I've been going here for about a year and they are great!! They are very attentive and they explain everything thoroughly. Atmosphere is great, and they are very welcoming. read more

I switched to Sunburst optical in Rita Ranch Tucson east from the previous local optometrist firm i was using. (Switched insurance companies and the previous place didn't take my new insurance, just the big insurance I was currently on). It's too bad because I liked them and the doctor a lot, even though they were 15 miles from home in the center of Tucson. I chose Sunburst for ONE REASON ONLY. They were very close to where I reside. Factor in gas prices these days, yea I'm retired and frugal. So, I go there for my initial eye checkup appt. (Nice right? A close and short commute) and I am quickly re-scheduled for an additional eye appt IN "GREEN VALLEY"?!?! over 30 miles away (one way). "Vista Eye Care". What's odd is every appt. rescheduled now from here on out is at "Green Valley" (60 miles round trip with gas at $4.50 a gal.) Opposed to "SUNBURST OPTICAL" 7 miles away. Is this conjob to lasso customers away from Tucson and make them drive way down there? Appears so. So every appt here on out they expect me to drive 60 miles rather rather than 14 miles to Sunburst? Right down the road? Hmmm. Apparantly my time and gas costs are no concern to Sunburst/Vista eyecare. Why the different names? Something isn't right here. And as well, a month after my "last" appt in Green Valley, after paying them my $35 copay at "Vista Eye Care", I received an additional bill for something that isn't clear about what the charge is pertaining to, just some abbreviated garble. And trust me, it WAS my last appt. with Sunburst/Vista or whatever they want to call themselves. I'm not driving 60 miles to get my eyes checked when there are hundreds of eye specialists just around the corner from Sunburst optical. Why don't they consider distance and the fact I reached out to Sunburst at Rita Ranch initially NOT Vista in "Green Valley". Are they even concerned one bit about how they are detouring customers down to Green Valley. Tax loophole or whatever they are really trying to do, I'm out! Apparantly it doesn't matter to them, but it matters to me. And they seem more concerned about some vote to be the best optical firm in Tucson when they are really in Green Valley? Man! There is nothing above and beyond what any other optical place/optometrist does for you except running your gas tank empty. Crazy and as backwards as the world today. read more

Not sure why such a low score. Great service and friendly staff. Doctor is very knowledgeable and up front. The optical team worked with me and made sure, I got the best deal with my insurance. Steve needs a raise.. Keep the jokes coming. Great service! I will keep using them even if my insurance doesn't cover them. read more

Good appointment system. When I arrived, they took the time to explain things, especially the pricing of different options (dilation vs a machine). Didn't waste my time nor my family's as we all had appointments. Highly recommend them! read more

Great experience here! Everyone was friendly, attentive and explained everything to me in a way that I understood. Location was clean, good vibe inside and smiling employees. read more

Sunburst Optical by Vista Eye Care is awesome! They have up to date equipment, and wonderful helpful staff. They take the necessary time to do what is needed and explain everything they are doing as they go along. They take the time to answer questions and not leave patients feeling rushed. I am really glad my husband found them. We both highly recommend them. read more

Doctors are attentive, good with adults and children. Opticians are great, too- very helpful at maximizing benefits AND picking frames! Valerie specifically was so helpful. read more

My glasses broke and had super glue on them when I went it. I needed help to get a renewed script since my last eye exam was in 2023. I've had glasses since I was 13, I'm now 32, this place is so bad they completely rushed through my exam, the doctor disregarded me saying my right eye was completely fuzzy and not clear throughout my whole insurance paid exam. Printed my prescription and rushed me out to the lobby. Only to immediately run out to lunch with her purse. The prescription they gave me was absolutely useless because it didn't. Even. Have my RIGHT EYE prescribed anything. Absolutely trash. I wish I was exaggerating. They never responded to me until I posted a Google review. And they expect me to just jump back into a chair with a dr i do not trust? Trust broken. DO NOT GO HERE. they overcharge on their frames. WAYYY overcharge on lenses. At any other glasses store having full vision insurance coverage means you should be able to find frames&lenses without any out of pocket. There are places in town that can do a proper eye exam and get you your glasses within 2 hours not 2 weeks. Which verified how wrong my RX was and couldn't believe they messed mine up so bad. DO NOT GO HERE read more

My son and I had eye appointments as we've both been experiencing difficulty lately. Scheduling over the phone was super easy and the lady was helpful with finding my eye insurance in their system. They were able to get us in within two weeks. The exam was pretty simple, technology has come along way to make things fast. The Dr was very friendly and confirmed our concerns. Mr. Lopez helped us pick out glasses that didn't break the bank as this was our very first time needing glasses. Mr. Lopez also explained prices and policies to help up us make the right decision. My husband made an appointment there as well after hearing our experience went. read more

I too went to Sunburst Optical and my glasses broke within 24 hours they had a crack down the lenses. Funny? Not at $750.00. I have had glasses for over 50 years and NEVER experienced this. If it is funny... you can go and see if you enjoy the experience Marlin G. read more

Bring the POPCORN I went to Sunburst Optical 6 weeks ago to purchase my prescription lenses and it was a disaster. As a disable military veteran we are limited when it comes to vision and health insurance we can afford and select. 6 weeks ago I was at their office looking for some glasses that will fit me and my budget. I was able to find what I was looking and we ordered the glasses. All the way until today when we are trying to paid for the order I was informed by the sales person they do not accept my insurance. #BlueCross #BlueShield #FepBlueVision #OptionHigh I asked why they don't accept this insurance and was told by their representative it was the OWNERS CALL NOT TO ACCEPT THE INSURANCE. So I called @bluecross 1-800-773-2847 and they told me the reason most likely was that they are selling over priced lenses and Blue Cross will not paid their premium prices. This business actions are not in traditions to any service member, integrity. Look somewhere else. Falcon 6 Over. read more

See all

Val L. adjusted my daughter's eyeglass frames so that they fit perfectly. Now, she is delighted! We had purchased her eyeglasses elsewhere and made multiple trips back to have them adjusted to no avail. Val L. had both frames adjusted perfectly within 10 minutes. Sincerely, Steve L. read more

We have been going here for several years. Service is top notch and very professional. The eye exams are quite extensive and prices are fair. They have a large selection of frames and some contact lenses on hand. Very happy with their service. read more

Worst experience ever! I ordered lenses for frames I had purchased from them previously. When I picked them up I could not see at all! I told them something was wrong. They told me I just had to get used to them. I get that if it was new frames or a significantly new prescription but that was not the case. They assured me the prescription was exactly as the provider order and I should just give it a try. I left feeling unheard AND couldn't see. I returned again after having to switch back to an old pair and a previous (very old) prescription because I could not see. This time someone else was helping me (I later learned she was the office manager). She told me new glasses are like a new pair of shoes they take time to adjust. Again I insisted I could not see there must be something wrong with the lenses and asked her to put my old lenses back in so I could at least be using a more updated prescription (even though it was the not the one I needed) until they could get me in to see the provider again because she insisted the lenses were made with the prescription he ordered. When she put my old lenses back in I said "something isn't right" I cant see with these, are you sure you put in my old lenses? She actually laughed at me loud enough the whole store heard her. I left, embarrassed, defeated, angry, and STILL could not see. I went home and my husband looked at the glasses and found she had mounted the lenses backward. As soon as he fixed them I could see. I went back to the store, told the only person that treated me with respect what had happened, and she mounted the new lenses (the correct direction) and wow I could see perfectly! Two associates in the store mounted my lenses backward and told me it was just something I had to get use to. It was basically my problem not the fact they mounted the lenses wrong. Never going back and don't recommend their Customer Service at all! read more

Love this doctor!! Close to home, informative and not pushy sales people. They take care of my whole family. Thanks for the help!

What a great Doctor. Very professional and kind. I am so glad they are near me too. I needed help with my contacts and I got right in.

I highly do not recommend Sunburst Optical! They do NOT tell you about a 20% restocking fee even if your glasses are incorrectly made. To no fault of my own they will not make good on their work by replacing the lenses with correct ones, or refunding my full purchase. I was told I was in the wrong, and when I got upset I was very rudely treated and asked to leave. I spent over $1000 on glasses and now I'm shit out of luck! read more

Today I had an awesome visit with Dr. Liston and his team. I opted for the additional eye health photos because of a family history of macular degen, and it was so cool! I really loved the technology. The technician was friendly and helped me through all the test. Dr. Listons exam was thorough and he found a great prescription for me. He was very friendly and informative They take hsa cards too! Go check them out! They are awesome read more

I was able to make an appointment as a new patient very easily and within the next calendar week. I was told I should arrive early to fill out some paperwork so I arrived 30 mins early, but ended up sitting in the waiting room for 50 minutes (20 mins) past my appt time anyways which was kind of frustrating. All in all the staff was super helpful and friendly; the only downside is that things seem to move at a little slower pace and I spent 2 hours there just to get new contact prescriptions. But if you're willing to wait and have the time I would definitely recommend. read more

Sat for 25 minutes and they take a person that's appointment is scheduled 15 minutes after ours before us. With COVID going on, you would think they wouldn't want people in their office for long periods of time. read more

It's been almost 4 months and I still haven't gotten my contacts yet. Every time I call them they say they are going to call me back with an update and never call me back. read more

Unreliable and Unresponsive. Don't waist your time or money going to this office for glasses. If you have any issues... good luck! The office manager rules the roost, not the optometrist nor the opticians. Office manager was rash, rude, and doesn't have a clue how to deal with people, problem solve or even communicate in a civil manner. My advice, don't subject yourself to this treatment and stay as far away as possible - find any other optometrists office! read more

I made an appointment. It was cancelled by the office without telling me that I would need to verify the appointment between the time it was made and the date of the appointment. Zero customer service. They also put an authorization hold on my insurance. I rectified this with my insurance company within an hour. They seek to put their business risk on their patients. Don't waste your time here. This is an example of the service and care you will get through the entire process from Sunburst: Below Par. read more

I was examined because I was having trouble seen...it was not until the end of the exam that I was told I had cataracts. Instead of referring me to the appropriate cataract specialist, they sold me glasses. Which I know now I did not need and did not help me. Their staff was extremely rude and I was even questioned as if I were a criminal as to why I didn't tell the receptionist that I had insurance. That was very odd & my response was I was not asked by your receptionist anything about insurance. Apparently these people are unprofessional and don't really care about my eye health. read more

I had a really great experience at this place. I was able to get an appointment a few days after I called and my glasses arrived in about a week or so. Dr. Liston was very helpful and professional. The rest of the staff was attentive, helpful, and sweet. I have no complaints about my visit, check up, or glasses. I am glad I decided visit Sunburst Optical. If you are looking for friendly, fast, and great service I highly recommend Sunburst Optical. read more

The optometrist refused to write the pupillary distance on the prescription, which is a must have to purchase glasses. They do this specifically so you cannot purchase glasses online. Google it and you will see. Some optimistic will provide this, but not this one, just burned up my insurance paid once every 2 year eye exam here read more

I've used Sunburst Optical for my last 2 vision exams and glasses prescriptions. I have no complaints. I find all the staff friendly, informative and helpful. The Dr Brooks listens and is very easy to talk to. When I first used Sunburst I had received glasses from a national chain that we're slightly off. The staff at the chain kept telling me the glasses were fine when I knew they weren't. I went to Sunburst and Dr Brooks found that the lenses weren't quite right and I finally got the right prescription. Both my prescriptions/lenses have been right on but if they had not been, I'm sure they would have worked to make it right. The office space is small but it's neat and clean. I'm always acknowledged by staff at the desk in a friendly manner and they actually make eye contact! I will continue to use Sunburst for my vision care. read more

New location for this eye doctor. Just moved out to this area and was referred by my insurance website. Had such a great experience! Usually I dread these things but I felt right at home. It has the feel of a small town office where everyone talks to you like a friend. All staff was extremely helpful and even looked into getting me the best deal possible from all insurance resources. Dr. Liston has Midwestern manners and really likes to get to know you as a person and get you the best product for your needs. He even spoke to me about the science behind my choices. Joan helped me get the best glasses frames for me! Was great to have a second opinion on the new funky look I wanted :) Will definitely refer others and be back for all my needs! read more

My husband took a tree to the eye!!! We were able to get an appointment right away, Dr. Brooks was awesome, he took very good care of us. We were back two weeks later both got compete eye exams in under an hour and a half. read more

Dr Brooks was extremely nice and initially I thought the staff was pretty friendly. I sat with Kyle to order my lenses with my existing frames he was extremely helpful felt everything was going to work out great. But after a few days I received a call stating that the lab had broke my glasses and so they would have to order me new ones which they have assured me it would be the same frames I had before. Now waiting two weeks I called to check status and Cris (Female) was extremely rude, undermining me without just waiting and listening to what the issue was talked over me like I was some child provided poor customer service! I will never go back to this place!! It's too bad places like this keep employees with poor customer service I don't care how sweet you sound.!! Original visit was in June 2019...!!! I got my glasses for free because they thought I wouldn't notice that they gave me a smaller frame then the original ones they broke! I had to go in and pick out an entire new pair. Update almost 4 months of wearing these glasses I've experienced more headaches and dizzy spells. I finally was able to see my regular eye doctor and he said the prescription that I was given was awful.. never again would I go to Sunburst or recommend it!!! read more

I was sold frames and new digital lenses, which were recommended by the optician. After having problems, I went back to the doctor and he expressed concern over the glasses. When I went back to Sunburst they offered to replace everything with a substantially cheaper product but they only offered to refund 1/3 of the difference in cost. The manager was extremely rude. Lucky for me my insurance company refunded the difference. I will never go back. read more

Sunburst Optical in Rita Ranch is AWESOME! I called and got a same day appointment and the staff are kind, professional and helpful. Dr. Liston was very patient in helping make sure that I got the right contacts for my needs, Chris at the front desk was happy and inviting every time I called or came in, Lisa the Optician was helpful providing option for my insurance coverage and Rey the Practice Manager was extremely knowledgeable and helpful when I finally placed my order. I will recommend Sunburst to everyone! What a great office, with a great staff! Thank you. read more