Had the worst experience. I purchased bead locks wheels and was shown 2 pictures of the 315/50r17 tire on em and was told they would get them,once there they show me a 45 way smaller, after I reluctantly convinced myself to take em I drove home to see the spacers where used and cracke from the seller to the receiver to the installer no one cared about my vehicle or my safety, mind you it's a hellcat Redeye. Worse 3800 dollars spent I went back and returned there trash. The only positive thing was Asmer the manager tried to correct everything due to his salesperson laughing infront of me over my complaining. I don't recommend anyone going. read more

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waited 3 weeks for rims that should have came in a week at first had wrong rims then when i got the wheels the white wall tires were brown and not white terrible place to go to for wheels and tires. read more

this place treated me so poorly if I could give -100 I would. 1 )not only did they cut my frame to give me a body lift 2) they did not extend my ABS wires 3) they did does not extend my power steering 4) they did not extend my gas tank funnel 5) they disconnected my four-wheel-drive and didn't even say anything this is a vehicle that I drive every day with (((((((three children )))))))). they let me leave putting not only my life at risk but my three kids' lives at risk they blew me off like it was no big deal And to top it off they wouldn't even give me the respect to talk to the owner of the business read more

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Fast turn around time and excellent customer service. Not to mention the bear tire and wheel deals town! read more

Tire City - Wheel & Rim Repair Near Me - El Paso, Texas

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I came to this shop because they have great prices on tires. Thats where all the pros stop. I have bigger wheels on my truck so it rubs against that cab. I wanted it fixed along with my new tires being put on. My truck was already leveled, but I was told a different leveling kit would fix the rubbing problem. So I took it in to get the new leveling kit on and this is where all the problems started. I was told it would take around two hours to do. Seven hours later my truck was done. I was in a rush that day so I just got my truck and left. Later that evening I was walking out to my truck I noticed my front left wheel was at an angle. At this point, I realized I got screwed over so I took my vehicle to Firestone the next day for an alignment. The workers at Firestone pulled me into the bay and showed me the bottom of my truck. Both of my front wheels had the wrong bolts in the lower control arm as well as the ball joints were destroyed. It looked as if they just dropped my truck on the ground without the wheels on it. I had to replace my upper control arms and my tie rods which set me back $1800. I've owned my truck for 5 years and I've never once had an issue with it till I took it to this shop. The day after I had my tie rods and control arms replaced. I go to take a small turn and my front left wheel snaps off. (will have pictures) I then have to send my truck back to Firestone. They informed me they didn't touch the part that failed indicating tire city messed that up too. I spend another $1700 to have the rest my front end replaced. I'm now $3,500 out just because I wanted to get my tires a little cheaper than other places. Moral of the story. Good prices + bad workmanship = you calling a tow truck. Oh and to top everything off. My truck still rubs on the cab. Thank you for screwing me. read more

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El peor lugar .levantaron mu pick up .tardaron dias .y porque la persona no iva y andaba crudo .fin de año y luego dejo el trabajo ..y que el que hizo el trabsjo .no sabia .etc.. y pusieron partes mal .un amortiguador nuevo se le cayo el tornillo ...luego compre llantas ..y no pusieron las tapitas con los tornillos se perdio una y la otra se rompio ...y no quisieron pagarlas ..y mejor la lleve a revisar con profesionales ..y el encargado ..no le importo ...maldita la hora en que fui con esos ratas ... read more

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The guys at tire city were pretty cool. I appreciate how well they worked with but I was on a time crunch. I was told that it wouldn't take more then an hour and a half to get me in and out. An hour and a half came and went and NO ONE said anything as to what the hold was. I could've made arrangements to handle my business if that was the case. When I was addressed it was already after the fact. Another thing was that, when they took my old rims off they just mishandled my old tires to where they were all over the place and they just didn't handle them with care especially when you can see what they are doing. This was my first time there and I heard good things about them but professionalism goes a long way. (Martin Tire) ...and this would not be an ideal way to conduct business if you are not going to meet time lines or mishandle peoples property. I need my old rims and equipment so like don't let my stuff just fall around all over the place. If I were to ever come back here or you consider coming to this place, make sure you are not stressed for time. Chances are you might be late or going to miss it. Thanks guys read more

DO NOT TO HERE!!! I went in for a simple tire rotation and they somehow lost one of my rims and couldn't find it. I don't know if they just broke it in the process but complete bullshit. Didn't offer a new one or anything on top of that didn't give me a refund. read more

Tire City - Wheel & Rim Repair Near Me - El Paso, Texas

really great service and friendly!! They give you so many options on what you want. will definitely come back here again!!

Don't go here if you like your aftermarket rims.!!! They damaged my rims after I explicitly asked them to be careful. Then they offered to paint them to hide the imperfections‍... They had the audacity to suggest that the damges were pre-existing. Not very happy with their solution to the issue. Save yourself some headache and go somewhere else. read more

hooked it up with some tire dismounting and had great service

Brought my Infiniti for a diagnosis after hearing noise in the back. Were very helpful in tightening up some bolts! Great service

Great business, best prices in El Paso forsure guaranteed! I've been going there for almost 8 years now and have never been let down yet! Check them out asap! read more

Definitely a great place for wheels and tires. Im a really picky guy when it comes to choosing parts for my truck, but I was happy with the end result. They did a great job on the suspension lift kit and the wheels and tires. read more

they lie about their warranty they charged me 70 dlls for a sedan. with supposedly a five year warranty. 4 years later they say they never offered a warranty.. and that the 70 was just labor and the paper.. Now i have a crew cab pick up and Fox tinting on alameda charges me 60 w a lifetime warranty! read more

Recently got my truck leveled, new rims/tires and sounds installed. I had a few issues that they repaired immediately at no extra cost. I would strongly recommend and will be back! read more

I will definetly do all my cars tires here. The prices is really good and the tires are also a good value. Took a little longer than expected because I had lost my locks but were able to help me remove it. If i was on the road it would have been bad. Glad I stopped by. read more

Great customer service and they gave me an amazing deal on off road tires and rims for my Silverado. They balanced the wheels and put them on. Tons of rims to choose from and they answered all of my questions as well. Couldn't ask for a better experience! read more

I bought a headlight and taillight set from them for my truck. Upon receipt and installation, I noticed they were NOT the same headlights that I ordered, and when I requested the receipt of sale to the company it wasn't "anywhere to be found," originally, and then the excuse was "my boss won't let me show it to you." Against my better judgement I agreed to have them installed anyway. The day I got them installed, they tried to charge me an extra $10 for a "broken blinker bulb that was received that way at the shop." I knew it wasn't true because I bought the truck brand new with only 46 miles on it 3 months before. When I asked for the old bulb that they had removed, they refused to provide it saying they threw it away, but the factory lights were in my truck in the box. I got the truck home and found BOTH WORKING BLINKER BULBS in my glove box, and the lights in the truck as they had stated. Finally, after about 2 months of driving at night for work, I decided to take out the headlights and try to upgrade to a brighter bulb because I didn't like the ones they used. I learned i made a huge mistake by allowing them to install the lights that weren't the ones I picked out because they literally used the cheapest LED light kit possible and charged $450 for the set that I can buy on amazon for $60. Also the tapped into wires they had absolutely no business touching to get power to the LED controllers, and worst of all they broke the factory headlights while removing them and lost or didn't replace multiple screws. I sincerely would NOT recommend tire city for any work to be done on your vehicle. Ever. Period. Even if they say they specialize in electric lighting systems, etc. and have a certified mechanic do all the work. It's all lies, so take my review for what it's worth. read more

Great service and friendly service gave me good deal for my bmw amd my wifes car.. would go again for the next set..

I have been going to this tire shop for about six years, and my most recent visit was on September 6, 2017. I usually go to this tire shop for tire repairs, but decided to purchase a full set of tires this time. I did notice that things seemed to have changed since my last visit there, to have a flat tire fixed back in 2015 (if my memory serves me correctly). Only time will tell as to whether the tires will hold up. I did not want to spend too much on tires for a thirteen year-old vehicle, thus my reason for buying them from Tire City. The customer service of everyone there was very professional. My suggestions for better customer service would be: 1) Clearly explain the tire warranty, 2) Mount the spare tire back onto the customer's vehicle without being asked (most other reputable shops will automatically do that), 3) Pay attention to details (they forgot to put the tire stem caps back on the vehicle, requiring me to have to drive back), and 4) Pay attention to the paperwork (The description block on the paid receipt will prove critical should the customer need to invoke the warranty that comes with the tires). I must admit, the overall vibe during this trip was cordial, but something was missing that I can't fully explain (maybe it's the sense that the business is probably run by someone really young with limited business experience). I will probably still patronize this shop for my tire-repair needs if the purchased tires work out. read more

I bought rims and tires from this place. I was told that one of my air pressure sensors was bad and they charged me for a new one for $50. After the installation the tire pressure light was still on in the vehicle. I was told to come back in a week or so because the machine that resets the sensor was broke. I went back 2 weeks later and he said the machine was still broke and he took my number down and would call me. After a month of not hearing from them I went back to the shop and the machine he claimed was not working. I told him I wanted my money back for the so called new tire pressure sensor he installed and then he threatened me and said that he would take the new one back. I then said so which tire did you install the new one? He didn't know...then I said give me back the old one..do you have it?? Of course he didn't. I was pissed off because he was not trying to fix it and they gave me the run around for over a month. The tires looked good but service was horrible. I then told them I was looking at buying new HALO headlights and he said he would give me a deal because of the trouble. They installed the head lights to my error I only checked the low beams, I noticed a few days later that a bulb was missing on the high beams and also they broke the trim underneath the head lights. The lights are not flush and not secured completely because it wiggles. I called them and they said bring it in....but I had enough of this place. The best I can do is warn other people and hopefully deter people from going there. I do not trust them. I am mad and very unsatisfied with the customer service and the shop owners smart A$$. DON'T GO HERE!!! read more

this is absolutely the best shop in town. i had never heard of them, so i was hesitant to go, but i got treated with the most respect and felt so comfortable there....as a female, i wanted to definately make sure they din't get over on me. but the prices that he has to offer, there was absolutely no way he didn't give me the best deal possible. i had a blowout and he already had my size in stock, and i was in and out including instillation in litterally 30 minutes. he will definately be seeing me agian and i will refer my family as well. thank you so much for the great service!!! read more