I dealt with Rudolph Chevrolet and they bought the dealership when they used to be in San Antonio…read more They've always been great and very courteous and they have very good quality of equipment and service.

I feel it's important to share our recent experience, not just as a warning, but as a reminder to…read moretrust your instincts and expect better from businesses--especially when making large purchases like a vehicle. From the very beginning, the salesman BRAILYN GUTIERREZ was condescending and dismissive. On our first visit, he made assumptions about our financial situation based solely on our appearance--making it out to seem as if we couldn't afford a vehicle without any prior knowledge or anything about us. This first interaction was offensive and unprofessional. Although this was our interaction we still continued to give the dealership the opportunity to work with us and we returned to finalize the purchase of two vehicles (2025 Chevy Suburban & 2025 Chevy 2500) BAILYN GUTIERREZ insisted on handling our sale even though we had explicitly already expressed our concerns that we didn't want to work with him and spoken to the manager. To avoid a long process my husband and I gave zero pushback on pricing or payments, yet we got a run around and Mr.Gutierrez wasn't transparent during the financing process and even made comments about the legitimacy of our business, saying we needed to "make the purchase look neater."That statement was not only insulting--it was inappropriate on every level and we provided legal documentation to shut down the claim Mr.Gutierrez made. We once again asked respectfully, and made our concerns known that we would not continue working with Mr.Gutierrez even communicated that clearly to his management. Our request was ignored. In fact, the disrespect continued where the finance manager went so far that he proceeded to scratch out the salesman's name on paperwork and write in another sales person's name--this clearly was just a tactic to "shut us up and get us out of the office." Now to make matters worst reflected on the official agreement was Mr.Gutierrez name proving that our request was ignored. This just goes to show the type of culture and values being upheld at this Rudolph Chevrolet. But what truly pushed this from disappointing to disturbing was discovering that after my initial HONEST review towards Rudolph Chevrolet they used staff to post reviews with fake 5-star reviews to drown out my legitimate customer review. As someone who relies on honest reviews when making major decisions, this is deeply troubling and deceptive. It's a clear attempt to manipulate public perception rather than take responsibility and improve. We spent a significant amount of money here--and left feeling disrespected, ignored, and misled. I will not be returning, and I strongly encourage others to proceed with caution. Don't let a polished showroom fool you into thinking you'll be treated fairly. You deserve honesty, respect, and transparency--especially when you're investing in something as important as a vehicle. I'll post a couple of the many images to support my review and also reflect that the reviews from staff came right after I posted my initial review.

Took my car there for service for the first time. Service advisors are very nice and they did…read moreprovide a loaner, which was good as part was delayed in arriving. Had a gear box leak and needed overall service. I explained that the oil and oil filter and air filter had just been changed and needed no attention. Naturally, the inspection report stated the air filter was dirty and needed "attention soon". What? It was literally changed a month ago. I do not even think they looked. That is kind of BS. Then on to the other things. Price to fix leak was high, but acceptable. Price to change drive belt was high, but kind of in line and I was not about to do it. It was the other things. $250 to replace a top engine torque mount. I fixed myself. Parts was $40 and took 15 minutes and two wrenches. Outer tie rod ends needed replacement. Cost? $860 plus $190 for an alignment. I fixed myself. Parts cost $60 plus 1.5 hrs of my time. What, do they charge $400/hour for labor? Oh, and got alignment done for $80 elsewhere. Look, I do not mind using them for complicated things, but you really need to price shop and decided if 1) you can do it yourself (look to You Tube for advice), or 2) are there other places that are cheaper. I for one will certainly shop for independent options for future repairs.

This team is above and beyond what one would envision an auto dealership to be. Awarded the Time…read moredealership of the year in 2022 out of 16,000 dealers nationwide speaks to the dedication and integrity of every department. Looking at the Google reviews, one realizes that they are the highest rated dealership in El Paso and after experiencing their attention to detail, I would say that it's a well deserved from both Time magazine and Google reviewers.

I ha e had some body repair work done as well as some minor interior repairs fixed. The body shop…read moreis very responsive and has done an excellent job. Even though I don't like to get the damages, this shop makes it enjoyable to get the work done. I recommend checking out this place if you need any repair work done on your car. The ship is a little hard to find, but if you need to come in off the side road by Lowes. Then, as you enter, it should be the last shop on your left as you drive in.

I recently bought a vehicle from this Ford dealership, and the experience was very disappointing…read more The sales team questioned my choice of financing and made me feel scrutinized. They offered an alternative to a Carfax report but refused to provide an actual Carfax despite my repeated requests--something every other Ford dealership has readily offered. Despite spending what a new car would cost, they treated me poorly for choosing a used vehicle with the features I wanted. They heavily pressured me to buy an extended warranty and purposely withheld photos showing the five rock chips in the windshield. When I arrived to pick up the vehicle, it had other people's makeup and trash inside, and it wasn't cleaned, detailed, or even gassed up, even though they had two days' notice of my arrival. It should have been a happy experience, but the staff was unprofessional and rude throughout.

Car Capital treats all their clients the way they would want to be treated. I have been dealing…read morewith them for about 12 years. I myself have purchased 4 vehicles from Perry Wolf, the owner and proprietor. I have no complaints. In fact I have no regrets about those purchases. At car capital you can expect a courteous and a mindful car buying experience. The staff members at car capital are very conscientious about a buyers needs. They will answer all questions and I personally applaud their patients and candor. I can honestly say that a person who knows nothing about cars would benefit from buying a car at this business because they discussed the pros the cons and the benefits of all their vehicles. They don't just sell you something; it's like they try to custom fit each client to a new or used vehicle; that totally supports their dreams and driving needs.

I found a car for sale at Mesa Motors while browsing the internet at my home in Louisiana. I was…read moreskeptical because I'm always aloof about internet scams. I researched the history of the car. No surprises. El Paso is 16 hours away from home. I texted Mesa Motors and Perry quickly responded. He knew so much about the car, I wondered if he had been driving it. To make a long story short, Mesa Motors is the Real Deal. They picked me up from the airport in the car so I could see it and look it over. I've been a car guy for years and if Mesa Motors was near my house I wouldn't have had to come to El Paso. Not only did the car make it home (16 hours), but it did so in style with no check engine lights popping on after 50 miles because dealers reset them before purchase. I had a great transaction and have a great car. Thanks Mesa Motors. I would definitely do business with them again. I bought the car two weeks ago and waited to see if it would self destruct. No problems at all. I recommend Mesa Motors.

Okay so 1. I just noticed the "business photo" is me... so they get some extra gold stars just for…read morethat.. but 2.... this was my first time ever buying a car brand new, and this place made it breezy AND enjoyable! Now - Bear with me.. I get to the point eventually! Stopped in here as the last place on the agenda for the first day of new car buying. I had already been to a couple of places to shop around and found some stuff I liked (loved.. just didn't buy because I refuse to be an "impulse buyer")... well right off the bat these dudes were your normal car-salesman-eager types (as soon as you drive up, they're right there with you)... but by the end of the car shopping day I didn't care and was ready to cut the crap. No more "I'm just looking"... so my RBF kicked in and I said "I like XYZ.. with XYZ included... blah blah... super specific.. impress me because I know nothing about Mazda I'm just here as a courtesy to YOU.." (Obviously that's word-for-word.. duh).. So Saul (he was great.. and Hector, too, later on) gave me a very sales-pitchy version of "I have just what you're looking for.. blah.. blah.. blah".... welp.. my RBF was very skeptical... but was pleasantly surprised that HE ACTUALLY DID!... He didn't lead me to the highest priced, best selling piece of fiberglass on wheels.... he gave me EXACTLY WHAT I was looking for... albeit... out of bud But... we got down to my budget.. and RBF was tired and just not sold... so they let me take it (not just for the night, but) for the entire weekend to see what I thought.. Not gonna lie.. this car is nothing special (yes it is.. to me! I LOVE IT).. it's a Smurfette-Blue Mazda CX 3 Touring.. So I drove it for the weekend... brought it back in with the intention to NOT get it... just had some minor issues... the style...the "add ons" (again, after seeing the competitors at multiple dealerships AND doing extensive research.. I knew WHAT I should get AND HOW MUCH I should pay)....the color (Okay Ill be honest.. this was my ONLY issue with it...SMURFETTE BLUE _ her name is now Smurfette..) ........... but dude.. after working with Saul And Hector And Elizabeth (the manager).. they came out to a price that made us ALL happy. And now I get a decent price at 0% interest.. unlimited car washes for a year... oil changes.. routine services... so much Stuff! AND.. as if THAT wasn't enough (Obviously, yes I Bought the car!).. what actually led me to this review.... they called to ask about my experience.. and dude.. I had a MILLION questions that I didn't think to ask when buying and stopping back in quickly and what not... this kid (who was just supposed to ask how I enjoyed my car buying experience) went completely OUT OF HIS WAY.. to not just talk to some salesmen to get some answers to basic questions.. but fully researched all that comes with an APP on my phone. So yeah.. let's just say I'm a happy camper

absolutely terrible service from the service department. I was lied to about a rental. service gal…read moretold me, " It is not my job to look up your warranty." Had to call the facility where I purchased my Mazda to help us. Took over 2 weeks for an a/c repair as they did not check their email for 5 days. Told I was going to have to pay additional fees, yet when I spoke with the warranty I was told that was not true and I was to pay 0.00.

We had a death in the family and needed to work out the lease issues with the car. I went to the…read moredealer and it was the coolest car buying vibe ever with music playing and even a chef making food while people were shopping for vehicles. We had a sensitive situation and were crying, etc. trying to manage grief and this task. Rogelio, Mikey and Joely were so helpful and I appreciated their sensitivity to our family. I also felt like this is the place to buy a car. I would go back if I lived in EP.

To Whom It May Concern, My name is Donna Juarez. I am a U.S…read more Army Veteran and a concerned customer who purchased a new 2023 vehicle in August 2023. I recently brought my car in for routine maintenance, including an oil change, a recall service, tire rotation, and air-conditioning work. Unfortunately, my experience was unacceptable and has left me both disappointed and concerned for the safety of my family -- particularly my grandchild who regularly rides in this vehicle. Below is a summary of the issues: 1. Delay and Lack of Courtesy: I was left waiting over an hour for a ride to work after dropping my car off. When I asked a manager about how being late to work, she said the ride is a courtesy privilege. So rude I could have planned my own transport. Another disappointment in feedback. 2. No warning lights before I arrived and a Surprise Warning Light: After the maintenance, I was told a warning light appeared -- this was never an issue prior to my service appointment. 3. Voided Warranty on this fix: I was informed my warranty was voided due to supposed water damage from a spill. I have no knowledge of this and firmly believe there is a design flaw, as this "spill" seems linked to a button placed dangerously close to where people place drinks. This resulted in an unexpected $1,500 bill. 4. Tire Safety Risk: Less than 10 days after the service, one of my tires blew out. The emergency tire service technician advised that all of my tires were at unsafe tread levels. This is shocking given I paid for maintenance and expected safety checks. This incurred another costly out-of-pocket expense. 5. Paid $300 for Maintenance: Despite spending $300 on a maintenance package, I left in a worse -- and more dangerous -- condition than I arrived. I am warning the public of this practice. This is not the experience I expect from a company that values safety, integrity, and customer loyalty. I demand this situation be addressed -- including a review of the supposed water damage, tire safety negligence, and placement of critical components near cup holders. I truly believe this should prompt a recall or design review. If the organization Nissan Charlie Clark El Paso, is willing to resolve this matter responsibly, I am open to removing my complaint. Otherwise, I will escalate this issue through all available consumer protection channels, including the NHTSA, BBB, and social media. You may reach me via text at (915) 487-4300. I do not answer calls from unknown numbers. Sincerely, a local consumer advocate making people aware. DJ

My elderly father was sent a safety recall in December 2014. It was an "XA Recall" on the headlight…read moreswitch and daytime running light module (DRL) on the car model he owns. He has been to this dealership 3 times in the last 4 months. Every time he has called or visited, he has been given a reason why they cannot perform the service based on not having the part or not having any open slots to schedule. He just received another recall this week because his car is still not serviced. I have advised him not to return to Viva Suzuki and call the corporate office to inform them of their lack of service, customer care, and overall integrity. I am willing to take the car to Melloy Suzuki in Las Cruces to handle this service. The level of service and lack of follow up and care for the safety of customers clearly reflects the lack of priority and professionalism of any business that relies on trust. Imagine what it you can expect if you actually bought a car at this dealership.