Wonderful & kind staff-Anthony & Edgar, the nurse are very helpful & so gracious!! This center is a…read morerare gem in today's world!

I've been a patient here for several years, and while the doctor was helpful during my most recent…read morevisit and provided a physical therapy referral, the office's communication and appointment processes have become frustrating. My biggest issue was appointment scheduling and confirmation. When I originally scheduled my appointments over the phone, I entered them into my Google Calendar while speaking with the staff member. I had them recorded as Monday at 8:30 AM and Tuesday at 9:30 AM. However, the day before, I was told the appointments were actually 8:15 AM and 9:15 AM. This created confusion and made me question whether there was a scheduling miscommunication somewhere in the process. The reminder system also needs improvement. Patients receive text reminders, but you cannot simply reply "Y" or "Yes" to confirm. Instead, you're required to call the office, wait on hold, and speak with someone. In 2026, this feels unnecessarily inconvenient. Many healthcare offices allow patients to confirm or reschedule directly through text messages. I also noticed that calls and messages from the office are sometimes flagged as spam by phone carriers. I personally missed previous reminders because of this. If appointment confirmations are required, then ensuring patients actually receive and trust those communications should be a priority. Another concern is that appointments apparently are not saved without confirmation, but this was never clearly explained to me. I also did not learn about the office's 5-minute grace period until the day of my appointment. Important policies like confirmation requirements and grace periods should be communicated clearly when appointments are scheduled and included in reminder messages so patients are not caught off guard. During my visit, I noticed a flyer for the Healow patient portal. Despite being a long-time patient and fairly tech-savvy, nobody had ever explained what it was, how to use it, or how it could help manage appointments and communication. If the office wants patients to use the portal, staff should actively introduce it and help patients get set up rather than relying on a flyer posted in the office. The doctor himself was professional, listened to my concerns, and provided the referral I needed. My criticism is not directed at the medical care. It's directed at the office operations and patient communication systems, which feel outdated and create unnecessary friction for patients. I hope the office continues improving because better communication, clearer appointment procedures, easier confirmation options, and more reliable reminder systems would make a significant difference in the overall patient experience.

Super helpful and very nice. 100% recommend to all the inland empire nurses. Uniforms are…read moreaffordable and they have $5 specials

New Owner and Amazing customer service!!! Every customer is greeted as they walk through the door…read more New owner Mary goes above and beyond for her customers. If she does not have it in the store she will make sure she gets it. She spends time with every customer making sure every need is met to make sure your scrub's fit and look great. She not only carries scrubs she also carries pants for EMTs. The quality of all the merchandise is amazing. When you leave her store she makes sure she gets your name and thanks you for coming in. She is very personable!

Abdul was awesome! He took care of my problem in a timely manner. Will definitely recommendread more

I am writing to formally complain about the service I received at thisr Redlands, CA (Alabama…read moreStreet) franchise. I have previously had good experiences with UbreakiFix franchise locations, but my recent experience at this new location I tried has left my phone damaged beyond repair and cost me $250. I dropped off my phone to have a cracked screen fixed on my birthday. I noted that the two employees working did not speak English or Spanish fluently, making communication difficult, but I assumed it was a standard repair. Two weeks later, the screen began flickering, and I noticed the bottom external screws were not fully installed. I could not answer my phone or see the new screen they supposedly put in, I returned to the store, and the staff in very broken Endlish informed me the issue was now the battery and offered to replace it-so I agreed - Afterall this is supposed to be a great repair service brand. However, I later discovered they did not replace the battery. When I took my phone to another repair company, they discovered that three internal screws were missing entirely and my battery had been pried lose and not replaced,. I did not do this. Only this location of this franchise did, I gave this location two opportunities to properly repair my phone and communicate clearly, but both attempts failed. Furthermore, during my visits, I witnessed multiple other customers complaining in both English and Spanish about faulty repairs. I myself have not been able to conduct my work and it is affecting my job. Given that my phone is now permanently damaged due to the poor workmanship at this location and false information about work performed, I want to request a full refund of the $250 I paid. However, The staff can't communicate in English or Spanish the two languages I speak -- so it makes it impossible to request from them directly. I hope that the National Team at UBrekIfix see this and can get me a ok a prompt response regarding how this will be resolved. This location needs to be renamed YouBreak WeBreakSomemore!

Rude staff Come here if you want to get discriminated…read moreagainst and yelled at by staff

Would not allow a Zero rating...Staff could use Compassion training. One of the staff members took…read moreit upon herself to give medical diagnosis to a disabled person. Stating the person was not disabled.. How dare she tell someone they are not disabled. You never know what someone is going through! No matter how good the Dr is with staff like that you can lose patients. I Pray she never finds herself disabled. And have to prove it to someone who is so unkind as she was today! Horrible behavior! I will be reporting this incident.

Totally stoked about the shirts Jay (printshopsb) Through…read moreout a quick idea and less than 10 min I had a response. Jay did a quick sweet design and 4 hours I had my special request! Super stoked and looking forward to doing much more business! Thanks Printshop SB for your professionalism and awesomeness?

First and foremost wanna thank Jay at Print shop SB ! I need shirts for our super bowl party I…read morecalled like 4 places all of them wanted a bulk orders I needed just two. I call these guys and they hooked it up super last minute! Great quality shirts the the logos were perfect! If you need a quick small job this guy is the one to call! WOULD RECOMMEND! Super good price compared to other places as well..

All the front desk employees are amazing and sweet , super helpful with everything, Dr. Thomas B…read more Law is beyond amazing, I look forward to my appointments with him .

Been taking my kids here since they were little used to be so good the Eye Dr is amazing! The staff…read moresucks and are very rude!! They used to be so nice sweet and helpful if u dont like ur job get a different one! The selection of frames have never changed mind u my children are now adults

Highland Optometrics in Highland, CA is a place I really wanted to keep loving, especially after…read morebeing a longtime patient for over a decade, but my recent visits have been disappointing. The office feels understaffed, and the overall patient experience has slipped, particularly around communication and flow. On my last visit, I waited more than thirty minutes past my scheduled appointment and still had not completed the intake process, largely because the focus seemed to be on sales rather than patient care. Eventually I made the call to leave without being seen, which was frustrating and not a decision I took lightly. After years of loyalty, this experience made it clear that I will be taking my business elsewhere, and I hope the practice is able to refocus on patient service in the future.

They always take care of me when I go there. The customer service, quality of time and helpful…read morestaff. The new Dr. is very knowledgeable and takes time getting to know you. Thanks Highland Optimetrics

I have used General Technique for IT services for several years. They respond quickly, get the job…read moredone and their fees are fair and reasonable,

I have been using General Technique for my computer and technology issues for over two decades. I…read morehave always been provided great service at a reasonable price.