1. J & S Auto Works

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El Paso, TX

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J & S Auto Works

5.0 (4 reviews)

Services - J & S Auto Works

Routine automotive maintenance

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6 years ago

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7 years ago

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3 years ago

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11 years ago

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AAMCO Transmissions & Total Car Care

AAMCO Transmissions & Total Car Care

(3 reviews)

We had an extremely concerning experience with this AAMCO location…read more We brought our vehicle in because of steering problems. After a general inspection, they recommended seven different repairs, the largest being removal and replacement of the center link. We discussed the written estimate with them by phone and specifically authorized the center-link replacement. When we picked up the vehicle, we paid for the work in cash. On the drive home, the steering problem was still present. After looking underneath the vehicle, I discovered that the center link appeared old and had not been replaced. However, the sway-bar link pins did appear new. I immediately called the shop and was told that the manager, Omar, would return my call. After receiving no response for two days, I called again. Omar insisted that the sway-bar link pins and center link were the same part and told me that I did not know what I was talking about. When I questioned his explanation and knowledge of the parts, he became very upset and said he would no longer speak with me because the vehicle belonged to my wife. Because I wanted to be certain, I contacted a Ford dealership, another AAMCO location, and several independent mechanics. Every mechanic confirmed that the center link and sway-bar link pins are completely different components and should not be confused with one another. Omar refused to issue a refund. When I mentioned that I hoped we would not have to pursue the matter in small-claims court and asked to speak with his district manager, he responded, "See you in court," and hung up on me. Most concerning, another mechanic later evaluated the vehicle and determined that the steering problem was caused by an entirely different component--not the center link. I also asked this mechanic to evaluate several of the other repairs AAMCO had recommended, and I was told that those items did not require the repairs AAMCO had proposed. Based on our experience, we paid for an authorized repair that does not appear to have been performed, received a different repair instead, and were given inaccurate information when we questioned it. The original steering issue also remained unresolved, creating a serious safety concern. I strongly recommend getting a second opinion and carefully verifying all work before paying this location. We will not return. Edit in response to the comments To clarify, I was not "helping a friend." The vehicle belongs to my wife, and I was directly involved in bringing it to your shop, discussing the estimate, authorizing the repair, paying for it, and addressing the problem afterward. The amount of the repair is irrelevant. Our concern is that we authorized and paid for the removal and replacement of the center link, but the center link appeared unchanged while the sway-bar link pins appeared to have been replaced. When I questioned Omar, he repeatedly insisted that the sway-bar link pins and center link were the same part. A Ford dealership, another AAMCO location, and multiple independent mechanics subsequently confirmed that they are completely different parts. Omar became upset when I questioned his explanation and then refused to continue speaking with me because the vehicle was in my wife's name. When I requested a refund and asked for his district manager's contact information, he did not attempt to resolve the issue or arrange a professional inspection of the vehicle. Characterizing this as an "emotional review" and minimizing the concern because it was "a $290 job" does not address the central issue: Which part was authorized, which part was actually replaced, and why was I told that two distinctly different components were the same? If the center link was replaced, please provide the part number, purchase invoice, technician's repair notes, and any documentation showing that the center link was removed and replaced. Having unidentified parts "in hand" does not establish that they came from our vehicle. We are willing to rely on documentation and an independent inspection. This is not about "angst" over $290. It is about being charged for a specific repair, receiving conflicting information about what work was performed, and having the original steering problem remain unresolved. Those are legitimate service and safety concerns, regardless of the dollar amount.

These people are in the business of taking your money... they quoted me over 10 gran for new…read moretransmission, above all they want to have you finance through them. Are you FU**** kidding me!! Don't ever go there! Took my vehicle somewhere else and it wasn't even my transmission! They are garbage!

Resler Automotive

Resler Automotive

(31 reviews)

I've been going to Resler Automotive for almost 5 years and all my experiences have been great…read more Owner Art sets a tone for his business and hires good mechanics and front office staff. He communicates clearly about how you can get different types of service most efficiently and lets you decide if that works for you. If you appreciate the steady and honest approach, I think you'll enjoy the service you receive. I am 100% satisfied with the price I have paid for all services rendered. Also, I get my oil changes and routine items done here - it's a little less on-demand, but if I come in first thing in the morning, it's usually pretty quick. I prefer the greater consistency here versus the high staff turnover at chain oil changes.

Sergio saved our trip!…read more We will never forget the outstanding service he provided during one of the most stressful and uncertain moments we've ever experienced. Our car broke down on I-10 while crossing El Paso during our move from Los Angeles to San Antonio. We had our entire lives packed into that car and suddenly found ourselves stranded on the side of the freeway, not knowing what to do next. I am so grateful that the AAA tow truck brought us to this shop. Despite being extremely busy and having a full lot of vehicles waiting for service, Sergio took us in right away. Not only did he diagnose the problem quickly, but he also took the time to hand-draw a map showing where we were and where we could find lodging for the night. That small gesture meant so much to us in that moment. Thankfully, the issue turned out to be the alternator. Sergio got to work immediately, kept us informed throughout the process, and treated us with kindness, professionalism, and genuine care. What impressed us most was not only his expertise, but also his commitment to his customers, his honesty, and the confidence he inspires. His workmanship is backed by a two-year warranty, and after our experience, I can honestly say the service was worth every penny. By 4:00 PM the next day, we were back on the road and able to continue our journey to San Antonio. Sergio gave us something we desperately needed during a very difficult time: peace of mind. We are deeply grateful and will never forget his help. I recommend this shop without hesitation.

Master Care Lube - Company Logo

Master Care Lube

(12 reviews)

Fast. Efficient. Kind. Great service. Drive through for vehicle Inspection. Completed in less…read morethan 15 minutes.

I don't understand where all these reviews are coming from, I normally take my Lexus to the…read moredealership to get my oil change but I thought i would try somewhere new so i wouldn't have to make an appointment and drive the distance, I trusted the reviews on this place but the person who helped me barely spoke with me on my needs and then after they completed my oil change and I parked at my house oil leaked on my driveway. I called and the manager simply said it's probably residual and just bring it in in the morning bro, like that's ok and that my driveway is now dirty with oil and talking disrespectfully and not caring. Now I hope it's not going to keep leaking and i don't even trust they put the proper synthetic oil in it. I would definitely NOT recommend this place!!!! Not sure what all these good reviews are about, I'll probably have to go get it checked at the dealership and make sure they didn't mess anything up! Very disappointed!!!! Sloppy work, unprofessional, careless and wouldn't necessarily say courteous. Do not trust this place! I just checked on my car and there are still leak spots coming down. Update: I did go back to allow them to make things right and had them check my car, they did assure me there was no leak coming from the oil change and did clean up some of the residual oil that spilled over, which an employee admitted to overpouring the oil when filling it. Everything was fine until the owner showed up, I thought to apologize but no to argue with me and even claim that I had a previous oil leak it turns out even though I have never had a drop of oil spill on my driveway since I have had this car in 7 years, but apparently for her it is ok to have oil from what they admitted was from over filling the oil, she continued to state that she is happy that she will not have to deal with me and my business anymore so did not really care about my concerns, with this type of customer service from an owner who would want to even do business with this place. Here is an updated picture of the oil that dripped after getting home and overnight, luckily, I parked my car on the street and put this cardboard underneath, otherwise this would have been all over my driveway, which the owner saw no issue with this type of workmanship. I wish you luck on rolling the dice and going here!

Tinkertoy

Tinkertoy

(7 reviews)

Highly recommended…read more We've just received our Audi A6 Avant after an extended stay in the shop with Patrick and Mike. While six weeks was an excruciatingly long period of time to wait while it was repaired, it is now running like a dream. For the most part, the long repair period was expected. We knew that there was a lot that needed to be worked on, and I had gotten to the point with this vehicle that all repairs which could be shadetree, weekend matters were completed: real mechanics would have to work on the car to resolve the outstanding issues. That's exactly what we got in dealing with Tinkertoy: real mechanics, plus honest, cordial, and affordable as well. At a certain point in the process, the car was almost ready to roll out the door; but a final test of electrical connections ended with the Engine Control Unit short-circuiting and killing the motor altogether. These guys called, apologetically, heard us out in our frustration, proffered a loaner, and kept right on repairing the car, overnighting old electronic components, chasing down a bad wire without the benefit of a live ECU signal, you name it. It took a long time, but they did their jobs well, and we appreciate them. I cannot recommend them highly enough -- the caveat about the burnt ECU notwithstanding, they have earned our trust and our business, and for so long as we own German cars, Tinkertoy will be our shop. (One word of advice: if your car repair does happen to run into any trouble, escalate the matter above the receptionist immediately. The owner and the shop chief are remarkably responsive.)

costumer service was great. the workers are kind. But when I went in for a valve cover gasket they…read moredidn't do it correct and it broke right away and it happened 3 other times. I don't know why I kept going to this place, I went to another place and they got it right away.

J & S Auto Works - autorepair - Updated November 2026

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