Amazing service! I accidentally put in 3 extra quarts of 5w30 to my vehicle , when I didn't need to…read moredo that at all I needed someone to empty extra oil, and hopefully put the extra oil in another container Mind you, this was at 5 pm, so there was only Firestone and this location open, every other auto shop was closed. However, when I went to Firestone, they said because of policy, they could only empty out all the oil and I needed to rebuy oil to fill it up to the right amount I call this place, Eric picks up the phone. And he was so accommodating!!! He told me that he could empty out the extra oil, and put the extra oil in a new container. My gosh, I'm so grateful that they helped me out I was feeling so sad at the idea of having to rebuy oil all over again, but these folks came through! Thank you Eric! Hooray to this place! Good people, good hours and good service!

Changed my cabin air filter and oil change in less than 30 mins at a very reasonable price!!read more

Lube X-Press has the best customer service. They fast, friendly, and knowledgeable. They have great…read moreprices. They explain the process and what needs to be done. The line technicians are all super friendly and make you feel at ease. I was able to get my oil changed in 45 minutes. Please check this place out

I always bring my truck here for an oil change. It's always quick and very friendly serviceread more

Super fast. Friendly. Didn't have to wait. Passed about 4…read moreother oil change or tire places that over inspection, but their bays were full. Was lucky enough to find this location and was in and out in a few minutes!

From the owner: At Master Care Lube we are proud to offer our customers outstanding customer service, and industry…read moreleading lubricants all from the comfort of your vehicle. We are a family-owned business that has been serving El Paso for over 30 years. We look forward to earning your business with our attentive service, quick oil changes, and affordable pricing!

I needed an oil change and it didn't take long and it wasn't that much money it was fast good jobread more

The staff is always very helpful and quit. They always try to help you out as much as possible and…read moretry to get you out of there as fast as possible.

Oil Changers on the west side of El Paso is a pit stop for your car that operates with a…read moremilitary-like precision. Service here is fast--remarkably so--and the staff go about their business with an almost surgical meticulousness. Replacing drain plugs and oil caps is not just a step in the process; it's a ritual performed with the care of someone handling a prized artifact. Yes, they do try to upsell you--filters, fluids, the whole gamut--but let's not kid ourselves, that's the nature of the beast. They're straightforward about it, and there's something almost admirable about their dedication to the pitch. In the end, you drive away with your oil changed and a sense of relief that they didn't cut any corners. Efficient, thorough, and unapologetically business-minded, it's the kind of place that gets the job done, offers plenty of value, and gets you back on the road without a fuss.

Brought my car here for its first oil change, met the owner who's a jolly gentleman with a warm…read moresmile. They are up front with prices, services, and updates on the progress of your vehicle. While I was waiting for my car, a family came in to get realignment work done. Jays was honest about the shop's equipment being unable to accommodate their vehicle but was very helpful in helping them find a shop that would be able to help that family. My oil change went quick, easy, and painless. I will definitely be a returning customer.

I'm 70 years old and this might be the best shop I have ever encountered. Always very professional…read moreservice and they will NEVER try and hook you for unneeded repairs. I've been in El Paso for three years now, and I will NOT take my 2001 Chevy Silverado or my 2010 Chevy HHR ANYWHERE else (other than just an oil change). My latest experience was on 5/1/25. I tried to replace the power window motor on my Silverado by myself. Big mistake. Once I got the door apart I realized that it was a MUCH more complex job than I expected. I talked to Rick on the phone and he said, "we'll use your part and complete it for you." They did, and I was shocked when I got the bill: $95!! I was expecting at least $300 labor to complete this job. IF YOU WANT HONEST AND PROFESSIONAL SERVICE, don't look further. Jay's Automotive on Alameda in El Paso will treat you right.

Wow. I think I now understand why this store has such low-rated reviews. I observed today how jobs…read morewere handled, and I can say one thing is certain they are either not honoring your appointments, or they take in lots of walk-ins to maximize their profits or combination of both. I don't blame them for wanting to make money since it's a free market society we live in. Therefore, they are here to make money and not for charity. Having said that my car was still sitting in a parking lot 90 minutes past my appointment time. I was there at least 10 minutes early, so they really took their sweet time. Not honoring your appointments is one of my pet peeves. This happens a lot at doctors' offices, too, as you know, but it's not this bad usually. Another issue that's apparent for some low reviews for this location is they deal with a lot of Soldiers and their Families. Car issues other than routine work like oil changes, state safety inspection and purchasing new tires can be very stressful. Many reviews perhaps reflect situations with emotional highs, and some folks just vent their frustrations like I'm doing it right now. I'll get off my soapbox here. This was my second time getting my cars serviced, and additionally I purchased four tires this time. Easy peasy, right?? Not so much!! Reception was swift and efficient. That probably was the best part. The job took altogether three hours and forty minutes from the appointment time. The "free" alignment test showed significant misalignment, so that was another 50 minutes. Grand total of four hours and 20 minutes??! It was a very nice way to spend my day off, NOT?! In their defense my last oil change experience was very decent--I was in/out within 45 minutes. When I came in for my tire quotes, it was fast--less than five minutes. That's why they are getting two stars instead of just one.

Never coming back again. An hour and a half for an oil change that cost me $142. And I was the only…read morevehicle there, the bay was completely empty. I also asked them to put air in my tires too and they left all of them at 28 psi and one at 31 psi. Wow. Ridiculous only reason why I went there instead of where I usually go to was because I wanted to use my 10% off Military Star card promotion. But never again, I learned my lesson

Money well spent and with a quality service and professional service. Well organized and reliable…read morecustomer service

I have yet to get my car back. They have taken my money and cannot tell me where my car is. This…read morecompany is doing bad businesses. The business has closed this is what google says. WHT is going on??

The staff is professional. Only do what is needed and they take are honest. The staff moves to get…read moreyou out fast. The owners are always present. They do not up sell you . They advise you what is needed and what they recommend. Honest people. Also they do amazing car detail work. They are very clean, honest and organized.

My young daughter went in to get her inspection done and when she came home she advised that the…read morebill was $65.00. However they only provided her a receipt for $18.50 (the cost of the inspection). Apparently they told her that her engine needed to be cleaned (it's a newer car) and the additional charge was for an engine cleaning. I called the business to inquire why they told her it had to be done knowing all well that it does not. The man refused to provide his name and hung up on me. Beware of this location!

These people are in the business of taking your money... they quoted me over 10 gran for new…read moretransmission, above all they want to have you finance through them. Are you FU**** kidding me!! Don't ever go there! Took my vehicle somewhere else and it wasn't even my transmission! They are garbage!

My car had stopped shifting into 3rd gear the day before I drove it in your shop. I drove it in the…read morenext day told him the problem and he checked my transmission fluid and scanned my car to pull the codes. He told me the codes came back to "internal transmission failure" when it was codes for burnt transmission fluid and the overdrive solenoid/TCC. After he figured this out, he came back in and told me worse case scenario it would need a new torque converter (which doesn't make sense since it wasn't slipping) and quoted me 1500$ to replace it. He then told me it would cost 3000$ to overhaul the transmission, but it would cost me 200$ to diagnose it further. After I figured this out I was floored and decided to deal with it on my own. After one simple Google search I figured out it was TCC boost valve clip. Infact this is such a common problem with these transmissions that dodge sells an updated version of this part. I spent 40$ and two hours fixing my transmission when your shop wanted to charge me thousands. This was the first time I have taken a vehicle to a shop to have work done on it, and it was an unbelievably terrible experience. You run a shop full of thieves .