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    Cepynsky Natalie, OD

    4.4 (16 reviews)
    Closed 9:00 am - 7:00 pm

    Services - Cepynsky Natalie, OD

    Eye exams

    Eye testing and diagnosis

    Retinal imaging

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    Review Highlights - Cepynsky Natalie, OD

    Natalie for your yearly eye care visits!

    Mentioned in 2 reviews

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    Town Eyecare - Beautiful New Optical Area!

    Town Eyecare

    (88 reviews)

    $$$

    Professional careful optometrist, good selection of high quality frames, appointments easy to make…read moreand always on time. Plenty of parking in the strip mall and right across from the Mandarin House, a Korean style Chinese restaurant.

    I had to find a new optometrists as my existing one was moving further out and no longer provides…read moreeye glasses service in-house. So I checked Yelp and found this gem! I checked their website and I booked an appointment online they seem tech savvy. As a new patient I filled out the form online ahead of time before my appointment which was great to do. I even got a text reminder of my appointment which was cool! They are located within a strip mall so there was plenty of parking. When I arrived it's a small store front. I was greeted by them. The staff was very friendly. They were all wearing mask at the time. I wish I was able to see their smiling faces but each their own. They have all assortments of eyeglasses and sunglasses including sport eyeglasses. They have a website so check out their name brands. They will even fit your lenses if you bring in your own frames from other stores or online which is good to know. And that is what I ended up doing. I didn't find a low bridge/Asian fitted glasses for myself in their store that I liked so I wanted to use my existing glasses that I use for work with new lenses. Now here's where I talk about my great customer experience... There was a patient ahead of me so while I was waiting I was talking to their opt tech Jamie and told him that I wanted to see if he can fix my favorite eye glasses arms for me as I had them adjusted many time by Walmart opt tech last year who didn't do a great job and was impatient with me and he told me that they adjusted/damaged the arms so much he wasn't able to fix them right for me. But instead he has an idea and checked ray ban website and he said let's see if they are still in warranty by them. He helped me set up a new customer account on his laptop, we took some pictures and we upload it and Ray Ban replied back and said it was out of warranty but they will replace the arms for $99 when I ship it out to them, oh yeah done! My model is a low bridge/Asian fit frames that were an old model but love the black and red color and style that fits my face and I'm shipping them out. And once I get them back I will have this place fit my new bifocal lens. They also offer lenses for those who work all day in front of the computer screen that are Not with that weird blue glare tint and shaded that i'm currently using. I'm NOT a fan wearing that eyeglasses as I look like a fly and I know people are staring at my blue tins glare. Luckily I have an older pair of glasses that I can still use for now while I ship out my glasses for repair :) One thing to keep in mind Dr Carolyn Dienes is very detailed oriented not sure if it's because I'm a first time patient as she did take her time with me. I do love that I'm not rushing through my appointment and I'm willing to wait for my turn. It's a family owned business and they all help out each other including the doctor helping her patients pick out glasses and answering the front desk phone when they were getting busy. I'm one to look for someone to take their time with me and not upsell their products which I didn't feel like that at all. They have the most current systems here for testing your eyes which is good. I have been unhappy with wearing hard lenses as I thought I had dry eye syndrome but it's clogged tear ducts. She checked my vision as I need bifocals. So I have been trying out her trials they are monthly lenses one to see far distance and one eye to see near like a menu and so far a week of the first trial I love love it! From wearing my old hard lenses for only a couple of hours I can tolerate until it gets dry and blurry to wearing these trial soft lenses for stigmatism that I can't tell I'm wearing them! I was wearing them all day even at the gym! I having stigmatism the lenses didn't even rotate around my eyes at all yay! Kid you not, I almost started tearing up of joy! I can see no more fogged up glasses while working out at the gym! She noticed clogged tear ducts and recommend me to purchase off of Amazon these heating eye mask called Burder. I'm currently using the heated mask to help loosen the clog tear ducts and for me to continue taking fish oil supplements this will help. It's been great so far that I do it 1-2 times a day for 10 minutes and it seems to be working-teary eyes. One thing too of a great customer experience, I'm also able to email Dr. Dienes if anything related to my vision. Emailing her, she respond back within 24 hours so cool! I'm even encouraging my hubby to see her now as she can give her opinion about lasik that he wanted to do. It's not for me.. Overall, I'm very happy with this place they take their time so if you are the type you want to get in and out the door quick then go down a couple of stores to the typical chain business....pick a number. If you want quality care that takes their time to get to know you then check this place out!

    LensCrafters

    LensCrafters

    (55 reviews)

    $$$

    Worst alleged customer experience ever. I have been calling the store several times a day for four…read moredays and all I get is a recording that says I will get a call back within 48 hours. That started 96 hours ago. Their corporate phone line and chat completely suck.

    After a bad situation at the Lenscrafters in Fox Valley Mall, I returned here to see what they…read morecould do, since Wheaton is my normal store. My eye frame arm had snapped in half during an adjustment by their store personnel, and the mgr at Fox Valley said I had to buy a new pair of glasses, but needed my eye exam done again, since it had been 2 years. She did not offer to replace the frame and all they did was place a plastic piece over the 2 piece arm, which wobbled on my head, and really made it difficult to wear the glasses. I had one backup pair but it was a previous prescription that is a little strong. I took some packing tape and wrapped the arm to make it stronger, but still difficult to wear. We were going out of the country in a week, so I was panicked. No need to worry! Wheaton got me in the next day for an exam with Dr. Losurdo (who is amazing), helped me choose new eyeglasses, and gave me a great discount, free warranty, plus filled my complicated progressive prescription within 4 days (had it rush filled by mgr). The store mgr at Wheaton said that they should have replaced the frame at Fox Valley, since they broke it, without any disclaimer that it was my problem, but whatever. I will never go back to Fox Valley. The vibe is totally different at the Wheaton location where they actually want to help you. I love the Wheaton location.

    Cepynsky Natalie, OD - optometrists - Updated May 2026

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