Mesa Auto Mart, by far, is the best family owned smaller dealership we've ever been to…read more Not only were we approved fast, but Ray, the owner, got the permanent tags the next day. The customer service is so top notch b/c that they washed and fueled it up before I picked it up the next day. There was a tire pressure warning light and he was so gracious to make sure it was fixed. I am the most satisfied and will definitely come back for another car.

From the owner: We specialize in Sell, Buy, Trade and consignment of used Cars, Trucks, Vans & SUVs, We also…read morespecialize in finding specific vehicles for customer who do not find the type of vehicles they're looking for in our car lot through our vast and huge resources and we only charge a small reasonable fee for the service.

Notice they only have 4 positive reviews and they are dated..that is because less than favorable…read morereviews have been taken down. I will be taking this up with Yelp as to why my and others previous and less than perfect reviews have been removed. This is shady business practice. What do you expect from a junkyard, well this junkyard is not bad, just dont go by whats in the photos as they really dont get taken down.Its a lure to get people to go there I get it but dont be deceitful about it. Apparently, honesty is not a stronghold here.

Great employees and great prices !! They have everything i was looking for !! 10/10 recommend !!read more

My husband and I had the best car buying experience possible with Hugo and Juan -- can't say enough…read moregreat things about them and the entire experience with Porsche El Paso. We bought a certified pre-owned car from a distance (we live in another state), and they made what could be a nervous distance-buying experience a fantastic one. They were extremely knowledgeable, responsive, transparent, patient with our millions of questions via email, text, calls and during a video meeting, and provided us with text and photo updates when the long-distance transport company picked up the car. I very highly recommend them, and I couldn't love my new-to-me 911 cab more!

Went back in, and Sergio took care of us. He fixed a reoccurring problem that had been happening…read morewith other vehicles similar to mine. This all happened in a matter of two hours. He offered to wash my car as well and had a very pleasant experience. Thank you, Sergio!

To spare everyone a long story(1months plus several weeks long). The entire department has an us…read moreagainst them attitude. They(to include the service manager) blame the customer instead of admitting to their own errors. I turned my vehicle in because it was showing a high coolant, check brake light warnings lights on dashboard. Instead of checking the vehicle's engine to see if it was overheating they just replaced the cluster and module controller so it would stop flashing the warning lights, a week later the dashboard was flashing the same warning lights. In the end, the engine needed replacing according to them. When I requested a refund for an unnecessary repair they began to say all kinds of things that were not documented in the paperwork I received when I paid $1,841 for the repair. Needless to say, I never received a refund. I simply paid for my car to be towed back home after they quoted me $16,572.86 to replace the engine for a Fiat 500. I just didn't trust their competence any longer. They returned my car is worse condition, now it doesn't run. Stay clear of this place.

Once again, they didn't disappoint with their terrible customer service in the service department…read more Car towed Wednesday with an appointment of 2pm. Was told my car would be looked at Thursday, then was told it was on the list for first thing Friday and now the service advisor isn't answering texts and/or calls. Call to talk to the service manager and he tells me "they aren't a doctors office and don't work that way". All I want is simply some customer service and communication. All I got was rudeness and excuses! Why is the the only authorized Fiat service in El Paso?

Had a great experience, Mr. Torres, service Mgr, Jessica parts clerk, and service advisor William…read moreAnderson were excellent! They were very professional displayed excellent communication skills will go above and beyond to privide great customer service. Charlie Clark Nissan doesnt just sell cars but privides excellent service in every aspect. Special thanks and kudos to the Service department!!​

To Whom It May Concern, My name is Donna Juarez. I am a U.S…read more Army Veteran and a concerned customer who purchased a new 2023 vehicle in August 2023. I recently brought my car in for routine maintenance, including an oil change, a recall service, tire rotation, and air-conditioning work. Unfortunately, my experience was unacceptable and has left me both disappointed and concerned for the safety of my family -- particularly my grandchild who regularly rides in this vehicle. Below is a summary of the issues: 1. Delay and Lack of Courtesy: I was left waiting over an hour for a ride to work after dropping my car off. When I asked a manager about how being late to work, she said the ride is a courtesy privilege. So rude I could have planned my own transport. Another disappointment in feedback. 2. No warning lights before I arrived and a Surprise Warning Light: After the maintenance, I was told a warning light appeared -- this was never an issue prior to my service appointment. 3. Voided Warranty on this fix: I was informed my warranty was voided due to supposed water damage from a spill. I have no knowledge of this and firmly believe there is a design flaw, as this "spill" seems linked to a button placed dangerously close to where people place drinks. This resulted in an unexpected $1,500 bill. 4. Tire Safety Risk: Less than 10 days after the service, one of my tires blew out. The emergency tire service technician advised that all of my tires were at unsafe tread levels. This is shocking given I paid for maintenance and expected safety checks. This incurred another costly out-of-pocket expense. 5. Paid $300 for Maintenance: Despite spending $300 on a maintenance package, I left in a worse -- and more dangerous -- condition than I arrived. I am warning the public of this practice. This is not the experience I expect from a company that values safety, integrity, and customer loyalty. I demand this situation be addressed -- including a review of the supposed water damage, tire safety negligence, and placement of critical components near cup holders. I truly believe this should prompt a recall or design review. If the organization Nissan Charlie Clark El Paso, is willing to resolve this matter responsibly, I am open to removing my complaint. Otherwise, I will escalate this issue through all available consumer protection channels, including the NHTSA, BBB, and social media. You may reach me via text at (915) 487-4300. I do not answer calls from unknown numbers. Sincerely, a local consumer advocate making people aware. DJ