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RA Auto Group

3.0 (2 reviews)
Closed • 9:00 am - 6:00 pm

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3 years ago

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5 years ago

Super attentive and helpful. Sincere recommendations and the Cars and trucks they offer are top of the line.

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Casa Nissan

Casa Nissan

(63 reviews)

I have been calling Casa Nissan for three days trying to get information about canceling my GAP…read morecoverage and to speak with a woman named Margie. After several attempts, we finally got through. Before the call was transferred, we could still hear the receptionists talking among themselves, and their comments came across as unprofessional and impatient. When we finally spoke with Margie, she explained the steps we needed to take. Since then, we have gone twice to drop off the payoff letter to start the cancellation process, and every time we are told she is "out." They always say we can wait for a finance person, but they cannot provide any sort of time estimate. Overall, the experience has been very frustrating. Once you become a customer, it feels like the level of service drops significantly. Based on my experience, I would not recommend Casa Nissan.

Casa Nissan on Montana in El Paso is the worst dealership we have EVER dealt with in 50 years. RUN…read morebefore you buy a vehicle from them as the sales team are extremely dishonest & will try to change terms & sell you a different vehicle than what you were looking at or were quoted over the phone.Then you get to the sales manager's office & a guy named Dylan slips things into your contract without your knowledge that you know nothing about, did not agree to & now cost you more money on your loan. They also don't send you the paperwork on this until almost 3 months after you purchase your new vehicle & the contract says you have 60 days to cancel it. Everything about this dealership is underhanded & we spent almost 7 hours there. DO NOT BUY FROM CASA NISSAN IN EL PASO ON MONTANA AVE, you'll regret it. We are not naive & have bought many, many vehicles over the years & have never had this happen to us.

Moving Rides - Thank you!

Moving Rides

(2 reviews)

Purchased a car with Gino, It's exactly what I was looking for. I had an amazing experience with…read moreGino, who went above and beyond to assist me. They made me feel valued as a customer!

Very disappointed in the purchase I did back in February 2025. I purchased a 2014 Mercedes CLA250…read more I was told everything was 100%. few weeks later I found out the battery was completely the wrong kind. Mercedes requires a gel battery (I paid $400) which the car came with a cheap acid battery. Later the car broke down on me and wouldn't start. I spoke to the owner and he I had to pay half of the repairs even with "warranty" the vehicle had. That's another $400. and finally, 8 months later the vehicle completely gave out on me while I was on the freeway. I paid for a tow truck and called the owner Arnie again. He said the warranty I had was only for 6 months not the 8 months I was told it was for. He said he'd see what he can do but after texts and calls he never reached back out. very disappointed considering I gave $5000 as a down payment, and I am now stuck on a 60-month finance for a non-working vehicle. I recommend you go elsewhere for a reliable vehicle or have a mechanic inspect the vehicle after purchasing. This is my real review, not those fake ones you see on google. had I just gotten the proper help or a replacement vehicle I would've kept my original good reviews I gave them. Sucks things were left the way they were. I was originally extremely happy with my purchase......

RA Auto Group - car_dealers - Updated May 2026

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