I ha e had some body repair work done as well as some minor interior repairs fixed. The body shop is very responsive and has done an excellent job. Even though I don't like to get the damages, this shop makes it enjoyable to get the work done. I recommend checking out this place if you need any repair work done on your car. The ship is a little hard to find, but if you need to come in off the side road by Lowes. Then, as you enter, it should be the last shop on your left as you drive in. read more

I would not recommend Viva Ford, we agreed with the price they offered we signed a paper with all their charges taxes everything we needed to pay out the door, then we went back to the finance office to complete the paperwork, there they add another $1300 for anti theft and towing saying it was non negotiable we had to pay for it, we got up and left, that is not how you should do business if they wanted to add that to the price it should've already been added in the original offer. In all the times we've purchased a vehicle at other dealerships we have never experienced this practice. read more

I would like to recognize the Viva Ford Maintenance Department in West ELP. Over the years Octavio and Oscar have earned my trust and business because of the quality of work that they do for my 2007 F-150. My vehicle is a bit old but they keep it running as new. I have tried other shops and I continue to comeback to Viva Ford because of the quality and competence of their technicians. I work out of town and most recently I left my truck with them for full maintenance, parts replacement, and to repair faulty work from another Ford dealer...they did amazing work for an affordable price. My truck is like new and I would trust no one else touching my vehicle other than the Viva Ford Maintenance Department. Thank you so much for your dedication. You have earned my trust and I would recommend the Viva Ford Maintenance Department to others. Gracias read more

Viva Ford - Car Dealers Near Me - El Paso, Texas

They were very deceptive with us. We ended up having to put $2,000 worth of repairs in within DAYS of buying the vehicle. There was an extremely dangerous situation with the brakes that nearly caused a scary accident. Additionally, the shady salesman knew the gas cover was broken and we wouldn't be able to open it to add gas (we realized later that's why he didn't want my husband around while it was fueled) and never told us. Not a trustworthy dealership -- avoid at all costs, because buying a car from them could cost you your life. We're very grateful to have come through the experience with our lives intact. read more

I was very disappointed with my experience at Viva Ford. I purchased a used vehicle in the evening and was told the gas tank would be filled and the car detailed if I came back the next day. I was also told that a small dent on the tailgate could be repaired for around $100. The next morning, I expected the car to be delivered in the condition promised. Instead, it was not detailed, the gas tank was only 3/4 full, and I was suddenly told the repair would cost $800--eight times the original estimate. I contacted a manager to share my concerns about the poor service, lack of follow-through, and misinformation. Shockingly, there was no apology, no solution offered, and no follow-up regarding the detailing or the repair. To this day, I still haven't been given the opportunity to have the car detailed as originally promised. Be warned: Do not sign anything, agree to anything, or hand over any money until you receive everything they promise you in writing and up front. Once they have your money, the customer service ends. I expected more integrity and follow-through from a dealership read more

terrible customer service. took over 2 hours for an oil change with an appointment. The AGR wash ways broke.

I was very disappointed with my experience at Viva ford service department. I have been going to them for many years. All I can say is the service department is lacking Integrity. Dishonest. read more

So this is an updated review of this location fixing my girlfriends car after a large Dodge Ram hit her and took off, leaving her car destroyed. When we dropped off her car, everything went very smooth and we had no problems. They handled everything with her insurance and made the whole thing very easy as this was the first time something like this has happened to my gf. When we got the car back, it was like it was brand new. They fixed everything perfectly and Rose (my gf's car lol) is looking like a whole new car! If something happens in the future, we will definitely be bringing her car back to this location! read more

Viva Ford - Car Dealers Near Me - El Paso, Texas

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My RV had a recall. I called to make an appointment and they got me right in. They actually found a second recall and offered to do that on Cell. They're doing it all for free of course and also sending me home in a Lyft. Great responsiveness from the service department. read more

Can't believe Ford Dealership wanted to rip me off this bad $69,333 for a Mach-E no thanks. Nice car but didn't even bother trying to see how low they could go. I walked out and scheduled a test drive for the Model Y. 3 days later I test drove the Y and ordered my Y the same day directly from Tesla. I didn't have to worry about them ripping me off as it's a standard price, same price in TX, AZ, FL, CA. I'm so glad Ford Dealership turned me away. Dealerships are a rip off. May 31,2021 read more

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Run away from This dealership!!! They tried to make me pay 15k over msrp after already agreed to msrp price for new bronco Don't believe anything they say read more

I had another great experience at Viva today. The Bronco I ordered came in and I needed an additional part. Chris in sales made sure it got ordered and Rico had it installed in under 30 minutes when I was expecting it in a half a day. They are always friendly and helpful. I never thought I'd do business with them but now I wouldn't buy a vehicle from anyone else. read more

Told now 7-10 days (5 days to diagnose issue-wasnt told such when made appt). Issue is blind side indicator intermittent, advisor taking care in said " turn signals, right?". Oh Lord now I know why I stopped coming here. read more

"Lifetime warranty" on engine LIE! Upon purchasing a 2022 F150 on Black Friday 2022, was told about this amazing lifetime warranty I was told the warranty would be valid for as long as I owned the truck as long as I had it serviced once a year at any Ford dealer. As of yesterday at Shamaley Ford for servicing with VIN check, was told that was not in the system. This morning I called my sales rep from Viva (Chris Venegas) to ask the reason for that to find out it was all lies. Story is now that it has to be serviced at Viva Ford to maintain this warranty. So my decision to relocate for family purposes actually voids the warranty. Seeing how moving forward I won't be driving 1100 miles to service the truck. read more

Love the truck so much that me and my husband got!! The manager Hector Lopez was such an awesome and understanding person towards us! Would definitely recommend to go to him because he will definitely make you feel like a valued customer! Definitely come buy a vehicle here at viva ford!!! read more

I am pleasantly surprised to leave such a positive review after having such poor service last year. I had to take my Expedition in for a recall and a pump issue. Jesus De La Cruz has provided me with outstanding service. This service did require ordering parts, but he delivered by calling me with updates and having my car serviced by the time he designated, and he did it in a friendly manner. One person has made all of the difference in my returning to the service department as well as considering my next vehicle purchase from this dealership. He went a step further and made sure I was given a quote by the Body Shop to submit to my attorney on the very same visit! I am impressed and very appreciative of the customer care and service provided. read more

I am in the market for a new Bronco. They told me they had what I wanted and would offer a reasonable price but I had to be at the dealership. I arrived on Monday May 29th and the vehicle was not available. They state it is somewhere else and I must make a deal to see it. I offered a price and they then told me they do not deal and I must pay the asking price. They lied to me. I purchase several new cars per year. I will not purchased from them and I will not even look at there inventory. Avoid this place. read more

Scheduled my work truck for service on Monday 5-6, was told mid morning that parts had to be ordered even though the repair was scheduled and they could have had them ready. arrived to pick truck up on 5-7 and inspected work performed. Found a third of what was charged for was not actually done but yet was still charged for it. Now i have to call my customers and delay my work because the ford tech decided not to do the job fully the first and yet still charge me and get paid for it. read more

STAY FAR AWAY - YOU HAVE BEEN WARNED!!! Wow, just wow. I can't believe I wasted so much of my time with this dealer. I'm not the kind of person to do a negative review but this definitely merits it to save others from being taken advantage of. I literally just bought a car for my wife a few weeks back at Hoy VW (you can see my review) and it was the most pain-free experience ever. Viva Ford, on the other hand, was the polar opposite. Keep in mind I'm a lifelong fan of Ford. I've owned a F-150 and a Mustang GT500. My whole family either owns or has owned a Ford. I can confidently say after this experience I will never buy a Ford again and would caution others to never give this dealer your business. I should have taken heed at the other negative reviews posted. Yelp limits character count so I attached a succinct breakdown of what occurred: read more

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Me gusto mucho el servicio que me dieron en la agencia en especial el de Alan Aguilera,te explica muy bien al punto te convencerte con tu compra y es muy amable y está disponible para cualquier duda está dispuesto a ayudar,me siento siento muy satisfecha con mi Mustang 2024 ,se adaptaron a mi presupuesto realmente te ayudan aqui read more

Watch the sales tactics of this dealership. They will price someone online but then add all these other things while your there, so the price is not what you see. Update 06/02/2020. Took my truck in for an oil change, alignment and inspection. Appoint was at 8am it is not 430pm my truck is not even done yet and they asked me if they could keep the truck over night for the state inspection. There is nothing good about their dealership. read more

This place is awful. We bought a new truck from them and cant get them to service it at all. We paid 999.00 for a extra maintenance service and 500.00 for nitrogen in tires. When our tires were low we went to get the nitrogen put in and they told us to go to a gas station and put air in!!! Then we went to have it serviced and they charged us for that as well. So we paid 1500.00 for nothing????? We called FORD and they sent us to CASA Ford to get our vehicle taken care of. Do not but from VIVA Ford cause they rip you off and are stealing your money, charging you for stuff you don't get. Horrible customer service and the sad part is they all know it but refuse to fix it. Sorry Crew and they think they are slick! Had to give it a one star cause it wouldn't take a no star read more

Worst Ford dealership I've ever been at! They over price their vehicles as well as parts. Parts department is the worst! They can't answer their phones for the life of them. If you were held at gun point and were Told to call someone and if they answer you'd get shot call the parts department. They also wont warranty any parts not purchased from them that was bought from a different Ford. Yet they would warranty a vehicle purchased from another Ford. do yourself a favor and avoid them at all cost! read more

Worst dealership I have ever been to. Salesperson Chris was ok but the finance manager and sales manager were shady and added all kinds of crap to my contract. $8000.00 of my $16000.00down payment was used for add-ons to line their pockets. In my opinion This is the shadiest car dealership in the city. If you go here read the fine print and listen closely to the slick words they are using going over the contracts. If I could give negative stars I would. read more

I special ordered a Bronco to Viva. Unfortunately after a year of waiting they decided an up charge of ten thousand was honorable. I dislike dishonest dealerships. read more

I took my like new and babyed 2017 Ford F150, kING RANCH into the Dealer ship Saturday 5 October and the used truck manager with out getting up out of his office to sell my vehicle with two micro dents in the drivers door did not want to purchace my vehicle with 56K miles on it and nothing has been in the bed of the truck, full sun roof and in like new condition would not give me a fair cash out price. With nothing on their lot they just might close up selling vehicleas as I am not going to let them offer me an unfair price. Please be ware of this dealer. The General Manager as of this hour has never called me back and the owner of Viva Ford I was not given access too! They are like Fort Knox KY close up and will not give you any infirmation. read more

Viva service department review: GO ELSEWHERE. Seriously. Had an appointment at 1000 and dropped my car off for 2 small (I thought) issues. Service guy gave me a card with his number on it and told me that if I hadn't heard from them by 3:00 to call him. At 4:00 I started calling....the number he gave me (he wrote it down...I watched him) was WRONG by a digit so I called some random stranger 2 times. I noticed I'd gotten a text from him earlier with the CORRECT number on it. The text said "Hi Laura, this is (I'll leave his name out) at VIVA FORD. You can text me anytime at this number during your service visit." So, I texted him back 3 times and got no response. I called the number he gave me on the text 3 times and my call got farmed out to a call center where I left 3 messages for them to return my call. I was assured each time that I'd get a call right back. NOPE. Finally at 5, I went to Viva to get an update since nobody would call or text me. I showed up (pissed off at this point) and asked the guy why they hadn't returned my texts. He said "we don't get texts, what are you talking about?". I showed him the text that he'd allegedly sent me and he shrugged and said "they don't know what they're doing". THAT WAS IT. My car had not been worked on and I had not been contacted more than 7 hours after my car had been dropped off. I got the car back and left without them doing the repairs. Why make an appointment if you're not going to contact me to tell me what needs to be done??? The location is super convenient to my house but I'll be taking my business to Casa Ford. read more

Had a great experience purchasing a used vehicle, sales person Chris was great! After having the vehicle for two weeks, I went to Lowe's and let the back seats down to fit some blinds I purchased, a small clear water proof tackle box falls out from under the seat, I open the box and it's filled with drug paraphernalia. I get ahold of the dealership and they say ... "it's not our problem it's been 2 weeks since you purchased the vehicle" lol wow ok .....this is one week after they apparently "detailed" the vehicle. read more

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Very slow on repairs. Bad on updating repair status. They are understaffed and I would not recommend taking your car here. read more

Do Not at all costs do business with this dealership. I purchased a 2016 Jeep Renegade December 2019. Just took my car to get serviced and to my dismay this is what they came back with. Listen the sales man Luis did nothing to help get issues repaired before the 30days expired after purchase. So I absolutely feel lied to. Bamboozled. Robbed. Buy a car from a good dealer. read more

Viva Ford - This is them helping - Car Dealers Near Me - El Paso, Texas

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I'll keep it short. I'm active duty army. It's very hard to get them to let me leave in the morning. But I got my work too. Because someone over the phone promised me to run a diagnostics. Just come in the next day at 7-8 am. I came here. Just to be told I don't know who you spoke too but we are 3-4 days out. Just to have the car looked at... sooo, you lied.... If y'all are okay with people lying to you. Don't worry about this review. read more

Purchased a 2017 Ford Transit from Viva Fords internet sales department on July 31st 2018. The vehicle arrived damaged and when I tried contacting the dealership there was no one available... EVER to help me. After about a week I finally got a call form their " Manager" and he tried telling me that I purchased the vehicle well under blue book value anyway!! WHAT!! That's where it all fell apart. I still haven't received my contract paperwork from the dealership and its been over a month. They verbally agreed to pay for the damages but haven't sent me anything at all aside from the van and a key. This is the absolute worst experience I have ever had buying a vehicle and I would not truest Viva Ford! read more

Horrible experience. Wanted to add $15,000 over MSRP on Bronco I had on order for over a year with no warning or communication. There reasoning was because they could - Market value which was set by them. I suggest you stay far away. Can't believe or trust anything they say. read more

Go elsewhere if you can. Sales manager is rude and insulting in his attitude. I enjoy my new car but hated the experience. They play the typical sales games with price and trade in. Finally made the deal and then waited almost 4 hours for the finance guy. We were the only customer there! After a loooong day at this place I finally got the keys and was told I would have to bring it back for the detailing. Picked it up after the detailing, and they didn't even clean the inside. More of a waste of my time. Don't even get me started on the shady service department. Brought my other Ford in for a transition/throttle issue. Warranty was almost up so I wanted it looked at. They told me there was nothing wrong. Did this two more times, same issue, over the next month. Nope. Still nothing wrong. Took it to another Ford dealer in town and low and behold! They figured it out immediately! Took care of it and other issues they found, free of charge! Gee, you think Viva was waiting for the warranty to expire to tell me the problem so the can get more money? Shady! Stay far away folks. Their lot is looking pretty empty lately. They are probably going out of business anyway. Lol. read more

This Dealership should be shutdown for illegal and deceptive business practices. I was searching for a truck on their website and was ready to buy. When I got there, the Truck had some pretty bad scratches and the salesman said that's why it's that Price. But I agreed to the advertised price. When I wanted to buy it, it was $4000 more expensive and they said the advertisement was incorrect. It is fraud and against the law to advertise one price and then sell it for another price. The price on their website is $28495 but when you get there it was $33,995. Bait and Switch!!!! read more

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Feels like a contact mill. Why have a live chat if they can't answer questions beyond what's on the website or even convey a message to the salesperson accurately? I chatted with them last week to ask a question about a specific vehicle I'm looking for. According to USAA they offer a discount to members, so I was trying to find out what that means to the end price on a car. Of course, the follow-up communication I received was completely impersonal. Alex was trying to get me to set up an appointment for a test drive, using an email with subject line "URGENT!!!" to trigger a faster read. If a potential customer is going to invest time in contacting your business and asking a question, take 5 seconds to make the customer feel like you've actually read their question. read more

Good service. If you have any questions, the service department is quick to address your needs. Any issues that I had were quickly resolved and the staff were friendly and professional. read more

Two years ago my husband reserved a new Ford Bronco directly with Ford. We were assigned the nearest Ford Dealership to our house, Viva Ford. A few months ago my husband went in to chose the final features for the Bronco and they gave him a print out of the price which matched what he had reserved a few years ago. This Saturday they called him to tell him it was in and then gave him the new price which was $10,000 higher. It was described as dealer markup. When we spoke to the GM he stated that they used to have 400 cars and now only have 22 so they have to charge the mark up. I don't understand how that justifies that increase. This should have been disclosed a few months ago. An article on the internet stated that dealerships should be charging $500 but some are taking advantage of consumers. read more

DO NOT bring your vehicles here. DO NOT buy a vehicle here.DO NOT do any sort of business with this dealership. In March of 2022 my mother took in her 2019 Ford Fusion to be serviced due to some issues she was coming across. They informed her they would take a look at it and let me know what was wrong and she would have it back in 2 weeks. They also were not able to get me into a loaner due to shortage issues they were having so my mom was having to get rides back and forth to work. After about 3 weeks of being there she kept getting text after text from different associates asking her if she would like to trade her vehicle and already making her offers. She then agreed to these offers and we began a search for a new car, not to mention they were giving us these numbers without them even taking a look at my vehicle or figuring out what was wrong. Once they were FINALLY able to figure out what the issue with the vehicle was I received a call that the offer was no longer valid because of the issues my car had , even though they were so adamant about calling and texting for days trying to get me to sell the car. Throughout this process Multiple service people could never give me an answer as to what was going on with my vehicle or could give be any type of information! They also would lie to me and tell me that would contact me and call me back which never happened. I had to constantly call to get an update Even though I knew that none of these people had a clue! After about a month and a half I then asked for a loaner vehicle and they finally were able to get my one at the end of May 2022 . About after 2 weeks with the loaner it began to leak transmission oil. Which is not a Shocker! My mother then had to take time off of work to take this loaner in , they then gave her ANOTHER loaner. This loaner came with no gas , no car wash , and to us it seemed like the last person who had it dropped it off and they passed it right onto my mom. At this point we had no words and the dealership then let my mom know her vehicle would be ready that next Friday. Next Friday comes along and my moms car is in fact NOT READY. Finally It's June 2022 and my mother gets her car back , when she begins driving it home she sees that the issue the car had before is STILL present they had her car for 4 months and absolutely nothing was fixed !! Today on 6/21/22 my mom decided to run a couple of errands in her vehicle and when she gets back into her car it will not start. My vehicle came back with even more problems and my battery Drained because they probably had the vehicle sitting there for days! So as I'm writing this review my mothers car is still in the parking lot of a dollar general while we wait for her to get out of work so we can go pick it up. Now no one from Viva ford will answer, no one knows who's in charge, no one has any answers for us, BUT when they wanted to buy my mom's vehicle the calls wouldn't stop coming in and everyone would reach back out to us. I have now learned my lesson and will never ever ever step foot in that dealership again and I don't recommend anyone else to purchase anything from them learn from my mistake. This is already the second vehicle I have purchased from Viva ford. Both vehicles have been brand new which I bought to avoid any issues! And of course these Brand New Ford Vehicles and the service from this dealership have given me nothing but problems and issues! Do not trust this dealership and do not trust the service and sales department. They are not trust worthy and are unreliable. read more

Worst experience with the parts representative today. I called asked for a part and he placed me on hold while i was telling him what part i needed. Once he decided to pick up my call and listen he looked up my part, told me they dont make it anymore and hung up. Unbelievable, never in my 20yrs of ordering parts from ford have i encountered this type of service. Shame on you ford. read more