I've got in my car oil changed here twice and now getting coolant and air filter changes. The…read morecabin air filter was way more dirty and in needing replaced. That cabin air filter is harder to access being behind the glove box. Excellent and fast service. Would definitely use again.

Took my car in for an oil change this morning. Sergio was thorough, and very courteous. I will…read morecontinue to take my vehicles to this Lubexpress (NLoop). They have convenient hours too.

Brought my car here for its first oil change, met the owner who's a jolly gentleman with a warm…read moresmile. They are up front with prices, services, and updates on the progress of your vehicle. While I was waiting for my car, a family came in to get realignment work done. Jays was honest about the shop's equipment being unable to accommodate their vehicle but was very helpful in helping them find a shop that would be able to help that family. My oil change went quick, easy, and painless. I will definitely be a returning customer.

I'm 70 years old and this might be the best shop I have ever encountered. Always very professional…read moreservice and they will NEVER try and hook you for unneeded repairs. I've been in El Paso for three years now, and I will NOT take my 2001 Chevy Silverado or my 2010 Chevy HHR ANYWHERE else (other than just an oil change). My latest experience was on 5/1/25. I tried to replace the power window motor on my Silverado by myself. Big mistake. Once I got the door apart I realized that it was a MUCH more complex job than I expected. I talked to Rick on the phone and he said, "we'll use your part and complete it for you." They did, and I was shocked when I got the bill: $95!! I was expecting at least $300 labor to complete this job. IF YOU WANT HONEST AND PROFESSIONAL SERVICE, don't look further. Jay's Automotive on Alameda in El Paso will treat you right.

I don't usually write reviews but I love this place ! Super quick service always efficient and…read morereliable. They explain everything they're doing and always make sure prices are broken down before anything is charged. I always come here for my oil changes love them!

I had a great experience at this location! I was helped by Chris and Adriel who provide Expectional…read morecustomer service. They were very patient with all my questions and explained everything thoroughly. I came in for an oil change and inspection which was a reasonable price and I left feeling confident in the work they did on my car. I would definitely recommend this location and Chris and Adriel definitely deserve all the recognition for their work and car knowledge.

There's 3 things that stood out to me about everyone I interacted with at E&R Automotive…read more 1. They all spoke to me like a human being, not a robot regurgitating a script. This made me feel like they actually cared about the specifics of my vehicle, not just a sheet of repairs to check off. 2. They were honest. Before I brought my vehicle in, I had called with questions about it first and a quote. As with any mechanic, they need to see the vehicle and run their diagnostic before giving an official quote but I knew a general idea of the repair so I was asking around to see what different mechanics charge for their labor rate per hour. I liked E&R enough to called them back but was given a different hourly rate from the first phone call. Without hesitation, the employee very genuinely and respectively said they would honor the first rate I was quoted. 3. When Eddie called me with the quote after the diagnostic and when I picked my vehicle up, he educated me!! He explained to me and taught me what the problem was and how that happens on different vehicles. He had already earned my trust but this just emphasized more so that he and his employees are trustworthy. Everyone I interacted here was respectful. The quality of work on the vehicle was exceptional. I could tell they were very thorough and tested the vehicle well after they made the repair to ensure it was fixed and there were no more leaks. I had taken it to the dealer before I took it to E&R and E&R saved me! I really just can't say enough good things about E&R Automotive, highly recommend!

Very responsive. I had my car in and back the next day. I had questions and they were patient with…read moreme making sure all of my questions and concerns were addressed. I will use these guys again for sure!

I cannot vouch for the oil changes here, but I'm giving them 4 stars for one reason, and one reason…read morealone: they didn't try to sell me on additional maintenance when I came in to get my state inspection sticker. Every place I've gone to get my sticker in El Paso has tried to sell me on extra stuff, usually air filters, but one place even wanted to replace my car battery. I appreciate them not doing so. If you need to get your Texas State Inspection sticker in El Paso, give them a try!

Friendly, fast service! The prices are great compared to other places I've been. I was impressed by…read morehow quickly they got me taken care of since I was really pressed for time this week. For context I did arrive there when no cars were in front of me. But they promptly walked out to greet me on my way to the front desk and got me taken care of in 10-15 mins! I will definitely be returning to this place for my future car maintenance needs !

The staff is professional. Only do what is needed and they take are honest. The staff moves to get…read moreyou out fast. The owners are always present. They do not up sell you . They advise you what is needed and what they recommend. Honest people. Also they do amazing car detail work. They are very clean, honest and organized.

My young daughter went in to get her inspection done and when she came home she advised that the…read morebill was $65.00. However they only provided her a receipt for $18.50 (the cost of the inspection). Apparently they told her that her engine needed to be cleaned (it's a newer car) and the additional charge was for an engine cleaning. I called the business to inquire why they told her it had to be done knowing all well that it does not. The man refused to provide his name and hung up on me. Beware of this location!

Brought both my vehicles in for an oil change with Bobby, he was very helpful and informative of…read morethe process. Excellent customer service definitely will be coming back and recommending to my friends and family

I was at your location off of Pelicano Dr in El Paso TX on 11/2024. I got an oil change with no…read moreissues what's so ever. Not one complaint about having trouble opening and shutting my oil pan from underneath my vehicle. Now 5000 miles later time for my oil change and the oil changers refused to do any work on my vehicle because it was tightend way to much. They show me right away, and I took pictures of it. The nut is obviously worn off if they tried it would break my oil pan. Again no issue was reported before hand so there should be no issue now. Oil changers was the last place to do my oil change only a month ago. I travel for work yes which shouldn't matter because I'm allowed to drive my vehicle 5000 miles and it still be OK for next oil changers. I say this because speaking to Christopher your regional manager he thinks I drove half way across the country and banged it someway and cause the nut to be worn as it is. Now I am in Water Town NY. I need an oil change. As I told you I travel for work. I need a solution to this problem. I drive a 2021 Ram Classic 5.7L, my truck sits pretty high i have side steps that would have been damaged had I ever bumped anything. And I drive for a living nationwide in one month I didn't damage my oil pan. Now after speaking to manager at store and Christopher regional manager. He says not you guys fault basically and I drove across the country and caused my own damage. I have followed all steps I needed to follow hopefully this plays out well. Update soon.....

First off, their receptionist is the type of person who loves to irritate you with stupid…read morequestions. Either that, or I am giving her too much credit because she's actually just stupid. She invites possible customers over and does not schedule them or let anyone know to expect you after she assures you that she will. For having scriptures printed on their receipts, they are the most dishonest mechanics I have ever dealt with. I took my vehicle for a simple alignment. They charged me over $120. I get a call saying that the camber will be an additional 250+. I declined and told them to align it without the additional cost. They went out of their way to adjust the camber to an extreme degree. So much so that the front end was vibrating on the freeway after 60mph. You could actually see that the bottoms of the wheels were tucked inward about 2 inches. It has never been that way. The wheels were not straight at all. Instead of doing it right they sabotaged it to an extreme degree thinking I would come back and pay the ridiculous prices for a simple $89 alignment which should already include Camber, Caster, and Toe. Careful, they will sabotage your car if you don't agree to pay their outrageous prices. DISHONEST. Using bible scriptures on their quotes/receipts to try and convince you of their honesty. TRASH. I will tell EVERYONE I KNOW TO STAY AWAY. You have been warned.

Sam and Vanessa are the biggest blessing! This shop saved me from being stranded in El Paso after…read moremy water pump went out from a trip back to Houston from San Diego. My family and I were in a panic after this traumatic situation until we found Jays automotive! They ordered the parts and got it fixed all in the same day to get us back home. Excellent customer service excellent quality! If I could give 1000 stars I would. I could never thank them enough for going out of the way to save us! Thank you so much Jays automotive! Keep up the great work!

Super fast. Friendly. Didn't have to wait. Passed about 4…read moreother oil change or tire places that over inspection, but their bays were full. Was lucky enough to find this location and was in and out in a few minutes!

From the owner: At Master Care Lube we are proud to offer our customers outstanding customer service, and industry…read moreleading lubricants all from the comfort of your vehicle. We are a family-owned business that has been serving El Paso for over 30 years. We look forward to earning your business with our attentive service, quick oil changes, and affordable pricing!

Excellent oil and filter change service. The staff was friendly, professional, and very efficient…read more They explained everything clearly, used quality products, and the price was fair. I will definitely come back and highly recommend this place.

Great service at this location. I was impressed with the steel and courteousness of the…read moretechnicians.