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    Visionworks

    2.9 (66 reviews)
    Closed 9:00 am - 7:00 pm
    Updated a few days ago

    Services - Visionworks

    Eye exams

    Eye testing and diagnosis

    Eyewear fitting

    1 More Service

    Retinal imaging

    Visionworks Photos

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    Recommended Reviews - Visionworks

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
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    1 year ago

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    1 month ago

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    6 months ago

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    2 years ago

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    1 year ago

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    2 years ago

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    Helpful 1
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    4 years ago

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    We're so happy to hear this, Rena! Thanks for sharing your experience.

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    1 year ago

    Latesha has very good customer service and the staff was the same. I recommend this store to all customers.

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    4 years ago

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    We're so happy to hear this, Gary! Thanks for sharing your experience.

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    2 years ago

    Got in pretty quick. Dr. was pretty nice. Simone needs to check on the assistant though. Uncomfortable to be around.

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    3 years ago

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    5 years ago

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    6 years ago

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    Helpful 1
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    7 years ago

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    Helpful 3
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    3 years ago

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    4 years ago

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    5 years ago

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    8 years ago

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    5 years ago

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    Helpful 1
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    11 years ago

    Helpful 1
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    4 years ago

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    So awesome to hear! We truly appreciate your kind words and review!

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    5 years ago

    Waited 45 minutes after my exam just to check out and pay. Understaffed and no urgency. Customer service was totally unacceptable

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    We apologize for the issues in service Dane! We appreciate the review.

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    7 years ago

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    7 years ago

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    11 years ago

    Helpful 5
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    15 years ago

    Helpful 2
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    13 years ago

    Helpful 1
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    11 years ago

    Helpful 1
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    8 years ago

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    7 years ago

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    5 years ago

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    11 years ago

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    14 years ago

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    7 years ago

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    Michael, thank you so much for your review!

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    5 years ago

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    6 years ago

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    8 years ago

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    14 years ago

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    7 years ago

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    9 years ago

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    Page 1 of 2

    Ask the Community - Visionworks

    Review Highlights - Visionworks

    The people are very friendly and professional, we always ask for "Karen" as she is always so helpful, knowledgeable and so nice, she will always give you recommendations that suit you the best.

    Mentioned in 4 reviews

    Read more highlights

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    revolutionEYES

    revolutionEYES

    4.4(47 reviews)
    5.7 mi
    $$

    I made an appointment and filled out the paper for my insurance before arriving including uploading…read moremy insurance card. Two front desk employees acknowledged that they received my vision insurance card. Rather than tell me before I arrived or even after I arrived, I was told after waiting to be seen by the Dr that they didn't take my insurance. I could have been notified before I took an hour off work and driving time that my insurance wasn't accepted. I asked why my paperwork wasn't reviewed when received and was told that they do review it. I don't have any time off to waste like this and finally got upset enough to write this review. They should have reviewed my paperwork before I arrived so I could cancel the appointment. It did seem, based on statements made, that I could pay 100% out of pocket. Why in the world would I do this if I have good vision insurance? Just be honest and let me know as soon as possible that they don't take my insurance.

    Loved working with Dr Dorsam and her staff. I had been searching for a replacement for my old eye…read moredoctor unsuccessfully for over a decade -- until I met Dr Dorsam. She is great with explaining things (if you are the kind of patient who wants to know the details !). And she took the time to understand the needs of my "middle-aged" eyes with a complicated prescription. I started with a pair of computer glasses, and intend to go back for a pair of driving glasses. From Susanna, who fitted my new glasses, to the young lady behind the reception desk, all were professional, welcoming, and helpful.

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    Walmart Vision & Glasses

    Walmart Vision & Glasses

    3.8(5 reviews)
    0.5 mi

    I have to give Dr. Philips kudos. She is a very nice and Personable provider. She is very…read morefriendly and helpful. She has a very kind demeanor about her which l enjoy. This review is for my son she saw him for Contact lenses about 2 yrs ago and we both enjoyed her so much for having so much patience with my son. At that time. That was his first time getting contacts and he was having the hardest time getting them inserted. She had him practice in front of her and even though he was having some serious issues. She had faith in him and was very patient. Heck l was even getting a little frustrated but l let them continue on. He finally got it after a few visits and she didn't even bill us for that. I wanted him to come back to this location for his contact lenses eye exam and she still is very kind. They accept different types of insurance. Just check and see if you're insurance is covered. They also have a variety of frames to choose from. This is located inside the Walmart in Hanover Arundel Mills.

    I needed a new contacts prescription and they are close to my home so I went in. Was seen same day…read more(huge plus) and the optometrist was pretty friendly and cool. I noted on my intake that I have controlled Sjogrens Syndrome and allergies, which is why I use a certain brand over the other. No big deal. The exam went fine, everything went well. Until the end. I was told after paying that I wouldn't be given the contacts prescription I paid for and was just given the glasses prescription. Why? Because I have an autoimmune disorder and the optometrist wanted to "know I followed up." I have a PCP, I have a specialist, I have my own health under control. If she didn't see any issues with my eyes and I had no complaints, charging me for a service and then not providing the prescription is theft. I called in later to see what information they needed from my doctor for the prescription and I was told they actually WILL give it to me.....over fax. Still hasn't been faxed. I'm very confused as to why I entered a chain optometrist and still have not received what I paid for and then dealt with bad service through and through. This wasn't inexpensive, was completely out of pocket and I still need new contacts. Waste of time and money. Do not go here. Edit: So after calling them dozens of times, emailing Walmart Corporate, sending a medical release, calling them again, calling Walmart Contacts, calling Walmart.com and speaking to the optometrist herself, they sent........my eyeglasses prescription. Though I was charged for and PAID FOR a contacts prescription on the first day of December. Definitely forwarding a complaint to the higher ups about this store. Wow.

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    Walmart Vision & Glasses
    Walmart Vision & Glasses

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    Julie T Tran, OD & Associates

    Julie T Tran, OD & Associates

    5.0(20 reviews)
    0.4 mi

    I've been going to Dr Tran for years and she is the best optometrist in Anne Arundel County! Her…read morelocation is so convenient with tons of parking. She and her staff are professional, welcoming, extremely knowledgeable and never condescending. She never makes me feel rushed and she never upsells. She explains everything in a way that's easy to understand and I know she always does what's best for me and my lifestyle. Highly recommend her!

    I recently visited Dr. Tran's office for my son's 2020 eye exam. 2020 is the greatest year ever for…read moreOptometrists and Ophthalmologist since it is what the strive to provide in terms of vision (20/20). Dr. Tran is one of the nicest and most able medical professional I have ever encountered. With an office located in the Arundle Mill Costco, each visit is a breeze from a logistical standpoint. Her assistant is wonderful as well and really makes setting up an appointment very easy. I am not sure if the office takes insurance for regular eye exams (standard glasses and/or contact lenses) but the price is reasonable at $100 for my son's contact lens exam. Dr. Tran uses some of the latest equipment to conduct the exam. It looks like some futuristic Jetson's type stuff but it is very effective. However, what sets her apart from other Optometrists is that she always pulls out the the tried and true tools of the profession to check everything out. We never feel rushed with her and she listens to all of our concerns. Just a wonderful experience ensuring my son's vision is correct. She allays any nervousness or anxiety, especially in younger patients. Highly recommend Dr. Tran and her office. Five highly visible stars!!!

    Photos
    Julie T Tran, OD & Associates - Dr. Tran at work.

    Dr. Tran at work.

    Julie T Tran, OD & Associates - Exam chair.

    Exam chair.

    Julie T Tran, OD & Associates - Exam chair.

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    Exam chair.

    Bay Family Eye Care - Dr. Jane Mok hails from the vibrant city of Toronto, Canada. After several years of providing comprehensive eye care in her h...

    Bay Family Eye Care

    2.6(29 reviews)
    3.4 mi

    The eye care place I have been too. The office is nice and clean. The staff is very helpful,…read morefriendly and knowledgeable. I will continue to come here for my eye care needs.

    I really hate to leave a poor review for an optometry, having been an ABO optician and NCLE tech…read morefor 9 years. Having said that, their business practice is really poor. The staff is not very competent, and more importantly lazy. They failed to find the VSP coverage that was active, and when they couldn't they kicked the responsibility to the patient and make the patient do their jobs. Rx check, which is the responsibility of the OD, is pawned off to the tech who does not have the clinical scope to do anything about the errors in Rx. This is done to reduce doctor's chair time, and it does not serve the patients well. I don't even know if these techs are licensed. Knowing what I know, I questioned their practices. When I did, I was met with super passive-aggressiveness and they tried to charge me for the Rx check that was covered under the VSP. VSP can help to accommodate many varying situations (like a pandemic), but this office was not even willing to try. I have spent many hours talking to VSP. They have NO intentions of doing so for their patients. This office will take advantage of you if you don't know what your rights are. If you do, then they try to weed you out by making your life difficult. This is not how you advocate for patients, and not how you run a clinic. However, it maybe a shrewd business tactic. You as a consumer and a patient, have the option of what you choose to accept as a standard of care.

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    Bay Family Eye Care - Dr King is a primary care optometrist, seeing patients for routine vision care and medical eye conditions...

    Dr King is a primary care optometrist, seeing patients for routine vision care and medical eye conditions...

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    Tarantino Cho Eye Center

    Tarantino Cho Eye Center

    2.4(14 reviews)
    4.5 mi
    $$

    If you are like me you stress about finding the right Doctor for any situation. Just wanted to give…read morea huge shoutout to everyone at the Tarantino Group for making me feel welcome and understand what was going on during the duration of my visit. Karl (who took me back initially) took the time to explain and answer the many questions I had about what exactly was going on and the findings of the tests administered. Dr Boroughs was thorough and very friendly. She answered any questions and explained the findings as well. As a first time glasses wearer, Myasia was a huge help in the glasses department showing me and explaining what was/wasn't covered by insurance and get the correct sizes for me. I was never pressured to buy anything in house and they didn't rush me along. 5 star experience.

    I've had consistently poor experiences at this office despite giving it multiple chances. While the…read morefacility itself is clean, modest, and conveniently located, the front desk staff are extremely rude and unprofessional. They regularly interrupt me while I'm speaking on the phone, use an outright disrespectful tone, and place me on hold for 10 minutes or more almost every time I call. Insurance and billing communication is a mess. No one at the front desk seems to understand insurance coverage or pricing, and I was given incorrect cost estimates for both a 6-month and 1-year supply of contacts. It took roughly seven phone calls just to get accurate information, which is completely unacceptable. To make matters worse, my last two eye exams resulted in incorrect prescriptions. I continued to see blurry even while wearing the prescribed contacts, which meant unnecessary follow-up visits and wasted time. The doctors themselves are patient and pleasant, but the front desk staff and administrative disorganization overshadow any positive aspects of this practice. I truly hope administration seriously retrains their staff on professionalism, patience, and appropriate tone when speaking with patients, because as it stands, this experience is not one I would recommend.

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    Tarantino Cho Eye Center - TCE

    TCE

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    Visionworks - Don't come here.

    Visionworks

    2.0(112 reviews)
    5.5 mi
    $$

    1 hour before my appointment I received a text stating that the appointment was moved up to 10…read moreminutes earlier than the original appointment. When I called to let them know we were running a little late. They said that it was "too late" and the doctor needed to take their break. They also informed me that my entire appointment was taken "off of the books" days ago because I didn't "confirm" with earlier texts. If I was taken off the"off the books" why would I get that text message an hour before my original appointment telling me it was moved up 10 minutes?! The one star is kind considering there was no service at all to rate and the phone conversations were unprofessional, defensive and frankly rude. The good news is...the doctor did get their break and THAT is apparently what matters most.

    Dr. Ma is amazing. She is thoughtful and will give you a good evaluation. She also speaks to…read morepatients with respect and integrity. The general manager however (along with other staff members) didn't offer honest or healthy engagement. The girl who was to assist me in getting glasses did not know what she was doing. She couldn't offer a real price on a 90.00 pair of glasses with what I would need. She said they would be like 800.00. She wouldn't tell me her name and talked defensively and in circles. It was wild and weird. I called to get information on my rx. The general manager (name starts with a "C") refused to provide it because I wasn't purchasing glasses from them. In fairness, there is at least one guy who does well with people. I found the rest of the "team" unprofessional, unpleasant, and completely disengaged from the process. I don't understand why any of them are in any aspect of healthcare given that they don't actually care.

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    Visionworks
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    Visionworks - 50 minutes of holding... for nothing

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    50 minutes of holding... for nothing

    Visionworks - optometrists - Updated May 2026

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