I've been driving back and forth from SoCal to El Paso since this pandemic started, and I needed my…read morecar checked and serviced, so I brought it to Rudolph Honda. The facility is extremely clean, all employees and customers were wearing masks, and social distancing was being practiced. My service advisor was Elizabeth H. She exceeded my expectations. She noticed I was from out of state, explained wear and tear on my vehicle, and the issues that I would be facing because of it. She was incredibly professional, courteous, and knowledgeable, and she made sure to explain the services done to my vehicle and what I would need in the future based on my driving. My technician was Ernesto. The write up and explanation I received was clear, concise, and helpful. I also got a follow up email with all the info regarding the services performed on my vehicle which I really appreciated. I'll definitely be coming back for service at Rudolph Honda.

My husband and I arrived with a scheduled appointment and a clean, guaranteed Kelley Blue Book…read more(KBB) Instant Cash Offer for our vehicle. From the start, the experience was highly disorganized; we were left waiting in the lobby with no designated salesperson while an online representative took our keys for an "assessment." When a salesperson finally assisted us, they showed zero interest in our preferences and made no effort to help us find a replacement vehicle. After we requested to see numbers, a sales manager came to the desk, treated us as if we were being unreasonable, and promised to run the figures. She then walked away and completely disappeared, leaving us waiting in the lobby. The salesperson eventually returned with a lowball trade offer that was thousands below our clean KBB baseline. The worst part occurred the following morning: I received an automated email from KBB stating that Rudolph Honda had manually adjusted our vehicle's profile in their system to falsely claim it had an "accident history," dropping our digital quote by over $3,000. I immediately contacted KBB Corporate, who confirmed our vehicle's file is completely clean and that no accident history exists. We walked away without making a purchase. This dealership relied on artificial delays, disrespectful customer service, and deceptive reporting tactics to try and manipulate our vehicle's value. I highly recommend shopping elsewhere if you value transparency and honest business practices.

I dealt with Rudolph Chevrolet and they bought the dealership when they used to be in San Antonio…read more They've always been great and very courteous and they have very good quality of equipment and service.

I feel it's important to share our recent experience, not just as a warning, but as a reminder to…read moretrust your instincts and expect better from businesses--especially when making large purchases like a vehicle. From the very beginning, the salesman BRAILYN GUTIERREZ was condescending and dismissive. On our first visit, he made assumptions about our financial situation based solely on our appearance--making it out to seem as if we couldn't afford a vehicle without any prior knowledge or anything about us. This first interaction was offensive and unprofessional. Although this was our interaction we still continued to give the dealership the opportunity to work with us and we returned to finalize the purchase of two vehicles (2025 Chevy Suburban & 2025 Chevy 2500) BAILYN GUTIERREZ insisted on handling our sale even though we had explicitly already expressed our concerns that we didn't want to work with him and spoken to the manager. To avoid a long process my husband and I gave zero pushback on pricing or payments, yet we got a run around and Mr.Gutierrez wasn't transparent during the financing process and even made comments about the legitimacy of our business, saying we needed to "make the purchase look neater."That statement was not only insulting--it was inappropriate on every level and we provided legal documentation to shut down the claim Mr.Gutierrez made. We once again asked respectfully, and made our concerns known that we would not continue working with Mr.Gutierrez even communicated that clearly to his management. Our request was ignored. In fact, the disrespect continued where the finance manager went so far that he proceeded to scratch out the salesman's name on paperwork and write in another sales person's name--this clearly was just a tactic to "shut us up and get us out of the office." Now to make matters worst reflected on the official agreement was Mr.Gutierrez name proving that our request was ignored. This just goes to show the type of culture and values being upheld at this Rudolph Chevrolet. But what truly pushed this from disappointing to disturbing was discovering that after my initial HONEST review towards Rudolph Chevrolet they used staff to post reviews with fake 5-star reviews to drown out my legitimate customer review. As someone who relies on honest reviews when making major decisions, this is deeply troubling and deceptive. It's a clear attempt to manipulate public perception rather than take responsibility and improve. We spent a significant amount of money here--and left feeling disrespected, ignored, and misled. I will not be returning, and I strongly encourage others to proceed with caution. Don't let a polished showroom fool you into thinking you'll be treated fairly. You deserve honesty, respect, and transparency--especially when you're investing in something as important as a vehicle. I'll post a couple of the many images to support my review and also reflect that the reviews from staff came right after I posted my initial review.

I ha e had some body repair work done as well as some minor interior repairs fixed. The body shop…read moreis very responsive and has done an excellent job. Even though I don't like to get the damages, this shop makes it enjoyable to get the work done. I recommend checking out this place if you need any repair work done on your car. The ship is a little hard to find, but if you need to come in off the side road by Lowes. Then, as you enter, it should be the last shop on your left as you drive in.

Got a call from the salesman they had a new 2026 Ranger in stock. Drove 40 minutes after work to…read morecheck it out and the salesman told me they sold it earlier that day. He should've called to say something. Went through other options of trucks. When asking for a price he said "I believe this 2026 F-150 XLT is 70,000$" when I asked about the out the door price he has no idea what I was talking about. When we looked at the truck, I took the VIN number down and on their website was listed at 56,000$. He tried to tell me it's because of the dealership additives which he showed me the prices for each but only alotteded to 3,600$. He added and extra 10,000$ for the vehicle. Their website shows vehicles "on lot" but was told, "we don't actually have those they're being shipped here". When I asked about vehicle "in transport" I was told "we have those here now". Yes he offered employee discount but when asked about other offers or promotions the only answer was he knew was " let me ask my manager". He didn't mention military discount or student discount which are advertised on their website. I felt as if I was trying to sell him a truck he had no knowledge about. Very poor communication skills, social skills, negotiating skills. After about 15 minutes and 4 trips of him "asking his manager" I got up, thanked him for his time and left. The person I spoke to was Carlos Salazar but the person whom's name is on the paper work for the out the door pricing is Abel. A clear sign that upper management is marking up prices, not willing to negotiate and very much insufferable.

Mesa Auto Mart, by far, is the best family owned smaller dealership we've ever been to…read more Not only were we approved fast, but Ray, the owner, got the permanent tags the next day. The customer service is so top notch b/c that they washed and fueled it up before I picked it up the next day. There was a tire pressure warning light and he was so gracious to make sure it was fixed. I am the most satisfied and will definitely come back for another car.

From the owner: We specialize in Sell, Buy, Trade and consignment of used Cars, Trucks, Vans & SUVs, We also…read morespecialize in finding specific vehicles for customer who do not find the type of vehicles they're looking for in our car lot through our vast and huge resources and we only charge a small reasonable fee for the service.

Took my car there for service for the first time. Service advisors are very nice and they did…read moreprovide a loaner, which was good as part was delayed in arriving. Had a gear box leak and needed overall service. I explained that the oil and oil filter and air filter had just been changed and needed no attention. Naturally, the inspection report stated the air filter was dirty and needed "attention soon". What? It was literally changed a month ago. I do not even think they looked. That is kind of BS. Then on to the other things. Price to fix leak was high, but acceptable. Price to change drive belt was high, but kind of in line and I was not about to do it. It was the other things. $250 to replace a top engine torque mount. I fixed myself. Parts was $40 and took 15 minutes and two wrenches. Outer tie rod ends needed replacement. Cost? $860 plus $190 for an alignment. I fixed myself. Parts cost $60 plus 1.5 hrs of my time. What, do they charge $400/hour for labor? Oh, and got alignment done for $80 elsewhere. Look, I do not mind using them for complicated things, but you really need to price shop and decided if 1) you can do it yourself (look to You Tube for advice), or 2) are there other places that are cheaper. I for one will certainly shop for independent options for future repairs.

This team is above and beyond what one would envision an auto dealership to be. Awarded the Time…read moredealership of the year in 2022 out of 16,000 dealers nationwide speaks to the dedication and integrity of every department. Looking at the Google reviews, one realizes that they are the highest rated dealership in El Paso and after experiencing their attention to detail, I would say that it's a well deserved from both Time magazine and Google reviewers.

Car Capital treats all their clients the way they would want to be treated. I have been dealing…read morewith them for about 12 years. I myself have purchased 4 vehicles from Perry Wolf, the owner and proprietor. I have no complaints. In fact I have no regrets about those purchases. At car capital you can expect a courteous and a mindful car buying experience. The staff members at car capital are very conscientious about a buyers needs. They will answer all questions and I personally applaud their patients and candor. I can honestly say that a person who knows nothing about cars would benefit from buying a car at this business because they discussed the pros the cons and the benefits of all their vehicles. They don't just sell you something; it's like they try to custom fit each client to a new or used vehicle; that totally supports their dreams and driving needs.

I found a car for sale at Mesa Motors while browsing the internet at my home in Louisiana. I was…read moreskeptical because I'm always aloof about internet scams. I researched the history of the car. No surprises. El Paso is 16 hours away from home. I texted Mesa Motors and Perry quickly responded. He knew so much about the car, I wondered if he had been driving it. To make a long story short, Mesa Motors is the Real Deal. They picked me up from the airport in the car so I could see it and look it over. I've been a car guy for years and if Mesa Motors was near my house I wouldn't have had to come to El Paso. Not only did the car make it home (16 hours), but it did so in style with no check engine lights popping on after 50 miles because dealers reset them before purchase. I had a great transaction and have a great car. Thanks Mesa Motors. I would definitely do business with them again. I bought the car two weeks ago and waited to see if it would self destruct. No problems at all. I recommend Mesa Motors.

My wife bought an Atlas in 2019, and we haven't had any significant issues with the car. The…read moredealership runs fairly well for sales. The service department does a good job as well. I have brought the SUV in a few times, and the service was taken care of whether it was brought in or on a scheduled maintenance visit. The waiting area isn't bad. They have drinks and snacks occassionally. The snack area could make some improvements. Overall, everyone is friendly and helpful.

I made an appointment for my 2020 Hyundai Santa Fe (9/23 10:15) to get my oil changed and a…read morediagnostic for the automatic start/stop not working. When I got there I was told your service department did not have the parts so it would be 2 hours and I would have to come back another day to leave my car for 2-3 days for a diagnostic. No matter what I said Desiree did not offer any customer service. I was being told in so many words..."can't help you." What was the point of making an appointment and imputing all the data when I would be treated better if I had just driven up. I came to your dealership because 1. I just bought the car less than 6 months ago and 2. I was offered a free oil change because of my purchase. My experience to get some simple work done on my vehicle was unsatisfactory and unprofessional. So I walked out...I am currently getting better service at Walmart. I will not be coming back and I will not be recommending Rudolph's service department to my friends, business contacts or family.

Great place to purchase my 3rd GMC. Everyone was great and always checked in on me. Finished my…read morecomplementary oil change and everything is great! Thanks Group1 westside

I took in my car and after being there for four weeks, I did never receive a call or message from…read morethe service advisor. I was always, the one calling and most of the voice mails that I left, were never answered.