There's 3 things that stood out to me about everyone I interacted with at E&R Automotive…read more 1. They all spoke to me like a human being, not a robot regurgitating a script. This made me feel like they actually cared about the specifics of my vehicle, not just a sheet of repairs to check off. 2. They were honest. Before I brought my vehicle in, I had called with questions about it first and a quote. As with any mechanic, they need to see the vehicle and run their diagnostic before giving an official quote but I knew a general idea of the repair so I was asking around to see what different mechanics charge for their labor rate per hour. I liked E&R enough to called them back but was given a different hourly rate from the first phone call. Without hesitation, the employee very genuinely and respectively said they would honor the first rate I was quoted. 3. When Eddie called me with the quote after the diagnostic and when I picked my vehicle up, he educated me!! He explained to me and taught me what the problem was and how that happens on different vehicles. He had already earned my trust but this just emphasized more so that he and his employees are trustworthy. Everyone I interacted here was respectful. The quality of work on the vehicle was exceptional. I could tell they were very thorough and tested the vehicle well after they made the repair to ensure it was fixed and there were no more leaks. I had taken it to the dealer before I took it to E&R and E&R saved me! I really just can't say enough good things about E&R Automotive, highly recommend!

Very responsive. I had my car in and back the next day. I had questions and they were patient with…read moreme making sure all of my questions and concerns were addressed. I will use these guys again for sure!

Daniel was very helpful. He answered all my question and kept me up to date on my vehicle. I will…read moredefinitely bring my vehicle back if I need other services.

Don't answer calls and try to take you for every penny. Avoid this establishment. Tried to hold my…read morebrother-in-laws vehicle for multiple weeks without telling him when he would get it back or when the part they supposedly "ordered" would come in

Brought my car here for its first oil change, met the owner who's a jolly gentleman with a warm…read moresmile. They are up front with prices, services, and updates on the progress of your vehicle. While I was waiting for my car, a family came in to get realignment work done. Jays was honest about the shop's equipment being unable to accommodate their vehicle but was very helpful in helping them find a shop that would be able to help that family. My oil change went quick, easy, and painless. I will definitely be a returning customer.

I'm 70 years old and this might be the best shop I have ever encountered. Always very professional…read moreservice and they will NEVER try and hook you for unneeded repairs. I've been in El Paso for three years now, and I will NOT take my 2001 Chevy Silverado or my 2010 Chevy HHR ANYWHERE else (other than just an oil change). My latest experience was on 5/1/25. I tried to replace the power window motor on my Silverado by myself. Big mistake. Once I got the door apart I realized that it was a MUCH more complex job than I expected. I talked to Rick on the phone and he said, "we'll use your part and complete it for you." They did, and I was shocked when I got the bill: $95!! I was expecting at least $300 labor to complete this job. IF YOU WANT HONEST AND PROFESSIONAL SERVICE, don't look further. Jay's Automotive on Alameda in El Paso will treat you right.

The most horrible experience they're telling me they're gonna leave my car brand new want to charge…read moreme $4000-$5000 I go check under the hood and they ordered all secondhand parts. What a nightmare I'm calling Better Business Bureau I would not recommend this place at all under it sneaky Business wow.

Look at my pictures this clown stole my new transmission,he stole my new 4x4 transfer case, he…read moremessed up all my new paint,he lied for 3 years,he stole all my engine accessories, he lost all my engine parts,he put back alot of old parts leaving everything loose he called me said truck was ready, I suied this clown for 15 k now I'm waiting to put him on credit report and put a property lien since he has not paid this Arib guy lies so much he always saying he don't got mechanics,careful with this Rat he don't know how to fix motors,he couldn't even put mine back he charged me 8 k total with 4 k down and he gave up and stole everything he could then told me to take truck and do whatever I wanted to do he said he didn't care this guy don't even deserve one star

I've used this place 3 times on 2 different vehicles, and ive gotten great results!…read moreI had my transmission rebuilt on a 2016 Chevy Malibu that turned out great! He also does inspections on my other vehicles as well. He also has reasonable pricing for some major transmission repairs, so Shouts out to Renee and his team of mechanics at trevino transmission!

My dad took his truck, they gave him a price when he called. The same price when he dropped it off…read morebut then when he goes to pick it up. It was a different price. This place is not consistent with their pricing. I wouldn't give it a one star rating at all

First off, their receptionist is the type of person who loves to irritate you with stupid…read morequestions. Either that, or I am giving her too much credit because she's actually just stupid. She invites possible customers over and does not schedule them or let anyone know to expect you after she assures you that she will. For having scriptures printed on their receipts, they are the most dishonest mechanics I have ever dealt with. I took my vehicle for a simple alignment. They charged me over $120. I get a call saying that the camber will be an additional 250+. I declined and told them to align it without the additional cost. They went out of their way to adjust the camber to an extreme degree. So much so that the front end was vibrating on the freeway after 60mph. You could actually see that the bottoms of the wheels were tucked inward about 2 inches. It has never been that way. The wheels were not straight at all. Instead of doing it right they sabotaged it to an extreme degree thinking I would come back and pay the ridiculous prices for a simple $89 alignment which should already include Camber, Caster, and Toe. Careful, they will sabotage your car if you don't agree to pay their outrageous prices. DISHONEST. Using bible scriptures on their quotes/receipts to try and convince you of their honesty. TRASH. I will tell EVERYONE I KNOW TO STAY AWAY. You have been warned.

Sam and Vanessa are the biggest blessing! This shop saved me from being stranded in El Paso after…read moremy water pump went out from a trip back to Houston from San Diego. My family and I were in a panic after this traumatic situation until we found Jays automotive! They ordered the parts and got it fixed all in the same day to get us back home. Excellent customer service excellent quality! If I could give 1000 stars I would. I could never thank them enough for going out of the way to save us! Thank you so much Jays automotive! Keep up the great work!

This is a great auto shop. My wife ran over one of those parking spot blocks yesterday and they…read morefixed it super fast. The guy on the phone was super nice and helped us out. This is the best place we could have chosen to take our car.

They repaired my coolant leak the same day, no charge. They were fixing a mistake that a different…read moremechanic made. They even paid for a Lyft for me! WONDERFUL customer service! I will be returning for all of my repair needs.

This mechanic completely failed to deliver on every promise made. I brought my transmission in with…read morea clear written and verbal agreement that it would be finished in one month. Instead, it dragged on for over six months. Not two. Not three. More than half a year. During that entire time, I was fed the same excuse over and over: "waiting on parts." Weeks turned into months with zero real progress, no transparency, and no accountability. I had to constantly chase updates, and even then I was given vague answers or flat-out lies. To make matters worse, I was overcharged well beyond the original quote, despite the work not being completed as agreed. My transmission was not turned in the way it was supposed to be, and I ultimately had to threaten legal action just to get any movement at all. No customer should ever have to do that. This wasn't a shop mistake--this was unprofessional, irresponsible, and dishonest business practice. My vehicle was held hostage for months, costing me time, money, and transportation, all while this mechanic sat on my paid-for job. If you are considering bringing your transmission here: don't. Save yourself the stress, lost money, and wasted time. There are honest mechanics out there--this is absolutely not one of them.

The owner Javier is a scammer. He would never give me a solid quote on the repair job. He insisted…read moreon a down payment for parts, even though he had my car as collateral. When I went to take him a deposit he doubled the quoted repair amount. And he changed me $135 for a diagnostic. I got off cheap. If you enjoy frustration and bad service take your car here. These guys do not reflect there name. Fair warning!

Best transmission repair company in El Paso, Texas. Daniel has been servicing our entire fleet of…read morevehicles and personal vehicles for almost 10 years. Our trucks are fully loaded and put a strain on the transmissions. He is very mindful of our work schedules and ensures we are back in service right away. I highly recommend Better Built Transmissions.

Daniel is such a knowledgeable mechanic! I have known him for about 8 years now and I would always…read morebe grateful to have found him! He is such a great person as well, he is honest and fair with prices. Transmission work can be very expensive but he can work with you if you are going through hardship or just waiting for your next paycheck. I am truly grateful to know I have a reliable mechanic that I can count on, thank you Daniel!