They wanted to upcharge me for everything as soon as they knew I had an HSA. 1 year contacts at ~1500$. told them I did not want multifocals or transitions. they insisted. Had to physically come into the office to get my prescription several times because of all the changes. The secretary hung up on me every time. When I came into the office to get my prescription the last time, the lights were off and her (boyfriend?) was there and the secretary told him not to speak to me. Aversive, unprofessional, incompetent. I blocked their phone number and am getting a new exam at target. They take medically-necessary corrections to prescriptions as a personal slight. They are not professionally equipped to run a business. if receiving an accurate prescription was not a literal federal human right, they likely would not have even given me that. read more

Great place to get your eyes checked. It's a small (non-franchise) shop that actually cares. I've been going there for years and am really happy with the care provided. Also they have a really fun Halloween party every October. read more

Civano Eyecare - Dumbledore - Optometrists Near Me - Tucson, Arizona

Please do not give this woman your business!!! My husband is new to contacts, had them for one yr. He recently went in to get his eye exam. His prescription changed, she gave him a cheaper contact to try on (which he wanted cheaper) after a whole 3 minutes of trying them, she said "how many months do you want to buy". He immediately found them to be uncomfortable, and also liked his old script better. When he contacted her 3 days later, she told him you are SOL and I told you they would not be as comfortable. GREAT customer service!! I reached out to them to see if there was any option for him. Tom was VERY nice on the phone, but they never got back to us. Called back 2 days later, I have NEVER experienced such a rude attitude, especially from a Dr. When I pointed out that she should have *AT A MINIMUM* as the experienced DOCTOR.... #1 Suggest he try this new script before he purchases 6 months worth. #2 Suggest he try the new style contact before he purchase 6 months worth. #3 Recommend he not open the new box until he is sure. #4 Tell him these are non refundable once you open the box. Here response was... "well he is an adult, he tried them on" (for 3 minutes) "and I said to him, how many months do you want to buy." She said she would reach out to a representative to see how they could help. Instead of being the adult, taking some sort of accountability for her lack of communication with a patient that is new to contacts, she sent a nasty letter, with untrue information on it, making it seem as though he had done something wrong. She can no longer be his eye provider. Dr Finnell - The dates you stated on this letter are absolutely false. You state "You wore the trials for 2 weeks before opening the boxes of lenses received" Did he? How would he know to do that?? The dates don't add up sweetheart. I picked up the contacts for him April 10th. He opened the box Friday April 11th. He called you the following Tuesday April 15th complaining. I called you April 18th. That day you knew he had opened the new box, after using the trials for 5 days, and they were still uncomfortable, he didn't like the new script. Where are the 2 weeks he took to wear the trials before he opened the box? You have the absolute worst attitude and customer service I have EVER experienced. Especially for a family owned business, what a shame. You should really retire. You are not giving patients the proper warnings and advice for getting a new prescription, and you have a terrible attitude. I will gladly share the letter you sent to anybody who wants to read it, which shows your rude, nasty, lying attitude. Also the receipt, which does not state no returns, no refunds, no exchanges. PLEASE read alllll of the horrible reviews before you go here, wish we would have. read more

cannot recommend more! All of the staff are extremely nice, understanding and very courteous. You don't find that often anymore!10/10

***Update: While I am not raising the 3 star review, the Dr does deserve to have it known she had her staff call me the first business day after I posted the first review. She offered to recheck my eyes and get me the correct prescription for my glasses at NO COST to me. While the return visit did not go very well customer service wise, she did live up to her obligation of fixing her mistake (which she finally admitted after we went back and forth a bit). She even used the old school lense holders to get the lenses working better. I also scored some more of the awesome eye lid scrub from her, because it is working well on my dry eye issue. The Dr also gave me the business card of her fill in Dr who took care of me so well last year. Like I said before, this office has the staff and potential to be a 5 star eye care center, but I'm going to have to take my business elsewhere in the future. I wish you nothing but good luck and prosperity with your future endeavors, thank you for fixing my lenses. read more

Civano Eyecare - Optometrists Near Me - Tucson, Arizona

Went here for years but now customer service has dropped noticeably. Also prices even with insurance seem high. Don't recommend going here anymore. read more

Took my 6 year old here to confirm problems with color vision. Dr Finnell was great. She explained the procedure to my son to reassure him. He ended up needing glasses in addition to being color impaired. The staff was very friendly and helped explain the options for child's glasses. I don't have glasses so I knew nothing before this visit. Dr Finnell also encourages including foods in the diet which promote healthy eyesight. I found this to be helpful as well, even though most of the thing were already in our diet. Glasses came in just a few days after our Saturday appointment. *we also picked up some eclipse viewing glasses :) I have already recommended this office to a friend and will continue to recommend to others. read more

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I just had the BEST experience I've ever had at an Optometrist's office! These folks are professional, knowledgeable, wonderful, friendly and super nice. I learned much more today than for the past years at other places. They take all the time you need and mind you, you're the only patient in the office at the time of your appointment. They take Covid seriously and I'm very grateful for that! I'm terrible at picking frames and they made sure I got the right look. When I put on the pair that was selected for me, I knew this was the pair I needed. The whole staff will let you know what looks best on you; no more guessing! Looking forward to my next appointment. read more

DR. Finnell and her staff are amazing. I will NEVER go any place else for my eye care. They are friendly, compassionate, and knowledgeable. You will experience the best and most through eye exam that you ever had. I love that she has some of the latest new equipment. No more of the nasty "PUFF" in your eyeball to do the glaucoma test. Dr. Finnell also caught a problem in one of my eyes and sent me to a specialist who thinks very highly of Dr. Finnell and her staff. Because she caught the problem in my eye so soon, the doctor was able to take care of me and I still have my vision. Thank you so much to dr. Finnell and her staff. Call and make your appointment soon. You will not be disappointed. read more

1st time at this place and i highly recommend it. The staff are very professional and friendly. They use the latest tech to examine the eyes, and are generally caring for the eye's health read more

These guys were awesome, friendly, and very professional. I was in and out which was great. They were also very flexible. I called on a Tuesday and they fit me in on Thursday. I look forward to continuing to go to them! read more

Civano Eyecare is amazing. The staff is very nice and caring. They are taking extraordinary Covid precautions, which I appreciate. i wish more doctor's offices were as proactive. They are extremely thorough and make sure your eyes are getting the best care. I highly recommend them to anyone who wants the best care for their eyes. read more

Love the feel of the office, staff is friendly. The only problem is that the hours are really hard to work around. Finally received my glasses after waiting 3 weeks. Wore them for 1 day and had such a horrible headache due to them being too tight against my head. Now they can't correct them for another several days so I will be 4 weeks out in addition to the $350 I paid and still am wearing my old glasses. If your retired it should work well for you but I am not. Will have to find a new place to go next time. Disappointing for sure. read more

This was my third visit to Civano Eye care and the whole experience was fantastic. From the moment you walk in, you feel like family. The staff is helpful, the decor is so charming and the care taken with your initial testing puts you immediately at ease. The doctor is amazing. She is so thorough and discusses things I didn't even realize affect eyesight which was so helpful. She takes the time to ensure your prescription is correct and that you are going to be comfortable when you walk out the door. This place is a true gem, you won't be sorry if you make an appointment! read more

I came in to discuss dry eyes with Dr. Finnell. Not only is she an expert on the topic, but I was blown away by all the extraordinary precautions she has taken to prevent the spread of Covid. I work in hospitals, and thought I had seen it all for entry protocols. She has gone above and beyond. I felt secure coming here to see Dr. Finnell especially during this time. Very impressed on the attention to detail from start to finish. Thank you Dr. Finnell! read more

Parents: If you are looking for a great place to take your kids, Civano Eyecare is it! I took my very busy 5 and 8 year old daughters in for their first eye exam and the staff at Civano Eyecare were extremely patient and kind. The pre-exam work such as photos and color testing were completed with both of my children in the room together and you can tell these ladies have children of their own! They knew exactly how to keep my kids happy; very patient and allowed my girls to take turns and learn about their pictures, etc. Dr. Finnell was also very thorough and took her time with each child. I really appreciated her patience and no-rush approach. Her office has smaller glasses to accommodate young kids and testing shapes instead of letters if your child is too young to read just yet. We had a wonderful experience here and will definitely be returning next year for our annual checks. COVID precautions were also in place and this was an extremely clean environment. Support local businesses, Tucson! read more

I had a wonderful experience at this office. Dr. Finnell was thorough and professional providing one of the most complete eye exams I have ever had. She is knowledgeable about all aspects of eye health and provided me with a wealth of info about how nutrition and lifestyle impacts my eyes. Her staff was efficient and personable .... Just a great experience! read more

Yesterday marked my third year using Civano Eyecare and Dr. Finnell for my vision needs and I'll never go elsewhere. If you're due for an exam but worried about Covid visit Civano. They have gone to great lengths to keep their customers safe including intake from your car, a semi isolated waiting area, immediate hand washing and mask distribution and they clean and sterilize all equipment with virucide solution before you put your face anywhere near it. Best of all, the staff is super clear in explaining what to do and where to go so you're never confused, which has been my experience at other medical offices since the pandemic started. She's gone a step further and invested in equipment that looks at the heath of your eye without the need for dilation or being too close to you for a prolonged period of time. The staff is all super friendly and competent and when I got fitted for contact lenses for the first time they were extra patient and helpful. It's also a beautiful office with antique touches so that's a plus too! read more

I loved the feel of this office from the minute that I walked in. I have only been here a couple of times, but had a great experience and appreciated the time and attention the staff and doctor gave me when I had questions. The doctor gave us great advice on eye care, along with some additional information about personal self-care regarding makeup use and nutrition. All of these things contribute to your eye health, therefore I appreciated all of the additional insight. read more

I have been having problems with my eyes so I called Civano Eyecare, told them the issue and they scheduled me an appointment. When I got to my appointment, the doctor, tech and receptionist were all acting very secretive and frantic and the doctor refused to even look at me. Instead, she was acting like I'm dealing with an emergency situation and I need to go see another doctor right away. She did not give me any insight as to what the issue could but instead she said "it could be nothing, it could be serious". They all made me feel like I was out of place. I'm not the professional, they are and they should have told me on the phone when I called to make my appointment that they wouldn't be able to help me. Instead, they wasted my time and I left work early for nothing. Also, this place is hard to find and the receptionist acted like I was retarded when I called to have them help me locate their office. Very bad experience here. I'm sure they're great if you only need glasses or contacts, nothing beyond that. **i specifically asked the doctor if she could look at my eyes to which she is the one who in fact refused to complete the exam. Also, if you're able to read my review, doctor, I did explain what I was making my appointment for to your receptionist. She replied "okay, I'll just put you're having trouble with your right eye". This doctor is obviously combative, argumentative and defensive, even more of a reason to avoid this place. I would have rather paid $50 for you to have a conversation with me and act like a human being than conduct yourself the way you did. Your behavior then and now is despicable. Have a great day! read more

Dr. Finnell and her staff continue to take very good care of my family and are especially careful with Covid concerns. They're working hard to maintain a low-risk environment, using air purifiers, masks, and several sterilization procedures. They are taking their time to make sure we are safe while also getting the care we need for our eyes. read more

The service was great. The office personnel was courteous and professional and very friendly and welcoming. The eye doctor was very professional and thorough. The costs were about as expected. The price for the glasses was high but for the service and within walking distance from my house worth it. Would highly recommend them. read more

Wow! I had my first appointment at this office and just fell in love. I was a 29 year old girl in denial of having bad vision. I blamed being tired and allergies. Well, when she showed me what my life could be like... without the blur. It broke me down and brought tears to my eyes.... I've been living this blurry life because it's what I knew.... she was kind and funny and made me feel so much better about the situation. The girls in this office were just so cool and kind. I highly highly recommend. If you like dr offices that make you feel comfortable. Make you feel like they really do care and are not just there for a occupation... then this is your place too. read more

Looking for a new eye doctor because frankly it had been a while since I had my eyes checked. Wanted to stay local so I googled the closest optometrist. I was able to make an appointment ONLINE! Super convenient. I was in and out within 40 minutes. Very friendly staff, Dr. Finnell was thorough. Didn't try to sell me something I didn't need. Equipment was state of the art and there is a quaint little coffee shop right next door. I have no vision insurance and the exam was extremely reasonably priced. The best reference I can give is that I booked my husband for an appointment too. read more

I wear glasses so I get my eyes checked every year, and this is the first time I have found an eye doctor that I really like and plan to stay with. There was no rush to get me in and out. The doctor was very nice and genuinely interested in my concerns. My new glasses and contacts are great, and I feel very satisfied with my visit. I highly recommend this business. read more

We had an excellent experience. The doctor is very knowledgeable and helpful. The entire staff was friendly.

Dr. Finnel is very patient, thorough and professional. She explained everything to my children patiently. She is very knowledgeable. Her staff is accommodating and pleasant. We have found our new, long term eye doctor. read more

The staff was professional and courteous. The same could not be said for the doctor. During the exam, she questioned my daughter about her non eye related health issues. Seeing that this line of questioning was upsetting her, Dr. Finnel did not back off. She gave my daughter a brochure on micronutrient analysis, a reference to the paleo diet and suggested she get another physician. If I want dietary information, I will consult a registered dietician. If I want medical advice, I will consult a physician. Dr. Finnel needs to stick to optometry. read more

Dr. Finnell has been extremely thorough with my eye health and care. The drive for me is well worth the friendly and knowledgeable care I receive there. The Dr. has gone beyond what I've found to be typical and is working with my blood work and nutrition as it relates to my eye health. I highly recommend Civano Eyecare. read more

Dr. Finnell is highly professional and personable. She explained exactly what she was doing , and I received immediate results. Her office staff is very friendly and helpful. When it came time to select my eye-wear they helped me choose the best options to fit my needs. I plan to see her exclusively for my visual needs. I would highly recommend her to anyone! read more

I recently had my appt. with Dr. Finnell. This was by far the best eye exam I've had in years. I actually can't remember when it was that I was last seen by an eye Dr. that was this careful, courteous, and took the time to get my eye glass prescription to the best it's been since I was a teenager, I'm 51 years old and my vision is very poor. I was so moved that I almost cried. I won't be going anywhere else. I love the charm of her office and her staff. read more

As an 80 year old retired Plastic/Reconstructive surgeon I was very impressed with the extremely thorough eye examination that I received from Dr. Finnell. In fact, her examination was more thorough than many exams by ophthalmologist colleagues that I've experienced in the past. The office setting is very pleasant and her staff is top notch. It's also a huge plus to have her office just across the street from our house, within easy walking distance. If you don't live near by, there is ample parking behind her office. read more

It was great to take my 9 year old son to an eye doctor who knew what she was doing, gave me accurate information, and was extremely helpful, patient and pleasant with my child. I would recommend Dr Finnell to anyone who needed to get their vision checked! read more