Professional sales group. Non-pushy. Very knowledable and educated group. I am extrememly happy…read morewith my Accord purchase there. I'd recommed CAS to anybody in the market for a used vehicle.

From the owner: Family owned used car dealership been in business since 1998 in the El Paso area. We specialize in…read morecars that will serve your daily needs. We take pride in offering our customers with a warranty on all our inventory along with financing for all financial situations. We always list our cash prices so you can have a hassle free experience.

Purchased a car with Gino, It's exactly what I was looking for. I had an amazing experience with…read moreGino, who went above and beyond to assist me. They made me feel valued as a customer!

Very disappointed in the purchase I did back in February 2025. I purchased a 2014 Mercedes CLA250…read more I was told everything was 100%. few weeks later I found out the battery was completely the wrong kind. Mercedes requires a gel battery (I paid $400) which the car came with a cheap acid battery. Later the car broke down on me and wouldn't start. I spoke to the owner and he I had to pay half of the repairs even with "warranty" the vehicle had. That's another $400. and finally, 8 months later the vehicle completely gave out on me while I was on the freeway. I paid for a tow truck and called the owner Arnie again. He said the warranty I had was only for 6 months not the 8 months I was told it was for. He said he'd see what he can do but after texts and calls he never reached back out. very disappointed considering I gave $5000 as a down payment, and I am now stuck on a 60-month finance for a non-working vehicle. I recommend you go elsewhere for a reliable vehicle or have a mechanic inspect the vehicle after purchasing. This is my real review, not those fake ones you see on google. had I just gotten the proper help or a replacement vehicle I would've kept my original good reviews I gave them. Sucks things were left the way they were. I was originally extremely happy with my purchase......

ATTENTION!!!! Five stars for ATTENTION!!!!! ******DO NOT…read moreBuy your car here!!! ********* 8 weeks of hell and disrespect. Story below! This review is %100 honest and I can say the customer service seemed good except for the whole dishonesty and unprofessional business practices. This is crossposted to every review site I can find to ensure the most people possible can see it. -10 out of 5 stars

Fue una experiencia fantastica por la amabilidad y la atencion que recibi en la compra de mi pick…read moreup gracias por toda su ayuda Dany

Firstly, I had to scour my entire phone for pictures dating back to 2014. If you ask for pictures…read moreof shows in Broadway, racing motorcycles, my dogs, horses etc - I'll ask "how many". But for some reason when it comes to my cars, they are few and far between. FOX Toyota is one of two Toyota dealers in town, and the only Lexus dealer in town (Toyota owns Lexus btw). I prefer FOX. I've been buying here for over a decade. Prior to living in Japan, I honestly never cared what car I had. Criteria was simple: big rims, big speakers, small price lol. But after living in Japan, I fell head over heels with Toyota. The quality, performance, craftsmanship etc., I became a lifelong Toyota / Lexus owner. While I have used others (due to how long I've been a customer), the last 4 vehicles have been through the salesman Edwin Figueroa; an honest, hardworking local El Pasoan and Christian man. Until he leaves FOX, I'll only use him for purchasing. FOX has a great facility, great selection, great services and fair / competitive pricing. Not that they are cheap, in fact they are anything but lol, but they are priced similarly to any other Toyota / Lexus dealers you'll find. From them I have purchased (all New): Lexus NX200 Turbo F-Sport Toyota 4-Runner TRD / SR5 Toyota Highlander XSE Toyota Camry XSE '23 Toyota Tundra TRD Off-Road (current) '25 Toyota Camry SE (current) Unless something crazy happens, like I just up and decide to switch to Cadillac or BMW or something, I'll continue purchasing Toyota and Lexus only. And I'll continue purchasing from FOX. Bonus: the owners (Steve and Nancy), are in the processing El Paso's first actual Cancer Center - which, if you see all my posts from hospitals and stuff, you'd know that it is a very close-to-home disease for me.

Purchasing a car went seamlessly. There were no problems…read more I would go back to Poe again.

From the time I set foot into Poe Toyota for the very first time in Feb 2024, I was taken care of…read moreextremely well :) ! Initially, I purchased a 2024 Toyota Corolla Hybrid through a Costco Auto program Toyota rep, Jacob, who went above and beyond to assist me with my purchase, and with learning the new features of my new car :) ! I was also very well taken care of by Aida and Tammy, who kept me posted and up to date regarding my gap refund :) ! I was a little bummed that the Toyota Corolla Hybrid was not on the Costco Auto Program's list of special deals. But nevertheless, I was still happy with Jacob's exceptional customer service :) ! Most recently, I had my oil change service done at Poe Toyota in mid-June as part of the Toyota Care program :) ! I couldn't have asked for better service from Andrew, and everyone else who works over in the Toyota maintenance division :) ! I would highly recommend Poe Toyota to all of my friends and family for their needs :) ! Not only is the Toyota brand such a reliable and quality vehicle brand all-around :D ! But all of the employees at Poe Toyota truly care and go the extra mile for their clients :) !

Just worked with Miguel to get into a Jeep Wrangler. I won't go into the details but let me say…read morethat here was no haggling, he listened to me, told me what he could do, I told him what I could do and he worked with me. I'm happy. Very happy. When you are making a big purchase like a car you want to be happy with the experience and the car, not one or the other. I'll be recommending Miguel and this business to everyone I know looking for a car, truck, or SUV. I want to add that it wasn't just Miguel. There was another gentleman around the lot that was awesome and I wish I had his name so that I could recognize his part in my experience here..

Excellent service , amazing variety of cars from which to choose. First time buying a car was a…read moresuccess. I would recommend anyone looking for a car to take a look here !

Gustavo was able to find the exact car I wanted, a 2026 Toyota Grand Highlander Hybrid, and stayed…read morein touch with me about its impending arrival. The purchase was smooth and easy. He explained all the features and doesn't mind if I occasionally text him with questions. I love my car!

I am writing to formally express my dissatisfaction with my recent experience involving my Toyota…read morevehicle and the service I received. I own a 2025 Rav4 and a 2025 Corolla, and I just had a bad customer service experience. I expierenced a complete blowout on my Rav4, the rear tire just blew completely out. (I have yet to take this vehicle on a dirt road.) The issue is; I called HoyFox about 10 times and each time I was told I would get transfered to service department each time there was no one there to accept my call. That began at 10:30am I finally spoke to a female at about 3pm and explained how long I had tried to get a hold of someone. She said no problem just bring it in and we will take a look at it. When I arrived I read signs that said stay in vehicle until an attendant comes out. Well I sat there for 10 minutes and nobody came out. So I went in and all the attendants were on thier PCs checking I don't know facebook or some social media. I got one of them to help me and he charged me $321.00 for a tire that they didn't have on hand, and then stated the tire would not arrive until Friday. So I had my wife pick me up and we went home of course I was fuming. So the next morning I came back and said I didn't want the tire because I could get it cheaper at Discount tire with a warranty. The service agent immediately got defensive and said there would be a restocking fee, so of course I ask for the manager. I said you don't have the tire here why is there a restocking fee. I paid cash for the tire, and was told I would have to wait 3-7 days for a check as a refund. I brought my vehicle to HoyFox on 24 Mar 2026 for repair. Unfortunately, the experience did not meet the level of quality and reliability I expect from Toyota. I have purchased 2 vehicles here and paid cash for both. I would expect better custometr service than what they offered yesterday and today. I hope this matter can be resolved promptly and professionally.

We have been calling for four days now to try to get a hold of someone in service. We've been asked…read moreto speak to a supervisor and no one has called us back. Very unlikely that we will buy another vehicle from here again. Some of the vehicles on the lot are way over, priced with hugemark ups. Why buy another vehicle from RAM if the service is very slow? The next vehicle we buy will have to be from a place that has exceptional service. It's all going to be based on the type of service that people say they get from the dealer.

I stopped having my truck serviced there because of the numerous issues experienced there with…read moreservice staff i the part. Unfortunately my key fob went bad and called them to find out what I needed to do since it was covered under warranty. Spoke with one service person, transferred to a second service agent and then transferred to a third. Each time I had to repeat the issue. Third agent said I needed to bring truck in, leave it and they would write it up and check if parts in stock. Asking them if they could check and was told no because they had no access. Transferred to parts but no one answered. Called back again and spoke with an agent who checked and informed me all parts staff were out for breakfast. Looks like i'm taking my vehicle to another dealer where I know they value service after the sale. Recommendation: go somewhere else for service and car/truck sales.

Casa Nissan Services Highly Recommended!!! We were on a road trip, and 2 hours away from El Paso we…read morenoticed there was an issue with the front driver's wheel hub. We stopped by an auto repair shop 1.5 hours away from EP & was told we needed to stay overnight to get the part and to have it replaced. We figured the best thing to do was go to EP for a Nissan Dealer Service. We called one other Nissan dealer in EP and was told the same and, "You'd be extremely lucky if you could get the part today." Well, we called Casa Nissan and was told that they'd see what they could do. Paul returned my call in minutes and took down my car info. He stated they would get the part & express service our vehicle so we could be back on the road to our destination. We arrived an hour later, and they had a stall already reserved. My family and I got to rest and eat after 8 hours of non-stop driving. After a couple of hours, the problem was fixed! Casa Nissan was extremely professional and transparent about the work & cost. They were very busy today, and I appreciated that they took our situation into consideration. (We are a family traveling with 3 small kids.) They made sure we were taken care of and that we make it safely. Thank you, Casa Nissan.

I have been calling Casa Nissan for three days trying to get information about canceling my GAP…read morecoverage and to speak with a woman named Margie. After several attempts, we finally got through. Before the call was transferred, we could still hear the receptionists talking among themselves, and their comments came across as unprofessional and impatient. When we finally spoke with Margie, she explained the steps we needed to take. Since then, we have gone twice to drop off the payoff letter to start the cancellation process, and every time we are told she is "out." They always say we can wait for a finance person, but they cannot provide any sort of time estimate. Overall, the experience has been very frustrating. Once you become a customer, it feels like the level of service drops significantly. Based on my experience, I would not recommend Casa Nissan.