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    Visionworks

    3.0 (4 reviews)
    Closed 10:00 am - 6:30 pm
    Updated 3 months ago

    Services - Visionworks

    Eye exams

    Eyewear fitting

    Retinal imaging

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    7 months ago

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    8 months ago

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    3 years ago

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    3 years ago

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    LensCrafters

    LensCrafters

    2.9(55 reviews)
    0.4 mi
    $$$

    After a bad situation at the Lenscrafters in Fox Valley Mall, I returned here to see what they…read morecould do, since Wheaton is my normal store. My eye frame arm had snapped in half during an adjustment by their store personnel, and the mgr at Fox Valley said I had to buy a new pair of glasses, but needed my eye exam done again, since it had been 2 years. She did not offer to replace the frame and all they did was place a plastic piece over the 2 piece arm, which wobbled on my head, and really made it difficult to wear the glasses. I had one backup pair but it was a previous prescription that is a little strong. I took some packing tape and wrapped the arm to make it stronger, but still difficult to wear. We were going out of the country in a week, so I was panicked. No need to worry! Wheaton got me in the next day for an exam with Dr. Losurdo (who is amazing), helped me choose new eyeglasses, and gave me a great discount, free warranty, plus filled my complicated progressive prescription within 4 days (had it rush filled by mgr). The store mgr at Wheaton said that they should have replaced the frame at Fox Valley, since they broke it, without any disclaimer that it was my problem, but whatever. I will never go back to Fox Valley. The vibe is totally different at the Wheaton location where they actually want to help you. I love the Wheaton location.

    Worst alleged customer experience ever. I have been calling the store several times a day for four…read moredays and all I get is a recording that says I will get a call back within 48 hours. That started 96 hours ago. Their corporate phone line and chat completely suck.

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    LensCrafters
    LensCrafters
    LensCrafters

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    Wheaton Eye Clinic

    Wheaton Eye Clinic

    2.4(198 reviews)
    3.8 mi

    I chose Wheaton eye clinic from an Americas Best referal. The Dr. was great answered all my…read moreconcern.My question is how in the world does a Eye appointment take 2.5 + hrs..Check in was very unorganized I did precheck in papers on line and had to do them again there. The whole place seemed extremely chaotic.The pre exam rooms had no ceiling and you could hear the exam next to you.. very old outdated building.After 25 min the first lady took me.. she did tests after she was done she said I have to see if they want me to do more of course they did.I was then brought to another lady she did more testing....they brought to a man he did more testing..I feel this was all to prolong the situation because the dr was backed up.They really need to stop over booking.The patients time is valuable too. It was now going on 2 hrs I had to ask when they were going to call me back.Finally 15 min later the brought me to a room where I waited another 15 min .I was finally seen by the dr. then a few more tests?All this was supposed to be is a cataract appointment.I spent less time with the Dr than anyone else. At checkout I literally had to ask the guy for a print out.It was almost like I was bothering him.I had to walk up to him he didn't even call me up. They want to see me in a year .I'm wondering if the one in Geneva is any better?If. It for the Dr.Im not sure I would come back.

    If you're looking for an eye clinic that captures the ambiance and service of a DMV, Wheaton Eye…read moreClinic is the place. I brought my 17 month old son in, and after check in the medical assistant nonchalantly informed me the wait would be 60-90 minutes because the doctor "travels between offices." I did a full double take because surely I misheard. But no, I was just distracted by my toddler climbing the eye exam chair that looked like it was out of a 1940s black and white silent horror film. They told me I "should have been informed when I made the appointment," because apparently this is standard practice. In what world? It felt like the old Seinfeld bit: they know how to take the reservation... they just don't know how to hold the reservation. I told them I'd come back in an hour, because trying to entertain a toddler in a waiting room packed like a cattle car and on its fifth episode of Dragon Tales, was not on my to-do list. Their box of broken crayons can only entertain for so long and last I checked I wasn't a magician and can't pull 90 minutes of toddler entertainment out of thin air. To be fair, the medical assistant and doctor were polite, efficient, and clearly doing their best. The front desk staff, however, seemed to be locked in a competition for the Most Unapproachable Human. It was a photo finish. I left with my son's eyes checked and mine rolling as a 2-minute exam turned into a two hour ordeal.

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    Wheaton Eye Clinic
    Wheaton Eye Clinic - Main entrance under construction

    Main entrance under construction

    Wheaton Eye Clinic - Optical shop

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    Optical shop

    Visionworks - optometrists - Updated September 2026

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