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    Lone Star Auto Sales

    5.0 (1 review)

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    3 years ago

    Awesome help! easy to get in contact and coordinate with. Rey was a very helpful, there when he said he would be. Great customer service.

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    Moving Rides - Thank you!

    Moving Rides

    (2 reviews)

    Purchased a car with Gino, It's exactly what I was looking for. I had an amazing experience with…read moreGino, who went above and beyond to assist me. They made me feel valued as a customer!

    Very disappointed in the purchase I did back in February 2025. I purchased a 2014 Mercedes CLA250…read more I was told everything was 100%. few weeks later I found out the battery was completely the wrong kind. Mercedes requires a gel battery (I paid $400) which the car came with a cheap acid battery. Later the car broke down on me and wouldn't start. I spoke to the owner and he I had to pay half of the repairs even with "warranty" the vehicle had. That's another $400. and finally, 8 months later the vehicle completely gave out on me while I was on the freeway. I paid for a tow truck and called the owner Arnie again. He said the warranty I had was only for 6 months not the 8 months I was told it was for. He said he'd see what he can do but after texts and calls he never reached back out. very disappointed considering I gave $5000 as a down payment, and I am now stuck on a 60-month finance for a non-working vehicle. I recommend you go elsewhere for a reliable vehicle or have a mechanic inspect the vehicle after purchasing. This is my real review, not those fake ones you see on google. had I just gotten the proper help or a replacement vehicle I would've kept my original good reviews I gave them. Sucks things were left the way they were. I was originally extremely happy with my purchase......

    Fox Toyota - Car service time

    Fox Toyota

    (1 review)

    Firstly, I had to scour my entire phone for pictures dating back to 2014. If you ask for pictures…read moreof shows in Broadway, racing motorcycles, my dogs, horses etc - I'll ask "how many". But for some reason when it comes to my cars, they are few and far between. FOX Toyota is one of two Toyota dealers in town, and the only Lexus dealer in town (Toyota owns Lexus btw). I prefer FOX. I've been buying here for over a decade. Prior to living in Japan, I honestly never cared what car I had. Criteria was simple: big rims, big speakers, small price lol. But after living in Japan, I fell head over heels with Toyota. The quality, performance, craftsmanship etc., I became a lifelong Toyota / Lexus owner. While I have used others (due to how long I've been a customer), the last 4 vehicles have been through the salesman Edwin Figueroa; an honest, hardworking local El Pasoan and Christian man. Until he leaves FOX, I'll only use him for purchasing. FOX has a great facility, great selection, great services and fair / competitive pricing. Not that they are cheap, in fact they are anything but lol, but they are priced similarly to any other Toyota / Lexus dealers you'll find. From them I have purchased (all New): Lexus NX200 Turbo F-Sport Toyota 4-Runner TRD / SR5 Toyota Highlander XSE Toyota Camry XSE '23 Toyota Tundra TRD Off-Road (current) '25 Toyota Camry SE (current) Unless something crazy happens, like I just up and decide to switch to Cadillac or BMW or something, I'll continue purchasing Toyota and Lexus only. And I'll continue purchasing from FOX. Bonus: the owners (Steve and Nancy), are in the processing El Paso's first actual Cancer Center - which, if you see all my posts from hospitals and stuff, you'd know that it is a very close-to-home disease for me.

    Fox Toyota of El Paso

    Fox Toyota of El Paso

    (94 reviews)

    Gustavo was able to find the exact car I wanted, a 2026 Toyota Grand Highlander Hybrid, and stayed…read morein touch with me about its impending arrival. The purchase was smooth and easy. He explained all the features and doesn't mind if I occasionally text him with questions. I love my car!

    I am writing to formally express my dissatisfaction with my recent experience involving my Toyota…read morevehicle and the service I received. I own a 2025 Rav4 and a 2025 Corolla, and I just had a bad customer service experience. I expierenced a complete blowout on my Rav4, the rear tire just blew completely out. (I have yet to take this vehicle on a dirt road.) The issue is; I called HoyFox about 10 times and each time I was told I would get transfered to service department each time there was no one there to accept my call. That began at 10:30am I finally spoke to a female at about 3pm and explained how long I had tried to get a hold of someone. She said no problem just bring it in and we will take a look at it. When I arrived I read signs that said stay in vehicle until an attendant comes out. Well I sat there for 10 minutes and nobody came out. So I went in and all the attendants were on thier PCs checking I don't know facebook or some social media. I got one of them to help me and he charged me $321.00 for a tire that they didn't have on hand, and then stated the tire would not arrive until Friday. So I had my wife pick me up and we went home of course I was fuming. So the next morning I came back and said I didn't want the tire because I could get it cheaper at Discount tire with a warranty. The service agent immediately got defensive and said there would be a restocking fee, so of course I ask for the manager. I said you don't have the tire here why is there a restocking fee. I paid cash for the tire, and was told I would have to wait 3-7 days for a check as a refund. I brought my vehicle to HoyFox on 24 Mar 2026 for repair. Unfortunately, the experience did not meet the level of quality and reliability I expect from Toyota. I have purchased 2 vehicles here and paid cash for both. I would expect better custometr service than what they offered yesterday and today. I hope this matter can be resolved promptly and professionally.

    Casa Nissan

    Casa Nissan

    (62 reviews)

    Casa Nissan Services Highly Recommended!!! We were on a road trip, and 2 hours away from El Paso we…read morenoticed there was an issue with the front driver's wheel hub. We stopped by an auto repair shop 1.5 hours away from EP & was told we needed to stay overnight to get the part and to have it replaced. We figured the best thing to do was go to EP for a Nissan Dealer Service. We called one other Nissan dealer in EP and was told the same and, "You'd be extremely lucky if you could get the part today." Well, we called Casa Nissan and was told that they'd see what they could do. Paul returned my call in minutes and took down my car info. He stated they would get the part & express service our vehicle so we could be back on the road to our destination. We arrived an hour later, and they had a stall already reserved. My family and I got to rest and eat after 8 hours of non-stop driving. After a couple of hours, the problem was fixed! Casa Nissan was extremely professional and transparent about the work & cost. They were very busy today, and I appreciated that they took our situation into consideration. (We are a family traveling with 3 small kids.) They made sure we were taken care of and that we make it safely. Thank you, Casa Nissan.

    I have been calling Casa Nissan for three days trying to get information about canceling my GAP…read morecoverage and to speak with a woman named Margie. After several attempts, we finally got through. Before the call was transferred, we could still hear the receptionists talking among themselves, and their comments came across as unprofessional and impatient. When we finally spoke with Margie, she explained the steps we needed to take. Since then, we have gone twice to drop off the payoff letter to start the cancellation process, and every time we are told she is "out." They always say we can wait for a finance person, but they cannot provide any sort of time estimate. Overall, the experience has been very frustrating. Once you become a customer, it feels like the level of service drops significantly. Based on my experience, I would not recommend Casa Nissan.

    Lone Star Auto Sales - car_dealers - Updated May 2026

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