Mike was great to work with until an issue arose with one of their employees. Once that happened, he stopped getting involved and handed everything off to Becke.
I'm sure many of the positive reviews reflect experiences where everything went smoothly. Unfortunately, you learn the most about a company when something goes wrong. In my experience, this company would not take accountability and instead shifted the blame to the homeowner.
During a routine filter cleaning, their technician decided to clean the filter directly next to my pool equipment on the decorative rock, leaving a large muddy mess in my backyard. It would have taken only a few seconds to either use the large grassy area available or simply knock on my door and ask where I preferred the filter to be cleaned. I was home the entire time.
When I contacted the company, Becke claimed the technician couldn't use the grass because there was dog waste, making it an unsuitable work environment. That explanation is simply false. My dogs are trained to use a designated area on the side of the house, not the lawn, specifically because we have children under the age of three who regularly play in the grass. Allowing dog waste where my children play would make no sense.
Rather than acknowledge the technician made a poor decision, they chose to make excuses instead. A simple apology and assurance that they would handle it differently in the future would have resolved the situation. Instead, there was no accountability. Mike was copied on the entire email chain and never once responded.
In the end, I had to spend $200 to have the mess cleaned up. Ironically, the only thing the company was quick to follow up on was collecting payment for the service.
Based on my experience, I would be cautious. Things may go well when everything is routine, but if a problem occurs, don't expect accountability or ownership. I won't be doing business with this company again. read more
