My car decided to stop working on the interstate. I had it towed to a mechanic who said he fixed it…read moreonly to have it do the exact same thing after not even ten minutes of driving. I then had it towed to another mechanic that I chose based on their excellent ratings. That mechanic ended up informing me that the problem with my car is covered by Ford and I needed to have it towed to the dealership. That leads us here - Shamaley Ford. Alissa was my service advisor and she was great - she even offered to keep in touch with me through text on her personal phone since she may not be by the business phone all the time. They got my car fixed, covered by a two-year/unlimited mile warranty, and I finally got to make the rest of my trip. The one thing I would say is for the people in the service department to maybe communicate better with one another. I had a guy call me a couple times saying/asking things that contradicted what I had already been told which made me nervous/stress about what was actually going on with my car - in an already stressful situation.

Had a tire rotation and oil changed extremely reasonable price they came to my house picked up my…read morevehicle bring it back. They're very courteous and was very professional. I highly recommend this company.

Professional sales group. Non-pushy. Very knowledable and educated group. I am extrememly happy…read morewith my Accord purchase there. I'd recommed CAS to anybody in the market for a used vehicle.

From the owner: Family owned used car dealership been in business since 1998 in the El Paso area. We specialize in…read morecars that will serve your daily needs. We take pride in offering our customers with a warranty on all our inventory along with financing for all financial situations. We always list our cash prices so you can have a hassle free experience.

Wow! Words can't express how happy i am right now. Went in needing true sound advice on buying ,…read moretrading in or even leasing my vehicle. Not only did they help me but they were 100% truthful. I did my own personal research prior to coming here just to be sure but literally Mr.Armando Hernandez was a true blessing to me. He taught me how to make sure i wasn't getting scammed or anything. Get the best deal for my trade in and everything. This was by far the BEST experience I've ever had at a dealership.

Today me and my wife purchase a 2013 4-door Ford Escape very affordable price and super low mileage…read morefrom this shop. First off the sales man was very professional and they did not harass us or pressure us into buying any vehicle on the lot they let us take our time until we found the right vehicle for us I highly recommend this place for anyone looking to buy high quality used or new vehicles kudos to the staff and management of this place.

We have been calling for four days now to try to get a hold of someone in service. We've been asked…read moreto speak to a supervisor and no one has called us back. Very unlikely that we will buy another vehicle from here again. Some of the vehicles on the lot are way over, priced with hugemark ups. Why buy another vehicle from RAM if the service is very slow? The next vehicle we buy will have to be from a place that has exceptional service. It's all going to be based on the type of service that people say they get from the dealer.

I stopped having my truck serviced there because of the numerous issues experienced there with…read moreservice staff i the part. Unfortunately my key fob went bad and called them to find out what I needed to do since it was covered under warranty. Spoke with one service person, transferred to a second service agent and then transferred to a third. Each time I had to repeat the issue. Third agent said I needed to bring truck in, leave it and they would write it up and check if parts in stock. Asking them if they could check and was told no because they had no access. Transferred to parts but no one answered. Called back again and spoke with an agent who checked and informed me all parts staff were out for breakfast. Looks like i'm taking my vehicle to another dealer where I know they value service after the sale. Recommendation: go somewhere else for service and car/truck sales.

David in service dept is a liar and a fraud. Came in with 89% oil life exact after oil change he…read moresaid it was at 70%, and lied about metal shavings in my oil.

They do not stand by their product nor does thier "care plans" cover anything. Do NOT purchase…read moreanyhere!

After 12 previous Lexus, all of them RXs, and three from this store alone, I somehow got a lemon…read more I shared photos and videos with the GM to help fix the problem, but no response. After 8 days of putting my car in service with a local service center, the problem persisted. The Lemon law or buy back process is horrendously long, so I asked Fox Lexus to do an exchange. Their only offer is a step down for $80 / mo more. My current car is AWD Premium Plus but he is trying to give me a Basic one for more money. WHY? Because there's no equity in the current car. Gee... it's a lemon and it came from your store! It's not time to make more money from me as a new sale, it's time to eat it and do the right thing! At least you could use this car as a loaner... I drive long distances! I can't be stuck on the road at night, again!

I absolutely loved my sales agent, Argentina Rodriguez! She was wonderful and she gets 5 stars!…read more However....when it comes to the service department.... I live two hours away and when I traveled to Fox Lexus to have my initial 5000-mile checkup. I was told was supposed to be a fairly quick process. My appointment was at 11:15 and I was there 10 minutes before. My Service Advisor, Art, checked me in and talked to me while chewing some food and asked if I would be leaving or staying. I explained I was from out of town and would stay. He then proceeded to go to lunch for (at least) the next two hours. He apparently did not tell anyone that I was waiting for my vehicle. At 1:30, I finally asked another service advisor if my vehicle was finished and she proceeded to help me. At that point he was still not back. So, I sat in the waiting room, during the lunch hour and watched others come in after me and leave before me. I was never offered anything or spoken to after my initial conversation with Arturo until I approached the other service advisor two hours later. What in the world did they think I was doing there for two hours? From what I could tell my vehicle had been ready for some time because after the service, it was washed. I checked to see if it was still wet anywhere. It was very dry and likely sitting there for a very long time. It is apparent that there are not appropriate systems in place for communication of important information. I would be hard pressed to recommend Fox Lexus for its lack of commitment to the customer (AFTER) they have purchased a vehicle. If anyone is wondering, I bought a 2025 GX 550.

I have rarely had issues at EP Honda, unlike Rudolph Honda. That dealership is a nightmare!…read moreSomething always goes wrong, either trying to buy a car or Service Dept. I rather drive across town to EP Honda than drive down the street to Rudolph.

Placed work order for headlight and daytime driving lights out on the driver side, and battery…read moreindicator dash light on, got a call saying it was done. While picking the car up I noticed the passenger daytime light was white in color, it should have been orange like the one on the driver side, 2015 Hondas have orange daytime driving lights. I called and talked to the manager and she didn't know what I was talking about, really? They did not troubleshoot the battery indicator light either. I went ahead and fixed the car myself. Last time I take any of my Hondas to that place.

Purchased a car with Gino, It's exactly what I was looking for. I had an amazing experience with…read moreGino, who went above and beyond to assist me. They made me feel valued as a customer!

Very disappointed in the purchase I did back in February 2025. I purchased a 2014 Mercedes CLA250…read more I was told everything was 100%. few weeks later I found out the battery was completely the wrong kind. Mercedes requires a gel battery (I paid $400) which the car came with a cheap acid battery. Later the car broke down on me and wouldn't start. I spoke to the owner and he I had to pay half of the repairs even with "warranty" the vehicle had. That's another $400. and finally, 8 months later the vehicle completely gave out on me while I was on the freeway. I paid for a tow truck and called the owner Arnie again. He said the warranty I had was only for 6 months not the 8 months I was told it was for. He said he'd see what he can do but after texts and calls he never reached back out. very disappointed considering I gave $5000 as a down payment, and I am now stuck on a 60-month finance for a non-working vehicle. I recommend you go elsewhere for a reliable vehicle or have a mechanic inspect the vehicle after purchasing. This is my real review, not those fake ones you see on google. had I just gotten the proper help or a replacement vehicle I would've kept my original good reviews I gave them. Sucks things were left the way they were. I was originally extremely happy with my purchase......

Martha was excellent: knowledgeable, kind and professional. Love seeing knowledgeable women in the…read moreservice area of dealerships.

So a week after my tail light fiasco, my front tweeter had blown out and had to go again to get…read morethat fixed. I went in so they can inspect the car and then order the part. I had my wife and newborn with me and we decided to wait in the parts department because of the noise from the TV in the waiting area. I had simply asked the technician if he could just make sure the rear camera was working correctly, he stated it was and I simply made a comment about my recent PRK eye surgery that may be throwing my vision off wack. Well they confirmed my speaker was blown (on my brand new Kia two weeks old that was brought to me without the dealership allowing me to inspect it) he goes to the back to order the part with the parts department. Well this technician name Scott Smith proceeded talking with the parts manager calling me a liar stating that I was crazy for saying the camera was out of wack. My wife heard everything before I got there while they proceeded to make fun of me. It was probably a good thing I didn't hear everything. So integrity Kia employees please realize that the walls are thin and you should have your unprofessional conversations either never or somewhere the customers cannot hear you.

Gustavo was able to find the exact car I wanted, a 2026 Toyota Grand Highlander Hybrid, and stayed…read morein touch with me about its impending arrival. The purchase was smooth and easy. He explained all the features and doesn't mind if I occasionally text him with questions. I love my car!

I am writing to formally express my dissatisfaction with my recent experience involving my Toyota…read morevehicle and the service I received. I own a 2025 Rav4 and a 2025 Corolla, and I just had a bad customer service experience. I expierenced a complete blowout on my Rav4, the rear tire just blew completely out. (I have yet to take this vehicle on a dirt road.) The issue is; I called HoyFox about 10 times and each time I was told I would get transfered to service department each time there was no one there to accept my call. That began at 10:30am I finally spoke to a female at about 3pm and explained how long I had tried to get a hold of someone. She said no problem just bring it in and we will take a look at it. When I arrived I read signs that said stay in vehicle until an attendant comes out. Well I sat there for 10 minutes and nobody came out. So I went in and all the attendants were on thier PCs checking I don't know facebook or some social media. I got one of them to help me and he charged me $321.00 for a tire that they didn't have on hand, and then stated the tire would not arrive until Friday. So I had my wife pick me up and we went home of course I was fuming. So the next morning I came back and said I didn't want the tire because I could get it cheaper at Discount tire with a warranty. The service agent immediately got defensive and said there would be a restocking fee, so of course I ask for the manager. I said you don't have the tire here why is there a restocking fee. I paid cash for the tire, and was told I would have to wait 3-7 days for a check as a refund. I brought my vehicle to HoyFox on 24 Mar 2026 for repair. Unfortunately, the experience did not meet the level of quality and reliability I expect from Toyota. I have purchased 2 vehicles here and paid cash for both. I would expect better custometr service than what they offered yesterday and today. I hope this matter can be resolved promptly and professionally.