted it again. What it feels like to me is that I was lined up to purchase and the original guy decided he wants it again, so they tried to see if they could get another $5000 out of me, now that I said he'll no, they have it back to that guy, I could be wrong but it's a whole bunch of shady. read more

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My husband and I had a great experience at Rudolph Chevrolet purchasing a new 2019 Traverse. We worked with Kenny Lopez the entire time and I highly recommend requesting him when you go in to purchase. He worked with us to get us exactly what we wanted and went above and beyond. He was a saint, we love our car, and I would 100% recommend Rudolph (more specifically Kenny) if you are in the market for a new car. We never felt pushed to make a decision on something we weren't comfortable with, and the entire buying process was quick and easy. We also worked with Tinny in F&I and again, he was fabulous. He didn't make us feel stupid for rejecting any add-ons, he didn't pressure us to get an additional sale, and he seemed genuinely excited for us to be getting our new family hauler. After the purchase, I walked over to service and ordered some custom parts to make sure this new family hauler looked as non-mom as it could and everyone in service and parts was super friendly, prompt, and helpful and I can't wait to black this mom mobile out. 10/10 for Rudolph and the entire staff we dealt with. They will work with you to get you what you want. read more

We have been taking our cars to Rudolphs for years. They do excellent work and are always reliable.

Have been calling for the past week to try and get the money back from my extended warranty. I keep getting transferred between the multiple Rudolph dealerships on the same street. Have left multiple voicemails and wont get a call back. Shady business going on at Rudolph. read more

Very dishonest dealership in my opinion. You can't trust anything they say until you see it on paper. Not good business! Sales will add extra costs last minute when discussed everything before day of signing and assured that there were no more costs. read more

Great buying experience from Rudolph Chevrolet. There was absolutely no pressure when I said I wanted to think about it overnight. They really try and take care of the military as much as possible. Highly recommend when purchasing your next vehicle you ask for Adrian Aragon. He was upfront and honest and made this a pleasant experience. read more

If I could give no stars I would. This service department has had my car for 3 weeks and done absolutely nothing with it. This is the 3rd or 4th time they've had it... I've lost track. They don't give you updates unless you call to get information. They have totally dropped the ball in dealing with my issue. Take your vehicle to another dealer if you want to get your issue resolved. Horrible service. read more

I didn't buy my zr2 from Rudolph...but you wouldn't know it by the way they bring you in as part of the Chevrolet family. I'm military, which means I'm Constantly on the move, when I got stationed in El Paso, I originally brought my truck to Rudolph for some Warranty work, but I didn't have my warranty Information on me. This wasn't a problem, as Oscar in the service department is the best in the game. Not only did he pull my warranty information for me instead of kicking the can down the road, he told me if I ever have any issues in the future to let him know, he's got all the information on file and he'll be glad to assist. Oscar is a man of his word, as ive since called for warranty and regular service work and Oscar has been top notch every step of the way. From the always cheerful receptionist, Alexa or Alexis I believe her name is, to Oscar, to the sodas and snacks, these guys make you feel like part of the family and not just another number. I highly recommend this dealership as your one and only shop now and in the future. read more

An hour and forty five minutes for an oil change and diesel fluid! To top that off the diesel fluid cost $52 plus the standard $105 a hour labor!!!! Oh but I got a complimentary car wash and got the truck back with my driver side door still dirty! For the cherry on top when I got in the truck it had been driven 4 miles. 4 miles! How do you drive 4 miles on a dealership! Needless to say I did not pay for labor. If this wasn't a company truck I'd be at the closest Jiffy Lube I could find. There's a reason those places are in business. Sure some people want certified work done but we're talking about an oil change. Even IF the oil filter was in a tricky place that should've taken 30 minutes. If not let me know dont make me sit there! There's a reason people call them "stealerships". I would have been able to overlook the dirty door but if you're going to take that long at least give the vehicle back clean or still dirty. If you're going to take that long at least apologize. I get it people have to make money but there has to be a line. I will make sure I find a different dealership to do my service. read more

I needed a dealer part on 10/26/16. I was very impressed with Rudolph Chevrolet's prompt service on the telephone, especially when compared to the long hold times and dropped calls I experienced trying to reach the parts department at Viva Chevrolet. The at least 30 minutes I had spent on the phone trying to get to the right people at Viva Chevrolet was starkly different from the insignificant delays throughout my telephone experience with Rudolph Chevrolet. The ~$12 fuse I needed was also a few cents less expensive at Rudolph Chevrolet when compared to Viva Chevrolet. I was promptly transferred to the parts department, who helped me identify the part I needed and confirmed that it was in stock. Only one of these parts, an 80 Amp Electric Power Steering fuse I needed for my 2006 Chevy Malibu Maxx, was present at the dealership, and so the parts representative was kind enough to hold it for me to make sure that my trip was worthwhile. When I arrived at Rudolph, I was quickly greeted by the customer service team who directed me to the parts department, where I was courteously and efficiently assisted by the parts desk, who had my fuse on hand. The cashier processed my payment quickly, and I was able to smoothly transition back to the rest of my day. I sincerely appreciate the dedication to customer service at Rudolph Chevrolet, and I look forward to continuing to bring my business there. Please keep up the excellent work. read more

3 chevrolet dealership's , mission - viva - and then rudolph chevrolet !! rudolph chevrolet being the furthest from my house 33 miles to be exact !! i highly recommend rudolph , don't waste your time anywhere else , from sales to the service dept. 5 stars !! i've been to all 3 and rudolph chevrolet will take care of you !! i'm not a sale's person , i've just been there dine that !! read more

Rudolph lied to my husband about the price of a vehicle. Once he was approved and was ready to close the deal, but they said they forgot to tell him it would be an extra $5000 because we are in a different zip code, I wonder if everyone in a different zip code get charged an extra $5000??? read more

Good overall experience at Rudolph Service Dept. I'm writing here as opposed to the Rudolph-provided review link (Reputation.com) because that website shows to be down at the moment. I took my 2010 Camaro for an oil change and battery purchase. I found coupons online for offer on the battery, however they were not honored by the cashiers. Admittedly, and not blaming the lady at the cashiers' desk, my smart-phone screen coupon was difficult to read and somewhat confusing. I was unable to print out the specs on the terminals at the waiting area as the wi-fi was down, with no internet access. So instead of having a drawn out discussion, and because I was in a hurry, I paid the full price and decided to call today. I spoke with my service advisor William Bissell, and he managed to clear up some questions I had about my invoice and the charges I paid. On the battery, he asked for a few minutes to get clarification, and said he would call me back. He did call back, promptly, and agreed my charge was incorrect. He was authorized to offer me a free oil change next time (not labor) as Rudolph's way of apologizing for the error. When asked if by chance he would not be around when I show up next time, he mentioned he documented the incident on my customer record screen so anyone could verify the complimentary oil change. Either that, or Mr. Gillette (Supervisor?) would confirm it. Kudos to Mr. Bissell on going above and beyond. And on whoever it was that approved the complimentary service. Nice to know good service is alive and well at some establishments, like Rudolph. As a suggestion, it might be a good idea to familiarize the cashiers on whatever offers are in effect, to avoid the customer the "burden of proof" and detract from an otherwise near-perfect team effort. F. Cervantes read more

DO NOT TAKE YOUR VEHICLE HERE! I need to start by saying that I've tried to resolve these issues with Rudolph but getting someone to even call me back has been both difficult and exhausting. Where do I begin? I've been to this dealship several times before and one thing usually leads to another, but this time it was just too much. I'm currently living out of town and I occasionally drive into town to visit family. In the past I've taken my truck to get an oil change without issue. This time I brought in my '04 Avalanche with a list of problems, all issues that I was very specific about. A check engine light that was on, a fuel line problem that causes gas pumps to stop while refueling, the replacement of my shocks, an electrical issue that dims my dash lights at night, and a tailgate handle that needed to be replaced. First off, I arrived in town to leave my truck with plenty of time. I dropped it off on a Wednesday but no work was done on it until the following Tuesday. I know this because I called that Friday to get the status and was met with "We didn't think you needed it right away". That's a whole week of my truck sitting there and no work done. Mind you, I made an appointment for this work to be done. Next, all the issues I brought up were not resolved and led to other problems that cost me several thousands of dollars. Every single thing I had paid for ended up popping right back up on my 12 hour drive back home. For example, my engine light came back on a few hours into my drive. I'm also still am unable to pump gas without it stopping so whatever solenoid they replaced was pointless. I was able to resolve the engine light after I bought a new gas cap on my own. A $20 fix that clearly could have save me several hundred dollars from just that issue. Another issue that came up was a hub bearing come off during my drive. Nothing is more frightening than having 3 hours left on a drive while your wheel feels like it's going to come off. I was told that it had nothing to do with what was worked on and I would have to take it somewhere to get it fixed on my own. I ended having to leave my truck at a local dealership for another week, costing me another several hundred dollars. Next on the list were the dash board lights that continued to dim at night. I was told that a new battery would resolve this issue. It did not. And finally, the tailgate handle that was replaced ended up being a dud. I had to again take my truck to a local dealership to get the replacement part. Which ended up requiring an additional part that needed to be replaced. A latch. A latch that I had to order on my own and replace myself. I was told that I would get this part reimbursed by Rudolph for my troubles but have yet to see the reimbursement. That was 2 months ago. I've made multiple attempts to try and get this figured out but they're always too busy or don't care. So, if you decide to ignore my warning about this place and give them business, I hope it's just for an oil change. If they mess anything up, it'll take something short of devine intervention to get them to help you out. This was by far the worst experience I've had with any repair shops. read more

Iv been here a few times looking for a car for my wife as well as shopping for a truck. I can honestly say that this is the friendliest, no pressure dealership in el paso. these guys are great. im currently in the market for a new Silverado. and my salesman is a great guy! iv had no problems at all so far and these guys truly have your needs at heart. hands down the best in el paso!! read more

OK....I have bought a Corvette, a Spark, two Equinox's, and a Tahoe from this dealership! So lets say I have some experience....lol. Being a return customer on a major purchase should say enough but let me share more. Don Finely in the Finance Dept is a true Pro! If he leaves.....I am leaving with him. Basically, I hate spending a day in a dealership to buy a car and he will do everything and have it ready for you. Andres Arias is my Salesperson of Choice. He has sent me pictures via text, will find the answer and provide quick response and make the process smooth! Next up....I will put this Service Department up against any Dealership in El Paso! Keep in mind, I have also bought at Mercedes, BMW and Shamaley Ford...None of them can touch this service department. As a quick tip, once you buy a car from Andres, let him know when you are coming in for service and he will be there to meet you and ensure the service department is on point. Thanks! You have earned my future business :) read more

I had my first oil change done here and I wasn't satisfied. At the same I had my stereo looked but all they did was reflash (reset) the radio. It's just like giving someone Tylenol because they have a headache but they really have a wound. They didn't bother to troubleshoot... On the free oil change, I brought my own oil even though I was going to get it for free. There were oil spill all over my engine bay and it smells like burnt oil when I turn my A/C on. They didn't even bother to clean it up! read more

This was honestly the best service department in a dealership I have dealt with. After trying to be ripped off by Bravo Chevrolet in Las Cruces I had my car towed down to Rudolph in which the car was not only fixed for far less money but the service manager bill Keoho took the time to explain to me what all had to be done to the car. Again thank you Rudolph for all the excellent service! read more

My 2017 Chevrolet Malibu was having problems with the electronic parking brake not releasing. I had previously brought the car in and the problems diagnosed and it was determined that the switch in the console was a contributing factor. I was notified that the replacement switch was available and a service appointment was made to come in and have it replaced. The service advisor, Mike, was very helpful and courteous. I'll always have my car serviced at Rudolph Chevrolet. This is important because I live in Far East El Paso so it takes some planning for a visit to the dealership. read more

Brought my Chevrolet Cruze in for service because the window regulator had broken during a road trip. I went in to see Oscar and he was able to fix my car right up for a fraction of the original price of the repair. thanks to their price matching policy the repair ended up being practically $130 off of the original quoted price! I will definitely come back to Rudolph Chevrolet for any future repairs I need done. thank you so much for fixing my car! I can't recommend them enough. read more

They did a great job repairing my Camaro a month and a half ago, after it suffered hail damage. I tried taking my car back last week, after a hit and run, but the woman who was supposed to set up my appointment, was never available. And when she was available, it sounded as if I she was being inconvenienced. After leaving her 5 voice-mail's, and her never getting back to me to let me know when my car could be repaired, I gave up trying, and decided to go with Hoy instead. They've been more than helpful, and will be starting repairs on Monday. They answered my call promptly, along with my questions and concerns. read more

Hidden fees all over the place. Fed me lies the entire time, and tried to tell me I owed them $1,000 so they could detail my trade-in. Will never go back to this place...for anything. Even the manager tried to feed several lies to get me to trade my car in for nearly $5,000 less than blue book. read more

How can I not recommend this place??? This ain't your daddy's dealership anymore! By that I mean service is exceptional, price is very, very competitive, and the work is done right. For the first time, I tried the 'make an appointment online' deal. Every thing worked like clockwork! Bill Keoho, my Service Rep was there and immediately took my vehicle in. Not only did he do everything in a professional, expedient manner but also offered to and did get me driven down the road to where I had an appointment. I say this qualifies for outstanding service. The icing on the cake was to be told well before noon that my car was done and ready to be picked up. Arriving I found that Cashiering had my paper work ready and waiting. Just sign me Happy and Appreciative to Bill Keoho and Rudolph Chevrolet! Steven I. 2014 Suburban read more

I had scheduled an appointment. The dealership was expecting me and the service to my vehicle was expeditious. The receptionist and Able answered my concerns about what was involved with the service with my vehicle. I would recommend a vehicle service by an authorized Chevrolet Service Center to a friend. Thank You, Mark Villanueva Satisfied Chevrolet Owner read more

Was on my way through town heading from the pacific ocean to the atlantic ocean. Somewhere outside of tucson the emissions check light came on. I called first thing and asked if while i headed through town they could take a look. Only i was dragging a 35' trailer with me. They said no problem they would just meet us outside. When we arrived the service writter i spoke with (Mike Dindinger) was with another customer so not too long after Oscar came out to take a look. We were up and running in 24 minutes. Once Mike was free he came out to follow up. Great service great people if i lived here this is where i would go. Thank you so much for being honest friemdly and timely. Good job guys pat yourselves on the back. read more

My car, a 2014 Chevy Spark, got totaled while I was visiting El Paso from Austin. I bought this car at the same Rudolph, so I thought, since I'd bought my previous car there, then I could maybe find a replacement there too. Lucky for me, I ran into my previous dealer: Daniel Vacio. I told him that I was really there to look and see if I could even afford to replace it. He found me a great 2014 Chevy Sonic. We talked about it, and he understood my situation, so we negotiated and I got a really great price for it, around the same price I was paying for my Spark. It was quick and easy, and a lot of stress saved. I'm almost considering driving back for my next car! read more

As always, I had a wonderful experience at Rudolph Chevrolet. Mike D. was as helpful as always and patient with my requests. He went out of his way to get my vehicle maintenance completed ahead of schedule when I had an emergency and needed my truck before I had initially anticipated. The staff at Rudolph Chevrolet Maintenance is professional and compassionate to the needs of their customers. I won't take my truck ANYWHERE else, ever! read more

Great customer service and quick service maintenance!! Plan on my every guy I ever own from there.

Bought a used GMC Acadia there and received top notch service. I initially did not buy the vehicle, but when the weekend had passed, the customer service rep asked what they could do to earn my business - classy. GM gave me a better offer on my trade-in and I was driving off the lot with a much needed vehicle. Highly recommended. Adrian Aaragon is an outstanding and professional salesman. Get your new or used vehicle here! read more

I feel that my fuel level sensor on my 2009 Cobalt was damaged during the recall of the fuel pump, except the manager does not want to admit it. So, when I took it in to get the diagnostic done on it, they found three other things wrong with it and when I was leaving the dealership because I refused to have any more money spent on technicians that do not know what they are doing, my car broke down immediately after I started to drive off in the parking lot. Mind you, I did not need a tow truck to get my car to the dealership and my car was in good driving condition except for the fact that the fuel gauge is not marking the correct fuel level. So, I went in and asked Mike what the technician did to it, and he said, 'I know I didn't thing it was that bad, I barely made it to the parking lot.' And that's when I told him my car was not like that yesterday. So, he goes outside we pop the hood and we check it out and the technician did not put the air intake pipe back correctly which was causing my car to die out on me. So, when Mike slammed the air intake back into place, I looked at him and I told him what is to say that the technician didn't damage my fuel level sensor when switching out the fuel pump. Then he fed me some BS excuse of why it couldn't of been them. So, needless to say I am very dissatisfied with the service I was given for both when I got the recalls done as well as this time. read more

We went to look for a new Tahoe to help facilitate with are growing family. Found one we liked and our sales rep let us look inside the vehicle. I asked if we could take it for a test drive and he said that he had to move the vehicle for us and then we can take it. My wife, two year old child and myself where in the vehicle when he was moving it. I was thinking that he was going to pull behind our vehicle so we could put the car seat in the Tahoe so we could drive it. However, once he drove it off of the overhang in front of the dealership he continued and took us on the public road. We stopped at the enterprise up the street from the dealer where I got out and walk my daughter back to the dealer about a 1/4 of a mile because of obvious safety reason in over 100 degree heat. So then we talked about my trade in vehicle and they were very persistent on the fact that at auction my car was going for 28,000 and they don't follow KBB trade in appraisal which was (33-34,000). But if you look on there cars on the showroom floor they all have a KBB printout of what they are worth. I thought it was ironic. But for the blatant safety reasons of the sales rep not even acknowledging or thinking about my daughter is why I'm giving this dealer one star and why I will not recommend or take my vehicle there ever. read more