I wouldn't even give a star, my husband bought a car there 2 years ago and we couldn't make three…read morepayments since husband lost his job, I called them this morning to make a payment and couldnt because he needed to give me permission signing a paper or wathever first. I was worried and tried so hard finding a way to get the money to prevent a re-posesión of the vehicle and when my husband got to his job site the vehicle wasn't there anymore. They checked the cameras and by the time they did this almost 6 hours past since my call to them where they refused to accept my payment. Everyone think this is wrong!!! Plus their cars don't last and have many mechanical issues and don't even bother with the warranty! that doesn't cover for none!! also customer service is horrible!!!

No stars at all. Shady business with horrible customer service. I went to lease a vehicle with…read moreGANAS YA ON 5/4/2020, with a trade in of a fully paid off 2009 DODGE CHALLENGER. First off its August I still have not received my hard plates or tags. Secondly I was harassed into trading in my vehicle communication at the time seemed as if they were a reliable company and willing to put me and MY FAMILY in a safe vehicle. Matthew called and texted me every day for two weeks saying he would have something within my requirements to bring in my CHALLENGER for trade, I expressed to him that I needed a vehicle 2015 or newer with preferably less than 80k, upon arrival everything he showed me WAS NOT THAT, it was either older or over 100k or both, I stated I would then like to take my business elsewhere. Matthew then lead me to the back lot showing me 3 additional vehicles "that were recieving maintenance and cleaning " among those three was the 2016 DODGE JOURNEY SXT. He informed me everything will be done to this vehicle to have it legal and road ready to return in about a week, he also told me it would have went through the entire point inspection. So unfortunately against my better judgment I went along with purchasing the vehicle. Third they took my CHALLENGER for trade we signed paperwork and did the test drive with Matthew in the vehicle while driving, the vehicles alignment and brakes were poor. He directed me and my wife to go to a company the following day that they work with to have this fixed. We arrived at MARTIN TIRE COMPANY they put the car on a lift we waited for 1hour and 30minutes they brought the car back down and said there were no sounds of squeaking from brakes at 60mph and they fixed the alignment. Upon leaving MARTIN TIRE COMPANY exiting the parking lot the brakes continued to make noise, my wife informed the desk attendant and they said they would and that we should get into contact with YOLANDA also a worker at GANAS YA who oversees these issue. Needless to say both Matthew and Yolanda were completely unobtainable to get on the phone to resolve these matters. Forth issue, I have the CARFAX APP on my phone I entered in the information for the vehicle 2016 DODGE JOURNEY SXT and it has two recalls, me and my wife nonstop tried to get in contact with Dodge Dealership unfortunately with the Covid19 the phone system requires you to leave a message and they will return your call to help assist with the issues, we never received a phone call back so again we called and left numerous voicemails on Yolanda's extension, no call back. She finally returned a phone call in early July stating she couldn't do anything for another two weeks mind you the 3months maintenance and service warranty is up at this time I stressed and told her that they purposely let the time lapse so they would not be responsible for the "maintenance " they claimed they would do she said she would try to get me pushed through DODGE DEALERSHIP since she works at GANAS it might speed up the process, nothing no call back no text messages not a single response. Fifth issue I called july 5th to have my payment for JULY deferred until August because me and my family were relocating to Oklahoma, the rep on the phone said this is fine there would be no issue that she would put it in my notes o the account that I will be making TWO PAYMENTS ON THE VEHICLE IN AUGUST FOR JULY AND AUGUST. August 10th or so my vehicle is lifted up in a bed of a tow truck for repossession for non-payment. I get a hold of TRICOLOR AUTO COMPANY they then inform me that NO NOTES were placed on my account also that NO POINT INSPECTION WAS DINE ON THIS VEHICLE, that it was dated for that service June 13th, I never received phone calls nor text nor email, and that I could've recieved my plates and tags back then if it was done. TRICOLOR then tries to tell me I can pay for the inspection and be reimbursed, which is completely outrageous and unreasonable, I stated I need a ready family vehicle God forbid me and my family were in an accident and airbags or safety features did not work properly or they malfunctioned because the vehicle was not inspected as I was told it was. These TWO companies GANAS YA AND TRICOLOR AUTO have extremely poor practices and customer handling, they do not honor safety and the word they put with the vehicle. My car was taken from me in a time of a pandemic and they have failed to do anything on their end as a honorable dealership. 0 Stars and immediate business inspection needs to be done with both these companies. The headache does not stop there. I received a piece of mail dated Aug 19th, the first piece of mail I ever received from TRICOLOR telling me that they would repossess my vehicle, mind you this is after they already had my vehicle and towed it to TX while I'm in Oklahoma. I and my wife spoke with Vanessa from TRICOLOR on AUGUST 13TH up until the 15th regarding the matter in which how to get the vehicle out of impound we paid

This credit union has served my family for almost 20 years. They have excellent rates on car…read moreloans, credit cards and mortgage loans. They also pay well on Cds and money markets. They have excellent customer service. We highly recommend Navy FCU.

Navy Fed is coming up I'm the world. Hey do offer great services and are very military friendly -…read morefor all branches. And not for nothing, but Navy Fed commercials are way better than USAA commercials. Alas, I'm a life long USAA member. It's where I've been for 20 years, and I have no plans to stop. But if I did, I'd be very likely to hit up Navy Fed first. The only reason I check in here is to use the ATM lol. One thing Navy Fed has going is it's brick and mortar spots. USAA brick and mortar locations are few and far between, and most of your business is done online.

Worst place to buy a car, This place sold my mom a lemon she didn't even have it for a year and the…read moregear messed up on her it's been getting work on for 2 months already and she has paid $1200 for the repair out Of her own pocket and it still keeps doing to same thing we called them and they keep giving us the run around but it's ok I told my mom about the Lemon law they have in El Paso and if anything take them to court.

Great customer service from Matthew and Adal when everyone else told me no they told me yes. Made…read moreeverything go smoothly and very professional!

They con you in buying a vehicle They lied on my…read moreapplication, they put I owned a business and falsely got my inspection sticker with the engine light on. Will report them to the Better Business Bureau

If I could give 0 stars I would. I helped co-sign for a friend's car, and the men working there…read moreadded a $2,500.00 insurance/warranty fee even when we told them we didn't want it and asked them to remove it. They never did. Unfortunately, it wasn't removed in time before we signed, and it's been 7 months of fighting it to remove the insurance/warranty fee. We were told that they sent in the "Remove/cancellation" paperwork to the bank but apparently, it was "returned." It was because they never told us we had to come back to re-sign the paperwork. When we asked to take a picture of the paperwork for our documentation purposes, the man was VERY resistant and fought us...he wouldn't let us take the photo until after arguing with him for almost 5 minutes. Ultimately, the warranty fee still hasn't been removed after 7+ months of calling and asking them to. DO NOT BUY FROM HERE.

Best Credit Union in E Paso TX. I've been a member since…read more2016 and not once have I experienced any problems. I transferred from USAA and I love it. The services on the App are so easy to use and their credit card services are always available. The branch on George Dieter is the location I often use and they have a great friendly staff

I thought the navy federal credit union was supposed to take care of military veterans. I opened a…read more3 month cd only after asking all kinds of questions. My question that was important to me was if I could deposit money into the cd without getting penalized and I was reassured that I could. So without saying I went to deposit a check today and I was told "No I would get penalized". The lady that helped open my cd account was there but she did not want to help me, needles to say I will be closing this account at the end of 3 months!

This review is only for their service department, as I did not purchase my Tahoe from them…read more First off, it was a breeze setting up the appointment. I thought I was going to get a hard time because we purchased the vehicle somewhere else, out of town. I used the app to do so. We showed up a few minutes early, and were "checked in" right away. It's a 4 month old truck, so it was free oil change, tire rotation, and a complimentary wash. We are in and out in less than 2 hours. Customer service was great, both from the person that greeted us first, to the cashier. Overall, a great experience.

This has to be the most unprofessional car dealership ever, like actually a joke. when I first got…read morehere FOR AN APPOINTMENT, the service crew had me waiting for thirty minutes and told me they were busy twice while they proceeded to attend to other customers. When I came to pay for a company veichle with a company card they could not accept it while the payment was coming from Bank of America. The service people were completely unqualified, rude, and flat out not helpful for quite literally any situation. I am ashamed to own a Chevy right now, this business is a disgrace to the franchise, absolutely horrible.

Casa Nissan Services Highly Recommended!!! We were on a road trip, and 2 hours away from El Paso we…read morenoticed there was an issue with the front driver's wheel hub. We stopped by an auto repair shop 1.5 hours away from EP & was told we needed to stay overnight to get the part and to have it replaced. We figured the best thing to do was go to EP for a Nissan Dealer Service. We called one other Nissan dealer in EP and was told the same and, "You'd be extremely lucky if you could get the part today." Well, we called Casa Nissan and was told that they'd see what they could do. Paul returned my call in minutes and took down my car info. He stated they would get the part & express service our vehicle so we could be back on the road to our destination. We arrived an hour later, and they had a stall already reserved. My family and I got to rest and eat after 8 hours of non-stop driving. After a couple of hours, the problem was fixed! Casa Nissan was extremely professional and transparent about the work & cost. They were very busy today, and I appreciated that they took our situation into consideration. (We are a family traveling with 3 small kids.) They made sure we were taken care of and that we make it safely. Thank you, Casa Nissan.

I have been calling Casa Nissan for three days trying to get information about canceling my GAP…read morecoverage and to speak with a woman named Margie. After several attempts, we finally got through. Before the call was transferred, we could still hear the receptionists talking among themselves, and their comments came across as unprofessional and impatient. When we finally spoke with Margie, she explained the steps we needed to take. Since then, we have gone twice to drop off the payoff letter to start the cancellation process, and every time we are told she is "out." They always say we can wait for a finance person, but they cannot provide any sort of time estimate. Overall, the experience has been very frustrating. Once you become a customer, it feels like the level of service drops significantly. Based on my experience, I would not recommend Casa Nissan.

Wasted my time. I was told everything was approved and ready just needed to bring docs and card to…read moredeposit the loan. Appointment set and loan agent was not there for appointment. Another person took my application and asked me to sign off my car title right away before explaining I had to complete another process online before they approved. I left with nothing but a hard credit check.

CFPB Orders Installment Lender OneMain to Pay $20 Million for Deceptive Sales Practices…read moreLender pushed employees to hit sales targets and illegally withheld refunds. They did this to me in 2022 and shut down the branch in Socorro TX El Paso that had video and audio recordings in the loan office to hide their wrong doing. They also faild to pay off one of my loans in the debt consolidation and told me I needed their add on auto insurance to be guaranteed the loan.

They have such a great staff working. They made it easy for us to buy a car. We love our new Toyota…read moreHighlander!

Just ask for Javier and he will make your car buying experience super easy. He walked me through…read morethe entire car shopping experience.