My car decided to stop working on the interstate. I had it towed to a mechanic who said he fixed it only to have it do the exact same thing after not even ten minutes of driving. I then had it towed to another mechanic that I chose based on their excellent ratings. That mechanic ended up informing me that the problem with my car is covered by Ford and I needed to have it towed to the dealership. That leads us here - Shamaley Ford. Alissa was my service advisor and she was great - she even offered to keep in touch with me through text on her personal phone since she may not be by the business phone all the time. They got my car fixed, covered by a two-year/unlimited mile warranty, and I finally got to make the rest of my trip. The one thing I would say is for the people in the service department to maybe communicate better with one another. I had a guy call me a couple times saying/asking things that contradicted what I had already been told which made me nervous/stress about what was actually going on with my car - in an already stressful situation. read more

Had a tire rotation and oil changed extremely reasonable price they came to my house picked up my vehicle bring it back. They're very courteous and was very professional. I highly recommend this company. read more

So my wife and I had been talking about replacing our 2018 Nissan Rogue Sport as it's a 2018 and had over 70k miles. I had been checking the Bronco Sports and some other vehicles but I read up on this one and liked it so we called the dealer late Thursday and went over Friday to check it out. Actually, we were looking at a used 2023 Bronco Sport with just a Lil over 2k miles that was nice but our salesman said I could get a new one with no miles for about the same price so we drove around the lot and settled on this one because of the color. Test drove it and signed on the dotted line. Our salesman, Irvinn Ceja, was knowledgeable, friendly, and a pleasure to deal with. I highly recommend him and the crew down at Shamaley Ford. I'm a satisfied customer. read more

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Today was my second visit to Shamaley Ford and it was better than the first time. I don't live in El Paso and despite that needed my Fords serviced while visiting my family at Ft. Bliss. The first visit was just for routine maintenance on my Mustang, however today's visit was for transmission trouble in my wife's F-150. As it turned out (given the repair cost, the truck's age/mileage) the better decision was to just purchase a new truck. It's always great to get a new vehicle, however the sales negotiations, credit apps, paperwork is NOT great. That said, Shamaley Ford REALLY made the entire process very easy! We never felt hustled, rushed, scammed, etc. in any way. My wife and I are extremely happy with the treatment that we received at Shamaley Ford and would definitely do business with them again and recommend this dealership to friends and family. A special shoutout and thanks to: Alexis and Joe Mena (Service) Sall Hernandez (sales) "Charlie" (General Manager)-This guy went far above "his duties" to make sure that we were happy and well taken care of. Thank you Charlie and Shamaley Ford. read more

My son and I have purchased no less than 8 trucks and cars from SHAMALEY Ford. Recently, my son took his Rapture in for a recall and to fix the cruise control. Well after 5 days of being in the shop, the work did not get totally done. They wanted to charge another $800 for a modular refit. Service after the sale here is awful, oil change takes like 4 hours. Valvoline does it in 20 minutes and you never leave your vehicle. WE WILL NEVER SHOP AT SHAMALEY FORD EVER AGAIN. Buyer Beware after the sale they don't even recognize you. I am ready for a new vehicle but it certainly will not be from Shamaley. read more

Scheduled a diagnostic only to get turned away and being told to schedule another time. Why schedule me for an appointment only to get turned away when I get to the dealership? There was no communication until the time I got to my scheduled appointment. A whole day wasted and calling off work early only to find this out. read more

Made an appointment for a diagnostic. After 3 days, multiple requests for information and 4 different people telling me they would call me back, NOTHING. I finally called and told them I would be picking up my vehicle since they didn't have time for me and clearly didn't value my business. I was left with a sticky note after 3 days that said "No work done". I'm glad they didn't mess with my vehicle. If you don't know how to update me on the status of my vehicle, you probably know even less about my vehicle. Never gain. I recommend going to pep boys, they keep constant communication with you no matter how much or little they have to tell you. read more

I recently moved back to the great city of El Paso, TX from Washington, DC. I purchased my 2025 Ford Explorer ST from Apple Ford in Columbia, MD. After some time driving through out the city, I noticed my steering wheel being offset, along with the alignment too. I scheduled an appointment with Shamaley Ford, via their website, which I would consider user friendly. I thought I wouldn't get an appointment for at least a day or two, but I was able to secure one the very next day. I like the fact you're immediately notified, via text as well. Once again, like years before, I was approached by Mr. Eduardo Ruelas, upon entering the their service lane with a proper greeting and whom was totally professional from start to finish in the entire process. The one thing that blew my mind was the fact they'll get you a Lyft to and from, no matter what part of EP you live. Also, I like the text/email updates on the status of the work in progress. I was fortunate that my vehicle is covered under warranty, but if I had to pay, I'd have no problem, due to the fact that the technician was able to remedy my dilemma to my satisfaction. Shamaley Ford is my choice for servicing my vehicle in the future. Thank you. read more

Friendly people and easy to get in to get serviced. However, this is now the second time that their mechanics have not replaced the under shroud and skid plate correctly. This time it fell off 45 minutes into a cross country trip. Took me an hour and a half on the side of the freeway to fix their mistake. Out of 8 bolts/screws, 2 were properly done, 3 completely missing and 3 only put through 2 of the 3 layers on items needed to be bolted back on. Result? Soft shroud destroyed, skid plate folded down and now unserviceable. The basics are completely lost on their "mechanics". Too bad, I want to like the dealer Update: I appreciate Mr Garcia and sHamAlley ford making it right with the dealership ip up here. read more

I'm from out of state,scheduled a next day oil change, and it was a quick and easy process! From the first call to the service department all the way to pick up, I had an excellent experience. My service advisor, Audrey, was friendly, personable, and got me shuttled off/picked up between my service. I'm looking for new trucks to add to my fleet and spent some time with Irvinn who I'll be going to for future truck purchases, his dedication to helping me search as well as his knowledge of what I'm looking for was and is invaluable. Thank you, Shamaley Ford, you put Colorado Ford dealers to shame! I'll definitely be taking my fleet here for service while over the road, quality service is worth the time, and the price was unmatched. read more

-Had an appointment for 07:15, was first vehicle in this morning at 07:00. - Over 3 hrs later (10:37) I walk up to my advisor to ask for an update . She replies ," Who is your advisor ." She was my advisor . It happens they're busy, when I tell her my vehicle she then says ," Oh it still has not been looked at ." And states to me that the appointment doesn't lock in my vehicle being looked at/serviced only talking with an advisor which I do not think is accurate. This would have been good info to know at 7am not 3hrs later. At this point I asked for my keys and left. I rarely post reviews but this type of customer service is substandard . I don't need a cut and paste reply from a manager ," sorry mr/mrs insert name here " I'm just letting other consumers know what to expect. read more

I went in for an Air Bag recall they had my car for over a month . And the guy who help me his name was Jesus not only they didn't provide me with rental or loaner vehicle I was without a car for a month. Once I spoke with the manager is when they were able to give me a rental... Once my car was done it was worst then when I left it . They broke my key to start the car and wanted me to replace it . Luckily I had a spare and they didn't replace the other key either just super glue it back together.. Then he tells me my car battery is dead I need a new one. I also ask if they could fix my right headlamp because it came out in the dash that I need to check it and I already replaced it with a new light bulb.. He was no help at all he just said he can't fix it and he can't find that part to order it for me . I wouldn't recommend going to Shamely Ford I should have just gone to Casa Ford instead . read more

All they care about is money. I was interested in a vehicle with them. I looked at the vehicle on a Wednesday. But they showed the vehicle still dirty and needing to be repaired. The salesman didn't have access to the keys open the vehicle or check out the engine. I was told it would be about a week before it was clean and ready to drive. The following Tuesday the salesman texted to tell me someone else had "signed just like that" on Saturday night. So if they are willing to take your money before they finish their job, do you really think they're going to treat you, your family or your vehicle like they should? I have the full text conversation below. You can see how his story changes and make your mind up for yourself. read more

Very dishonest. I brought my 2019 Mustang GT premium for a door lock issue and oil change. First of all, expect to be without your car for several days. Extremely difficult to get ahold of my service advisor. My service advisor told me that my rear tire needed to be replaced but that they would have to order the tire. Trusting them, I said go ahead and order. Assumed tire would arrive in few days. After 4 days, I just went and picked up my car. Took my car somewhere else, said my tire can be fixed and they patched up my tire in 30 minutes, no charge. Saved me 400 bucks. And btw., my door lock issue still unresolved. Very dissatisfied. Be careful what they tell you. read more

Not sure why all of the bad reviews. I was passing through town and stopped for an oil change. Although it took 2 1/2 hours at least they got me in and out. Plenty of TVs to watch while waiting. Fresh coffee, Coldwater, and fountain and some drinks. Not to mention fresh popped popcorn I left my Credit card at the cashiers. They promptly called before I got a mile away to turn around and go get it. They lose one star or at least not telling me it would be over two hours for the oil change. But hey I had no appointment read more

Shamaley Ford - Free popcorn? Ok, I'm in. - Auto Repair Near Me - El Paso, Texas

Scheduled an appointment for Saturday at 10 only to find out that I was going to have to leave the car there all day. Why schedule appointments if they don't really mean anything? Also I asked the service supervisor what else they would do to the car while it was in their shop, because I just got this car used and wanted to get a good base on maintenance needed for future reference, instead of answering the question as to what exactly they would do, he started stating what they would not do, can anyone tell me why would you not pull codes on a car that is in you shop? He said unless the check engine light was on they would not pull he codes. Well I retired many years ago and did automotive work for about 12 years, while the car was in the shop we would pull the codes, if any and inform the customer about the results. Imagine that! I know my car has a low pressure sensor code indicating there is something wrong, even though the check engine light is not on! Precisely why you can't trust the check engine light, I have cleared the code 2 time but keeps coming back, the engine runs fine, no hesitation, no issues whatsoever. So again why not pull the codes while the car is in the shop! It is the most efficient, most economic way to determine if your engine is about to blow up! Ford need to get their baggage together, When I take my Honda to the dealer they do everything! Maybe I should have gotten another one! UDATE: today I sent an email in reference to this matter, I'll keep update as I get feedback on this, for everyone's benefit. read more

Bought a used car with Hugo and I don't recommend this place he was not helpful and I felt rushed. Place feels like a scam

I would like to extend my thanks to the staff at Shamaley Ford. I am extremely pleased with my new vehicle. Ford put a lot of time into refining the 2022 F150 Lariat. My Sales Rep and the Customer Relations Manager have made me a believer that there is a select few companies in the area that can wooo the client. I went to several dealerships and found myself feeling like customer service was dead.... At other dealerships I was told I would have to pay a premium over MSRP. No negotiation and not even offered a cup of coffee/ water. At Shamaley Ford, I got the truck I wanted at a great price. Every staff member I encountered did their best to have me leave a happy camper. read more

Shamaley Ford - Auto Repair Near Me - El Paso, Texas

Service department damaged my ultra rare 2006 Ford GT. Terrible terrible Terrible terrible terrible.

I tried to get an oil change on the weekend but it was a 2-3hr wait so they said to come back during the week and it would be slower. I went in on a Wednesday as soon as they opened. First of all they didn't have any sales associates at the doors and two cars that got there after me were helped before me in the other lane. Second of all the wait time ended up being over 2.5hrs for a simple oil change on a Wednesday morning which is ridiculous. I was never told that the wait would be this long. They knew I was waiting in the lobby trying to get it done before work and never said anything. Would not recommend this shop for service unless you have no where else to go and have a lot of time on your hands. Took another 10min just for them to pull my car around once it was done. read more

I normally don't go to dealerships for service. I had to take the truck in for a minor recall thing. I was pleasantly surprised at how well they took care if me. Alex handled it with ease. The service was to take most of the day so they offered a shuttle to take me home. When the truck was ready, they sent the shuttle back to pick me up. It was the least amount of hassle I've had at any dealership's service department. read more

Worst service & customer service EVER! Never go back to this kind of environment were they call you back & interrogate you to make it seem that you're the guilty party. I really thought for a while that I was on the phone with the FBI on how consistent the lady that called was trying to to turn things around on me. Just horrible service on behalf of the service department and on their representative for her poor communication skills. read more

UPDATE: I appreciate the fact that you guys were able to fix an issue that I feel that a Chevy dealership could have fixed while I was getting an oil change. My only grip is not able to get ahold of someone the few times I called just for a quick update. I understand people can get busy but my calls weren't back to back but I allowed time to pass before calling again. Eventually, everything worked out and I didn't have to get new tires and Jerry was able to show me exactly where a nail was and why it was fixable. Still not sure why Chevy couldn't fix the tire since my car is a Chevy. ------------------------------------------------------------------------------- It would be great if the Service Advisor's actually picked up the damn phone. This is the second time I came here but ONLY because I have a warranty on tires. I called numerous times to get a status on my car since I been waiting on all day (dropped off in the morning) since it's a few hours away until COB. I guess I'll just have to show up and wait in the waiting area. read more

I'm sitting here at Shamaley Ford for the third time because the technicians could not do the work. I had a recall on the latches for my Ford Focus. I brought it to Shamaley and left my car there for over 8 hours. I thought they had fixed my car so I took it home. The next day, my son goes to get in the car and the handle completely falls off. With so much to do that day, I had to bring my car back to get it re-repaired. Well they repaired it 2 hours later. I leave again, and 15 minutes later I see a scratch on my rear door. I'm back at Shamaley Ford, missing work and Jesse, the service supervisor, dismisses my missed work as nothing. "Things happen sir" he tells me. I agree but they made these things happen. I don't recommend Shamaley at all. read more

Shamaley Ford - Latch that fell off. - Auto Repair Near Me - El Paso, Texas

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Been here 3 times for a recall on the roof rack. Each time they setup an appointment and every single time they don't have the part needed. Why have an appointment setup weeks in advance and not have the part? This last time they had it for the whole day before I had to call and then the guy Eduardo says oh, I was just informed we didn't have the parts. 8 hours had past and they barely realized they didn't have what was needed to fix this. I had to call just to get this information, not them. Terrible customer service. How do they expect you to get around for 2 days without a vehicle and not even fix the issue. 3 times, and still not fixed!!!​ read more

Took car in 3 times, spent over 6,000 dollars and car is even worse. DO NOT COME HERE!! My 2017 Ford Explorer broke down so I took it. I asked them to do whatever was needed including a full tune up, timing chain replacement and lots more. It came out to over 5,000 dollars which I expected. However, a few days later the check engine light came on again and same issues. I took it back and they charged me another 1,000 even though they said the work would be under warranty. I paid the 1000 and a few days later the check engine light came on again and issues seemed to be getting worse. I took it in for a 3rd time and now they are saying the entire engine needs to be replaced. For another 6,000. Bottom line is they are either incompetent or are greedy and rip people off. Please learn from my mistakes and find another dealership or mechanic to service your car. read more

I hate to give bad reviews, but this cannot go unreported. 1-1/2 years ago Shamaley replaced the radiator in my E series. Great job, but the new radiator has now failed. I brought the truck back to get another radiator installed. The runner wasn't available to get a ride home. Dropped it off on Monday morning and told them how I was only in town for a week. Also my truck is my RV, so everyday it's in the shop I have to stay in a hotel adding to the repair bill. By Wednesday I was calling to get info on my truck, but whomever I talked to would have to "call me back." Never got a call. I called again Thursday afternoon, same result. Friday morning I went in and asked what was going on. We ended up going to the Service Manager and asked him for help to get my vehicle worked on. I needed some things out of my vehicle and it was parked out back in the lot where it had obviously been all week. By Friday afternoon I finally got the call that it needed a new radiator and one was ordered. We already knew that. I told them I needed my vehicle by Monday afternoon, and they said it would be worked on tomorrow (Saturday). Seemed dubious, but I kept my fingers crossed. Monday came and at 1pm I again let them know I needed the vehicle back at 6pm for a job the next day. They said they would "put it back together" for me. However when I received my vehicle back, after 8 days, it was clear it had not been touched. The car overheated several times while trying to get home to Las Vegas. My local NV dealership had put in a new engine in it in only 6 days last Oct. and risking frying that engine because the tech at Shamaley didn't feel like working on my truck, is unacceptable. A complete fail in every way, even despite my efforts to call everyday and keep pressure on them to do the job. Reading through these reviews it is apparent Shamaley needs new management. Since I actually need my vehicles to be repaired AND in a reasonable period of time, I will now be going to another Ford Dealer when working in El Paso. read more

I bought a 2020 brand new Ford Ranger. I hear squeaky sound from turbocharge at cold start since I bought the truck. It's a clear squeaky sound you can hear right away . I took there to service and I have been told that, there is a line about a week and I left my truck there a week. They didn't offer any shuttle or loaner car, they refused to give any. I requested a ride from my salesman I am thankfull to him. After a week they said, turbo needs to be replaced on the phone and I need to wait till the part comes, I said ok. Then I received a call saying that, squeaky sound is normal as long as any light on the screen doesn't put up. I said wow on the brand new car it's ok say that without any manner. Very dishonorable action from manager to service department. read more

"Sham-and-Wait" Ford took over 2.5 hours to get my Fusion's oil changed and tires rotated and balanced. My service rep Ms. Adria informed me that it would be 1 to 1.5 hour wait when I brought it in on-time before my 12:45 scheduled service. I did accept an offer for a shuttle however by the time i got back to my house and shuttled back it would have been roughly the same amount of time. Therfore I decided to wait at the shop instead. Two hours later my car is in the shop by itself looking lonely. I went to see Ms. Adria to get a status on my vehicle's progress. I was told it was taking so long because they only have 1x wheel balancer in the shop by a mechanic. However when talking to the Service Manager (Mr. Hernandez) immediately after this revelation I was told that the two hour wait is normal and they have two wheel balancers. Anyways...thirty minutes later i received my car and paid for the work. Surprisingly they forgot to check my tire pressure (I checked before rolling out of the parking lot) therefore I waited another 20 minutes to get nitrogen in my tires. Thanks??? Bottom line...thank you Ms. Adria and Mr. Hernandez at "Sham-and-wait" Ford for making Reason #347 why El Paso is so amaze-balls!!! I hope your GM is as satisfied as I am. :-) BTW...They do however have a great real sugar cane soda machine and skyline view of El Paso in the lobby if you are bored. Winning!!! read more

Please do not take your vehicle there for service! I had front end suspension noise and they charged me $1500.00 to fix it. How about I get my car back with same noise. They tell me to bring it back to tell me I need to pay another $300.00. There comment: " Will not determine drivability concerns through visual inspection". How dumb is that? When I paid the $1500.00 dollars you stated you did a drive test and everything was good. Never heard again from the first service guy. "Listen do not take your car there for service". If I could give a 0 I would. read more

Went to look at a used vehicle with the salesman Sall Hernandez during my lunch break. After the quick test drive, I got a call to head back to work for a last minute task. Which everyone who has served in the military knows all too well. I told Sall that I wanted the vehicle and explained my situation being in the military and made my offer as I left to head into work. He said no problem and he would be in contact with me. Sall comes back with a counter offer and I counter again over text messages after I left the dealership. Then, no communication from Sall and this "military friendly dealership". I then reach out to see after a couple of hours passed. I had to prod him, since he was obviously not interested in my business. We exchange a few texts and agree to a price. A true handshake deal. I was excited and called my bank to get a loan, which I was holding off on doing until I had a deal due to the credit hit of setting up a loan. Immediately after this, I get another short suspense task which prevents me from going down and completing the deal. I then call Sall and tell him this, and that I'm willing to put my down payment now over the phone to secure the vehicle. He then tells me if I can't get there now, that another customer has an appointment to look at the vehicle. I then explain my frustration of setting up a loan and the effect on my credit, but he doesn't care. The dealership doesn't care. I then have to again reach out to Sall Hernandez to get any response. Even though he said he would keep me informed. Sall and the not military friendly dealership come back to tell me they just sold the vehicle. So now my time and credit are wasted, while Sall and this price gouging dealer are making money. This is not a military friendly dealership, which is ironic being in a military town. read more

I wish there was a 0 Star option. This place is a joke. Tried calling them an no one answered. Took my vehicle in and it took them literally all day to even look at the thing. We dropped it off yesterday afternoon. We had to call to see if they even had looked at it. The first phone call they didn't but then they texted my husband saying he could text a number for details. Found out we need a new transmission but we are moving out of state soon. Went back in and now no one is to be found. They do a lot of standing around and not a lot of actual work. We will be taking our vehicle somewhere else. This place is absolutely ridiculous. Update: Manny Hernandez the manager didn't give two flicks that we were experiencing awful service. We told him we were going elsewhere and he almost seemed relieved. Jesse Baird was the service guy who started helping then was nowhere to be found. Went to Casa Ford and they are able to complete the job in time and gave us a discount! read more

I just purchased a 2020 Ford Ranger and needed an oil change. The telephone person Amber was able to schedule within several hours of my call. Jesse a service manager saw me upon arrival an immediately took care of my vehicle. When the service was completed Jesse made sure to provide excellent service. read more

I was sold a vehicle by Shamaley Ford last year. I just recently found out the tires were installed completely incorrect, and that I have been driving around in an unsafe car for a year now. When I spoke with Eric Ortega about the issue, he went on to berate me and tell me I was low class for owning the vehicle I bought from them. Cutting corners is bad business. Horrible customer service is inexcusable. read more

The Good. They bought my trade-in what I was asking. They lower the price of the car I was buying very close to what I wanted. The manager was nice and my salesperson Hugo was nice as well. A little forgetful but nice. The finance guy Michael was very nice as well and gave me a military discount for the extended warranty. The whole process sale was not pushed which is awesome. The Bad. They make you wait forever in everything. I waited for my salesperson Hugo to meet me after 22 minutes. He was busy because of the end of the month. Because it was the only Ridgeline available in El Paso I waited. Filling up papers took forever. By now dealers should have a digital way to put your information. They hand jam everything which makes the process tedious. Pay attention to the financing numbers and the contract. Remember all the agreements that the manager and salesperson do with you. They may put a closer number or numbers mentioned during negotiating. I'm glad that when I corrected 2 numbers because I did refer to the numbers agreed in a sales sheet that they'll bring you while negotiating. I called it the ballpark sheet. Because of that set, I was able to back up the deal with the agreed numbers. Sorry to hear that they had no detailing team, but apparently they acquired a new detailing team. Good for them and for future customers. They over charge me dealer fees and send me a check for $10 apologizing. The ugly. There is a salesperson that can be my dad that screams like a leopard while dancing old town road which it looks that is the national anthem of the dealership. It is kind of creepy. Funny but creepy. And there is Tim. A guy that can be my grandpa. He was staring at me and the finance manager while I signing the papers. I did not feel respected as a customer because he was trying to have some information about something else. He actually came in and because the finance manager told him that once he finishes with me he will get what he was asking (the right thing) then the guy stands there for about an hour. In grumpy position like a 5 year old. So funny but disrespectful, just like a kid. 3 months has elapsed and I haven't receive my tags and their excuse is because the covid tag agencies are closed and that's wrong. I bough a car lay month and I already received my title. They provide miss information. In General. Is fine to have a good deal there. However they need to understand that time and service of the customer is sacred. That's the key of selling. I'm pretty sure they can increase sales if they make the buying process faster and value more customer's time and they are honest. read more

When you call... they're rude... in person... rude... I have never been here for Service and not had an issue. Don't expect much in the form of service after you sign your loan papers from Shamaley Ford. It's in in the name... Sham- aley read more

Update 7/26: Trying to give this place another shot today, but I made an appointment online for 20,000 mile service and rattling noise coming from under the car, and it doesn't even matter! Why have an online scheduler if it doesn't matter? read more

Absolutely the WORST customer service of any car dealership I've ever been to. Salesman sold me a brand new car and I expressed a couple days later that there were a few Issues with the new vehicle. He told me to bring it in. When I did take it the service advisor that he took me to had an attitude because I was telling him the problems with my vehicle and told me to bring it back on a Monday. So I waited until Monday and went back to the dealership. I called my salesman 3 times and was ignored each time. The 3rd call I made was from inside the dealership while I watched the salesman sit at his desk and ignore my call. The only reason I was calling him was to ask him the name of the Advisor he wanted me to go to. Completely unprofessional. All respect lost. The Salesman was only concerned about his Ford Survey and once he received that he was completely unhelpful. read more

BUYER BEWARE! Reasons not to buy from shame on me ford? 1.This place has their cars priced way over market value! 2.Salesmen are about as smart as using gas to put out a fire. 3. Salesmen will go back on a deal and try to sell you something with more miles for the same price. 4. Better dealerships and cars any direction you walk away from this joke of a car dealer. read more

I give them 1 star because you have to give them something... They are more than willing to take your business and sell you a vehicle, but will "drop you like your hot" once you've made the purchase. My husband and I purchased a brand new 2016 F-150 Lariat with this dealership and the service we received when purchasing the vehicle was great...then we drove off the lot. It took them over 2 months to let us know our license plates had arrived (our temps expired) and they had them on hand for a week before I was told to come pick them up. The service department is not interested in servicing your vehicle at all. They run you around in circles, pass you off to others, don't answer your questions, make excuses, and mess up the simplest of repairs. I would NOT recommend this facility to anyone. I knew there was a reason we had been Chevy people for so long... read more