Great Doctor, nice choices for glasses of good quality.. i've been going here for quite some time…read moreand highly recommend them.

Went to Alvernon because in the past they were high-quality, cut their own lenses, and would do…read morecustomizing. They no longer cut their lenses and offer only low quality at high prices. Will not shop there again.

Christina took wonderful care of us and was very attentive throughout our visit\. She made us feel…read morewelcome and well taken care of at all times\. Thank you, Christina, for the excellent service\! This is in Tucson Mall

I only give credit when it is due. I added 1 star because I went to the store and spoke directly to…read morethe manager who gave me a complete return on the order. There was also a provided explanation of the issue that caused the chaos that insued. But I am still going to add, this could have been avoided with better communication. If someone would have been checking on the status of the order and provided me an alternative solution, instead of letting the customer get more and more agitated. It is amazing what a simple phone call can do. But I am going to assume they dont care enough to bother with 1 person. They will just make their money with another person and I am nothing but a nuisance. To bad customer service has gotten so bad, there are better places to spend your hard earned money

I had a wonderful experience at Fashion eyes from the moment I called to make my appointment to the…read moremoment I picked up my new glasses. I was able to get in for an appointment the same day I called and was greeted by friendly employees and a clean, welcoming environment the moment I walked in. Adam, the gentleman who did my pre-exam, was very nice and knowledgeable. He answered the numerous questions I asked him and was able to help calm some of the unnecessary nerves I was feeling (I hadn't been to the optometrist in over 10 years). The doctor who did my actual exam was super friendly as well! Once it was determined that I would be needing glasses for the first time, a woman named Thelma helped me pick out my frames. I asked to see multiple styles and she was super nice and accommodating the entire time. She had great taste and did a great job helping me find a pair that I felt really confident in. My glasses arrived just a week after my appointment. The entire process was really easy and even kind of fun! I would definitely recommend this place to friends and family!

I have been using them for years and I've had only a couple of issues and they fix them immediately…read moreI have nothing bad to say I recommend them they have a large selection of glasses as far as I'm concerned.

A bit pricey, but definitely worth it. Been here a few…read moretimes the past 2-3 years or so, Without insurance it's about $100 ,but man oh man are they good!! 5 location - easy to locate with ample parking 5 Cleanliness- place is nice and clean and well organized! Glasses are all easily accessible and available to look and try. 5 Staff- Super friendly staff including the back techs, everyone seems relatively relaxed and happy to work there. 5 Doctor - WAS AWESOME! Does a very well and detailed job, evaluating and double checking on your prescription. Friendly and personable. * We actually went to another place last year to save some $and to see if there would be a difference elsewhere and man!!! Never again! Definitely sticking here!! Highly recommend to family and friends- well worth it!

If you go there, be prepared for aggressive upselling, manipulation and general dishonesty. The…read moretry to talk you into a different procedure instead of regular dilation at a charge of $45. Then upon having the exam, the doctor does a "refraction" (which is not covered by Medicare) and then hands me a printed result. I thought is was part of the service since they aggresively push you to buy glasses but they wanted $48 for something I did not request. I told the doctor that I thought it was manipulative and petty. More pettiness came when he wanted the printed result back which I handed back. After I left, I got a message from someone in the front office saying that she found insurance that covers the refraction (Bull S***) and then she sent the results back to me again. Very aggravating!!! So, if you are looking for eye care that is honest and doesn't suck, go somewhere else. I know that they really don't care very much but I write this review in order to try to save other people from such a bad experience.

Dropped off some prescription sunglasses for repair. I hadn't been a patient here before…read more They were very courteous and repaired my Rx Aviator sunglasses quickly and at no charge. I will definitely visit here for my next eye exam and prescription lens purchases.

Left review for wrong office. Deleted…read moreAaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa

Visited for a Contact Lens exam and was through the initial stages (Air Puff Test and focus test)…read morevery quickly and was attended to by Dr. Tetrault, who was very attentive and answered all of my questions about contact lenses (I have never worn them before). During this time, I was told that the office would receive trial lenses and we would determine what would be the best fit and I would undergo a tutorial to learn how to best wear them. I was then sent to another member of their office staff. Despite my indicating that I had never worn contacts before, I was repeatedly asked how large of a supply that I wanted, which showed me that either instructions weren't being read or the person assisting me didn't care. I paid my copay and left, being told I'd be given a call to schedule the tutorial and pickup. Flash forward about a week later (August 28th), when I received a text message indicating that my contacts were ready for pickup. However I had not received a call to set up my tutorial, so I reached out to the office. An extremely nice person picked up the phone and happily took a message but advised me that only one person at the office could do the tutorial for contacts and that I would get a call back. As of today, I haven't received a call back from the office. Understandably, they may be busy but if I don't receive a call back by Friday, I'll probably just go the YouTube route and take my chances.

I have been a loyal patient for decades. I will never return. I went in for exam contacts and…read moreglasses this year and the contacts portion was fine but the glasses prescribed were unwearable due to incorrect prescription. I could not open my eyes with them on. They did not do a thorough exam to correct it and I was handed a slightly reduced prescription and they re-did the glasses. They still were too strong. I did my own research in my prescription history there to try and get something in between my prior glasses and the new prescription--a middle ground1- and was ultimately told they would not rewrite the prescription and that I should just keep wearing glasses that are too strong and my eyes would adjust. During all of this, I was told I had to meet with the branch manager with whom I'd set up appts and leave work to make and then she would be a no-show. Happened twice. As an aside, she should be working in Vegas as she is a master at shaking down patients offering a variety of unusable contact discounts and offers to make things seem like you are saving money. You are not...but well done, AO, you have the perfect employee to try and maximize revenue. Which is the whole game because it turns out they are now private equity firm. It is a sad situation there and you should avoid. Try to find a non-private equity owned practice--whether eyes, teeth, vets, whatever. It is really important!

I hate going to the optometrist because I always feel like I'm being pushed to buy things and its…read morealways more difficult than it needs to be (getting my prescription, finding an appt, etc). I was very happy to find none of this at Alvernon Optical, every staff member I met was pleasant and welcoming and I got in and out in a hurry. I highly recommend switching over if you are frustrated with your current optometrist.

I chose this location as it is closer and they are open on Saturdays. It's a small office, but they…read morehad some decent higher end selection of glasses. The eye doctor was nice and quickly did an exam, but I didn't appreciate the diabetes lecture. If I wanted that, I would've visited my mom. Unfortunately, nobody contacted me that my glasses were ready for pick up. It had been three weeks! I spent A LOT of money on my glasses and that is really disappointing and unacceptable service.

This review is for my eye exam with Dr Gill at LensCrafters…read more Convenient scheduling through the website. Dr. Gill always does a great job taking time to explain what he's doing and observing during the exam. I leave with not only my prescription but a picture of how my eye health is, how it compares with the past and generally more educated. Highly recommend getting your eye exam here.

If I can give 0 stars I would. I've been using LensCrafters for years, in different parts of the…read morecountry and this was THE worst. I knew my script was wrong and asked to be seen again to correct and the Dr gave a new script in hopes it would work; while the tech basically blamed it on me for not having selected their premium package... maximize my view. Mind you- had progressives for years. NEVER had to upgrade my package. Total f$&?! Sham. I just went to a diff doctor and received a completely different script. Didn't know this was a guessing game.