Mesa Auto Mart, by far, is the best family owned smaller dealership we've ever been to…read more Not only were we approved fast, but Ray, the owner, got the permanent tags the next day. The customer service is so top notch b/c that they washed and fueled it up before I picked it up the next day. There was a tire pressure warning light and he was so gracious to make sure it was fixed. I am the most satisfied and will definitely come back for another car.

From the owner: We specialize in Sell, Buy, Trade and consignment of used Cars, Trucks, Vans & SUVs, We also…read morespecialize in finding specific vehicles for customer who do not find the type of vehicles they're looking for in our car lot through our vast and huge resources and we only charge a small reasonable fee for the service.

Notice they only have 4 positive reviews and they are dated..that is because less than favorable…read morereviews have been taken down. I will be taking this up with Yelp as to why my and others previous and less than perfect reviews have been removed. This is shady business practice. What do you expect from a junkyard, well this junkyard is not bad, just dont go by whats in the photos as they really dont get taken down.Its a lure to get people to go there I get it but dont be deceitful about it. Apparently, honesty is not a stronghold here.

Great employees and great prices !! They have everything i was looking for !! 10/10 recommend !!read more

They sell lemons they know won't be covered by lemon law because of the year of vehicle they are…read moreselling you. Don't trust this location. They will give you the run around. My son has been without a vehicle for over a month now. Car has been in shop for SECOND repair. They don't care about you. My reviews are always honest. I will leave this review up until resolved.

I was quoted $10,000 dollars! After being quoted under $5,000 by multiple people and companies…read more Took in the quote and walked out with a check for $10,000 in under an hour!

To spare everyone a long story(1months plus several weeks long). The entire department has an us…read moreagainst them attitude. They(to include the service manager) blame the customer instead of admitting to their own errors. I turned my vehicle in because it was showing a high coolant, check brake light warnings lights on dashboard. Instead of checking the vehicle's engine to see if it was overheating they just replaced the cluster and module controller so it would stop flashing the warning lights, a week later the dashboard was flashing the same warning lights. In the end, the engine needed replacing according to them. When I requested a refund for an unnecessary repair they began to say all kinds of things that were not documented in the paperwork I received when I paid $1,841 for the repair. Needless to say, I never received a refund. I simply paid for my car to be towed back home after they quoted me $16,572.86 to replace the engine for a Fiat 500. I just didn't trust their competence any longer. They returned my car is worse condition, now it doesn't run. Stay clear of this place.

Once again, they didn't disappoint with their terrible customer service in the service department…read more Car towed Wednesday with an appointment of 2pm. Was told my car would be looked at Thursday, then was told it was on the list for first thing Friday and now the service advisor isn't answering texts and/or calls. Call to talk to the service manager and he tells me "they aren't a doctors office and don't work that way". All I want is simply some customer service and communication. All I got was rudeness and excuses! Why is the the only authorized Fiat service in El Paso?

From the time I set foot into Poe Toyota for the very first time in Feb 2024, I was taken care of…read moreextremely well :) ! Initially, I purchased a 2024 Toyota Corolla Hybrid through a Costco Auto program Toyota rep, Jacob, who went above and beyond to assist me with my purchase, and with learning the new features of my new car :) ! I was also very well taken care of by Aida and Tammy, who kept me posted and up to date regarding my gap refund :) ! I was a little bummed that the Toyota Corolla Hybrid was not on the Costco Auto Program's list of special deals. But nevertheless, I was still happy with Jacob's exceptional customer service :) ! Most recently, I had my oil change service done at Poe Toyota in mid-June as part of the Toyota Care program :) ! I couldn't have asked for better service from Andrew, and everyone else who works over in the Toyota maintenance division :) ! I would highly recommend Poe Toyota to all of my friends and family for their needs :) ! Not only is the Toyota brand such a reliable and quality vehicle brand all-around :D ! But all of the employees at Poe Toyota truly care and go the extra mile for their clients :) !

HORRIBLE HORRIBLE HORRIBLE EXPERIENCE EVER!!!!! So I called today to see if my warranty guarantees…read moreanother oil change if not I would still like to get my vehicle serviced. I called this afternoon from work and Cassandra transferred me to service department and the phone rang 20 times and no one answered. I hung up and called 4 more times and Cassandra never answered. I tried again and she finally answered and I was frustrated by now and she said "I have other customers" I replied "I am a customer too" by now I asked for a manager and she was not concerned about my frustration that she had no empathy, understanding of my position. I left a message expressing how no one can help me but oh they are so attentive and hoping you give them your business when purchasing a vehicle. Cassandra is no help what so ever and maybe she should update her resume and work somewhere else. Oh but wait she has other customers who are important. Good thing is Take 5 assisted me with one call and 5 minutes I got what I needed. Take 5 was very caring and professional and treated me like a customer. The don't make appointments for their convenience because we are important. Maybe management needs to redo their staffing to avoid these lengthy reviews. I gave a decent survey online yesterday which I regret doing. I wish I waited till after today. You all stink like dirty laundry.

I dealt with Rudolph Chevrolet and they bought the dealership when they used to be in San Antonio…read more They've always been great and very courteous and they have very good quality of equipment and service.

I feel it's important to share our recent experience, not just as a warning, but as a reminder to…read moretrust your instincts and expect better from businesses--especially when making large purchases like a vehicle. From the very beginning, the salesman BRAILYN GUTIERREZ was condescending and dismissive. On our first visit, he made assumptions about our financial situation based solely on our appearance--making it out to seem as if we couldn't afford a vehicle without any prior knowledge or anything about us. This first interaction was offensive and unprofessional. Although this was our interaction we still continued to give the dealership the opportunity to work with us and we returned to finalize the purchase of two vehicles (2025 Chevy Suburban & 2025 Chevy 2500) BAILYN GUTIERREZ insisted on handling our sale even though we had explicitly already expressed our concerns that we didn't want to work with him and spoken to the manager. To avoid a long process my husband and I gave zero pushback on pricing or payments, yet we got a run around and Mr.Gutierrez wasn't transparent during the financing process and even made comments about the legitimacy of our business, saying we needed to "make the purchase look neater."That statement was not only insulting--it was inappropriate on every level and we provided legal documentation to shut down the claim Mr.Gutierrez made. We once again asked respectfully, and made our concerns known that we would not continue working with Mr.Gutierrez even communicated that clearly to his management. Our request was ignored. In fact, the disrespect continued where the finance manager went so far that he proceeded to scratch out the salesman's name on paperwork and write in another sales person's name--this clearly was just a tactic to "shut us up and get us out of the office." Now to make matters worst reflected on the official agreement was Mr.Gutierrez name proving that our request was ignored. This just goes to show the type of culture and values being upheld at this Rudolph Chevrolet. But what truly pushed this from disappointing to disturbing was discovering that after my initial HONEST review towards Rudolph Chevrolet they used staff to post reviews with fake 5-star reviews to drown out my legitimate customer review. As someone who relies on honest reviews when making major decisions, this is deeply troubling and deceptive. It's a clear attempt to manipulate public perception rather than take responsibility and improve. We spent a significant amount of money here--and left feeling disrespected, ignored, and misled. I will not be returning, and I strongly encourage others to proceed with caution. Don't let a polished showroom fool you into thinking you'll be treated fairly. You deserve honesty, respect, and transparency--especially when you're investing in something as important as a vehicle. I'll post a couple of the many images to support my review and also reflect that the reviews from staff came right after I posted my initial review.