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Tucson Eye Institute

5.0 (3 reviews)
Closed • Closed

Services - Tucson Eye Institute

Eye exams

Eye testing and diagnosis

Eyewear fitting

2 More Services

Laser vision correction

Retinal imaging

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Envision Eyecare Center

Envision Eyecare Center

4.2(63 reviews)
4.3 mi
•$$

Dr. McDonald is the best doctor I've ever been to. He patiently listened as I explained symptoms…read morethat I was experiencing and, even though he'd never heard of anything like it, he did some testing and helped me sort out what might be going on. He has excellent equipment that helped him diagnose my macular degeneration early. He is kind and empathetic and takes a lot of time with each patient. I never feel rushed and I always feel like I can ask any question. His staff is wonderful as well. I highly recommend Dr. McDonald.

Really liked Dr McDonald at first. They made my glasses wrong and instead of fixing it he kept…read moredebating me over and over. Turns out his office manager optician got the wrong pupillary distance and that threw everything off. I had to bring them an accurate PD from another eye doctor before they would remake them. Before that he made me come in for another eye exam and when it was slightly different he berated me for wasting his time. They wasted my time and I found out later that it's normal to have slight variations in vision exams based on the time of day, fatigue etc. The issue was not my eye exam; the issue was the pupillary distance. I think he didn't want to lose any money remaking the glasses so instead of just doing that he thought he would attack me until I gave up and stop telling them I couldn't see out of the glasses. This is the dark side of this office that you won't see until someone screws something up. I didn't know anything about pupillary distance or eye exam variation or anything because I never been to a place where I experienced something like this. If his office manager, who I see from some other reviews has been rude to other people as well, had not measured my PD wrong none of this would have ever happened and I would have just thought he was a great guy and it was a great office. But as the saying goes, customer service begins when something goes wrong. They messed up and they bullied me. It was a horrible experience.

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Tucson Eye Institute - optometrists - Updated May 2026

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