Great hospitality all around everyone is very nice and welcoming, Brianna helped me with my new perscription glasses and even help tighten up my old glasses for the meantime. read more

I only give credit when it is due. I added 1 star because I went to the store and spoke directly to the manager who gave me a complete return on the order. There was also a provided explanation of the issue that caused the chaos that insued. But I am still going to add, this could have been avoided with better communication. If someone would have been checking on the status of the order and provided me an alternative solution, instead of letting the customer get more and more agitated. It is amazing what a simple phone call can do. But I am going to assume they dont care enough to bother with 1 person. They will just make their money with another person and I am nothing but a nuisance. To bad customer service has gotten so bad, there are better places to spend your hard earned money read more

My mother got her eye exam here today and was told there were no public bathrooms while waiting for her husband to finish his eye exam. The front desk suggested that she walk to McDonald's. They will not be buying any glasses from LensCrafters, nor returning for any other annual exams. If you sell high-end or expensive products, like designer eyeglasses, you should be above and beyond basic customer service, which includes having restrooms available. read more

They promised to have my sunglasses in my hand and be able to wear within 14 days. At 13 days, I called and they weren't sure if my lenses came in and then, suddenly found that they had, but their "cutter" would not be in few a few days. I needed my sunglasses for a trip to CA. I asked if they could simply send the lenses across the street to get them cut, but they refused. Don't trust their word on anything. Go anywhere else to buy your glasses. read more

Again, Susie the manager at Park Mall LensCrafters and Karen the assistant manager at Park Mall LensCrafters are extremely professional, courteous, and probably most importantly intuitive as to the needs of their customer !! Karen, continues to be so awesome and so respectful too the needs of me as a customer, and is supported wholeheartedly by Susie the manager, as well as the manager of the lab as they have taken care of me beyond belief on the issues that I have had with my different pairs of glasses!!!!!!!! Again I want to say thank you to Susie and Karen for taking such good care of me and wishing you guys the best and most blessed Thanksgiving and a super super Merry Christmas, and may God bless you guys, again thank you so much for taking care of me !! read more

Amazing retail customer service, very knowledgeable and friendly staff. I recommend retail store great inventory of glasses for all budgets. read more

Thank very much Brianna very excellent, great work very good support. Lorna craft. I appreciate all.your hard work

They have better and bigger selection on frames than the other optical shop I went before. More designer brands to choose from. The person who helped us is a licensed optician, very informative and accommodating. This is our second time doing business with them. And we're very satisfied. read more

I am not posting this about Lens Crafters I am posting this about Tucson Family Eye Care. This is the optometrist in Lens Crafters. The place was absolutely filthy. there were old chairs in the waiting area. 2 ladies that didn't seem to care about the place. there was junk all over the carpet and someone spit chewing tobacco on the floor. I was really wanting to leave but didn't. The receptionist did the glaucoma and another test and also did part of the eye exam. I have never had that happen before. The optometrist came in and spent like 5 minutes at the most with me. I was not happy with the way the Phoropter was not adjusted properly and I was uncomfortable. I am hoping my prescription is right. I still wont go back even if it is. This is suppose to be like a doctors office clean. read more

We go to LensCrafters on 4545 N Oracle and Lloyd is our Associate there. He is knowledgeable friendly pays attention to detail and is a pleasure to work with assisting us in the selection and purchase of eyewear! Thank you Lloyd for making our experience purchasing eyewear such a fun experience! read more

Marcus is absolutely the best. Came in needed a new nose piece for my Prada glasses and he took them apart cleaned all parts did something to the lenses to really make them easier to clean and replaced both nose pieces with new no charge and done in under 15 minutes excellent customer service and care! Marcus you deserve a big bonus! Thanks Again! read more

They people working there were nice and they had a decent selection of frames, but their up charge for the different choices of progressive lens was outrageous. Of course the cheapest were the ones with the least range in them. The widest range was an upsell of $900. That's just crazy. I gave three stars because it would be a decent place to go if you only need single lenses and not progressives. read more

LensCrafters was a nightmare. Just wanted new sunglass lenses, simple. I'd been there before so they had all my old information but could not/would not deliver. After 2 months of aggravation and finally a full refund, I'm stuck with "new" lenses I cannot wear. Worst of all and without my consent, they threw my old ones away. I would not recommend them. Go elsewhere. read more

My first time ever to a lenscrafter, I found them adequate, taking into consideration that I'm in tucson. There's things I really liked about their format and things I didn't Overall, customer service was decent, and I accomplished what I set out to do there read more

Service was exceptional. They even swapped out nose pads to improve comfort of new glasses. We got clear information about costs and were more than satisfied with the way an exchange was handled. read more

My mother's glasses lost a screw and the right lens would come out. Marcus fixed it quickly at no charge. While waiting I had a few moments to review the excellent selection of sunglasses and eyeglasses. I will be back to search for my next pair here! read more

Christina Waymire was outstanding at the Tucson Mall location of Lens Crafters. Highly recommended for everyone. She was able to repair my reading glasses since the fragile left arm broke off. Skilfully got it together and I'm able to do the final edits on my book! Will go there for new reading and photosun glasses soon since Lens Crafters also accepts our insurance....Christina is a great role model for optometrists in particular and professional expertise in general....Keep it up, Christina, and Lens Crafters, that we heard, also helps marginalized communities with glasses.... Julian read more

We had a great experience here, the staff had excellent knowledge on all brands and unique styles to fit your face. Highly recommend.

I purchased two pairs of glasses. One worked. The other didn't. The clerks made me feel like I was the problem. Since then they continue to spam me. read more

I was really impressed with not only the large selection of eye wear at LensCrafters but the customer service is exemplary. They were very busy when I walked in but was quickly greeted and explained to about where different categories of glasses were and then was given an eye glass box to start on my selections. I found the perfect pair for me (my daughter was with me so she did the job of the rep with her "Yes; No; OMG No; I like those; Ugh take those OFF; Oh - those are THE ones!," assistance) and told one of the reps I was ready. Just a moment later I was sitting down with a tech who helped me order my glasses. I didn't have my insurance card with me but it didn't faze her at all. She quickly got on the phone to verify coverage and then we wrapped things up. I know people can get their glasses the same day at LensCrafters but my frames were not in stock so it took 5 days before I got the call that they were ready. But those 5 days included a Sunday and New Years Day. Picked my glasses up after work and only had to wait 5-7 minutes before my frames were in front of me being fitted to my face. LensCrafters is obviously very busy when people get off work but again, the customer service and wonderful treatment of their clients did not falter. read more

LensCrafters - Do I look smarter now? - Eyewear & Opticians Near Me - Tucson, Arizona

I was able to schedule an appointment within one week which worked out great for me. This location is easy to find and there is plenty of parking. My first impression upon walking in was that it's very clean and they have a wide selection of frames. Since this was my first time at this location, I arrived 10 minutes prior to my appt time. After 10 minutes of browsing lenses, an employee approaches me and asks how can they help. I said that I have an appointment at x o'clock. The employee responded with something along the lines of "someone will be right out to grab you." 20 minutes later, I realize there's a separate "eye exam" waiting area. The ladies behind the counter had me fill out paperwork. I was incredibly annoyed by this point because I just wasted half an hour waiting for, nothing basically. The eye exam itself was very quick and the doctor was very professional and efficient. They sanitize the devices before putting them up to your face and cleanliness was top notch which is why they redeemed themselves at this point. One important detail to note is the optometrist bills separate from lens crafters. The employee that helped me with my lenses was very helpful. They use tablets to locate your insurance benefit details and search for frames. They place your final order into their computer and this is where you render payment for the frames. I would definitely return to this location but upon scheduling your appointment, an employee should inform you that there is a designated eye exam area you need to report to. It's clearly labeled "eye exams" but I clearly cannot see that far, which is ultimately why I scheduled this appointment. read more

Good overall experience. Saw Dr. Ginman for an exam. He was thorough, smart, and friendly. Walked out with a week's worth of trial contacts as I was switching brands. No check of the eyes with the lenses in, though, which seemed weird. No hard push to buy the lenses through them, which is always appreciated, and no issues getting the script released after the trial was over. The LensCrafters side was pretty much what you'd expect. Reasonable selection. Lots and lots of name brand frames which isn't my thing personally because I just use glasses for watching TV at night but I know it's important to lots of full-time glasses wearers. I do wish the process of buying the glasses was more transparent. The employee did lots of tap tap tapping on their iPad and magically came up with an amount. I guess my age is showing but I like being given an itemized list and allowed to take my time reviewing each item. It felt rushed and pressured though I didn't feel I was getting ripped off or taken advantage of. I just prefer more transparency and a slower pace. It's several hundred dollars if you're getting new frames, transition bifocals, etc, so I prefer to be intentional. Overall a good experience and we will be back next year! read more

I scheduled my appointment on LensCrafters.com and was helped immediately when I walked in. They were so friendly and kind when doing my exam. Also helpful in understanding when I asked about my eyes compared to last year. They were able to successfully do the retinal scan, which the LensCrafters in Ohio told me my eyes were too small last year. But let me tell you about Josue. That guy is amazing. I wasn't really sure where to look for the style and kind of glasses. I just knew I wanted nose pads on my glasses because the current ones I didn't like after trying the no nose pads. Josue immediately helped me, he suggested a few and gave me a tray for me to look at myself. He wasn't pushy and he was great. He was really honest about how certain lenses looked and told me about things that could affect my lenses for me to properly see correctly. I had like 7-8 that I liked and process of elimination I was able to narrow down to the two. One eye glasses and sun glasses. He was so professional and helpful when I asked for his opinion. It made it so relatable because he had sunglasses and eye glasses with transitions. I was going to buy myself sunglasses for the first time so having his suggestions and opinions was so helpful. I couldn't help but really be thankful. This LensCrafters really hit it out of the park with the customer service and professionalism. Thank you josue! You were so amazing and patient with my indecisiveness. You have no idea how much you helped me significantly! I will definitely will be coming back. read more

Amazingly impressed! I truly appreciates the help I got from Matt, Maranda and Christina!!! So, one of my eye glasses had this bubbly build up around one of the lenses and the other was completely destroyed by someone who accidentally stepped on them. I thought that was it for both glasses. Did I mentioned that these glasses wasn't only expensive, but are fairly new. Theses guys all helped me at the same time, amazing!!! I honestly thought for over a year that was it until I finally took them in along with my daughter's glasses that needed adjustment. Both of my glasses got repaired. I am completely amazed with the service and the friendliness of these guys!!! Thanks so much, I truly appreciate your service!! read more

I'm very happy with my in store experience. I went in today to go fix my glasses that my aunt sat on and popped the lens out ! I was assisted by a woman Ezmeralda. She was soo kind and very helpful. She was able to fix my glasses in minutes !! Thank you again ! :) read more

Dr. Kuhns was very professional and efficient! It should not be remarkable when people do their jobs without inciting unecessary ire, but we live in a terrible world. NEVER GO TO THE EYEGLASS WORLD DOWN THE STREET read more

Great experience. We usually go to the mall locations but will likely come to this one from now on. Dr. Kuhn was very professional and took the time to educate me on my prescription. And when it came to picking frames, Chris was exceptional with assisting me and my wife. He professionally provided all of our options and understood/explained our benefits very well. He was very patient and courteous the whole way through. Thanks for the great customer service! read more

So very accommodating and knowledgeable in their recommendations for my new glasses! I love the fact that my appointment was kept on time and I was informed at all times as to the process throughout the exam and through the selection of new eye wear! read more

Service during the initial visit was good BUT that's all the positive we can say. It has been over two weeks since the order for the glasses was placed and we have gotten nothing but a run around on when they will be delivered to the store for fitting. Every time we call we are told that they might be in the afternoon or next days shipment. We have been told this five time so far. Communication has been very one sided with them never calling us to update the status of the order. Given the competition I would really consider anywhere else but this store for my prescription eye-ware. read more

Paid cash for expensive frames with the best lenses only to get months of headaches and find out they gave me the wrong prescription. Now my glasses are "out of warranty". Why aren't these double checked before they're given to customers?!?!?! read more

This location went out of their way to observe and enforce safe COVID protocols - temp, gloves, hand sanitizer, glasses cleaning between clients and overall customer considerations to make it safe and a pleasant experience. I was anxious going to look for glasses but my insurance window is closing so I went at about 2:30 on a Tuesday and only three other customers were there and I observed staff taking temps and educating customers on the protocols. I left feeling pleased with my shopping experience and am looking forward to my new glasses ( I have special lenses that require more time to fill) read more

I purchased Ray Ban frames at LensCrafters several years ago and the frames are still exceptional. I saw a private Ophthalmologist who updated my script. I took it to LensCrafters and was told it would cost $950.00 to fill my script in my old frames. Then told only $650 if I bought the exact same frames and new lenses as they offered a discount when you buy both. I can add and it is cheaper to do just lenses without frames and this adds up to LensCrafters equals illogical pricing. It concerned me enough that I then took my old frames to Walmart optical and they filled my script for $150.00 total bill. I see perfectly and my frames are still like new. I had never been a Walmart fan, but a friend of mine had been very pleased so I gave them a shot, and they nailed it. I will go back to Walmart optical again and again. read more

I needed some adjustment to my glasses and the personnel @ the LensCrafters in the Tucson Mall were extremely helpful. The service person took over 20 minutes to put on new nose pieces and adjust the fitting for 2 pairs of glasses, without charge. Much appreciated! read more

I Been waiting for 20 min in this room and no one has come in and check. I'm about to walk out! Poor service.

Sat on my glasses and broke off the bow. Cool that they were open on the 4th of July. Cool that glasses were fixed in 7 minutes. Cool that repair was free! Thank you! read more

Went in just to look at glasses was yelled at by an employee when I came in as I walked to look at glasses. Said I had to wait and there was only one other person in there. Not sure why I have to wait to look at glasses? Very rude employees, ended up leaving and going to eyemasters down the street. Walked in got some sunglasses and walked out. read more

I stopped in to look for new glasses. I'm giving one star because the staff was rude and Nit Picky. I almost turned into a Karen. Everything I did seemed to be wrong. I had a mask on but would take it off my face to look at myself with the different frames. They said I had to immediately put my mask up in between glasses. so take one pair off, pull mask up then immediately put a different pair on and pull mask down. Also all I wanted to do was look at frames and they wouldn't let me without them standing beside me letting me know what I was doing wrong. I will NEVER go back in there. I went to VisionWorks and was treated with respect. LensCrafters will never get my business. read more

I have been coming to Lenscrafter in the Big Lots Shopping Center on Oracle for years. I buy expensive high-end eyewear. This last visit, I spent over $1000 in frame alone. I also understand the importance of sanitizing due to COVID. It is extremely important!! Unfortunately the way I was just spoken to because needing to be cautious was Startling and Embarrassing! Not thinking, I grabbed a pair if Ray-Ban frames looked at them and layed them back down. Being I don'tknow the woman's name, I'll just give her a name! "Ms. White Lab Coat" harshly and across the room, popped off about now having to sanitize the frames! Being a professional myself,, and having taught professionalism classes, Ms. White Coat's tone, to include her body language, was extremely unprofessional.. Another woman shopping frames looked at me and raised her eyebrows,, as if to say, "Damn-better watch yourself!" I did not wait to get a credit I have coming, I will just call, and I will go to a different location going forward!! Ms. White Coat either needs to find a job that keeps her away from customers, or take her angry self, some much need professionalism classes! read more

Okay, the optometrist is great and that is separate company then Lenscrafters, but in the same bldg. Lenscrafters however are horrible and that manager seriously needs to learn customer service. Here's the scene. I need to take a whiz. I tell her that I plan to drop about 1,500 in the store (which I was with 3 pairs of glasses), but I needed to use the bathroom. She tells me no, it's not for the public. Well, I'm there for an eye exam and plan to buy eyewear that is going to be a great day for your retail business. Nope she says, she's the only person on the floor, mind you it's 9 am and there is no one there, and that there are two employees in the back. Anyway, she has to walk me to the restroom because it's also for wheelchairs. Well, I'm not in a wheelchair. Basically, she is saying we don't trust our customers and thus we have to watch you walk into the bathroom. Needlessly to say, I am NOT buying the glasses from there. It's odd really, since nationally their sales are horrible and we are in a pandemic. read more

My Grandmother had an eye doctor appointment at the LensCrafters location inside the Tucson Mall. They didn't have the specific types of lenses she needed there, so we went over to the location across the street. We were assisted by Tate, a very nice and professional young man. He took time out to explain everything to myself and my Grandmother and even gave her a high five for getting her accufit picture right on the first try. Glasses were ready on time and we ordered her sunglasses for pickup. He went so far to ask for my number so they could call me and let me know that her sunglasses were ready since I was her driver. He took time out to explain the discounts he was able to give us through AARP as well as her insurance. Tate is a true asset to the company! Thanks for the fabulous service you provided to my Grandmother. read more