After the office manager Kiley became involved my issue was promptly resolved at no cost to me. Two new progessive sunglass lenses were fabricated by Ian at the Alvernon & 5th office. He installed them today at no charge to me. Great result due to Kiley and Ian. read more

Eye exams thorough, knowledgeable, and professional. Easy to communicate. These strengths carry thru with the Optitions on your eyewear.

They're a bit far from my house but everything went well and I will definitely use them again. Exam price was very reasonable and the staff was friendly and helpful. read more

I went through three different lenses and they still couldn't get the glasses to work correctly. The glasses would "warp" what I was looking at below me. I ended up getting a refund. I guess that was good. read more

Dr. Horst, concerned with how my eyesight was being changed due to medial issue, requested a six-month check, over a month ago. Inasmuch, this turned out to be a significant improvement from my old prescription as I am seeing clearer than I was just a few months ago! I am truly thankful for Dr. Jeffrey Horst, for his foresight in ensuring the integrity of my vision. Highly recommended! Thank you! read more

My husband was having issues with his left eye, so I made an appointment for him with Dr. Amy at Family Vision Center. She was able to diagnose him and prescribed some antibiotic drops. He told me that she was so nice and that he wished more doctors were like that! Thank you to Family Vision Center for getting the issue taken care of quickly and for treating him well. read more

I never have to wait. They have a very efficient system. The first time I went to them, the optometrist used a special machine to check my corneas, which had been a concern for every optometrist before, because I tested hi. It turned out that the machine he was using indicated that I had thicker than average corneas, causing the old tests to misdiagnosed as pressure which could be indicative of early glaucoma. I also appreciate that they are willing to go through insurance friendly glasses with that trying to upsell me. read more

I've had good experiences with Dr. Jones and with the glasses I've bought here. But good luck trying to get in touch with anyone in the office by phone or email. I wasn't given a copy of my glasses prescription at my last appointment, and I can't seem to contact anyone to obtain it. I was hoping not to have to make a special trip, but I guess I'll be showing up there in person to get this resolved. Quick edit: I went to the office to pick up my prescription. Got this done quickly, no problems. I was told their internet was down this morning, which is why they couldn't take phone calls. I also asked about email messaging via the "Contact Us" link on their website. I was told point blank that no one answers that. So, better to call (if possible) or show up in person. read more

I had a prescription change exam with Dr Amy... nice person, very satisfied... $48... I had never been in before and they did not insist on a full exam... I called for another prescription change exam... this time they gave me some nonsense about having to do a full exam... which I did not want or need... since I had not been in to THEM for a few years... I had several such exams at retina Associates, which is a great place, but they do not do prescriptions... so what changed, other than an increase in greed? BTW: their prices on eyeglasses are outrageous. read more

I have used Family Vision a couple of times. Their doctors are great and their staff is friendly.

Everyone is so friendly here they make u feel like family. Mrs Jones was really friendly. Very nice eye doctor. The best so far. Then I pick out fames i like at different options but I decide to keep the same ones. Nick was really nice helping us. read more

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On the plus side, the waiting area and office areas are modern and nice, and the exam process is thorough, with a helpful team in place. On the down side, I went for a full vision exam and asked to receive a copy of my prescription that day. A few weeks later, when I decided to shop for eyeglasses, I realized that my Rx didn't have the PD included. When I stopped by Family Vision to ask for that measurement, they didn't have it on record and said it would be a $10 charge to provide it because they needed to compensate the optician for the time needed to perform the task. I noted that I was a current customer who had just had an exam, but the assistant said that didn't matter. In many decades of visiting eye doctors in several states, I have never been asked to pay a fee for my PD measurement, and it's unclear why that isn't part of an exam and/or covered by insurance. Overall, I will still go there and appreciate the convenient location. read more

Dr Amy is very sweet and very professional. Unfortunately, the exceptionally rude and unprofessional treatment by a front desk person is enough to make me take my business elsewhere. In addition, this place charged me $337 for 90 days of contact lenses, but I got a 180 day supply of the exact same from 800-CONTACTS for $403. Frames, lenses and contacts are way overpriced here. read more

June 24 2023 I arrived in the lobby at family vision center on Tanque Verde. I had a pair of 2 year old bi focal glasses I had purchased there. I brought along the glasses as I expected to show them to the sales pErwin and buy new ones. My two year old glasses were ruined, I thought. Not so! Camyle came to the rescue. She was sure she could fix them. Her demeanor was friendly, competent and professional. About fifteen minutes later, my glasses were fixed. Thank you Camyle! she would not accept payment. what a fine person and employee! read more

I have been a patient here for years now and think they are the best in town! I enjoy all of the optometrists I've seen here and they have the best staff - the front desk has amazing customer service and is always able to help me with anything I need! I feel like all of my concerns are addressed during my appointment and am never rushed. I mainly wear contacts, but also enjoy my 2 pairs of glasses from here (the staff is also wonderful at helping you pick out frames that actually compliment your face and have great recommendations)! I highly recommend this office! read more

I absolutely love this place. The staff is friendly, and kind. Dr Anna is a true blessing. You don't find very many drs like her. She really cares for and is concerned with her patients well-being. I'm very grateful to have found Family Vision Eye Care. read more

Dr. Jones is the best! Professional and friendly. Vanessa was awesome too! She helped me pick out and order glasses. I highly recommend both and this eye glass center. read more

The front desk staff is extremely rude and inefficient. The lack of professionalism displayed by the front desk staff was appalling.

I adore the employees of Family Vision. They're extremely helpful and sweet. It's a very clean and nice place to get your eyes checked as well as getting new glasses. My go-to and most understanding doctor is Dr. Dechant. He has helped me with vision issues and listened to all of my concerns. If you have the ability to check out this business I would 100% recommend you do so. read more

Family Vision Center - Waiting Area - Eyewear & Opticians Near Me - Tucson, Arizona

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I called this establishment 5 x around 9am to 11am. No answer, really so frustrating. Why operate a business you can't handle business call from your customers. I will add more review after my appointment with my kids. read more

It seems that they do not have scheduling personnel who are well trained when I called 3 times all those calls were repetitive. I gave my information 3 times. Off to a bad start so I decided not go be a customer In this office. read more

A bit pricey, but definitely worth it. Been here a few times the past 2-3 years or so, Without insurance it's about $100 ,but man oh man are they good!! 5 location - easy to locate with ample parking 5 Cleanliness- place is nice and clean and well organized! Glasses are all easily accessible and available to look and try. 5 Staff- Super friendly staff including the back techs, everyone seems relatively relaxed and happy to work there. 5 Doctor - WAS AWESOME! Does a very well and detailed job, evaluating and double checking on your prescription. Friendly and personable. * We actually went to another place last year to save some $and to see if there would be a difference elsewhere and man!!! Never again! Definitely sticking here!! Highly recommend to family and friends- well worth it! read more

I finally got my glasses! Vince was great about making sure he apologized and allowed me to take them home free of charge. I am grateful and glad it all got figured out! read more

A very positive experience. So far we've only had the exam and have yet to receive actual spectacles, but the process so far has been very good. If only for the staff, Family Vision Source is highly recommended. We brought a family member here who was visiting from out-of-town and needed to see an eye-doctor. I have discovered that in Tucson, eye doctors are busy people. Even Costco had a two-week wait for new appointments. So I was especially grateful to have our family member slotted into a cancelled appointment the same day I called. Our overall experience is consistent with other Yelp! reviews: we had an overwhelmingly positive interaction with the staff. Staff make or break the reputation of a medical clinic. In the case of an optometrist, patients spend more time with staff then with the actual doctor as they go through the process of selecting frames, len options, and being fitted for the actual glasses. We found Nick helpful, patient, knowable and engaging. When it's my turn for an eye exam, I think I'll come back here. Points to ponder: decent, but not huge selection of frames for guys, but major brands represented; 50% off of second pair (we got 50% off the more expensive of two pairs of glasses ordered); they are happy to fit new lenses into old frames (with some provisions), as final fitment and grinding is done on site. Turn around time for new lenses seems about two weeks. As for actual exam, relevant detail is the use of "Optimap" instead of dilation of the eye. An actual picture is take, and can be used as a baseline against future exams (to see if there are changes in the eye that require further investigation). Recommended. read more

In this time of COVID, this office team met you at their door to read over basic info and so they could take your temperature. They also had plexi-glass barriers at front desk and where you can try eyewear, everything wiped down before you used it at your exam and gloves worn when needed. I appreciated them taking these precautions. Thanks! read more

Up to date technology combined with good business practices. Very clean, professional and kind. There's no pushy sales either. Just note there are some tests that are at an additional cost but critical for understanding your eye health. I was very pleased with my experience. Would recommend! read more

An ophthalmologist recommended this office and I have gone to Dr Dechant for two years. The office has the newest technology and they are very efficient. Dr Dechant is very thorough and shows me the pictures they take of my eyes so I understand what is going on. I haven't bought new glasses there yet but will when I need them. read more

I must say, the exam I had at Family Vision Source is probably the most thorough exam I've had in a long, long time - and I've had lots. Staff was friendly and the doctor communicated well. The only sticking point was the purchase of the glasses. Despite my having insurance and providing my own frames, my cost was almost $500 for one pair of glasses. Ouch!! I'll definitely return to see the doctor - the opticians, not so much ... think I'll spend some time shopping around next time. read more

Myself and my family visited for our annual eye check-ups and to order new glasses. The staff there was fantastic so please take the rest of this review with a grain of salt. I was one of the very first appointments in the morning. As soon as I entered the facility, I was given some documentation to fill out. Within maybe a minute of receiving this documentation, I was taken to the area to begin the eye check-up. I was also ensured that it was no problem that I had not completed the documentation and that I could finish it afterwards. After the initial work was done, I was led to the room where the optometrist would be seeing me and told to place my clipboard on a chair to be completed later. The staff member asked me some questions to complete for the optometrist that they would need since I not completed the paperwork such as do I have high blood pressure or diabetes (yes or no questions). The staff member entered these into the computer and stated that the doctor would be here in a moment. The doctor entered the room no more than 2 minutes later. Upon entering, introduced herself and asked if I had completed the paperwork. I said that I had not. I was then on the receiving end of a contentious verbal argument about why I had not completed the documentation including the statement "So you've just been sitting here this whole time?" I couldn't believe it. Being talked to as if I were a child whose mother had caught them doing something wrong. I am a late 30's disabled United States Marine veteran and a senior-level professional with a graduate-level education that was simply not given enough time to fill out some paperwork and assured it was fine. Not some immature degenerate that came into this business to cause havoc. Nobody should be talked to this way and I certainly wasn't going to let it happen. I was less than half of a second from just walking out of the office. However, I decided to just let it go and move on, unlike herself who apparently is an Army reserve officer herself who should absolutely know better. She then proceeded to talk to me like I was some sort of young child and continued to do the same to my wife who is a 17 year Army non-commissioned officer. We will certainly never be back to this establishment or recommend it to anyone. This is incredibly unfortunate given how wonderful literally everyone else in this establishment was. read more

It's an awesome office I've referred everybody I know here and the ones who actually took the referral agree that it's great they take the time to really make sure to get things right. read more

Great service from the first phone call with such a friendly and helpful person who got me a new patient appointment in only a couple of weeks! They take my insurance and offer an upgrade for the optomap photo imaging instead of dilating. Very welcoming and clean office. Everything was efficient and all the staff are professional. Huge selection of frames! Highly recommend. read more

We are traveling across the southwest and needed a minor repair. Nick kindly repaired my frame in a jif and on our way again! Thanks, Nick and Lisa too! read more

Family Vision Center - Nick! - Eyewear & Opticians Near Me - Tucson, Arizona

I have been a patient for at least a decade because the physicians and staff at FVS go over and above for their patients. They are hands down the best vision provider in Tucson! Whether it's deciding between contacts, glasses, or just which type of eye tests are needed, FVS listens to their patients and helps them find exactly what they want with the best value. read more

Yes they are ok. But you are on hold forever. They drop the ball on lots of things. Don't follow up. The very expensive glasses I bought here broke easily. read more

So, here from out of town and found myself with an optical emergency of sorts. This place, and Camille in particular, were so helpful with solving my problem, quickly and at no cost. And btw, the Store is also very nice, and well equipped. Highly recommend them. read more

This was my first time at Family Vision Source. The front desk staff was friendly and very helpful. Gina made me feel very comfortable and was very friendly. Dr. Amy Jones was AMAZING!! I have never met a physician as thorough as she was. Very patient and kind. She explained more to me in one visit than any Dr has in 25 years. I highly recommend this office!!! read more

Exam was fine. Doctor was thorough and professional. The negative is the cost of glasses. Everything is an add on even with insurance.

This place is awesome! Great doctors, staff and large selection of glasses. Not to mention, their prices are very reasonable.

Dr. Dechant and the team are really amazing. They make you feel like home, take time to answer your questions and minimize the time you need to spend in their office. I really like the option of OptoMap in lieu of dilating my eyes which usually ruins the rest of my day. I have ordered both contacts & glasses with good results and highly recommend Family Vision Source to all my friends. read more

This practice is professionalism personified. Everyone from the front desk staff, the assistants, the optical staff and the doctors have always been friendly and helpful. Our family's been coming here since they were at their old office on Kolb. At one point or the other we've been seen by Dr. Curtis, Dr. Amy or Dr. Horst. Each one is terrific and great with my kids. My son hates having anything near his eyes and the doctors and staff are kind and patient with him. Having experienced a wide spectrum of services medical offices provide I know how rare it is to have consistently good service over many years. Family Vision Source is exemplary. Highly recommend especially for families with children. read more